My family and I came across this restaurant after a long day at CarMax which was across the street. After a tiring day we sat down just to rest for less than 5minutes while one of us was ordering food. We placed our order TO GO and was NOT planning on eating at the restaurant because we wanted to hit the road and head home. The lady behind the counter was very rude and automatically insisted we tipped and add 18% gratuity for sitting down! We didn't even sat down for 5min waiting for our order to leave AND she wanted us TO TIP HER a whomping 18%! You have got to be kidding me! And when we got our order (that was bagged) because I said "To Go", we left the restaurant. But the audacity to ask for a 18% tip for us to sit down for less than 5min made us very angry and will never come back to this establishment! read more

The people and service were nice, store was clean and food came out fast, but there is a glaring difference from the other Bonchons I've been to. This is why I could only give 2 stars. The food was subpar compared to the others I visited; nothing like what I had expected. From the sauce to the rice and ingredients, it wasn't as good as the others I've been to. I love rice, tofu etc so got the tofu bibimbap. The moment I looked at it, I was internally frowning. The tofu did not look, taste or feel like it was fried- it looked like store-bought premade stuff and nothing like what I got from the other stores. Same with the eggs etc. If I wanted a store bought version, I could easily go buy these items and assemble them myself. Really disappointed with this Bonchon- it was like its soul was sucked out. read more

I've always really enjoyed Korean fried chicken and I had high hopes for this spot hearing decent reviews from friends, though I found the food underwhelming and would not come again. We came around 4 pm in the evening and the store was not very busy with only a couple others dining. The service was quick to get us seated and took our order, and the food came out shortly as well. The atmosphere was casual and giving fast food vibes. The three of us ordered the mixed combo of fried chicken and the bibimbap to share, though when the chicken came they told us that it was half soy garlic and half with the hot chili flavor, which we did not order (expected to get the Korean BBQ instead). When I brought this up, the server seemed a bit flustered and said he meant the latter, though when we tried them it was clear from the taste that they've made the wrong order. This aside, the chicken itself wasn't very enjoyable as the chicken was extremely dry and oily on the inside, while the fried layer was brittle and lacking strong flavors. The tendons of the meat were very stringy and the fat of the chicken skin was clumpy as well, which made it a questionable eating experience for me. The bibimbap was very subpar as well and tasted very bland, similar to cafeteria food. This meal was not worth the price, and I believe one is better off finding these foods at other Korean restaurants. read more

Bonchon Pleasanton - Mixed 10w + 5d half and half soy garlic and hot chili (seasonal) - Chicken Wings Near Me - Pleasanton, California

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First time in this location. Haven't been in this side of NorCal for years now. Came in on a Saturday at 2 PM. Parking was a challenge in this Pacific Pearl strip mall. Got sat at the last two seat table that was available. Slippery floors... That's the first impression I got from this resto. I thought it was just me but I saw other patrons treading the floor with unease. I got the Sapporo beer to start this lunch. It came fast with a frosted glass and the lady actually left the bottle opener in our table. Next came our vegetable laden Bibimbap with Fried Tofu which was really flavorful and enhanced by the Gochujang sauce on the side. Got another serving of Gochujang as it was that good. Lastly came the KFC specialty that Bonchon is known for. We opted for the 6 Wings and 3 Drums combo (Soy Garlic with the least heat) and a side of coleslaw. Now, this was another revelation for us as we never expected it to be that good. Crunchy, plump, juicy and finger licking messy. It was indeed a two napkin meal. The three ladies we saw manning the counter switched roles in bussing and serving. They were all helpful and fast. A great spot for a quick lunch when in the area. Definitely coming back for more KFC! read more

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Had a great lunch here recently! I've been to several Bonchons before, but this was my first time at this particular location (I had no phone service and was unable to check-in). I ordered the soy garlic drumsticks, and split some pork belly baos and bulgogi fries with my friend. The drumsticks are super flavorful, and have a great texture and glaze to them. The baos and fries were great as well, but the chicken was definitely my favorite part of the meal! The service was excellent, and I loved that they were playing a lot of my favorite k-pop groups on the TV, lol! I definitely recommend paying this location a visit! read more

