Ordered a big catering order for work, and had a bad experience. Nothing wrong with the taste just the service in general. Ordered the food about a week out, talked to the manager who agreed to accommodate the request that the food would be ready for a 10:45am pickup despite the restaurant opening at 11. Also placed orders of vegetarian japchae, Shumai, and 150 wings with military discount. We get to the restaurant at 10:45 and ask about our order and was told it's not ready bc it's not 11 yet. Ok, then I look at the receipt and they charged me $100 over what I was quoted, and when looking at the itemized receipt, it was for miso soup, which I never ordered. Then realized that they missed an order of shumai as well, and no military discount was added, so they had to fix that. By 10:55 some lady comes out and tells me it will be another 2-3 min for the wings to cook. Ok, but by 11:10 still no food, so I ask the server where the food was, and only then did she start bringing food out. We were out of there at 11:15, 30 min after when I was originally told the food would be ready. However, back at work, we took out the food, and the japchae had beef in it, not what I had wanted. All in all not going back, despite this having been one of my favorite chains previously from the Columbia location. I don't mind waiting for good food, but don't have people wait 30 min for a large order and then screw it up. read more

Bad service. One waiter at lunch time. Overpriced as you could have Chipotle for half price. And very slow service. By the time food come out. Lunch time is over. Waiter is a diva with an attitude. Manager just indifferent to customer service. read more

Ordered take out wings. Cooked perfect, on time and delish. Trying not to eat there again tonight.

We love bonchon chicken and have been going to the Ellicott City location since we moved here. We were super excited that a bonchon location would be opening up closer to home. The layout of this location is great. Service was fine. Everything else was awful. The fried chicken was disgusting, extremely hard and difficult to chew. We will not be returning to this location. Sticking to the Ellicott City location! read more

This is the place for the best chicken wings ever. Large, crispy, juicy. Please don't go to Pasadena, it is definitely not as good as this one. read more

The wings here are extremely fresh and tasty! Highly recommend! Service's also quick and exceptional.

Terrible. Waited 40 minutes for chicken that the guy who took our order said would be 10 minutes. Whole staff couldn't care less. I might have overlooked the long wait, but the chicken was dry and the sauce too spare. I've had much better Korean fried chicken elsewhere. Won't return. Also, what is up with some of the cooks in the back not wearing hairnets ? read more

Well, Food Missing flavor. I didn't like the fried rice and the pork flavor from the pork buns neither. I don't know about the chicken I didn't try it. Good takoyaki. Service she tried to fix other people mess. The Place needs to improve. read more

Absolutely horrible service. My food was delivered 2 hours after I placed the order. It was cold, the wings were soggy, and most of the cartoons weren't completely full. Very disappointing, as I was looking forward to this meal for a long time. Maybe the dine in experience is better, but I see no reason to go back. read more

pure garbage the staff were clueless about the menu i have been to the boncon in crofton the services and staff had great knowlegde. the food preperation at arundel mills was simply horrible had to return every item we order was cold and a sure shit show! never ever will i go back to arundel mills location out of $51 for garbage!!!!! read more

I believe I was the first delivery order through Yelp.delivery time was quick and food was good and hot! I will order delivery again.

If you never had Korean style chicken, then your missing out. It's by far one of the best thing I ever tasted. It's a great location with a very friendly staff. My only concern is that the quality/ quantity of the food is not very consistent. read more

This was my second time giving Bonchon a try the first time was right when they opened I got mixed wings which were ok, they didn't have much flavor if any at all and they DIDNT do takeout so I had to literally go in and sit and order then box my own food up and leave right back out because I was on a short lunch break, I thought it was silly they didn't do take out but I brushed it off since it was brand new opening whatever, I figured there still getting there selves together so to fast forward I tried again i called ahead to see if they started taking Togo orders which they DO now which was great! I was happy especially since what I went through the first time it took 20 min I got the bonchon wrap which I ended up throwing away after 2 bites because it had entirely to much chipotle mayo on it honestly the lettuce and chicken were drowned in the mayo the chicken was tasteless inside I couldn't take it so I tossed it in the trash I didn't want to end up sick, I also ordered onion rings which were good nice and crispy so the only thing I ate was onion rings for lunch :/ and my soda. The woman at the front was nice and friendly it's just the food sucks and I don't think I'll be back to give another chance because I don't like wasting money on food I rather just start going back to Ellicott city location which is much better or any of the other locations because this location is not right at all read more

Bonchon Hanover - Onion Rings to go we're good nice and crispy decent size - Korean Near Me - Hanover, Maryland

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I've been eating at Bonchon for over 10 years now. When they opened one in Ellicott City, it saved me about an hour and half. Now they opened this one right near my work. Went with a co worker a couple days ago as it FINALLY opened up. I kept hearing about this place but never knew when they were going to open. I found out that they don't do carryout because they're not officially open. I really didn't understand that. The place is very small and clean but that's probably due to it being brand new. I almost left after taking a look at their menu. While I couldn't really compare the chicken prices with other bonchons, i could definitely tell that other items on the menu were drastically overpriced. For example, my coworker got the bibimbap (why at a bonchon, don't ask me). I believe it was $10-11 and then an extra $2-3 for bulgogi. My understanding is that bulgogi should not be an extra charge as it should just come with the bibimbap. Charging someone almost $15 for bibimbap seemed ridiculous. To make matters worse, he got what seemed like crumbles of ground beef, maybe 2 spoonfuls. We talked to the waitress after we were done eating, because we could not get a hold of anyone for refills and napkins. She apologized and said she would talk to the manager regarding the portion. We weren't asking for a discount or anything, just merely stating the fact that the portion of meat was really small. She came back and said that the manager would make another one to go at no additional charge. A new business trying to make things right with the customer I see.....or so I thought. The manager or whoever from the kitchen came back 10 minutes later with a small bowl of bulgogi. Keep in mind that we finished eating and paid our checks 10 minutes earlier. We really thought that they were making another bibimbap to go. The place started filling up and we already spent over 45 minutes there, so we decided to not put up a fight. Also, the extra pickled radishes were $1.75. This is one of the main reasons I eat Bonchon chicken. Yes, for the radishes soaked in sugar and vinegar. All the other locations charge you about a $1.00 for a lot more AND bigger sized cubes. The chicken was ok. I got the lunch special half and half. A little on a salty side, but can't really complain about the chicken after the bibimbap and radish stories... I probably won't be coming back here. I'll stick with driving an extra 15 minutes to the Ellicott City location. read more

