Meixin, the Verizon rep, was amazing in her technical support and providing me with all the options…read moreI had. I came in stressed because my old phone crashed and was looking for repair options. Once she patiently explained all of my options & current plan benefits, I decided to trade in for a new phone. She rushed to backup my data, as my phone screen was looking to go out any minute, and setup my new phone. She never rushed me and patiently went through all of the steps to make sure my new phone was running. She even help setup a few features for me. As I came in worried about what I was going to do for work, as my phone is a big part of it, she helped me leave the store in a good mood. Randomly picked this store, as it was near my work, but it will definitely be my go to spot for Verizon in the future. And Meixin correctly pronounced my full name!!!

If there's customers being helped with one of the two employees, there is no place to sit. I…read morewaited about twenty minutes. While I was waiting, I browsed the phones available. I also compare rates to Spectrum. Bottom line. spectrum users Verizon's network but offers lower price points for cell service. I asked AI if it was a good deal to switch carriers and even though they have an enticing offer to get the latest iPhone, it will end up costing $900 more over 3 years. So given that info while I was waiting, and tired of standing, I left before the representatives could verify or offer a better deal.

Tmobile is one of the biggest telecom carriers in the country. This store is in Pasadena. It was…read moreclean, modern, and well- organized. I was greeted right away and asked if I needed help. I was looking for a fast & bigger storage that won't cost me an arm and leg for my next iPhone. I went from iPhoneSE (2nd Gen) to the iPhone 17e. Oh boy, it was a MASSIVE difference in every single category. And the price was within my core budget. It's bold and beautiful. Overall, I had a good experience with this dealer.

I've been to this T-Mobile store many times, and unfortunately, it feels like it lacks the level of…read moreservice I've received at other locations. During my most recent visit, I was helped by a store representative named August. Before even hearing my question, he bluntly directed me to the T-Life app because everything is becoming digital. I understand that things are moving online, and I'm not against using the app. However, this was a very specific, scenario-based question that I knew the app would not be able to answer. I went into the store because I wanted to speak directly with a store representative and avoid another frustrating call with T-Mobile's outsourced support. I thought someone working in the store would be able to easily answer my question, but August tried to redirect me without even knowing what I needed. I asked him anyway, and he answered it. If he knew the answer and was able to help, why send me to the app before even hearing the question? This also isn't the first time employees here have immediately directed me to call support without much explanation. I normally try to handle things myself and will contact support when necessary, but sometimes you visit a store because you've already tried those options or need an answer based on your specific situation. I previously had a billing issue where phone support told me one thing and employees at this store told me something completely different. It went unresolved for months until I finally had to contact T-Mobile through social media. The biggest problem is the lack of consistency. One employee will tell you one thing, then you return another day and someone else gives you a completely different answer. I understand that not every issue can be fixed inside the store, but it would have been nice for the employees to listen and understand the question before immediately directing me somewhere else.

Highly recommend Rodrigo for any of your device needs. He hooked me up with an iPhone 17 Pro and…read morewas just so easy to work with, efficient, and straightforward without any BS. Thank you Rodrigo!