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This location needs a lot of work, in terms of speed of service. Take out however is ready by the time you arrive. I wish their wings have less sauce (yes some customers love the saucy type). I just wish there can be slightly less, then they can be crispier. Somehow we always like the location in San Mateo, the one in Pleasanton is a hit and miss. Parking can be a struggle on the weekends, as Pacific Pearl parking lot gets crazy. So coming late at night on weekdays maybe a great choice, especially to pick up a pre-order take out. For Korean Wings, I really like Pollo Pollo in Pleasant Hill: next time I am around that area, I must check if they survive after the pandemic. read more

The average 3-star rating feels spot on. We ordered 5 pieces of chicken with two different flavors: Half & Half and Korean BBQ. The wings were fine--nothing special, but nice to have. Flavor-wise, they were just okay. Not bad, but definitely not memorable. For the $20 price point, we expected a bit more in terms of taste and value. Overall, it satisfied a craving for wings, but I understand why the overall sentiment leans lower. read more

Wow, not sure what's going on here. I thought these were franchises. The wings were ok but the sauce was pretty bad. Tastes like sugar and capsaicin. The tteokbokki was really disappointing. Too watery. And again, too sugary. It just didn't look appealing, as well. The table and seats were also sticky - just a pet peeve of mine that makes me question how clean the kitchen is then. I used to be a fan of this franchise, but I'm not sure if this is just one store or if the franchise has changed. Unfortunate, to say the least. At least the fries were decent. read more

Bonchon Pleasanton - Chicken Wings Near Me - Pleasanton, California

Great chicken wings, new flavors and crispy wings. Something that's not Buffalo wings and not as soggy as the other korean chicken wings in the area. We also love their sliders and their fries. Service speed is unpredictable, sometimes even if it's a no rush hour, their service is slower. read more

First time here, 10/10 chicken wings were amaaazzinng!! The crunch, the freaking cruunnncchh lol soo goood my favorite was the Korean bbq flavor. The bulgogi was tastey and so was the house fried rice portion could've been a little bigger for the price you pay but overall delicious. And the seasoned fries were yummy. Our server was EXCELLENT she was there when we needed refill and very kind. Thank you will be back when I'm out there again read more

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I ordered the soy garlic chicken, and it was disappointing. The chicken didn't have enough sauce, and the meat was on the dry side. Overall, it wasn't enjoyable--I couldn't even finish the eight pieces. read more

Located in the Pacific Pearl Center in Pleasanton Bonchon is a Korean fried chicken / restaurant. This was our first time at a Bonchon and for the food the experience was positive. The menu has KFC and also Korean dishes. We ordered the following: KFC 5 stars 4 drumsticks and 4 wings two flavors $17 spicy and soy garlic, double fried excellent flavor and crust. Seasoned fries 5 stars piping hot basket of herb & Parmesan seasoned fries. japchae 3 stars a bit dark and salty not bad Kimchi bacon fried rice 5 stars was very good. Experience: the restaurant was 80% full for dine in. Booths and chairs are "hard" wood benches. Just so happened a table in the center of the restaurant let their young children run around the entire restaurant. When we arrived the servers didn't greet. After getting seated I had to stand up and wave the menu to get some one to acknowledge and take our order. Minus star. Plenty of parking in the large shopping center. $64 before tip. Food was good. Service and experience needs work. read more

