Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

I've had Bai service for 5 years. I'm completely satisfied with service and technicians. Today Sal…read morearrived on time, was thoughtful when he asked if he should remove his shoes. His service was quick and with a smile. Thank you Sal M and thank you Bai.

This is the WORST internet service I have ever had. I thought Spectrum was bad, but this is even…read moreworse. Anytime you call it's a minimum of a 1 hour wait before speaking with someone. I pressed the call back feature and that call went straight to voicemail even though my phone accepts calls from unknown numbers. I called back the number provided to me. After an hour of being on hold, I was connected with someone who told me to restart my router- even though my building does NOT have physical routers as our wifi comes with our building. She then told me she was from the SALES team and would connect me with someone from the tech team. After being on hold for over an hour, I was connected with someone else from the sales team?! Luckily, Bernadette was initially from the tech support team and was able to actually do something and restart my router from her end. Thank god for Bernadette or I would have thrown my phone over my balcony. Although in the end, there is nothing you can do besides restarting your router. Bai Connect/Zentro is the WORST, DO NOT GET THIS PROVIDER. I can guarantee all these 5 star reviews are FAKE from people in their company. This internet provider is a SCAM. At least At&T or Spectrum has actual people able to help you or send technicians. I would NEVER get this internet service again.

This isn't necessarily an indictment of this particular Spectrum store -…read more my experience with the staff was fine. My frustration is with Spectrum's service and pricing as a company. After nearly 20 years as a customer, through all the mergers and name changes, I finally closed my account. It always seemed like rates kept creeping up, while long-time loyal customers were the ones paying the highest prices. New customers got the deals; existing customers got the shaft. The final insult was discovering that Spectrum doesn't prorate your final bill when you cancel. After two decades of loyalty, that left a particularly bad taste. A disappointing way to end what had been a very long customer relationship.

I don't often leave negative reviews, but after spending the past two months trying to resolve a…read moresimple issue, I feel like this experience is worth sharing. This is about the service as a whole, not this particular store. I canceled my Spectrum Internet service just four days into a new billing cycle. During my cancellation call, I was told that I would receive a prorated refund for the unused portion of the month. That wasn't just mentioned in passing--it was documented in the notes on my account. When more than a month passed without receiving the refund, I called back. The second representative reviewed the account notes, confirmed that I should be receiving a prorated refund, and opened a formal issue on my behalf, even providing me with an issue number for reference. A few days ago, I received an email stating that my issue had been closed and that I would receive a $0 refund because my account "does not meet the criteria outlined in our credit policy." I called a third time and was eventually connected with a manager. He explained that Spectrum's policy has been not to prorate service for roughly ten years and walked me through the terms and conditions. I appreciate him taking the time to explain the policy, but that wasn't really my concern. My concern was that I had now been told twice--by two different representatives--that I would receive a prorated refund. The second representative even confirmed the first representative's notes and escalated the issue. If the policy has truly been in place for a decade, then this doesn't seem like an isolated mistake by a single employee. It seems like a training or communication issue. What disappointed me most was that the resolution seemed to focus on notifying the original representative about the miscommunication rather than taking ownership of the customer experience. When I pointed out that this appeared to be a broader management or training issue, I was told that the representative wasn't someone the manager supervised. At that point, it felt like everyone was willing to acknowledge that Spectrum had given me incorrect information, but no one was willing to take responsibility for the consequences of that misinformation. This review isn't really about the amount of the refund. I can accept a company having a policy I don't like. What I have a much harder time accepting is being told one thing, having it documented in my account, having it confirmed a second time, spending months following up, and then ultimately being told, "Actually, no," with no meaningful accountability for the time and effort that process cost. If Spectrum doesn't prorate service, that's their policy. Customers should simply be told that from the beginning.

Fusion Networking and Tech did a fantastic job on our Cat 6 cabling project. The installation was…read moreclean, well-organized, and clearly done with attention to detail. Everything was labeled and set up in a way that makes ongoing use and maintenance easy. Their pricing was fair and straightforward. On top of that, they were great to work with as they were very responsive, professional, and flexible with scheduling. Overall, we had a very smooth experience from start to finish. We'd highly recommend Fusion for anyone needing reliable, high-quality network cabling.

They were pretty quick from contacting them to them showing up. They went above and beyond and…read morereplaced all the telco lines to fix the issue.

Service was top notch! Mike the store manager & Norvin the…read morestore specialist were great! Hands down the best customer service I've ever had. They were both helpful, genuinely kind, professional, and knowledgeable. These guys should be out training other stores.

The staff at this Spectrum location were actually helpful when they were available, and it's clear…read morethey're doing what they can with the limited resources they have. Unfortunately, the place is severely understaffed, which led to an extremely long wait just to speak to someone. It felt like the employees were set up to fail, juggling a packed room of frustrated customers with barely enough support.

We got Frontier fiber installed back in December 2025. But since the line is across the street they…read morehad to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished.

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

I have to give Omar Ortiz (I hope I got his name right) a shoutout for being so patient, helpful…read moreand knowledgeable. He demonstrated excellent customer service!

Based on the comments and my own experience, seems like there are 3 kinds of Verizon stores…read more Corporate (located in ktown), regular (this location) and franchise (Alhambra - which would get a one star from me because the girl there messed up the info on my account, claimed she had to create another account and oddly, took my card to the back and coincidentally I started getting additional fake charges on it). But the gentleman here (stocky guy with short hair) who seems to be there all the time by himself, always holds it down, is professional but friendly. Sorry I don't know that guy's name but he alone deserves the 5 star.

After being with Spectrum for over 20 years, I recently moved and transferred my service to a new…read moreaddress. To my surprise, they charged me a $30 self-installation fee. What was even more frustrating was being billed for service at both my old and new addresses--despite the fact that I had only one account. When I called to dispute the charges, I was told they don't prorate services. That was the last straw. I decided to try Starry, and from the beginning, the experience has been fantastic. They let you try the service for free for a few days, no strings attached. The upload speeds are excellent--much better than what I was used to--and their routers are sleek and modern. Nicholas, the installer, was professional, friendly, and made setup a breeze. If Starry is available in your area, I highly recommend making the switch. It's been a refreshing change.

I've been with Starry for over 8 years, was happy with their services, until Verizon bought them…read more Then service suffered repeats outages and slowdowns. I'm looking for alternatives.