I love this place i came in to ask about new line and new promotions that they had going on and i…read morewas helped by stephanie P .I never seen her before but i believe shes new ..she has great customer service and explains everything amazing ..if i had to recommend friends or family members i would tell them to go to this metro pcs ..amazing place .I wanna thank management for hiring employees who really deserve to work in a environment around people.Im simply happy i left with great information.Thanks again

Mint Mobil is a better way to go The staff is good, just the…read morebig company is too greedy

I've been with AT&T for over five years now, and I have mixed feelings about their service. First,…read moreI'll start by saying that AT&T is somewhat expensive compared to its competitors. What's advertised and what you actually pay--with all the hidden costs and fees--are two completely different things. With the loyalty and thousands of dollars they've received from me, I would expect top-notch service. Unfortunately, not all of their employees are cross-trained properly on certain issues or policies, which can be frustrating when they bounce you from store to store or between phone support agents. Overall, I'd say I'm disappointed with the service I've received as a customer over the years, and once my contract is up, I do not plan on returning to or recommending AT&T to anyone. That said, I have to give a shoutout to Tony, who works at this location. He did everything he could to help me resolve my issue and was extremely patient and willing to go above and beyond. Although he was ultimately limited by the company's technical issues, I truly admired his dedication and effort to make sure I left satisfied. For context, I was there for two hours--which should tell you something about the quality of AT&T's phone support. Again, this isn't the employees' fault, but rather a reflection of the company as a whole. Tony is excellent at communication and troubleshooting, and I wish him nothing but the best in his future endeavors. It was truly outstanding how dedicated and professional he was. AT&T as a company, though--do better.

Gilbert Ramirez, was amazing! I came in with an emergency, and he helped me out, super polite,…read moreamazing customer service. Thank you Gilbert.

Terrible customer service, went in to cancel my services due to over billing. Manager would not…read moreprovide a printed pay out receipt! Sad an employee didn't listen and provided one. Terrible customer service, he was too busy flirting with another employee over where to go for lunch. Avoid this business at all costs!!!

Dominic is great! I came in just to ask about upgrading and discovered I had options for more…read moresavings. I came near closing and it was nice as he took his time with me and really hooked it up. He's the man!! I left with the new Galaxy S26. I don't have to worry about my friends making fun of me because I had the S20 for ages lol.

PLEASE DO NOT GO HERE you are gonna get tricked and scammed! Me and my husband went here to upgrade…read moremy phone and Dominic was the one who assisted us. While his getting the new phone he was explaining to us that my new phone cost and we agreed. After that He started to install cameras, screen protector, and even telling a story that a truck driver broke his phone because he left his phone on the dash board without the casing that will protect the phone to be damaged by the sun. Then he install the casing! We thought that whatever he was installing to my phone was included then he charged us for extra $350. When we refused to pay his making a lot of drama and excuses that you should have known that this is not included and blah blah blah. First, we are not working at Verizon how we will know whats included and what is not included! If you really care about your customer you are going to inform them not to trick them! Anyway I totally understand why you need to do that because you need to pay your brand new BMW!

We came in yesterday for our 11 am appointment and Mackenzie helped us through the whole process…read more My parents and I upgraded our phones and switched services from one provider to another. Mackenzie was great, he was knowledgeable, professional, friendly, and very patient with the long process of bringing everything fully over to our new phones. Since it's the holiday season, it started to get busy after we arrived so it's best to make an appointment when you can. And also given the season, the stock in phones and colors was very low, like slim pickings. We managed to all get the phones we wanted, but barely haha. Our process was quite long just because of data transfer and the hoops to switch services, but Mackenzie was such a big help. We have no complaints and had a wonderful experience. Thank you for taking care of my family!

Verizon Wireless has the WORST Customer Service Department I've ever experienced. The wireless…read morephone service is fine, and internet service is ok. BUT... if there is an issue, good luck in getting it resolved. 1) Customer Service representatives are overseas; 2) Calls to C.S. frequently get dropped, sometimes after 30-45 minutes. I was told more than once that C.S. reps cannot call you back when that happens, but I have had them call me back on occasion, so that statement is not true. 3) I have spent MANY hours and many phone calls trying to get an issue resolved since February of this year. (I estimate 15-20 phone calls, not counting the ones that got dropped where I had to call in again, and i estimate 15-20 hours spent on the phone with them.) STILL NO RESOLUTION!! As a result, they have overbilled me for several months, and trying to get a credit for this so far has been futile. Unfortunately I am locked into an agreement with them but will be cancelling as soon as I'm able.

SERGIO!!! I cannot say enough about Sergio! I was in desperate need of a new phone & I was lucky…read moreenough to have Sergio help me. I chose a new phone (different brand than my old phone) & off I went. Well, after I got home, I spent too much time trying to get accustomed to the new interface & drove myself crazy. I went back to the store to have Sergio assist me & he absolutely did! We sat down & he answered ALL of my questions, while being SO PATIENT with me. The phone gods knew that I needed a lot of help & I'm convinced that's why they chose Sergio as my savior, lol! Sergio, you are wonderful & anyone that is fortunate to have you help them in-store, will know exactly what I mean!! THANK YOU!

Christy and Belen were really helpful and answered all my dad's questions. The store is air…read moreconditioned and comfortable- with lots of options to look at,

bought a battery here and did not get ripped off. So honest and nice. Great battery, great customer…read moreservice and very appreciated we ran into an honest company that did not take advantage of our dead battery situation.

The best Customer Service I have ever received. From the time I called. The person who answered was…read moreextremely knowledgeable and did whatever possible to pick up my golf cart, replace all 4 batteries and returned it back to me the same day with very little notice. The driver was also friendly and professional. I recommend Powerstride to anyone who appreciates VIP treatment, Thank you Everyone at Powerstride

We have been a customer of Automated Telecom for several years now and can't begin to describe…read moretheir service level. It exceeds perfect. At the time of installation, Ian saved us so much money. The very few times we've had glitches, James has solved them remotely or by spending time in our office fixing them while saving us some money too. Can't say enough. Judi - Palm Desert Escrow, Inc.

Ian saved me 200 bucks per month on my phone system. Love this service because i get to talk to…read morehumans rather than a long chain of computerized receptionists. He fixed my phones when they were down as well.