Horrible & overpriced. I tried the chicken bibimbap. Dry. Flavorless. It was listed as "spicy." If this is how they define spicy Heaven help anyone who orders it bland. It would be pure cardboard. No sauce. I am violently allergic to even the slightest hint of seafood in anything. Our son ordered it for me & asked that they not use fish sauce, a common ingredient in southeast Asian cookery. I guess when you don't want fish sauce they must punish you. The stuff isn't edible. When I have had Korean food before at other places, it always had some sort of sauce on the side or on the food, & they would ask if you wanted it spicy or not & would serve you what you asked for, & it was good & much cheaper. Mu son got spicy chicken tacos & said they were good (but he has no allergy to fish so he didn't ask them not to use fish sauce on the food). BUT he said they were nowhere near $13 worth of good. I had thought about letting him try Bonchon & going to pick up Indian for myself, & that's what I should have done. This was a major disappointment & a waste of food & money...$13 for a dry, inedible mess. The little bit of seasoning in the food didn't go with soy or teriyaki either one. I would have tried ketchup but I don't like ketchup that much...who knows, it might have helped. If you're looking for Korean food, the stuff in mall food courts is better than this. read more

We absolutely love Bonchon and were very happy when this one moved into our community. The chicken is one of the best things we have ever tasted! Our only gripe is that they don't include rice with the lunch which of course we want and are used to getting at the other locations. I often go to the other location for lunch for this reason. Otherwise all is good read more

Went for lunch with my husband and it was terrible service. Arrived at 12:02 and was seated at 12:10 (only because they attempted to seat a couple that came in after us and we called them on it). We ordered our food at 12:15. 12:45 one dish came out and we were waiting for the rest by 1:05 nothing else came out. Manager walked past our table twice and said NOTHING!! We got fed up with waiting so, we LEFT!!! Good waste of my lunch break. You'd be better off placing order to go over the phone!! But even with that make sure you check your order because they WONT give refunds or add any missing items to your order once you leave the building. TERRIBLE! read more

Careless employees! They can't even fill a simple order accurately. Check your carry out order before you leave or you will be sorely disappointed! read more

It's in a very good location for visibility. It's right by the Live! Casino and the Arundel Mills mall. With that, it can attract some strange characters and personalities into this dining establishment. I've been approached not once, not twice--but three times by beggars inside and outside this building asking if I can purchase a meal for them. Luckily, the staff noticed we were being bothered and asked us if we knew the individual. When we said no, they kept a close eye. Aside from this, the menu is larger than some other Bonchon's I've been too which is wonderful. I get the chicken katsu and the japchae. The chicken katsu usually comes back a little too dark--past golden brown, verging burnt. You can taste that the oil isn't switched out frequently. But that's not enough to keep me from eating it, the flavors in the katsu sauces are spot on, and the rice is always nice and soft. The japchae is excellent as well. It's big enough to share! read more

I'm a huge Bonchon fan but this is a hot trash bastardized version of the real thing. If you were to drive to Rockville and visit Bonchon in July then visit their dumpster 4 hours after they close then I'm confident you will find a better version of Bonchon buried under 3 layers of rotted pickled radish. Bonchon get your franchise rules in place and fix this trash ASAP. read more

Our first time here at this brand new location. I didn't have a good experience at all as the very inattentive service and the tasteless chicken. OH and I had to pay extra $1.75 for a really tiny bowl of pickled radishes. not only that but I had to ask for an empty bowl for the chicken bone, empty plates so I didn't have to eat my chicken on the table. Last but not least the taste of the chicken is sadly disappointed that I had to ask them to dip more sauce into it, because it was so flavorless. read more

I would avoid this one first they said no call in orders but when I arrive they was taking phone orders but over 1 1/2 hours waiting and screwed my order up.. disorganized at its finest !!! read more

This place really got their act together. When they first opened, the chicken just wasn't right, but since then it has changed and is consistently good. We always get the honey soy strips and bulgogi rice. The strips are deliciously crispy but not overcooked. The bulgogi rice has bits of beef with cucumbers and other vegetables mixed into the rice. The shrimp shumai are also crispy and delicious although overpriced for what you get. I do not recommend the popcorn shrimp. read more

It took 1 hour and 20 minutes to prepare 5 standard meals to go that we called in. We called prior to the 11:00am open on a Friday, so they were not particularly busy. No explanation was given. Perhaps they had to wait for the chickens to hatch and tplump up before slaughtering them. UPDATE: they also messed up our order. Completely unacceptable. I will not return or recommend this place. In fact, I'll warn others. read more