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* DETAILED foodie review here * 4.5 stars - I haven't given more than 4 recently, but this was worthy minus the customer service & missing items Been wanting to try the chain since they soft opened this locay 12/2019, right before the pandemic. Attempted to order a couple of times, but they were alwaz out of what I wanted. Not tonite tho, maybe cuz it was only 6p when I came across their anniversary special & called. I've never jumped on a FB ad esp not that fast! Lol, just in time to order din. T H E "F E E L S" . . . In the fire af Pacific Pearl (Asian) plaza by the outlets. Busy spot w/ stressed staff who r usually short w/ customers. T H E "N O M S" . . . Plump, juicy, flavorful wings. (I don't like the places that do them dry af). Idk y I've alwaz thought that they mostly sold just KFC. To my surprise, there were actually a decent amount of other Korean dishes. I only got the deal this time tho. (Also again 15 days later)! 20th Anni Special: - 20 wings for $22 (reg. $29.85) | supposed to be half/half mix of flat wings & drummettes, but seems more of the latter - soy garlic and/or spicy...I got mild | soy was better tho I didn't notice the garlic. yep, only 2 flavors, but that's all u need when the product is good. - hey, where was the usual complimentary pickled radish or coleslaw?? forgotten or not incl? (update: yep, not incl) - runs 10.19.22 til Dec, yay! - dine in or togo - not found in ordering sys so just ask or call - many, but not all, other locays | check @ bonchon.com/blog/20-wings-for-22-its-a-celebration Try nxt time?... - Takoyaki, 8.15 | see if comparable to fresh ones in Japan - Soy Garlic Potstickers, 12.35 | godsis' rec - Seafood Fried Rice, 14.45 | if dining in - no more Lunch Specials?? Idk cuz not seen on their site (update: yep, long gone) - Fam Meal (togo only), 41.15 | my analysis is that it's generally a good deal after I broke down the value, lol T H E "D R A N K S" . . . WTH, no allie? Boo! Doesn't KFC & a cold one just go hand in hand? T H E S E R V I C E . . . Usually swamped & understaffed. The lady was nicer & more helpful than the guy. T L ; D R . . . Finally, an actual good wings spot! Don't let the 2 limited flavors hold u back. Tho I love wings, I haven't came across a place that popped...til now (& that's saying a lot, lol) - Return? Y - Wifi: Idk - Restroom sitch (helps gauge resto's cleanliness): never checked - Out the door for 2ppl togo w/o dranks: 24. only cuz there was a deal & we already had starch - Apple Pay: Yea, who doesn't these days?? p.s. As alwaz, show this (Asian) sista some love if u found what I spent time on to be of help ;-P Thx in advance & may there be more noms in our futures!!... read more

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The food here is fine, and there is a good amount of seating inside the restaurant. What can be improved is the service here. We waited 45 minutes at most to get our food, and at that point you're already starving and hungry. Would I come back here? Probably not. The food is nothing special, and the service here is not great. read more

Our favorite fried chicken wings! Me and my boyfriends Love this place for dine in and to go. Great food and service. Server are so polite and nice. read more

The CRUNCH is REAL! The sides with the wings were not my to my liking, I asked for steamed rice with 10 wing pieces (not whole wings) that was 20 bucks. Very good flavor, I ate 5 wings on the spot and reheated the other 5, the next day in my air fryer and they were still very good! I will post menu picture too. The inside area for dining is spacious, the crew not very engaging or attentive but at least they didn't shorten my name! They cook to order so the food is quality although a bit pricey, but isn't everything these days? I will definitely visit them again read more

Bonchon Pleasanton - Chicken Wings Near Me - Pleasanton, California

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This Bonchon location is what you would expect. Staff was friendly and food came out quickly. Wings are crispy and delicious -- we ordered soy garlic and spicy. The chicken wings could be bigger but still a good size. The tteokbokki was yummy and the rice cakes were chewy but the sauce could be a bit thicker. If you're craving Bonchon, this is a good location. read more

Bonchon Pleasanton - Tteokbokki - Chicken Wings Near Me - Pleasanton, California

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The chicken is good but I would pass on the Shumai. The wings are big and crispy and are served with a side, I got coleslaw. There is plenty of space inside the restaurant for seating and the service is pretty good. read more

Bonchon Pleasanton - Combo 6 Wings 3 Drumsticks - Chicken Wings Near Me - Pleasanton, California

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*Update* Deanna was very nice with a cool personality. The food was made awesome and the customer service was up to par. We chuckled and had a great time. She took really good care of us and everything was made fresh to order. read more

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took forever- over 40 minutes for 2 meals, wings and a plate. I asked the employee about the menu and he didn't seem like he wanted to help at all. Service was not great. read more

