I love Bonchon, but it has been a chore to get to a location. Now there is one behind my house. I'm not sure about the rest of the bad reviews. Some people only complain on the internet. We ordered online to go. The first thing when I walked in was notice how clean it smelled. I walked in through the back entrance, too, which is normally the stinky door, but not here. I was promptly greeted, and my order was ready on time. It was a very smooth exchange. Also, to note, it was a nice cool 70 degrees inside. The food was pretty decent. We ordered the drumsticks, which were very plump and crisp even though we waited 30 minutes to eat them. The spicy had a nice kick, which is what you would hope from a Korean inspired restaurant. The beef fried rice was quality but lacked a little punch. This is a chicken place, so I won't judge too harshly on a side dish. The fries! Stop reading this and go get some. Like a said, we waited a half hour to eat, and they were still amazing, even if slightly reheated. Now I really want to try their messy fries with beef on top. The only real miss was outside their control, at least partially. We ordered extra sauces, and one had burst during the ride home. I wish they had wrapped them in plastic wrap or put them in another bag since it got everywhere. It's not really a bad mark on the place, but hopefully, this feedback could help a future customer. This place needs some love from the community. I feel honored that they chose our little hood to place this fantastic chicken restaurant. I will be supporting them as often as I can and hope this inspires others to do the same. read more

Very nice girl who was able to break down the menu for me in what's popular on their menu. Its cute place has a good amount of tables if you are wanting to dine in. I opted for drumsticks and wings trying two flavors out which are spicy and yangnyeom! Spicy was great that heat lingers at the end so you have been warned! Yangnyeom is sweet and just as good. read more

Bonchon - Yangnyeom Drumsticks - Chicken Wings Near Me - Richardson, Texas

Upper layer was crunchy and saucy and perfect flavor, but no flavor entered inside the meat, Not even salt. Also don't order anything except wings/drumsticks. We ordered bulgogi and had to send it back because that was spoiled. read more

Bonchon - Mixed - Chicken Wings Near Me - Richardson, Texas

Walked in, nobody at the front counter. There was a kiosk that did not work, and the woman in front of me could not place her order. After ten minutes of waiting with no acknowledgment from staff, I walked out. This part of town has undergone a shift in ownership and business culture. I believe in fairness and treating people with respect, but this place joins a growing list of businesses that do the opposite. They present themselves as quality, family-owned operations, but in reality, it is just a group of people who act like thugs with good credit scores. They treat customers in a way they would never tolerate for their own wives, sons, or daughters. If you want to be ignored, disrespected, and left waiting with no service, this is the place. Otherwise, save your time and money. read more

Customer service awesome! This is my third visit . My experience has always been superb!! The food is fresh also and hot. read more

Bonchon - Chairs , floor, tables - Chicken Wings Near Me - Richardson, Texas

Update: restaurant owner Ishmail reached out to me and offered to remake the orders and explained that due to franchising, even soupy udon noodles are served in these to-go containers. I loved how he's passionate about the food and learning his story from a mechanics in Chicago to a halal restaurant owner in Texas. I am definitely coming back to try the chicken wings! read more

Bonchon - Japchae $16. Small portion. We ordered to dine in. - Chicken Wings Near Me - Richardson, Texas

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Crispiest! Most flavorful kfc ever and definitely have to eat it fresh for most crunch!! Def get soy garlic and half spicy for range of flavors Servers are fantastic ! Got wings fast Would skip on the bulgogi or beef options and stick w chicken Very clean space read more

The chicken here is amazing. This is my 3rd time visit. Chicken is so good my brother and nephews go every Friday read more

Bonchon - Wings Soy Garlic - Chicken Wings Near Me - Richardson, Texas

Friendly staff was very welcoming and the chicken is fantastic! My order was ready right when the online tool said it would be and even though they were about to close, I was not rushed nor was the quality of the food or packaging sacrificed. read more

Inedible soggy wings. Still partially frozen veggies in the bibimbap. Called the restaurant and they offered a refund that never came. Stopped in next day to check on refund, left my contact info for mgr to call. *crickets* NEVER again read more

It was okay just a little bit spicy serving size was a bit small, they forgot my side order of kimchi though. read more

