We bought a brand new dog bed and our puppy chewed on the zipper the first day we got it. We spent a lot of money on it so I took it to Bobby Page for a repair. I spoke with the person at the door and told them exactly what happened and what I wanted. They said it would be no problem. I wanted the zipper fixed but no cleaning since it was literally right out of the package. After two weeks it was returned with a note that said "No instructions from the customer"!! But wait - that is not even the worst part!!! They charged me $55 to clean a brand new bed that had never been slept on. The note said it was heavily soiled!! I can't even begin to understand how they could have handled this so poorly!! We have been long time customers but it is time to find a competent, reliable dry cleaner. read more

Bobby Page's Cleaners - The receipt - Dry Cleaning Near Me - Reno, Nevada

*** I am amending my review as I was contacted by management that I was in fact overcharged for services and the correction has been made. This was exceptionally professional and really a class act on manager Amy's part. This very simple but much appreciated correction will now encourage me to become a repeat customer and encourage others to use their services. I respect the time of their employees and at no time was the service ever poor, pricing just seemed off. Let me start by saying the staff is very nice and the seamstress was lovely but talk about price gauging. It's really bad. I took a very basic black cocktail dress to have literally 2 inches removed from each should strap then resewn. That was it. No hemming, nothing major and I was charged $62.00. I know that nothing is cheap any more but this was such an overcharge. I was convinced they mixed up my charge with someone else's. When I called the woman rambled on about everyone on staff is a master tailor (I doubt that) and then said something really odd - that is also was based on the designer of the dress? My dress was from the Lulu brand - I paid less than $100 for it. I didn't have the energy to argue with her but be warned - their prices are outrageous read more

So I had one stain on my rug. Bobby pages does not tell you how much it will be to clean until after they clean it. Which should have been my first red flag, After "cleaning" the rug they tell me it was "extremely soiled" with this one stain WELL, $299 later & they couldn't even get the one stain out! Picked it up & the stain is still there. Probably embedded even deeper now. Do not go here!!! read more

Bobby Page's Cleaners - A stain after $299 dropped. - Dry Cleaning Near Me - Reno, Nevada

2 suits, 4 white collar shirts and 2 sweaters. $90. I specifically asked for the collars to be cleared of stains, they assured me no problem, they came back nearly as dirty as I left them. Never going back. read more

The customer service is awesome and my clothes come back quickly and clean. I've had clothes deodorized when I accidentally left a fish oil pill in a pocket, I've had dresses pressed to get wrinkles out, they do it all and fast. read more

Four inches of a seam in a garment had come apart. They quoted me a firm price for a minor repair. To get my item back they charged me nearly double. There were no materials involved except perhaps some thread. I would have gone elsewhere (or not gotten it repaired) if they'd been honest up front. read more

Location is convenient if you live in that part of town. Staff is friendly. Quality of the work is good but the price is very very high. Also they don't give you a firm price, so I was a bit blind sided on the cost. One of the shirts I got done went from $12 to $35 without any communication from them. Charging $7-8 for a shirt and $8-9 for pants is ridiculous. read more

Expensive. They close the door before the posted time. Everyone is courteous, though, which is the reason for the two stars.

this place is a complete joke they do not have any management skills as an employer and they treat their employees like garbage these people do not provide accommodations for employees with health issues and even worse they refuse to provide accommodations for autistic people or anyone in general they talk down to their employees and talk bad about them and then proceed to say its constructive criticism when in all reality they talk to you like you are a nobody and proceed to talk bad about you to other employees and single you out in meetings for no reason this is a toxic workplace and an unhealthy environment and they expect you to work miracles while being chewed out by on of the "so called female managers" I DO NOT RECOMMEND ANYONE TO WORK HERE!!!! read more

I needed alterations to two tuxedos, and a shirt. They completed them in a timely manner, and the quality of work was excellent. I'm returning today for some additional alterations to more of my suits and casual attire. read more

"Here I go again"...nothing like a little Whitesnake as we check on another business in Reno rocking 2 stars Yelpstars. I've been using Bobby Page's in Reno for over a half decade. Been using the Sandhill location since Fall of 2019. I've never had a bad experience at any Bobby Page's location. I've always been greeted and treated when I arrive to drop off my bag of clothing. Staff is always friendly and helpful, and I come here biweekly. The Sandhill location is Bobby Pages' flagship store and they rolling out the red carpet for their customers. This location has a drive thru door for drop off and free dry cleaning delivery. For some of the Yelpsters who gave two star reviews at this location, over stains not being removed, or miscommunications, or whatever petty b*llshit you trying to put on Bobby Page's go get a life. It's funny how all these people who complain got less than 99 Yelp friends and have written only one review, which is for this business. So Yelpstars please remember that being a true Yelper is TRUTH. A review shouldn't be written by emotion. As far as Bobby Page's goes, I'll continue to bring my dress clothing to BP's for some 5 Star cleaning. Peace. read more

