Victor,
Why would it take 2+ hours for a group of 10 who decided to eat in your restaurant for a fundraiser, to order, eat and leave when you have less than 1/2 of it occupied? With 8 waitresses, why would ANYONE have to wait for a menu, to order, to get napkins or anything else for that matter except for their food to be cooked poorly? I have a 2 year old and a 4 year old, if it ever takes more that 1 hour MAX for my family to order eat and leave, then this is not the restaurant for us. Honestly, I would NOT consider this restaurant to be kid friendly in the least. You cannot expect small children to sit in a restaurant for 2 hours and not destroy the place. I guess I'm having a hard time understanding how a group that chose this location for a fundraiser would not have the red carpet laid out for them and every available waitress tending to their needs. Why didn't the manager continually check on this party to ensure that they were being taken care of and to address any concerns that they may have and resolve them right away? Personally Victor, I thought that your reply to this issue was extremely unprofessional! Why would you choose this public forum to tell a customer that they are wrong about the lack of service, poor quality of food and apparent lack of professionalism? I believe you handled this situation poorly. What ever happened to the phrase "the customer is ALWAYS right"? I would think that being in this industry where your livelihood depended on the satisfaction of ALL customers and potential customers it would raise your willingness to rectify the situation. Since you have chosen this public forum to defend yourself and your restaurant, then please explain why the person who was in charge of this fundraiser was treated so poorly by your so-called manager and hung up on? Why would no one speak to her in person when she showed up to try and resolve the issue? Why were NONE of her phone calls returned? More importantly, why was Yelp the chosen method for letting her know the donation was ready instead of a phone call? To top it off, the person you posted your reply to was not the one who set this in motion. How would she have known that you were only "donating" $20 unless she decided to check on here? No matter the situation, you should have handled this better. If a customer perceived bad service and a poor quality of food, then you should have apologized instead of trying to insult them on here. Your business relies on your customers perception, good or bad. I would be very curios to know which charities you have donated to and how much? You said you have donated well over $100,000 to various organization but proof would be nice. I have a hard time believing that. One last thing, you said that this groups total bill was APPROXIMATELY $100 therefore the donation would only be $20. For 10 people to eat dinner out your claiming it was only $10 per person? I have NEVER seen 10 people eat out and the bill was only $100 unless it was at McDonalds and even that maybe pushing it. I think you need to pull those receipts again and get the actual total before donating $20 and make sure that the 20% is properly dispensed to the organization. Wow, now I know where NOT to eat in lakeside! Lets see if I get a reply from Victor and if he tries to insult me! It's in his best interest to respond without the apparent attitude!
Hey Mike, that is sad that your friend has JDRF but what is that exactly? This fundraiser was for Juvenile Diabetes Research Foundation. Thats funny that there is an illness that has has the same acronym as an organization that tries to raise money for juvenile diabetes research. Hmmm......maybe we are not as smart as we think! read more