The drive thru was very inefficient. Every car was pulling up to a spot and had to wait at least 20…read moreminutes to get their food. I got home, opened the box, and my chicken looked barely even cooked. I asked for extra seasoning on my fries, but I didn't even get any. (Not surprised) The fries didn't even taste right in the end. If you're wanting to eat Zaxbys then avoid this one and go to a different one nearby.

Service is terrible. I've been asked to pull up to a spot out of drive through twice. Both times…read morethey absolutely forgot I was there. Went in store 15-20 mins later to remind them. And this place isn't even that busy. Food is good, but not worth the frustration of useless service, literally every time you go.

Absolutely useless location. Ordered via DoorDash and it took an hour and a half. The door dasher…read morewas waiting. Never again!

Customer Service:…read more My wife & I order from this location at minimum 4-5/month, not to mention I will also order from Wingstop in my travels for work. Never had a real concern that we wasn't able to overlook until 10/8/25. We always order the exact same flavor but on this date the wings were overwhelming with seasoning. We reached out abreast the location of our concern to be dismissed and have our issue fall upon deaf ears by the GM Karlie. Is the customer always right? Absolutely not! But I'm in an industry where I have to deal with customers concerns often and I always make certain the customer walks away feeling valued, because when the rubber meets the road, without customers, we have no ‍ job. This event leads to not ordering from this location, not only than but not patronizing this brand ever again. BTW, we left the wings at the store without any concessions..not edible. That speaks volume

The only reason why I gave any stars was for the fact they did have gluten free items there. They…read morewere using the allergy section when the shop got busy even in the picture showing they left regular bread there to add insult to injury. When I took a picture of the bread there they IMMEDIATELY tried to get the bread away and hide the fact that they were not using it for the intended purposes. They also were using the SAME gloves putting the section together and was going into the prep station with the toppings (lettuce and tomato etc) so for the next person "if" they allergy section where the meat and cheese is sliced for the person who doesn't know what just happened they have a much greater chance of getting sick.

Got the # 6 Very little roast beef…read moreI guess next time I gotta watch and make sure they put everything on. I tell him too no vinegar no red peppers.

I feel like this Chipotle is a knock-off version... like they didn't get training from actual…read moreChipotle employees. We've been waiting so long for this to open and the first time we tried it was not up to standards. We gave it another try thinking it may be the first week and they were still getting the hang of it. The 2nd time was the same- portion sizes are extremely small compared to every Chipotle I've been too. Whomever is cutting the meat is leaving huge chunks of fat and cutting it all sorts of ways. For some reason all the food isn't available- if this is how it is a couple months into opening, I can't imagine it will get better. New management needs to come in and Chipotle district needs to be made aware. For now pass in this one and make your way to Memorial or N. Thompson- much nicer Chipotles.

Every single time I have been to this location they are out of everything. I have tried going at…read more12, 3, 5, 6 and they are always out of everything.

My go to spot when I want something fast and cheap b…read more I love papa Johns. I'll be back

I love PapaJohns because they are the only pizza place that has the supreme pizza that has…read moreeverything I want, without having to customize it. The picture is funny, though, because I never eat the peppers. Please always send me this pepper, it takes up less space in my trash

Learn to read the ticket before making the sub!!! Almost every time my wife orders a sub with NO…read morelettuce, guess what??, there is lettuce on the sub!!!