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Dear Kevin, thanks for finally getting back to me, months later, despite your employee telling me that you would be calling me the next day. Your urgency is much appreciated, HA! instead of responding on Yelp behind your computer screen, why don't you return the multiple calls and voicemails I left trying to reach you? & please don't accuse me of lying, I did not lie. pretty disappointing that this is how you handle business, getting into arguments on Yelp instead of handling it face to face like a professional or at least calling to speak with me directly. What an absolute joke. And do not accuse me of lying. You now, are actually the one doing the lying. here's how the conversation went.. I have attached screen shots of our exchange to this post. (See bottom) BP: Hi Eligah, With just taking in the sleeves, it is $36.05 an hour. Sincerely, Bobby Pages Eli: Ok. & if we also took the length off of the bottom of each one, how much would that end up being? BP: Hi Eligah, $67.00 an hour Sincerely, Bobby Pages Eli: How many hours is it estimated to take total? BP: Hi Eligah, A couple hours Sincerely, Bobby Pages Anyone in their right mind who reads this, would probably be under the same understanding as me, i asked how much it would be with just taking in the sleeves, and was told 36, and then asked how much it would be to also take some length off and you said 67. there may have been a miscommunication here, as I understood that the total for both alterations would be 67, and instead you guys added the 36 and the 67, and then multiplied that number by 2 (for both coats). Whereas, I understood that the TOTAL for each item would be 67, not 67+36. That was not clarified, and that is poor communication on the part of your employee. He could have easily responded with, for example: "to bring the sleeves in (36$) and to shorten the length (67$) that will be a total of 103$"... instead he was very short cryptic in his text messages, not providing that clarification. When someone asks how much will "x" be, and you respond "36$" and then ask well how much will it be if I add "y" and they receive an amount (67$), most would naturally assume that second figure is the total. Obviously when someone asks how much will IT be," "IT" is referring to the total. So, Clearly a misunderstanding, but this could've been easily resolved with clearer communication on the part of the original employee, OR a response to my emails or phone calls when I asked to speak to a manager, Not a yelp reply 2 months later. Yes, I did return to your store for a different type of matter, as it is right near my house And is most convenient for me. I did not expect this to be held over my head. However, again I was charged an absurd amount of 23$ for a hole in the seam of my pants, less than half an inch long. This would be a few dollar fix at most any other alteration service location. By the looks of your other yelp reviews, it looks as if I'm not the first customer to get duped and manipulated by your inept employees and your absurd prices. I now, will never be returning to your store, as you have proven that not only do you not appropriately handle customer service matters, in a timely manner, or a respectful manner, but now you want to make false accusations online. How immature of you as a business Owner. My phone number is 775.445.9172 in case you decide you actually want to Discuss this matter like an adult. Til then, have fun hiding behind your keyboard you absolute coward. read more

Bobby Page's Cleaners - Dry Cleaning Near Me - Reno, Nevada

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Was told at drop off the service would cost one price of course it was more upon pickup.

If I could give a zero, I would. My son needed a shirt sewn. I'd made the mistake of trying to cut a tag out and cut the seam. I didn't want to sew it myself and create a buckle in the shirt. They had to sew ONE INCH. The shirt is black, not hard to match a thread to. They charged him $22.50 FOR ONE, yes, I said ONE inch of sewing. When my son dropped it off to them, they couldn't tell him how much it would be. This price was totally unacceptable. I will NEVER give them business again. I'm not someone who leaves comments, but this enraged me so much that I had to warn people. read more

i am very disheartened with bobby pages dry cleaning on robb drive in reno. nv. they do not give u.s. military veterans or policeman or fireman a discount per amy jensen the manager. i had 11 shirts dry cleaned costing me a total of $98.50. i would not recommended this dry cleaners to anyone. they do not honor or respect military veterans or first responders. they are all about the money. respectfully yours, gary f dederich a disabled u.s.m.c veteran read more