I visited this restaurant this evening excited to try the spicy chicken that I've heard so much about. We were seated immediately. We waited and waited but no one came to take our order. After we had waited more than 10 minutes, another couple entered the restaurant and were seated behind us. Within minutes that couple had a waitress at their table and we were left to continue waiting. We got up and left. Can't comment on the chicken because Bonchon has lost a customer! read more

This was my second time eating at this location. My friend and I get carry out to take back to work. I ordered the Bulgogi Tacos. They tasted great BUT I have had food poisoning for five days. I'm sad, I will not be eating there again. The service was great both times I went but being sick for 5 days is hard to overlook. read more

I am not one to write bad reviews but I do feel very compelled to write this one. My boyfriend and I have been to this place several times since it opened. Service was good at first, but servers usually forget your drinks and you have to ask multiple times for drinks and napkins before you actually get them. First of all, they don't do take outs because it is a soft opening, but supposedly for only the first two weeks and it's now way beyond the two week mark. When we first started dining at this Bonchon, we always ask for extra sauce on the wings and received it free of charge and the bulgogi sliders actually had bulgogi in them with a good amount of sauce. Upon eating there today, we were told there is a new charge for an extra brushing of sauce on the wings and the sliders are just regular dry burgers without the sweet bulgogi sauce that the meat is usually marinated in (for an extra dollar). Wow seriously?? Wendy's burgers taste better than these things they call "bulgogi sliders" for the extra charge. I feel like the business is cutting costs and cheapening out. Oh and don't even bother getting the bulgogi dish, it is completely bland. Customer service is not their priority here, they only care about the profits. I'll be taking my business back to the Ellicott City location because they know how to service their customers right. read more

Bonchon Hanover - How is this Bulgogi for the extra dollar that we had to pay? Did not look or taste like this when they first opened. Poor service. - Korean Near Me - Hanover, Maryland

Trash. First, they aren't serving alcohol yet which ok no big deal. But they gave us straight tap water that tasted like rusty metal. So gross. Then, i ordered the bibimbap and found a hair buried deep in my food. They remade it, but still charged us. Which ok i guess. There was virtually no meat in my bibimbap and it came out cold. TURN AROUND AND GO TO THE ELLICOTT CITY LOCATION. This one sucks. read more

Excellent food. Seating is tight but comfortable. True to the Bonchon brand. Would recommend you try them. A different taste to chicken.

Came here just as they opened at 11 and was greeted and seated. We were the first customers in and received water quickly. I've never had Korean before, my friend suggested the bibimbu so I ordered that with spicy chicken. Ten minutes after we ordered the waiter came over and told us it would be another 20 minutes before our food would be ready. Five minutes later, possibly the manager brought out complimentary French fried which tasted good (not sure what they were seasoned with). 15 minutes later our food arrived. The dish was served in a hot, possibly stone bowl that crisped the rice in contact with it (unique). I took my first bite and WOW the chicken was spicy! I like spicy food but this was almost too much. I guess that's what you get for ordering spicy food. However, it did have a good flavor to it. The dish included shredded carrot, mushroom, possibly mushroom stem or some kind of shriveled bean, and what I think was sliced yellow pepper and spinach. There was a lot of rice, not much meat and adequate veggies. I'm not that big of a rice eater but I can't complain because that is what I ordered. We were offered a refill on water, by that time it was crowded in the restaurant. Which is probably why it was hard to get the check. I would give this location a second try, but would order something else. read more

Waiting for 45 mins for the combo and they mistakenly served strips instead eventually. Won't come again. Waiters are inexperienced.

They refused service at 8:30pm, even though they advertise as open until 9:00pm. Attendant says they don't serve chicken at their chicken restaurant an hour before closing. Oh well. First and last time I'll attempt. read more

Disappointing! After waiting almost two years since the bonchon sign arrived at this location and giving them month almost I thought they might have smoothed out some kinks. Wrong!! I frequently get take out from their Arlington VA location and knew at first glance I noticed how tiny the wings! I have waited for this location to open for long I was so sad to get these tiny wings with barely any sauce! My friend got popcorn chicken and it was such a tiny portion he was disappointed as well but did say his Bibimbap was ok.Food took unusually long time to come out as well! I understand in this type of place you don't come for the service so that aspect I'm not even upset just really poor food quality and execution! Also the wings weren't even clean and the third inedible part of wing was still attached which was especially strange! This is the only bonchon I've ever eaten at that happened. I know it's probably a little crazy to harp on these wings but anyone who knows bonchon when prepared properly is like theeee shizz! read more

