Wendy was wonderfully awesome! she is definitely an asset…read moreto Verizon she was so very helpful & she really knows her phones!

Marcus is probably one of the best salesman and employees I've ever met at a company man. He went…read moreabove and beyond for me and my wife and the guy deserves all the credit and commission he receives. Phenomenal employee!

Hey! This used to be Tide Cleaner's. Remember that! They used to have one on Maple St. Now there…read moreback but with a different operator. This an "Authorized Dealer" not corporate. This doesn't have a kiosk unlike the corporate stores because it's an A.D. I paid my bill. The staff and service are verizonriffic.

Amanda , the store manager, was extremely helpful and walked me through many pricing options !…read more Within 20 minutes I had my new phone!

Receiving one star because I could not post otherwise…read more Went into the Downers Grove (2321 Ogden Ave Ste E, Downers Grove, IL 60515) store on a Saturday to show my Mother's death certificate and my Letters of Office legally authorizing me to act on her behalf. The Rep, Jenn, annotated the information in the system, but immediately informed me that I would have to call Customer Service to pay the bill, reconnect the phone, establish autopay with an Estate Acct and have the restoral fee & late fees deducted through billing. And there I left thinking, well what the heck do they do in the store all day!?! Nevertheless, that following Tuesday, I contacted AT&T Customer Service, which is horrendous to say the least. After being on hold for nearly 30mins, each rep informed me that they could not access the decedent's account without the passcode, then proceeded to tell me that I was not "an authorized user" on the account. Hence the reason I presented court papers! They kept pressing the issue of whether I knew my Mother's passcode on her acct...I was so extremely frustrated with the lack of knowledge and the finger pointing of the store rep (Jenn) even though I kept requesting a supervisor - I eventually asked them if they wanted me to go to the cemetery and exhume her body to acquire the passcode!!!!! They cannot be serious! I was in tears towards the end because I am already heavily grieving the loss my Mom and NOW this nonsense, as I attempt to take care of my Mom's business! If it had not been for the fact that I wanted the cell phone to remain active in case any creditors of friends of my Mom's called, then I would have terminated the services. They appear that they have no knowledge of dealing with the death of a customer. I was told to go back to the store for resolve. UNBELIEVABLE!!! After work, I drove for an hour in traffic to return back to the Downers Grove store and guess what, Jenn immediately allowed me to pay the bill. I found her action interesting because why did she not do that on Saturday and save me the traumatizing call to customer service. AT&T staff members think you have nothing better to do with your time but go back and forth to their stores and listen to them talk in circles because they lack AT&T knowledge to effectively communicate. The Rep, Jenn, assured me on two occasions that she would speak with her "manager", whomever that may be since she has never given me "his" name, and get back to me on the refunds that are due on my deceased mother's account. My attorney said late/restoral fees are to be waived when a death certificate has been presented to a company. Ask me if I have heard back from Jenn yet...OF COURSE NOT! Not sure how they retain customers, let alone deceased customers!

The employees that work here were amazing! We actually traveled farther to experience this type of…read moreservice. Mario at the 529 Roosevelt location would not listen and was condescending, but with Izzy and Madda (store manager) it showed us how true service should be. We stayed there 3 hours and they helped solve complications and develop a plan for us a family.

Headache of the century. Came in because I was due for a free upgrade, and left having paid over…read more$300 in unexplainable "store fees". Several subsequent changes made to the phone plan despite explicit request not to make changes as it is not my account. Told to hold onto old phone for 2 of the 4 weeks I have to turn it in "just in case" and then when returned was told that they could erase old phone in store. Great. A day later SEVERAL missed calls scolding me for not erasing the phone, but in one of many voicemails was told I could erase it remotely via iCloud account. Did so, and then MORE calls (including to other family members on the plan) stating that it actually cannot be done remotely, and nothing can be done over the phone. Has to be in person. Fine. Come BACK to the store and am NOW told it cannot be erased in store. Has to be connected to my home network to erase. Have to bring the old phone all the way home and all the way back same day because I am now just days away from being charged the full amount of the phone due to THEIR conflicting information and lack of assistance. Zero apologies, zero thorough explanations throughout the process, whole thing dragged on for weeks. Staff members made me feel incompetent despite all issues stemming from their negligence. Don't go here.

The staff had outstanding customer service skills, I was charged very little to upgrade my old,…read morebroken phone to a brand new iPhone with a case, accessory, charger, and well placed screen protector. I was also given an Apple Watch for a small additional fee, I wasn't sure about taking it, but the staff said that it was such a good deal that I should take it and give it to someone on my plan who might appreciate it more than myself. Kali was an exceptional representative, and I will definitely be returning to this location next time I have any questions about my tech.

This was probably by far the worst experience I have ever had at a T Mobile. On September 21 at…read more4:30 I was working with one of the female agents regarding a few questions about my account and she was extremely unhelpful and rude. I ended purchasing a case for my iPhone 16 pro because I needed it. She threw away the case and told me I didnt need and proceeded to tell me that i could switch carriers if I I didn't like the way I was treated.

This store goes above and beyond for customer service. Christina is incredible. She helped me…read morelocate an item and I greatly appreciate her amazing attitude and willingness to go that extra mile to make my day! Thank you for making T Mobile great!

Worst service ever. Drops every call! Don't receive texts. Horrible customer service! They will…read morehang up on you rather than help you. Negative stars. Would never recommend boost mobile to anyone ever.

This is probably my favorite store for shopping a cellphone or even a case. I was on the Iphon4 for…read morethe longest time and I felt I needed to upgrade or else my cracked screen would not last me anymore so I went to this store and the nice young manager was very friendly and helpful in getting me the Iphone 6. In addition, she provided me with a cool white case to go with it at a discounted price. highly recommended and I think when you walk in, you feel that it is more than a boost mobile store, they really make you feel like family.

I was so lucky to work with Robert Tanner today. He was so patient with me and incredibly kind and…read moreknowledgeable. I went from being in a state of panic when I walked in, to walking out having more issues resolved than I had come in for. Carlos also answered my questions and was so incredibly kind, patient, and knowledgeable. If you have any phone issues, I recommend this location, especially if you get the privilege to work with Robert or Carlos. Thank you guys so much!

Terrible customer service. I purchased a phone at this location, was misinformed about what I…read moreactually paid for. The manager was extremely rude.

My experience was very good. Kyle assisted me with some major phone issues. His patience and…read moreknowledge were excellent. He also helped me in the Verizon store in Park Ridge,il I hopefully will need to get a new phone in a few months and will go to see Kyle.

I moved my 4 cell phone service over from AT&T to Verizon. I was supposed to receive gift cards…read morefor what I owed on my AT&T phones which totaled $1,800. However, after 8 months, the gift cards have never arrived. Additionally, they promised a monthly bill of around $200 (which was billed the first month) and then it went up to $360 every month after. I've been trying to get this resolved for 8 months and the TCC rep tells me each month it's resolved, yet it's not. I've tried contacting the manager several times and she does not respond back to me. Extremely poor customer service and would recommend going to a Verizon owned store as TCC doesn't back up their commitments.