This is the worst provider I have ever dealt with. I went with my son who was leaving for the US Navy earlier this year to have the new phone he purchased from boost activated on our existing account using the same phone number. The lady there assured me she was activating the new phone on the existing account. SHE LIED. When my bank tried to fix the overcharges after 8 months, they shut off his phone and refuse to reactivate it even though we paid double for 8 months. The female who did this even took his phone and followed her own YouTube account at the same time. I was on the phone with boost for over two hours today and even though they admit I paid two bills, they refuse to activate his phone. This is their fault and NO ONE SHOULD EVER GO TO THIS STORE. But wait it gets worse... If you go there and try and buy a sim card which Boost says costs $9.99, they try and charge you $50.00. We had to get Boost on a call with them to tell them they are contracted to charge $9.99 for a sim card. So now my son who is in the US Navy in South Carolina has no phone because they wouldn't even give me their name on the call to customer service. This is a dirty business and no one should trust them. read more