Between 3 and 4 but giving it the extra. Only done the takeout of wings, it doesn't seem much but $40 combo is more than enough to feed 3. Flavor and texture are quite good, especially smoother compared to typical American deep fried wings, leaving enough moisture. read more

I've tried Bonchon at different locations and this location is by far my favorite. It never disappoints either to dine in or to go. It is located at an outdoor mall and parking is not a problem. The location is clean and the staff is friendly. I give them a 5/5 for the quality of the food. It is always fresh and hot! The chicken is just perfection. Flavor is on point and it is very crunchy without leaving an oily after taste. It is amazing! We always get the spicy chicken combo. The Tteokbokki is also a must get when I come here. It is sweet and spicy. Very well balanced. The seasoned fries are good! My only wish would be if they could give rice for ordering chicken or at least a couple cups. If you are in the area or if you are craving some good Korean Fried Chicken, stop by here! read more

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Had Bonchon for dinner recently and it never disappoints. We had the Soy Garlic and Spicy Fried chicken and it was *chef's kiss.* The Soy Garlic flavor is my go-to, but we got spicy as well this time. The only time we had the spicy flavor was back when this restaurant first opened, and it was a little too spicy for my palette. A few years later, and I'm now able to eat it without a problem. The flavor tastes very similar to the Korean bbulddak spicy noodles. We always dine in during non-busy times, and always had good customer service here. From my experience from 4-6pm there aren't many dining in, but there are A LOT of to go orders. read more

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very saucy, juicy, and delicious chicken supper recommend. I love the service very polite.

Terrible Service. Awful business operations. Bland Food. All around disappointing and frustrating. My family of 5 dined in on Saturday afternoon and we ordered a variety of foods. The only item that was really delicious was the chicken - thank goodness. The crunch was perfect and it had the great amount of sauce. Everything else was eh. The fried rice was bland, it desperately needed salt. The shu mai was gross. The texture was slimy and nothing like the shu mai you get from dim sum. The popcorn shrimp was pathetic. Literally just fried batter. The tacos were surpassingly good but the meat was really dry and also bland. I didn't think you could mess up on fries, but you sure can if you don't add salt! It's as if they were just completely out of salt or something. To add to the mediocre food, the service was AWFUL. The guy that took our order wasn't very friendly and when I asked for straws he picked them up from behind the counter with his glove covered hand...then dropped it onto the table...the DIRTY table. When I picked up the straws there were sauces and what not on them - probably from his gloves and the table. When the food was delivered, the woman was so frantic. She basically threw it on the table and knocked my mom's drink over. They were getting busy and the workers were running around with their heads cut off. Everyone was so frantic and it was giving me anxiety to watch! To worsen the experience, they charged us 18% gratuity without any prior knowledge! My party was of 5 and they automatically charged us gratuity! Ridiculous. Especially since the service was poor. I am not sure if it is because we were in the bay area and this is standard or if the restaurant itself chose to charge gratuity. We just thought it was insane considering we were a group of 5...typically gratuity is added for parties of 7 or more and they tell you that prior to your dine in experience! I would NOT return to this location and I would not recommend eating at Bonchon if you are looking for a fulfilling meal. It is way too expensive for what you are served. read more

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DOUBLE-FRIED I never knew the concept of double-fried before 2006. The first time I had double-fried food was when I was staying in Amsterdam during the 2006 World Cup. I bought a small order of double-fried fries from a stand in Amsterdam. I was wondering how the inside doesn't become overcooked. I was amazed the fries remained crispy yet the inside still moist. They were one of the crispiest fries I ever had. When I came back from Europe I began to understand the concept of double-fried. That concept works with a starchy ingredient like potatoes. Does that work well with chicken? About a month and half ago I visited this Bonchon location. I never knew that Bonchon double-fried their chicken. I ordered the small combo, which consisted of 3 drumsticks and 6 wings. I also ordered items like shrimp shumai, pork buns, rice, and coleslaw. Mostly I came here for the chicken. What's the verdict? The wings though crispy were a little too dry for me. However I loved the drumsticks as they were moist. About two weeks later I came to Bouchon again. This I ordered the boneless wings. As with the bone-in wings these boneless wings were crispy but the meat was a little dry. Overall the double-fried concept of fried chicken works with bigger cuts like drumsticks than wings. read more

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Very nostalgic. My nephew brought this to a family gathering on a whim and it became a classic in the home almost immediately.