Bonchon - Chicken Wings Near Me - Richardson, Texas

I used to go to the original Dallas Bonchon back in the 2010s and loved it. Was heartbroken when they closed. Rejoiced when they opened the one in The Colony, but that was a schlep. Imagine my joy at finding out they were opening a Bonchon 3 minutes from my house! I finally made it there today. The ambiance is fine; lots of posters about the crunch and what not. That is one of the best parts of Korean wings. One complaint about ambiance: it was warm, almost hot in there. Some shades on the west side would definitely help. They had a TV on with a frozen picture of a young Korean lady that was playing K-Pop; this slowly turned into the feeling of what parent must experience when they hear the Baby Shark song: maddening. Why? I've got nothing against K-Pop, but my very basic order of 10 wings (5 Korean BBQ/5 Spicy) and a side of fries ($22 including drink) took TWENTY-SIX MINUTES. I got a meek "Sorry for the wait" when he handed me my dine-in order packed to-go (pet peeve). This reminded me why I don't tip at the Point of Sale: why would I tip BEFORE I get service? Restaurant owners should pay their staff, not subsidize staff pay. They're not Exxon-Mobil and I'm not the US Government. I sat down with my to-go order and quickly realized that it would get soggy, so I walked up to the counter, grabbed a tray, and dumped it all out. Great; now I'm annoyed. Even more annoying: every order after mine went out in 10-15 minutes. I watched these folks order at the counter, they didn't call in for pickup. Maddening. But there's a reason I came here: the food. And it didn't disappoint. The wings had great crunch. The spicy ones were spicy. The bbq ones were tangy. The fries were heavily seasoned, and maybe a tad bit salty, but I ate them all. They only serve Pepsi products (Diet Pepsi is not good) and 2 of their options were out. The final blow came as I was leaving. They have 2 bathrooms; one was in use, and the other HAD NO SOAP. I just ate wings! How do you not have soap for me to wash my hands?! What are your staff washing their hands with after they use the bathroom?!? *sigh* I'll be back because I love the food, but is this place one that has such bad service you expect it? Like a Hooters? I'll let you know. read more

First time here and was hoping to enjoy it. First off, when you are ordering at the counter, the staff behind the desk will interrupt you to answer a call and continue to take down the callers order while you wait to finish your order. Not a huge inconvenience but not a great first impression, The restaurant is very hot with their lack of A/C. We ordered the fried rice with bulgogi, which had no flavor and for this dish and 2 sodas for over $20, the portion size is laughable. Most places you can share fried rice (rice is cheap) but this too, is laughable, especially with the bland and boring flavor that is their bulgogi fried rice. I admit it was better with soy sauce and some garlic soy with hot sauce. . All in all, I'd say for the $25 bucks (with tip, which is asked for before your meal)...I wouldn't go back for this dish.or the atmosphere (it's 100 degrees outside and no a/c. read more

Bonchon - Bulgogi Fried Rice - Chicken Wings Near Me - Richardson, Texas

Amazing chicken and exceptional staff, highly recommend! Clean and very nice establishment as well! read more

Bonchon - Great food and service! - Chicken Wings Near Me - Richardson, Texas

I think this concept has a lot of potential, but sometimes actually almost every time we ordered a total of three times now has been chicken was slightly overdone and overly sauced perhaps that's intended, but for my taste, it could be a little lighter, even retaining all of the heat from the spice read more

The service was amazing and the staff were so nice. We got take out and the food was really good as well.

Wings are everything they say. They are crunchy. Flavorful. Delicious. Tried three of 4 flavors all 3 yummy. Dudnt try spicy hot. Not a fan of pickled radish but coleslaw is good. Everything was clean inside. read more

We stopped by this new place the day after their 'Grand Opening' and could not have been more disappointed. The food was so-so, about the same as you can find at any middling chicken place, but for the amount we got, the price was high. Also, the employee we dealt with could not have been ruder, more condescending or less professional in attitude and knowledge of the menu. We also had some concerns about the questionable general cleanliness of the place...if they can't be bothered to wash their windows properly, why would the kitchen be any cleaner? As of today, the windows are still filthy (even though we pointed out their condition very nicely before we left). We really hoped this would be a nice addition to our little corner of Richardson, but it's a very unprofessional and obviously sloppy operation. Sad, but true. Save your money. Go anyplace else, instead. read more

Great service! Was assisted to change my order and so glad I did! Very helpful and friendly staff here!

Having been to BonChon's all over the US, this is one of the best locations. You can tell they care about their product and it's incredible every time. The soy garlic is incredible and the spicy is very hot but still delicious! read more

Customer Service was great and front staff helped explain menu items! Clean environment and lots of options to choose from. Portions correlate with prices so you're getting what you pay for. Will be coming again! read more

We eat at bonchon a lot regardless of city we are in. The soy garlic is 100000% the best, majority of us love it more than the other flavors. We also order the spicy also which are good. Service was great, they were all very nice and accommodating to our large group. We will be going back soon. read more

Chicken Sandwich and wings hit! The seasoned fries are some of the best I've had. Must try!

Long wait for to go order and only got 5 pieces of chicken instead of the 8 piece I ordered and paid for. Place was hot inside.

Worker was super nice and the food was really good - no complaints on any of it. Would come back over other bonchon locations.

Service was great. I love the atmosphere. Ishmail was great and funny. Good customer service. I would definitely recommend.

I was very excited to try this place out because I would always go to the Frisco location until the service was very bad. Me and my friend went in and only a few customers were there. We order dine in and would expect fast service, unfortunately we had people that were ordering after us for pickup and got their order. I was fine waiting for 30 minutes and then a team member saw we didn't got food. I just told him my order and he left without saying anything so I was hoping that they were working on it. Waited another 20 mins and I had to go to the front to ask about my order and the lady inform us our order would be done in 5 mins. The food was not bad but the drumstick was still uncooked and wet, probably because they had to rush the order. read more