Beware! This place charges as much as double the regular price for designer brands to be dry cleaned. Meaning a 100% Pima cotton collared shirt is typically around $7.50 but if it bears a premium brand logo or name on the tag you are going to get charged $14+! Ive been taking my clothes to this Bobby Pages location for years and years. I can only imagine how much I have overpaid throughout the years. What's crazy is the last time I took some really nice one of a kind, made in Reno items in to have dry cleaned they charged me regular price on them and no up charge. These are items that if ruined you couldn't replace and again regular pricing was applied. However if they spot a designer name the up-charging takes place! For reference I tried another dry cleaner not too far from this Bobby Pages. They are by Walmart in Damonte Ranch and botta bing botta boom no up-charge for designer names! Now you know!! read more

I recently had two suits that I purchased in Dubai altered. I was extremely pleased with the job that was done on both Jackets and slacks. I appreciate the friendly staff and I was pleased with My alterations. The text notifications Are very helpful also. Thank you and I will see you with my regular cleaning in the future. Rk read more

I have been using Bobby Page's for quite some time now. I mainly go for alterations. Their tailor is really good! When I need a hem shortened I go to Bobby's! When I need patches in my jeans I go to Bobby's! When I need a rip repaired I go to Bobby's. I've never had any problems and when I get an alteration I often get my item dry cleaned. The drop off process is easy and pick up is even easier! Just give them your number and you're good to go! I get a text when my item is ready. I really appreciate that! Some day I may use their delivery service. I'm just not busy enough yet. read more

I've had a coat cleaned a few times and it was great. The tailoring that I had done was exceptional. I've had pants and blouse sleeves shortened shortened that were very neat and fresh looking. The best thing was the shaker knit sweater that needed to be repaired. There was a 2-3 inch area at the neck line that was starting to unravel. When I got it back, I had honestly forgotten which side it was that needed mending. The work was so professional that I couldn't tell the sides apart. Thank you Bobby Pages. read more

BP offers pick up & delivery and it makes it so convenient to do my dry cleaning. I would often have my cleaning "ready to go" and it would sit in my closet or my car until I finally remembered to drop it off. Bobby Page's makes it so much better! If you're thinking about trying them, go for it!!! read more

Check your charges before you pay. I went in for alterations and was charged a cleaning fee (that I specifically declined when I dropped off my dress). When I spoke to the manager she was very dismissive and said she could not give me my money back but gave me credit for "next time." This is disappointing because I do not use dry cleaning and rarely need alterations. read more

Usually get my items back in a couple days if brought in before 10am. Some shirts are expensive to clean, so be sure to ask to avoid surprises. read more

Easy peasy! Ver convenient for our family. They are nice an di like that they text when your things are ready.

This dry cleaner is such a rip off. No prices are provided. You get to show up and have complete sticker shock to your bill. They just charged me $18.00 for a cotton dress from Old Navy. Make sure you get an estimate before you leave your clothing at this place. read more

The lack of communication has concluded me to this 2 star review. I feel that as a customer, the services that is being provided should include the cost being relayed to their customer. How can an "honest" business not provide the estimate for the services they give? Basically my $50 white maxi dress turned into a $140 service. For tailoring a 3in hem on the front/half of the dress. Not even all/full around as the tailor recommended in which I verbally denied and 2 in hem to lift the slit of my dress. And a dry cleaning with a requested turn around of 1week and a day. I would hope they would improve their communication skills and be upfront and honest with their customer instead and slapping them with an overpriced bill. And to include charging my card without my authorization. My advice to future customers is to go somewhere else read more

I see you decided to answer all recent negative reviews you received, mine not being the only one. Most of the complaints about Bobby Page's cleaners are very similar to mine; obviously, this is the norm for your cleaners. Your suggestion to call infuriates me! Why would I call you at the number you provided when that is what I initially did? You were the person (Amy) who was supposed to call me back (you never did), and when I finally spoke with you, you gave me the same excuse you have posted here. You say that you cannot refund the money? Yes, you can if you care about customers and want to make things right. Bobby Page's cleaners have decided not to do what is right for the customer (me). Did you take all this time to respond to me because you were trying to reach a solution?? I initially tried to speak with you about this in June! Why doesn't Bobby Page's cleaners decide to do what is right instead of making all the excuses? read more

I had to take a pantsuit in to get hemmed. They did a great job, staff is friendly and provided great customer service.

