Made an appointment online. We decided to start a plan to move two existing phone over from AT&T…read moreand transfer one from a current Verizon plan. The Verizon representative ( Ondrea ) was extremely helpful and courteous. She answered all the question we had. She offered explanation on the differences of one plan vs the other and made sure we understood exactly what we were getting. She provided great service to us. Just wanted to take a moment to let you know what an awesome employee you have. I will continue to be a customer of Verizon due to its great services and great employees.

Be VERY careful if you buy a phone from Verizon - especially if it's an expensive phone!…read more   On 4/15/2022, upgraded to Samsung Galaxy S22 Ultra 512 GB Phone from Verizon.   On 5/8/2022 we called Verizon to complain that the phone had malfunctioned.  We were told by the person on the phone that if we tried to get it replaced over the phone we would be sent a refurbished phone, but if we went to a brick and mortar store we could get a new phone.   On 5/15/2022 we were finally able to get to the Verizon store at 3747 Market Street NE, Salem, OR 97301.  We were then told that we couldn't exchange the phone there because we hadn't bought it there.  The person on the phone neglected to tell us we needed to go to a Verizon corporate store.   After visiting the Verizon store on Market Street NE, we called Verizon Customer Service again and opted for the "call back service".  When they called back there was dead air.  We never heard from them.   On 5/16/2022 we again called Verizon Customer Service and were told that we had exceeded the 30 day limit on returns.     On 5/19/2022 called Asurion to explain the problem and seek resolution.  I spoke to Rita and was transferred to Lorraine, who transferred us to Craig, who transferred us to Marcus.  None of these people was able to resolve the problem.  We asked to speak to Marcus' manager and were told that the manager would call back within 24 hours.  We received no call.   Next, on 5/24/2022, we went to the brick and mortar store at 635 OR-99W Suite F, in McMinnville, OR 97128 where we spoke to Shirley and Brian.  There was another woman there - we didn't get her name - who came over and told us to calm down.  The manner in which this was done only exacerbated things.  We explained to Shirley the sequence of events and asked her to advocate for us.  She called Asurion and spoke with them for several minutes then told us they had assured her that they would send a NEW phone - NOT a refurbished phone.   On 6/3/2022 we received the replacement phone.  Not only was the phone we received refurbished, it was missing the stylus.  It rapidly developed the same defective functions as the original phone.  We called the McMinnville store to speak to Shirley.  She wasn't working that day.  We called again on the 4th and were told she was out with a sick child.   On 6/5/2022, called the McMinnville store again and spoke with Shirley.  She was unable to offer further assistance - but suggested that the call to Asurian should have been recorded and that should be the proof needed to show that they said they would send a new phone.  Then we called the Verizon Customer Service again.  They did not offer any assistance.  They advised that we call Samsung.   Next we called the Samsung Customer Service line.  They stated they had no record of our purchase of one of their phones and offered no help. On 6/7/2022 we AGAIN called the Verizon Customer Service Center.  This time we spoke with Allen, then Christopher, and finally Jet.  Jet listened to the entire sequence of events and said if we went to a Verizon Corporate Store and had them read the notes, the store would give us a new phone.   Next on 6/7/2022 we attempted to contact the Verizon Corporate Store in Keizer, Oregon.  They never answered their phone.  We finally drove the 35 miles on country roads from where we live to the Keizer store.  This was an hour-long drive.  We were being assisted by Chris when Austin, the "manager", interrupted and said he would NOT replace the phone.  He was rude and condescending and WOULD NOT LISTEN.  When told what Jet has told us he told Chris to look at the notes but regardless of what they said he would not replace the phone.  When asked to talk to Samsung for us he snorted and refused.     Now I have this brand new $1032 Samsung phone that doesn't work and no one at Verizon will help me. They keep telling me to pay a $249 deductible to Asurion for a phone that isn't even 2 months old.   So we are paying for a brand new Samsung phone that is costing us over $1,000 and that doesn't work properly.  No one at Verizon is being helpful.  Their best advice is that we should file a claim with Asurion, pay the $249 deductible, and accept whatever replacement phone they choose to send.   My advice is always remember caveat emptor when dealing with Verizon, Asurion, and Samsung.  It's pretty obvious that the corporate profits are far more important that satisfying customers.  They don't CARE that a customer might have a full time job and family responsibilities that make it difficult or impossible to spend prolonged amounts of time on the phone or traveling to stores in an effort to get a malfunctioning phone repaired or replaced prior to the expiration of the return period.  It would be different if their customer service agents were fully equipped to resolve issues - but they aren't.  Just be very careful.

Came to pick up a phone we had on hold for my mom. The lady Liliana was not very helpful. She…read moreSeemed very annoyed when we asked questions about the phone and the promotion. She was not courteous at all and was even more annoyed when I asked for a receipt. She needs to learn how to treat customers.

I appreciate the great customer service I've experienced so far. I hope this quality continues.read more

They repair phones, iPads and more. They do great work and are always friendly and helpful!read more

there a scam i went to change my ipad battery and it does not work it keeps shutting downread more

Horrible experience. Constantly hung up and refused to help at all. Constantly told me "I can't…read morehelp you" with activating a SIM. Not sure what the point of them being there if they can't even get a SIM up and going. Third part company, so avoid with everything you can. They will scam you into thinking you are getting a good deal and then when the bill comes, it is nothing what they promised you and Xfinity tells you there is nothing that can be done since this place is not Xfinity but a third party rep.

Xfinity as a whole is the work company I've ever dealt with. A previous owner of my new house had…read morean outstanding balance so Xfinity won't let me have an account.?.?. After they already gave me an account and I had it for 3 days , then they cancelled it due to some other persons debt to them. How does this even make sense?? I went out of my way multiple times giving them the proof they needed that I was not that person and didn't even live in the residence when the debt was accumulated. Still they cancelled my account.. absolute garbage company !! Wish I could do negative stats! Zero stars at best !!! Fix your bullshit policies!!!

CPR is fantastic. The guys are as cool as a cucumber, knowledgeable and friendly. I was freaking…read moreout when my iPhone frozed. They really knew what they are doing. The price was fantastic and were able to fix that phone quickly. I am so thankful I went to them first. They will have all my future business and I would recommend them to anyone.

I brought my X box series X here- would not stay/come on. Staff were very honest and friendly. I…read morehad it back in 2 days working great. Would definitely recommend and go here again. Thank you guys!

Went in to get a laptop for school. Went in expecting to pay about 300 dollars as that is what I…read morehad found for what I wanted spec wise. I was able to walk out with a nice Sony Vaio for only $180. Been using it all night and it has no problems. I will likely check em out again once I get done with school to try to find a gaming pc :)

From the owner: Cell Phone Repair, Computer Repair, Prepaid Wireless Services, Internet Services, Cell Phone Sales,…read moreBill Payment