Bonchon Hanover - So tiny and the drums look like they didn't even come from these wings - Korean Near Me - Hanover, Maryland

Love the chicken strips and Korean tacos. Other menu items look good but I always stick with my favorites

Ordered​ for carry-out and was told it'll take 20-25 minutes. Got there after 20 minutes and food wasn't ready. Took another 30 minutes to get my food. Also, there were many other people waiting before me that still didn't get their food. Once I got my food the chicken was way over cooked. I would not recommend this location to anyone! read more

First time at Bon Chon was very disappointed. I ordered the pot stickers and they were decent. I think they would have been better with a dipping sauce. They coleslaw was good but a very small portion. The one star isn't for the decent food though it's for the horrible service. The man taking my order didn't speak one word to me and was on his phone sitting at the end of the bar for five minutes before even acknowledging my presence. After delivering my food didn't ask me how it was.. and finally when paying and dropping off my receipt didn't say anything again. The least he could do was say thank you when dropping the check back off. Overall not happy with the experience and will not be returning to this location. read more

This Bonchon had some kinks to work out after starting up, but the owner has been very interactive with reviews, taking advice, and making appropriate changes. A coworker got a box of wings and let me try one, it was my first Bonchon wing, and I was so sad he didn't give me any more! Since then, I've gotten Bonchon for several friends and family who visit, and every one has been extremely impressed with the spicy wings (we are from Louisiana). Thanks for the great wings, and awesome salmon balls! read more

EXCELLENT service. So friendly and helpful, and very patient as we had our little ones with us. The food was incredible, and very reasonabley priced based on the quantity of food you get. Not busy, and a perfect location. Highly, highly recommend!! read more

Best food!!! This place!!! A little pricey, but hefty portions and fast friendly service!

On my last visit to the Hanover Location, I was very upset! I called and placed my order for a salmon avocado ball and the lunch special 8 piece strips during my lunch break. When I got to the restaurant, the front desk girl said that she's sorry but they don't have the salmon avocado ball. I said It would have been nice if they called to inform that they did not have it. She said they trying calling. I asked her to verify the number and she verified the wrong number. It was such an inconvenience now that someone is without lunch in the office because of this! I asked to speak to the manager and he pretty much said sorry but there's nothing he can do, They don't have the food and he stood next to the host when she called and I didn't pick up... trying to make it my fault that I didn't answer the phone. What poor customer service!! They should be ashamed. These business CEO's really need to train their staff on good customer service and interpersonal skills if they want to stay in business for long! read more

I felt robbed. I bought the Bibimbap for 12.95 and Bulgogi for 16.95. What a disappointment to spend around $30 to get poor quality food. The Bibimbap was bland and Bulgogi was a salty, small portion. I have been pestering my family to go because I love Korean food. Unfortunately, I've bought better Korean food in the microwave food section at the grocery store. I would not recommend this business. read more

Despite the initial review, I have been ordering from this location. Their chicken has been consistently good. Crispy skin and very good sizes of wings. I always order online and my orders always ready to be picked up. Their wings are bigger than any other chicken restaurants in the area and the price is very good. I don't know about other food items on the menu since I only order wings from this place. I've tried choongman chicken which is a new Korean chicken franchise and compare to choongman, wings are crispier and the wing size is bigger. I have been very happy with this location so I'm updating my review from 3 stars to 5. Anyway, I tried to order some wings tonight but they were sold out! Bummer- hope I can get some chicken next time! read more

Not only was the staff incompetent or poorly trained which I believe it's more training but it took three people to ring up my order because not everyone had the full knowledge how to process anything. The wait for the food was extreme in length. This place needs to get it's shit together quick because Ellicott City location is light years better in quality of staff and delivery of the chains taste and expected service. Everyone seems to be running around with their heads cut off there it's a disaster. read more

I visited this Bonchon location with a friend for the first time yesterday (3/27/17). We eat Korean food pretty often because she's native Korean and I'm American but can speak Korean almost fluently. We went with the intention to just do carry-out but it's just the soft opening so we were forced to dine-in. The service was pretty good. Our order was taken quickly and the food was brought out not too long after. The only issue I had with service was a mistake that happened when we were paying. We asked for our checks to be split and put onto 2 different cards but the server charged the wrong bills to the wrong cards. As for the food, I ordered the 8 wing lunch special in the soy garlic flavor. They were warm and crisp and had a great flavor. The radish that we got as a side with the chicken was pretty standard and refreshing. My friend tried the bibimbap and the 4 drumstick lunch special with half and half flavors. We had to ask for bibimbap sauce which seemed like a watered-down gochujang and was a little weaker in flavor than what we normally get when we eat Korean food. The bulgogi in the bibimbap tasted just like soy sauce and not really much like traditional bulgogi flavor. One major thing I did notice though was the manager's selective attention to certain tables. He stopped multiple times at a few tables around ours but never once asked us how we enjoyed our meal. He was seen bringing checks and other things to the tables directly beside ours even though they had the same server we did. It kinda gave off a weird vibe. He would look at our table and walk right past it, never stopping to speak to us. I feel as though if he's going to give attention to some tables, he should at least stop and ask the rest of the tables if everything is going well with their meal. Anyway, after we left we were full but the manager definitely made us feel a little awkward and ignored. I would probably go back but just for carry-out whenever they start to offer it. read more

