Great customer service by Jennifer in Woodburn who helped me lower my bill. Thank you so muread more

we had astound for over five years, the first few years were not an issue, but I kept having issues…read morewith service and I work from home. Additionally, the rates will go up every year, and I would have to fight for a discount. I had a service issue three days ago that led me to research other options. I had Xfinity set up today with a much better deal, with a five-year price guarantee. Astounded refused to prorate my nearly $100 monthly cost, and I'm only four days into my month. If you're looking for a provider, I would choose someone else.

Jimmy went over and above. He is quick, friendly, and knows what he is doing. He made sure that i…read moreknew how to use their system and app.

Sean came out to our business location in Sweet Home OR and was able to fix our internet connection…read morefor higher speeds and our Wi-Fi connection to work throughout the older building we are in (with many concreate walls sometimes the internet connection can be spotty). Now everything is running smoothly. He was very helpful professional and kind. Highly recommend!

On the day of the installation, the Central Office technician contacted me at home as well as work…read more In all the years I've been working in Customer Support, this is very rare. Most Customer Support representatives just do their menial best to get a message to the customer on one number. This technician called me on all my contact numbers. That made a great first impression! They originally contacted me because they wanted to do the installation early. I was more than happy to oblige. They found the demarcation point with no issues and had the Internet connection up and running within 10 minutes. After they left, I ran a speed test and noticed that the connection was 1/5th of what it should be. I decided to call later, but within 15 minutes of my discovery, the same technicians came out and resolved the issue from the demarcation point to the central line. Suffice it to say, I am thoroughly impressed. With no data caps and a line where right now, three computers and NetFlix are running, the service is more than satisfactory. Thanks Datavision!

From the owner: Gervais Telephone Company dba DataVision Communications is a local fiber Internet and Telephone…read moreprovider, offering powerful communications and responsive customer service to its member customers. DataVision offers business solutions including VOIP services.

I had D & D put up an over-the-air antenna. First, visiting the storefront was met warmly and given…read morequite a bit of information and advice. I actually spent quite a bit of time talking about options and such didn't feel rushed at all. Set up the appointment for the installation of the antenna. The crew (Greg and Mike(?)) where on time. They are very efficient in what they do. They got down to business, asked a few question about how I wanted things done and did it! I was hoping for just the major network channels - I have a whole lot more. Great service, great people. They really know their business. I would highly recommend them to anyone if looking for OTA antenna purchase and installation.

Fantastic service. They were quick and efficient. They even helped me set up my devices…read more Can't recommend them enough

I recently had a tv installed by Eric the owner. He did an excellent job of communicating and…read morescheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work.

hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the…read moreestimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service.

READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

Terrible price hikes and abysmal deals that go up drastically after a year or so........ .read more

Xfinity Store: 831 Lancaster Dr NE ste 173, Salem, OR 97301…read moreWe just walked out of this store to see about new phones (S26) as an upgrade that we were lead to believe from their emails...."Get the S26Plus On Us". Not so. This is nothing short of Bait and Switch. The salesman there had no explanation as to why they were sending us bogus emails about about upgrading. None of what the emails said was true. It's all a scam. It would have jacked up our phone bill by quite a bit and the salesman acted like he really didn't a damn that were lied to. And really didn't give a damn whether we bailed from Xfinity or not. It's time to move on from Xfinity. Thanks for nothing Ryan.