I am one of those horrible last minute, huge event(my own wedding) customers. They managed to handle my miscommunications and my last minute needs with professionalism and sincere kindness. The whole team at Bobby Pages helped me look amazing on my wedding day and I am so grateful to them! read more

Love a quick everything is about this business. Quick and easy drop off, quick and easy pick up, quick turn around time. Love the drive up feature. This is our go to dry cleaners! read more

As a new customer, I chose this location as it is close to my home. However, as I walked in being the only customer, I found it to be quite rude and unprofessional to find the cashier on her phone and finishing up her conversation before assisting me. She also could not tell me what the cost was going to be on the dry cleaning of my coat. So, I guess she just works there lol... read more

Have been going here for years. My husband wears suits daily to work so we use them at least every other week with clothes, suits, wedding dress. Even couch cushions after getting a puppy. Never have had any experience less than great. read more

Pros that keep me coming back: 1. This location has a drive thru which is so random it's amazing. 2. The cleaner has never broken any buttons on my shirts (an issue I had with previous places). 3. The staff is kind. 4. They provide alternations on site and their prices are fair for the services provided. I had a suit finished here. The care they took to alter the jacket to minimize the shoulder pads to fit better was appreciated and made the suit fit, and look, far better than I imagined. Their prices are where they lose a star. I understand they have serious quality working in their favor and for my shirts this is a great place. $15 for my wifes dresses however? Ouch. I will continue to come here as they have treated me, and my clothes, quite well over the last 4 or so months. read more

I found FIVE other dry cleaners much affordable in the area. I'm not cheap either but my neighbors even said go to someone else. read more

Received text my tailored items were ready to try on and called to be sure. Drove 20 min there to learn the person I spoke to had left and only half my suit was ready. On my 2nd visit for the same item the pressing was poor, items had hair all over them, and they wouldn't honor the $97 quote I received after measuring. Asked if I had the quote in writing (they have never given quotes in writing) and treated me like the thief for asking them to honor the quote. Don't ever go to this place. read more

Slow service very impatient staff. Personally would go with another service moving forward.

I came in after a previous dry cleaners botched my hem job, they fixed it and expedited it; as I needed the dress 24 hours later. They did a wonderful job and I really appreciated their willingness to help me when I was in a bind. Pros: Service, Quality Cons: none Overall: Happy Camper read more

Here's what happens when you don't listen to the Universe. I had 3 suits that I had purchased from a warehouse ( not for boys, for men ). The tailor there left the pants puckered from the hems. I was decided to just let it go, along with the suits & get new ones but after abundant referrals I was finally convinced to come here. I made the assistant aware of the services needed ( hems unpuckered & since I was there already, 1 inch taken in on shoulders ). I was measured up by the tailor of 25 years who also shared my disappointment of the previous tailor & assured me would be an easy fix & done right. One week later-TADA! 2/3 pants still puckered, the other not as bad. As for the Suit coats, though good on shoulders not so much on the under arms. 1 had the sleeves about 1 inch shorter than what they were when I dropped them off. I was assured the "sleeves were not touched" which would only leave the obvious explanation that my arms had stretched out magically within a week but only when I put on that specific suit. Having a tell-tell face & what I believe, out of pure coincidence, the owner or manager present I was offered a 2nd try, comped, so I could be righted the Bobby Paige way. I agreed. A week later( 2 weeks total ), they FINALLY GOT IT...to where I WILL NEVER GO BACK!!! Rest assured they will respond to my review with some over thought, insincere reply where like many companies these days the customer is wrong & the company itself is the victim. I'm not saying they are the worst but for the prices they charge & the quality they give in return I would strongly suggest they stick to dry cleaning. As for the "25 year veteran tailor", based on my experience alone, you will need about another 25 years for your skill level to still fall short from average. I hope Bobby is dead, only so he can come back to life & die of severe disappointment of what represents him. read more

Wonderful staff. Been around for ever. Prices perfect for my budget. So convenient with a drive through for us older folks. Love them.

Their prices are so expensive!! I feel like I paid for a whole new wardrobe! It's ridiculous!! Polos are $7.70 and shorts are $8.15 who can afford these prices!!! You pay the same amount brand new then you have to pay to get them cleaned!! What a ripoff!! I will never come back read more

User beware, they might lose your garmet(s). We lost two items, a pair of pants and a jacket. After three weeks they found the pants. It has been a month and they can't find our jacket. When you call customer service they don't answer and you leave a message. The employee in the store says to call customer service, they personally can't help you. I guess I will have to sue them in small claims court for the loss of our jacket.... read more