Food ia pretty good, just dont order doordash or food to go, its always wrong. Service ia good, there is plenty of room for improvement, in other words so-so but not horrible Ambiance is average. read more

Had Bonchon 3 times. The taste is a bit above average. I don't mind the taste at all, but I did mind its prices or portions. Suggestion: either lower the prices or provide more portions. We had 10 piece drumsticks: half & half (soy garlic, sweet red chili). Sadly, we couldn't quite tell the difference between the 2 sauces. There was supposed to be a complimentary side dish that I chose (pickled radish) ordering online, but it was not in the takeout bag. I didn't realize it until I was home. Sure, I could have and should have checked to make sure it was there, but I shouldn't have to do that. The tteokbokki was spicier than I had expected. My wife had to drink some yogurt to chill the spicy taste. I liked the taste, too. Again, if it was a little cheaper or had more portions, I would have been fine. 3.5 stars - rounded down to 3 because they forgot to give me the side dish that came with the chicken and I still think it's over-priced. Will go back, but probably not often. read more

Bonchon Pleasanton - Tteokbokki - Chicken Wings Near Me - Pleasanton, California

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Just ok. It was rather salty both the soy garlic and spicy. I liked the wings better than the larger drumsticks. The wings were crispier. The larger drumsticks were slightly dry. Not my favorite, probably pass in the future. The service though was friendly and also pretty fast. read more

On the weekend it's kinda challence to find a parking spot but worth it to come here and eat. The food is good. Service is fast & the ambiance are pleasant. read more

Bonchon Pleasanton - Chicken Wings Near Me - Pleasanton, California

Bonchon has had one of the most mixed receptions I've ever heard and read amongst my very large social circle because I'm so very popular. Everyone I've spoken to that has ever eaten Bonchon has either absolutely loved it or despised it. There are two extremes and no middle ground. I found it so fascinating that I just had to try it for myself just to say I did and I've gotta say, I easily fall into the extreme of disliking this. It was absolutely incredible. Incredibly bad. My order was wrong. My family meal was supposed to be boneless wings so I can't comprehend why it had chicken legs with bone it it. The chicken tenders I ordered were also... nuggets? I don't even know if those were tenders but if in the off chance that they were, that is extremely sad. Just sad. I also ordered cole slaw but considering the rest of my order was either wrong or done badly, it didn't come as a surprise that it was completely forgotten and not included with my food. I thought that I could get over this and still enjoy what I did get with my family regardless. I was wrong. The food was so bad that I feel like I'd still have negative feelings about Bonchon even if my order was done right. Chicken was dry, tough, and overly chewy. I was told that Bonchon specializes in Korean fried chicken and I really hope that's false because this meal was a disgrace to Koreans. I've had far better chicken from the Costco frozen section. This food tasted like it was done without care or passion. It tasted like it was made by someone that had checked out mentally from their job and, quite frankly, I wouldn't blame them because everyone feels like that at some point and anyone who says otherwise is lying. But the food was still gross. And I'll likely never come back. read more

Bonchon Pleasanton - These are supposed to be chicken tenders. These are the saddest chicken tenders I've ever seen. - Chicken Wings Near Me - Pleasanton, California

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Just paid $13.99 for three bao buns with fried chicken. Each bun only had a small bite of chicken, the size of a nugget. There was no spicy mayo, the amount of coleslaw was minimal, and the meat portion shown as filling the bun was misrepresented on the website menu photo. We ordered to-go, so I was disappointed when we got home to eat. Looking at online images and social media, the filling amounts vary by location, but the product I received appears most minimal compared to other examples. The small nuggets of meat were very dry and chewy. I'd not recommend ordering this item from the Pleasanton location specifically. My hubby ordered chicken strips, however, and those were moist and tasty at 10 for $18.99. read more

