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Boost Mobile Premier Store

5.0 (1 review)
Closed • 10:00 am - 2:00 pm

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8 years ago

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T-Mobile

T-Mobile

4.1
(13 reviews)

Went here last night at 7:55 because I got a new phone and already spent 45 on the phone trying to…read moretransfer my eSIM. Dania was AMAZING! She fixed my issues in 7 minutes and with so much ease and knowledge. She made me in a better mood and had such an amazing attitude even though I came before closing (so sorry about that again) but I really really appreciate her! Thank you Dania!

On September 24th, I visited the T-Mobile store to ask about the promotion for a free line when you…read morebring your own device. I spoke with Hector, who confirmed that I qualified for the promotion but I didn't have my ID that day. I returned on September 25th, spoke to Hector again, and he verified my eligibility a second time. He helped me complete the process through the T-Life app, and I paid the $10 activation fee. I specifically asked multiple times if there would be any ongoing charges for this line, and Hector repeatedly assured me that it would be free for the life of my account. However, when I approved the line, the app displayed a $35 charge. I asked Hector about this, and he said the app wouldn't reflect the promotion but that I would not actually be billed the $35. Based on that assurance, I went ahead with the activation. When I received my next bill, it was over $50 higher than usual. I returned to the store and was helped by a kind employee (unfortunately I didn't catch her name). She tried to assist but wasn't able to correct the issue, and recommended I return when Hector was working. When I came back, Hector was assisting another customer, so I spoke with Omar(I think was his name), who I believe is the assistant manager. He tried to help, but when Hector joined the conversation, he inaccurately stated that I had added the line myself without ID. I clarified that while I visited without ID on the 24th, I completed the activation on the 25th with his direct assistance and explicit confirmation about the "free line" terms. Omar spoke with the manager in the back and told me they could only credit me for one month, and that going forward I would have to pay for the line or cancel it. This is unacceptable because I added the line based on false information given by an employee, and I have already distributed this business number to clients -- canceling it would cause major disruption to my work. When I asked to speak directly to the store manager, I was told he was "in meetings." I went outside and saw several managers casually talking and laughing in front of the store, so I went back in to ask again. The assistant manager said the store manager still refused to come out and speak to me, even after I explained I had already made multiple trips to resolve the issue. This experience has been extremely disappointing. I feel misled by Hector's incorrect information and dismissed by a manager who refused to engage with a customer about a legitimate billing problem caused by his staff. I want this matter escalated and properly resolved

Verizon

Verizon

2.7
(127 reviews)
•$$$

Kareem was a superstar! Last week, I inadvertently did…read moresomething to my I Phone and my email froze so after going to a different Verizon store where the employee there tried to help but made it worse and then going to the Apple Store where I was told it wasn't something they could help me with... I was frantic. I had friends try to get my email to come back up on my phone to no avail ... and so I took a chance and went to another Verizon Store ( on Hwy 111 in La Quinta). Boy was I glad I did because not only was Kareem extremely cordial & friendly but he had my phone issue fixed within 5 minutes! He was awesome... and I am truly grateful to him. He's the best!!! So take my advice and run, don't walk to this location and request Kareem if you are a tech disaster like me & mess up your phone so bad that no one can fix it... Well, almost no one... except ... Kareem was able to! Thanks so much Kareem

My husband lost his phone today and had no luck with the Find My Phone app. After hours of…read moresearching we decided to go buy a new phone which we dreaded oh so much. We were expecting maximum pain with endless sales pitches, problems moving the data over, wait times, etc. but to our delight and surprise, we experienced none of that whatsoever. We were helped immediately by Anthony who guided us through the process of selecting a new phone, the plan and the transfer of my hubby's ICloud data lickety-split, and we walked out rather easily with a new phone all set up. Seriously, Anthony's chill attitude had a calming effect on us and now we're going to get a new Ipad, too. We couldn't be more pleased with this purchase and how it all went down. Anthony will hook you up!

Boost Mobile Premier Store - mobilephones - Updated July 2026

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