I came here back in November 2025 to get a new iPhone because I was tired of using the same beat up…read morePro 13 I had. I also wanted a cheaper bill, which I now 100% regret. I planned to switch to T-Mobile but thought I'd first see if Verizon had a better deal. This was a MISTAKE. I was approached by some heavyset dude with glasses and a big grin who introduced the idea of switching to a Verizon business account because it's "cheaper". Don't listen to this BS! It has been a total nightmare. They (the guy in glasses and the General Manager whose name I won't say) convinced me this was the best option because I would get a better deal for home WiFi and my phone. Complete garbage. This plan is loaded with additional fees, large upfront costs as well as taxes, and the internet router is very expensive and exceptionally slow. The WiFi speed is nothing even remotely close to the slowest charter spectrum speed available. No big deal right? WRONG. I immediately sought to cancel my business internet, which has yet to actually occur it seems. I was told that I cannot give the router back to the store to return the router. No. I must send it back via UPS and go through an extremely irritating process of taking to some random person in India (or whatever country) to complete the process. But before any of this, I had to spend an unknown and significant amount of my time waiting and getting "support" over the phone with these people who barely speak English to cancel the internet. The cancellation NEVER HAPPENED. It is still on my account and charging me for this service. This is after numerous efforts to cancel this horrible feature on my plan. They claim the warehouse has to receive the equipment to close and remove this from my account. This is after I gave them all of the information regarding the equipment return. I also was assured by multiple phone workers that I would longer be charged yet here we are. I was so pissed one day that a support service worker sought to give me 50% off on my bill for 24 months! Of course I agreed. My recent bill however has the addition of $152 pertaining to the business internet. My bill thus came to $170 and this was the initial month to include my discount. Verizon's customer service has either always been terrible unbeknownst to me, or the customer service has exponentially plummeted due to cutting corners and using offshore workers who at times can barely speak English. The general manager has virtually no power to help you. He himself must call these offshore workers to get anything done, and he will direct you to do it yourself. Things did not used to be this way. I'm okay with doing it myself, but these people have assured me on multiple occasions that I would not be charged anymore and that the business internet line and service that I have never even used nor have the equipment for would be canceled and removed from my account entirely. This has been lie and a scam. I need my refund ASAP.

update, if you want nothing but problems with your phone take it to West Coast Wireless. I think he…read moreeven switched batteries in the phone.

This shop is located inside a coffee shop they are a joined store, I paid $100 for a screen repair…read moreon a 15 plus very quick and fast less then 20 min, however he said it was "after market" phone screens which I know they're not compatible with Apple, after putting my screen on my phone a banner popped up and said it didn't recognized the screen, the screen for me is a little grainy/ makes the color faded a but with my screen giving it the old iPhone aesthetic, since it's not an apple screen my display screen shrunk in size due to that, furthermore there are horizontal lines on my screen which are noticeable when I open my email and my banking app, also the screen is raised a bit as well but nothing really that noticeable if you have a case on, I'd say if you have an apple phone just go to Apple Store themselves they're doing it for $99 and they're Apple parts, I'd say if you have anything other then an iPhone this guy would be your best bet, initially when calling the store no answer but there is an immediate call back no prices listed you have to call and ask for the price

Annie and Sophie are so helpful i was on on the phone with cricket more then 2 house but they…read morehelped me less than 15 minutes of walking in the store. very nice customer service .

Ricardo from this store was amazing , kind and all around just a quick and great experience with…read morehim my wife and I switched our phones and he worked on both our phones at the same time and we were done in less then 10 minutes, we're going back to him for our internet soon, if you do go ask for him. Thanks Ricardo

If you want a fast and easy way to get an upgrade and set up your device. If you want great…read morecustomer service. If you want to take the hassle out of getting a new device come to this location. They specialize in a certain experience. This store is made a complete turnaround from 2 years ago.

Zachary is the best person ever. He worked so hard to get our phone set up even when the parent…read moreVerizon company was being completely impossible through my old phone. Truly above and beyond service. I'd give 10 stars if I could.

This place is the best. Paul was awesome! He changed by cracked screen in like 5min. Gave me a free…read morescreen protector and charger too! Great prices and customer service. Lots of free parking. Also open until 7:30pm. Can't imagine going anywhere else for repairs. Thank you Paul, you're the best!

My boyfriend recommend here to fix my screen and the owner was amazing! Super fast and reasonable…read moreprices and threw in a free screen protector. Highly recommend!

I am glad that I checked Yelp before committing to one of the Glendale Galleria's cellphone repair…read morebusinesses. ZAGG replaced my old screen protector ($25) in minutes, and I splurged for a port cleaning ($5). No complaints so far!

Sami was kind considerate and helpful. Thank you Sami for assisting. We look forward to sharing our…read morepositive experience with others. Thank you again!