The good, the Bad, and the UGLY:…read more For starters, I got sucked in by marketing. They make that pepperoni pizza meatball sub on a toasted garlic butter roll look so good on TV. That's what drew us in. For complete transparency, this is only the second time I've ever been to a Firehouse. The first time was nearly a decade ago in Smyrna & it was subpar, at best. The good: We went in today for lunch. Walked in around 10:45-ish. To their credit, the store inside was nice. Seemed fairly clean, well lit, & overall a nice spot. That's where the good ends. There were 3 employees there at opening, clearly struggling. We were the only ones in the store when we walked in, & nobody said 'hi', "Be with you in a moment," "Kiss my foot," nothing. Ok, whatever. We waited for the girl to get off the phone at the register. She was very nice. The Bad: We ordered at 10:50 & sat to wait, & wait... We were the only ones in there. I get it, they had a lot of mobile/Uber eats orders, etc. The 3 employees stumbled all over themselves. One girl, Summer - from her nametag, was clearly the one in charge of the other 2. She was trying to do everything & tell the other 2 what to do at the same time. Once our food was ready (about 15 mins after we ordered... ridiculous), we picked it up at the counter & walked outside to eat at a table in front of the empty store. Why, you might ask? About 2 mins before our food was done, 3 more employees came strolling through the door. One of them, who I assume was a manager guy in a black jacket, strolled straight to the back & turned on some, much needed, house music, but blasted it so loud I couldn't hear myself think. We had to get out of there just to enjoy our meal. My wife and myself shared a large pepperoni pizza meatball sub. Advertising shows this on a TOASTED garlic butter roll. They just took a normal roll, sliced it, rubbed a little cold butter on it, & slapped the ingredients on top. They did NOT toast the roll at all. Once we started eating, it was a soggy mess. It may have looked pretty in the photo (attached), but it was not. Additionally, they seriously need to check their food safety standards. Our sandwich, while the cheese was melted on top, was stone cold in the middle. STONE. The marinara was less than lukewarm, but the biggest detractor for me was the meatballs. They were SO cold. There is no way that they should ever be that cold unless they were just taken out of the fridge. Wasted sandwich. The UGLY: Staffing, management, competency, humility, & appreciation. ALL severely lacking. Remember that girl, Summer, that was the only one of the 3 employees who knew how to make sandwiches? Well she was apparently the shift leader for opening that morning. We got so annoyed listening to her literally yell and demean her coworkers we got up and took a pic of the sign under the register about letting management know about your experience. (The link doesn't even work.) As a matter of fact, the very first thing we heard as we walked in to this location for the very first time at 10:45am this morning was her YELLING at a poor guy in the back, "Hurry up and get out here, you're taking too long!" Literally, word-for-word. The younger guy stumbled from the back, clearly nonplussed with her demeaning choice of words & attitude. He was new & clearly still learning. He hadn't been taught well whatever task it was he was doing. He came and stood right next to her, didn't say a word the whole time we were there, & barely moved unless directed EXACTLY what to do. Poor guy. Seemed like he was ready to walk out. Example 2, girl yelling at her employees: Several people walked in about 10 minutes after we'd been there, before 3 others came in at 11. She clearly felt overwhelmed & yelled at the other 2, "Do ya'll not know how to do ANYthing?" When the 11am shift walked in, she (in front of every customer & other employees) loudly exclaimed, "Finally! We need some help, none of them know what they're doing!" How tacky, demoralizing, & uncalled for. I would have quit immediately. I have always been taught, from my much younger retail and customer-facing days that you NEVER have those kinds of conversations or comments in front of customers. It's just terrible. Some folks clearly cannot handle any positions of authority or holding 'power' over others. This particular Firehouse is in DIRE need of competent management & some form of a training program. These employees were floundering being left on their own. You may ask why we didn't refuse the sandwich, go in & talk to a manager? They were too busy to care. We didn't get a 'hello, welcome in' or a 'thank you, come again'. We were also on our lunch break & didn't have another 15-20 minutes to wait on them CORRECTLY making a new sandwich. We'll just have to hope these cold meatballs were properly stored & that we don't get sick because of poor food safety standards. This is my 2nd, and unfortunately, FINAL time to ever go to a Firehouse.

We went to the location on Monday, 4/13/2026 at 7:30 p.m. We attempted to order through the Sonic…read moreapp using our half-price drinks and slushes reward. When we attempted to check out, the app indicated "We are having technical difficulties. Please try again later." We asked if we could still get the same price because of the apparent difficulties with THEIR app. The person said no, they had a new "loyalty program" and had not achieved a appropriate level. My wife really wanted the drink, so we paid full price. I called Sonic that same night and the person I spoke to didn't have a clue. Called again Tuesday, told the person we had visited Sonic 23 times this year already, along with the amount we spent. He indicated that we had indeed reached the "Legend Level" and should have gotten all the discounts THAT THE APP OFFERED. So I am highly dissatisfied. It's not about the extra $3 or so, it's the principle of the matter. I would honestly have given this place a NEGATIVE 5 if offered. Adios, Sonic. You definitely are not the only game in town. And no, I did not leave a "tip." "Tip" my ass. Extortion.

Service is good. I have no issues with that. Place looks nice and well kept. Let me just say I love…read morethe breakfast burritos. Or anything they serve in a tortilla. So I feel ridiculous making a review on a place I know won't be five star. Also probably won't care about this review. But can yall try to make a burger to make a burger that isn't a dried up hockey puck? Or tater tots/mozz sticks that don't taste like bitter old fry oil? My son loves chicken and he spit it out cause like everything else it's OVERCOOKED. My wife ate her coney without complaint but she doesn't want to make a fuss. But my son and I barely touched our food.

I had a deal on a frisco burger. I added some extra items to go on sandwich and order online. I…read morewent in to get the items and decided to eat there. The sandwich didn't look like it was supposed to be they gave me the wrong order. I went to the counter and they actually knew they missed up and made the sandwich I ordered. The restaurant was very clean and organized.

They use to be ok... now they are not. Wait time at the drive thru is ridiculous and you may or may…read morenot get what you ordered.