This location is by far the worst. The one in Ellicott City is so much better. I ordered my food over the phone, got there 25 minutes after ordering and it still wasn't ready. After waiting another 20 minutes my food comes out. Annoyed, I just left the restaurant without saying anything or checking my bag. Once I get home I realized they never gave me my side orders of rice and the chicken was just about cold. I called the restaurant to be told rudely, that's there was absolutely nothing they could do. A few hours later, both my boyfriend and I had gotten very sick. Please keep in mind that the bonchon in Ellicott City is NOT owned by the same person. I'd rather do the 20 minute drive and dine in than to ever eat there again. read more

Dry chicken. Not worth the hype. Not worth the price. They are supposed to be famous for the chicken but the marinade doesn't really add any flavor and the chicken is incredibly dry. read more

Very poor customer service. Been to this location two times with bad experiences both occasions. Including forgetting one of 3 entrees ordered with by my party for a to-go order. On the other time we were told to leave the restaurant because it was busy and not given a wait time. read more

Ordered food today through the app yelp since I am in CT and wanted to send food to friends. Easy to use, received a call from the restaurant prior to delivery confirming the order and time. Spoke with my friends and they were very happy with the food and delivery read more

I highly recommend this location the chicken was exceptionally more moist here than at the Ellicott city location. We were very pleased with all the food that we ordered. Staff was very attentive. The owner came out and spoke to us and informed us that he doesn't often cook but this evening he cooked and wanted our review of the food. read more

I had a bad experience at this Bonchon, the chicken which is usually perfect at any of their other restaurants was awful. It was over fried and dry in the inside. read more

This is a nice place lots of tv and fried chicken like Korean fried chicken that's cool with me I got the chicken and it's nice tender and very very good tasting I think you will like you because of the menu but just to let you know the wait is 20+ min so you better have some time but over all a good restraunt read more

This is the worst location.. I love Bonchon. and I love the beef Bulgogi.. but theirs is horrible. i'm not sure who they have cooking in the back but I sure hate wasting my money. Please Please go to the one in Elliot City. I will drive the extra distance from here on out because it is worth it. I waited 30 minutes for some horrible Bulgogi. Yes. I am very upset. it has a bland taste.. its horrible. I had to throw it away. I went on a Friday at lunch time. Dont do it to yourself read more

This place is awesome and the chicken is amazing! It takes time for the chicken because each piece is individually marinaded then prepared. Unfortunately, this takes extra time, but you can really taste the difference. Our family loves it. I've eaten Korean food in Seoul KR and the flavor here is just as good as there. We spoke to the manager and chef. They really have something special here. /S read more

I love Bonchon, but not this place is awful, service is a joke. Food is either post apocalyptic or under cooked. They need a new owner for this place! read more

Arrived on Sunday March 3, 2019 around lunch time. Hostess was on the phone, never acknowledged us. 7min later still on the phone. We asked a server passing by how do we get seated. She said we can just have a seat at a booth that was open right behind the hostess. We didn't have menus when went to ask hostess for 3, she mentions we aren't to sit ourselves, hello why are we waiting so long so you can read the menu to someone on the phone..is the menu not online? My son and husbands food came out fairly fast but my food took an extra 20min, and when I inquired she mentioned it is just being made. Really!! This was my first experience and frankly I wasn't impressed. On a brighter note, my hostess was friendly and our food was good and came out hot. Tip: hostess is your first line of customer service, she needs to acknowledge your guest and let them know they will be helped shortly if she couldn't put that person on hold to sit us. Also not sure what to say about my food. read more

Me and my fiancé came here this afternoon for a late lunch we were excited to learn one opened in Hanover because we've been to the one in DC and loved it. The place had a lot of people but we were seated quickly at a booth which was nice. Our waiter came next and asked us for our drinks and when he came back we ordered our meals. I ordered the wrap with fries on the side, and my fiancé ordered the both of us wings as a appetizer and himself bulgogi for his meal. We waited about 15-20 mins for our "appetizer" but what came instead were my fries that was supposed to come with my meal. We ate them anyways thinking our main meals and the wings were going to come soon,they didn't. 10 mins after our fries came,our wings arrived. They were the only thing that were good (besides the fries). After another 15-20 minutes my fiancé's bulgogi came and the waiter said my food was coming soon, (he was wrong but I'll get to that). His bulgogi looked dry and over cooked and the rice looked extremely dry/over cooked as well, and I was right. He said it tasted dry and over cooked, and there was barely any beef in the bulgogi. After, once again, another 15 mins pasted my wrap came out. It came with no avocado (which is wonderful because I asked for it without), but when I started eating it i realized it didn't come with any mozzarella cheese. I know it's supposed to come with it because the wrap I got at the D.C. location came with it, so I was disappointed in that. After all of that we got the check and left. Personality to me it's not worth going back to visit, save your money and go else where. Also the bathrooms were horrible so be careful in there. read more