Bonchon Pleasanton - Fried chicken bao - Chicken Wings Near Me - Pleasanton, California

soy garlic wings and side of coleslaw , takoyaki, ordered to go. wings were small but AMAZING! they were packed with flavor despite the small wing size. i would definitely order a little more than your usual order. the side of coleslaw was basic. it needed more flavoring. skip it. takoyaki was a let down. small in size and actually deflated to about 50% if you used a fork. taste is also mediocre. i've tasted takoyaki from restaurants and this IS NOT IT. skip this please. read more

Bonchon Pleasanton - soy garlic wings - Chicken Wings Near Me - Pleasanton, California

I had come in on a sunday afternoon the nice boy at the counter in the hoodie was so accommodating and answered my questions perfectly. he seemed to be all alone so i appreciate how he was still patient even though he was busy! read more

After a few hours of shopping at the outlets across the road, we popped into Bonchon for a bite just before it quickly became busy. The service was extremely efficient and Amit, the hard-working young lad, was terrific.food. The food was hot (in every sense of the word) and delicious, especially the wings - it's all about the wings! That said, the floor under out table was a tad sticky and the kids' highchair next to me was not the cleanest but that's as much on the previous patrons as it is on the staff. Again, Amit and the wings stole the show here! read more

This was such a pleasant meal that was unanticipated as we have never had Korean fried chicken. This location still has not opened up for dining in, so we set up our camping chairs and table right outside in the parking lot. Service was friendly upon taking our order, however, unless you place your order in advance online, be prepared to wait a good 30 minutes before your meal is ready even at the start of the peak dinner time. We ordered the small 9 piece combo drumstick and chicken wing box, 3 piece pork belly bun, and 3 piece bulgogi sliders. The chicken was a hit for everyone, where the meat was so tender and the batter was lightly fried despite it being double fried and coated with just the right amount of our choice of soy garlic sauce. We did get the spicy mayo sauce on the side and it was perfect for anyone who wanted a light dipping of the chicken. The sliders were standard and nothing impressive. the pork buns were disappointing as they are served cold, but perhaps that is how they are meant to be. We appreciated that the staff supplied us with plates, napkins and plastic utensils. This was definitely a winner and we can't wait to order a larger serving of their famous chicken the next time! read more

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Expensive for small serving sizes and it didn't even come with bonchon. Super disappointed won't be coming here again. read more

Bonchon Pleasanton - Each of these was $20. Not worth it. - Chicken Wings Near Me - Pleasanton, California

Just ordered delivery directly from their website. FYI - there's a $5 delivery charge but just ends up going to DoorDash anyway, so if you have DoorDash, might as well just use that. Not sure why they just don't say that or direct link to DoorDash. I got the seasoned fried zucchini. I wouldn't order this again just because like half of them or more were sliced too thin so it seemed like too much breading on those. Unsure why they can't uniformly cut em a quarter inch especially since it's clear they use a mandellin. But they were cooked well and the dipping sauces are good. I also ordered the drumstick meal that came with 2 drums, 2 potstickers, and donut with dip. Only comment is the drums were not the crispiness of kfc this place is known for. Not sure of that crispness of more so present for wings only. Flavors were good tho. IMO soy garlic is the only flavor worth ordering. Order of rice and kimchi is normal and reasonable portion. read more

Imagine this. Cool Friday night. Craft beers in the garage with a couple of close neighbors just tossing some back. Something's missing? Chicken wings! I love traditional chicken wings, but when you combine some asian flair, it just takes it to a whole new level. Especially with some beers in the tummy. You know, I've really really gotta try their entire menu. Everytime my buddies and I order from here, it's always the traditional wings in half and half soy garlic and spicy. Be warned though. The spicy is pretty dang spicy. After eating about 6 of them, I started to tap out. Yeah maybe I'm a spicy wuss, but don't judge. These wings are still awesome. Just don't let them sit too long. read more

Bonchon Pleasanton - Ready! - Chicken Wings Near Me - Pleasanton, California