Customer services I make me an appointment at 4 o'clock is 4:30 and I'm not being called yet so…read morewhat is the point to making a fucking appointment if I gonna still waiting for a fucking hour? I don't recommend going to this Verizon for a new phone or anything else since they have a bad service, and for what I see they need some training on how to treat their customers.

so terrible. no busy. only 4 customers including me. and 3 employees. and also 1 of customer said,…read moretheir service is terrible slow. and when 1 of female staff saw me, she asked me if i already get service or not. OMG. i was beside them. and store not to big. so bad service. maybe they need re-management for this store. i came around 4.15 PM and until 1 hour, get no services.

They wouldn't honor their offer to sign for fiber internet. I have a flyer they are not going to…read moregive me the rate I deserve. An obvious bate and switch. I talked to many operators and it became obvious they were a widespread criminal enterprise. Beware because they are not your friend

I had a very good experience with the staff at this store. It was to work with people who are good…read morecommunicated . They did an outstanding job selling the product that I signed up for. And as of now I am enjoying the service . And I would like to give a special shout out to employees Sean, Crystal, Francisco and Xitlalli are not only knowledgeable about the product that they're selling , but also makes sure that the job gets done right. Great experience working with them.

Dilan was so helpful! We had bought a phone secondhand and wanted to get it hooked up to our…read moreaccount (being longtime members), and when we brought it to another store in town, the guy basically brushed us off, said we'd been scammed with a locked phone, and tried to do a hard sell of another phone...so my husband brought us to Dilan at this store, and he worked to get the phone to hook up properly to our account! We're thinking of adding another line to our account soon, and I know we'll be bringing that business to this store!

From the owner: Switch today & enjoy America's largest 5G network.read more

My phone was screwed up and the did a factory reset and reloaded the data and done at a very…read morereasonable cost.

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

Very organized displays for phone cases (by brand and series) and tablet accessories. I went in…read morefor a new belt case for my phone to replace my very well worn one. Price was reasonable. Counter person was very minimal on conversation. Not rude, just "make your purchase" and he moved on to something else.

went in to get a phone case and screen protectors for 2 phones walked out paying around $40 bucks…read morecame back a week later to do the same for one phone it is now $48

The text link provided by YELP seemed useful, but was ignored so it proved USELESS. There really…read moreneeds to be a choice of ZERO STARS

I had tried to make an appointment to fix the back of my phone after I had dropped it and it…read morecracked, and although this cell phone repair shop did not offer that service. They offered different alternatives that I could do, and if I needed their assistance they offered their expertise in case I needed it, and for that, I am grateful and recommend this business for their honesty and willingness to help future customers. Not saying I want to break my phone, but if I did, I would come here first.

I visited Spectrum recently to return a router. One worker greeted me at the front door and asked…read moreme my reason for coming in. He told me to check in after I shared that I was there to return the router in my hand. I waited 30-35 minutes before getting called up. The worker asked me what brought me in and I repeat what I shared with the worker who greeted me at the door. However, this worker told me that the Spectrum store no longer accepts return equipment. UPS and some FedEx's take the equipment you want to return now. I'm pretty sure I made a face and a visible body jerk like I had been punched lol. After seeing my reaction, she added that she would go ahead and take care of it and she did which I appreciated. If I could offer a suggestion to the store though, it would be to make sure all employees know about the latest changes. Had the first worker told me that at the door, I could have google'd the nearest UPS and not waited.

This can happen to you. Spectrum just have unprofessional people workers. 2 They destroy my front…read moreyard and the cable that they forgot to put underground still around outside my driveway. 2 months waiting for them to fix it.

Going here almost made me switch carriers after being with them for a decade. Franco, the store…read moremanager screwed me out of a warranty another store already approved without communication with that location. Put me in a terrible position professionally and personally. Never go here. NEVER EVER EVER go here.

I finally decided to stop in on Tuesday to pick up my free T-mobile gift which was a beautiful…read moredrinking glass. The staff was so friendly and excited to pass them out to their T-mobile customers. I met this really nice customer who said don't forget to set up your phone alarm for next Tuesday to pick up your gift. I've been a customer for years and have picked up or checked on Tuesday's at T-mobile. From this day one, I will be looking forward to my "free gift". The store was very clean and organized. As soon as you walked in, you were greeted. Thanks for your amazing customer service!

Yay my phone is fixed! So apparently my phone (a Nexus 5) is not the norm. When I took it to…read moreBatteries Plus to replace the broken glass (because they had fixed a previous phone for me), they couldn't do my current phone, so they kindly referred me here. Called and left a message. A couple days later my call was returned with an apology that he had been sick. I was happy to hear he could fix my phone but would have to order the part for it. Could be Friday. Probably Monday. No word Monday. Left message Tuesday. Finally got phone fixed on Thursday. Brought it over on a lunch hour and it was fixed by the time I ran a couple errands. Location is in Tarrymore Square off Capital Blvd and New Hope in the strip center where Crystal Palace used to be. Very happy that my phone is fixed and for a reasonable price. $75 plus tax. The only reason for not being a 5-star review is slow communication. Fortunately I wasn't in a hurry.

From the owner: At Raleigh ReCell we specialize in personal, one on one, fast service. You talk directly to the…read moreperson who repairs your device and can ask any questions you may have. We provide a huge range of repairs on just about any mobile device as well as computers, HDTVs, game consoles and more. If its not listed feel free to ask. We also offer affordable used devices for sale. Everything we sell comes with a 14-day guarantee. We even accept trade-ins for cash or credit towards a different device. We are a local, family owned and operated small business. We genuinely care for our customers. Feel free to stop in and check us out. Thanks!