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    Clear Internet Store - Clearwire

    3.5 (2 reviews)

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    Photo of Lauren R.
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    16 years ago

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    Photo of Lyn S.
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    14 years ago

    I've had Clear for the last 2 years with no problems. Did have to get the Performance Dock for better reception - then no problems at all.

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.1
    (157 reviews)

    It was time for a new phone. I decided to go to Xfinity right when they opened at 10 AM on a…read moreThursday to avoid crowds. The store opens at 10 and I arrived at about 10:02 - there was a line checking in. There were about a dozen people in front of me. The wait wasn't terrible but was about 30 minutes. The store associate who worked with me was pleasant and knowledgeable. I told her what I was looking for and that I wanted to trade in my old phone. I was given a fair price for the trade-in. The iPhone couldn't be discounted although I did try to negotiate. Not sure if the manager could have done something, but I chose just to move ahead. The process to get the new phone took about 20 minutes. At that point, you are brought to another area where you wait for someone to help you activate the new phone and transfer the contents from your old phone to the new one. I waited about 20 minutes for that store associate to help. The phone needed to update it's operating system, then switch to the transfer process. This took between 30 and 40 minutes. I added a few accessories since I had a 50% off accessories coupon. At that point, the second associate I worked with asked if the first one had gone over my bill with me. No, she hadn't. This associate went through my bill and found a way to save a few dollars a month and add services. I chose not to do it then and got the offer in writing so I could return to the store another time to take them up on it. Overall, the store associates are knowledgeable but vary in the level and quality of service they provide. The waits are too long - especially since some store associates were milling around not helping anyone. That isn't a good look for any business.

    Absolutely disgusting people, couldn't get a 5 years locked deal on internet service I saw it…read moreonline for $70. Rebeca Quinones was trying to get me a $60 for one year deal nobody was asking her for. Then Francisco the manager was giving me a deal I pretty much already had it. I called Xfinity and got the deal over the phone. Zero stars from me. Shame on you Xfinity Schaumburg store!

    Verizon

    Verizon

    3.0
    (19 reviews)
    $$$$

    Just to be fair my complaint IS NOT about this location, it is about trying to get my 85 year old…read moremother's FIOS fixed: she has no internet, no phone service and no television service. She lives in NJ and I live in IL, so I can't just "pop over" and try to help her. My mother uses her land line to talk to all of her friends, the internet to send emails, and she watches the news and her favorite shows on the TV. Without her phone, internet service and the television she is cut off from the community of her friends and the rest of the world. COVID has isolated her enough, however, VERIZON has her COMPLETELY cut off from the rest of the world. She says this problem has happened to her four or five times in the last few years. Certainly sounds like FIOS service in Nj isn't very reliable. She called us this evening absolutely at her wits end, she says she has spent HOURS on the phone calling Verizon and can't has not been able to get her FIOS problem fixed. My mother gave us all of the phone numbers she has used to call Verizon to get tech support. It took my wife 30 minutes just to get onto a waiting queue to get tech support. Hold times are approximately 1hour, wow, Verizon apparently really does have an unreliable system if they have that many people calling for support. As of the time I have gotten to this part of my complaint, my wife has already been on hold for over 30 minutes, with no end in sight. So VERIZON, what does my 85 year-old mother who lives alone, and isn't really tech savvy, need to do to get this problem fixed?

    If you live in the NW Suburbs and you need Verizon hardware or customer service, this is the place…read moreto go to. The sales reps here are friendly and attentive and will not hesitate to explain all of your options before you make a decision. In my case, I needed a new screen protector for an older phone that is not supported. Instead of being blown off, they suggested I either contact the manufacturer or they could look in their local stock. I chose the latter option. When they told me they did not have what I needed, they did recommend an outside kiosk to remedy my need. This is Service 101. In the short term, this Verizon location did not get my money. But in the long run, they get my future business and possibly business from other people that read this review. And it is service like this that makes me stay with this Verizon.

    Astound - Chicago

    Astound - Chicago

    1.6
    (963 reviews)

    I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

    At first I was thrilled to not give Comcr*p more money, even if my speeds were a little slower. But…read moreover time the disconnections got more frequent and eventually they started following a predictable pattern. Every time the temperature would suddenly go down - like every day when the sun sets, or any time a cold front would come through - my internet would stop working. Sometimes for minutes, sometimes for hours. I called tech support a dozen time and had three technicians come visit and each one tried something different but nothing solved the issue. Huge packet loss numbers (30+%) and pathetic speeds were my main issues. On the scheduled date of my last technician appointment, he called half an hour after my window started - I didn't answer, as I was in a work meeting at the time (remotely, at home). No message was left, but the technician merrily canceled my appointment. I called their 1-800 number and none of the people I talked to could've cared any less and the next appointment was over a week away. I'm attempting to activate my new service now. It's less expensive than Astound, which is probably a better value assuming this connection actually works most of the time. RCN used to be *GREAT* in Chicago but they have massively changed operations. Astound is worse than Brand X if that's even possible EDIT: I saw their automated response and reached out. No one responded in five days!

    T-Mobile

    T-Mobile

    5.0
    (1 review)

    So this is a way overdue review for our guy Tylo at the T-Mobile on the upper level of Woodfield…read moreMall in Schaumburg.. Tylo clearly loves his job and he is passionate about helping the people that come into his store get the right product for them AND save them money!. Tylo was so patient with us over our 2 day ordeal of transferring everything from sprint over to t-mobile. He made countless phone calls to ease our way, made us laugh when we were beyond frustrated and made the whole process feel less aggravating considering the rigamarole of the transfer. Our daughter who is on our plan lives in California and he even called THEIR t-mobile to assist in the transition! Tylo was so sweet and patient towards our toddler as well which was a huge bonus for us because he spent quite a bit of time in that store. I would 10/10 recommend Tylo to anyone who asks, he honestly made the transition something we could handle. He was so upfront and honest about literally everything. Thank you again Tylo!

    From the owner: Visit the T-Mobile store in Schaumburg and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at L322 Woodfield Mall can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

    Clear Internet Store - Clearwire - isps - Updated August 2026

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