I'm crazy about Bonchon's chicken. I have been going to their Ellicott location but today my cousin and I decided to try this new Bonchon location but it disappointed me so much. Waited for a long time to be seated since their tables weren't cleaned. I also know it takes about 15 to 20 mins if I order 20 pcs of wings so I told the hostess to put my order while waiting. She told me that she will talk to the waiter in charge on my table, but it never happened. When we got seated we ordered our wings and waited for another 45 mins (I had to get the manager to follow up my order). I got my 20 wings and with surprise they were very small. The pickled raddish were not pickled it tasted plain water. I asked for rice and I got the bottom of the pot rice (my first time getting this from a restaurant/fastfood). The waiter didn't bother to refill our drinks nor ask if we were ok. Never going back again. read more

Bonchon Hanover - Tiny bowl of rice for $1.75 - Korean Near Me - Hanover, Maryland

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I have no complaints about this place. I've always had fast service. The establishment is in goods condition. They are getting their liquor license at the moment which will change the whole dynamic of this place. The food has been great and I am always greeted with a smile. read more

I had 10 pieces of chicken strips half and half and bulgogi bibimbap . They were totally delicious. Will come back !

This is the Bonchon to go to. The service is outstanding. I ordered the 10 piece wing soy & garlic with Kimchi as a side. The food was so good. They don't serve alcohol but that is ok. When you go there consider parking in the back to avoid the traffic from the other restaurants. Love the wings! read more

Really solid experience for a chain restaurant. The food was tasty, it came out quickly and the waitress was really nice. It's not cheap but it's also not overpriced. read more

You can't really go wrong with bonchon. I wouldn't say this is the best bonchon ever, but again... you can't really go wrong. Their spicy drumsticks and spicy dumplings are delicious. read more

Horrible. Ordered bibimbap with bulgogi chicken and got spicy chicken instead. Please identify what those pinkish grey, long, stringy things that looked like zombie stringbeans were? I couldn't even identify what food group they belonged to. The zucchini was slimy, stunk sour and was rotten. Dishing up spoiled food? No excuse. Then there were mushrooms in some kind of sweet marinade. Shrooms and sweet do not not mix. There was a blob of spinach adjacent from a pile of sweet, shredded carrots. Oh-- and everything was topped with a fried egg. The entire meal was luke warm. Unfortunately, this was a take out order, so I didn't know how bad it was until I got it home. Why do people even open up over-priced chains and serve substandard food??? I am not over the audacity of serving spoiled squash-- it seriously makes me wonder what other nasty food is in your fridge. I suggest you clean up your act, and consider addressing the quality of the food you are serving paying customers. Never again. read more

This place has recovered nicely. It was a rough opening as many of the reviews have indicated but they have gotten their feet under them and are on par with Arlington, VA or Ellicott City. read more

Came in on a quiet Sunday night, with a buddy of mine. I was greeted immediately by a server, seeing that the host was busy with a customer on the phone. I placed an order for a Small Soy Garlic Strips. Food was ready sooner than expected, and was extremely satisfied with them! The strips were perfect, and the soy garlic sauce was amazing. My buddy had some spicy wings, and those were HOT. I couldn't handle them, but he sure could. The music was nice and mellow, and we were sat towards the back of the restaurant, near the kitchen, with a great view of all the tv's! Overall a great experience. Loved the staff, and loved the food. read more

We came in for lunch on a Saturday. There was no wait and the waitstaff was awesome, attentive without being pushy, knowledgable and very friendly. We ordered potstickers, chicken strips, fried rice, and kimchi. The potstickers were okay and the kimchi was great. I can't really speak of the fried rice because we didn't really get to it. The chicken was some of the best I've had. It was tempura battered, flavorful without the sauce. The soy garlic added rather than distracted and the spicy actually had some kick to it. I really enjoyed my visit here and will definitely come back. read more