I went to the The Pedestrian Shop at 1425 Pearl Street in Boulder today. I told the female clerk…read morethat the shoes I was buying there was $20 less at the Stegmann's Shoe Company. She said they would match that price if I could prove that to her. I said I had a piece of paper in my car that had a photo of those Stegmann shoes and the price on it. I asked her if I got it for her would she give me the discount and match the Stegmann price. She said she would. I walked back to my car and got it, and she then told me it wasn't the same shoe when they were identical. I had the photo there to show her. She was very rude to me and refused to honor what she had said about matching the price. This is an inappropriate way to treat a customer. Please respond to my complaint. Rita

I purchased Lems primal 3 shoes online on Feb 19th. I wore them on a 4 day work trip (think walking…read morethrough airports, and around town a bit) and they were blown out in multiple spots, and the laces coming apart. Obviously really poorly made. I reached out to the shop to see if they could help and they told me they'd put in a warranty claim with Lems. About a month later I checked in and they said they were still waiting to hear back. I'm sitting here yet another month later and haven't heard anything. I've never bought a pair of $120 shoes that lasted 4 days and I was stuck with. Won't be purchasing from this shop or buying Lem(on)s again.

Friendly and helpful staff. Lots of gorgeous shoes to choose from. I got lucky and found a boot I…read moreloved and it was on sale! Needless to say but I added another pair to my shoe collection.

Are you serious??? I paid over $200 for a boot, I received a used (worn) product from someone…read moreelse??? The box was all damaged, the black cloth bag was covered in cat hair, and the boots had marked leather??? I want my money back, please. I wear a size 7 and I bought a size 8. In short, the design of the boot is so bad that your foot doesn't even fit in!!! Stay away from this brand!!!

One of a kinda , top of the line products diligently authenticated for company vendor environment…read moreimpacts, employee well being and generally useful products and goods that maintain a superior than standard quality. Highly recommend as they take the time to listen to your needs and find a practical solution that will last you for the time and money you invest in it. Customer service is top notch and they are wholly owned and operated by managing partners who stand behind their products.

Gorgeous higher quality shoes, boots, wallets and handbags. Great small gift ideas as well. The…read moreladies that work here are always kind and personable. No one ever makes you feel like you're not welcome.

I stopped in to look, and though I did not say I'm a poor grad student who happens to love good…read morefashion and styling, the staff must have sensed it, because I barely got a second glance beyond the perfunctory 'hello' upon entry. Little did they know that I'm willing to eat rice and beans for a month if it means getting a great pair of boots. The selection isn't particularly stellar by most standards (i.e. San Francisco, NY, Chicago, etc.), but as far as Boulder boutiques go, this shop has the market cornered on fashionable footwear that can't be found at Nordstrom. I'd like to give it a better review, but in all honesty, the treatment I receive by staff is a big part of patronizing shops like this - and I didn't get a warm, or even acceptable, reception. If you're not sporting an "I've got cash to spend" attitude, then I doubt you'll get a friendly, much less helpful, welcome.

Amazing. I'm lucky enough to visit this place in person and see and feel the quality in store. The…read moreclothes speak for themselves. But doesn't show on the site, is the vibe. Super chill energy, easy shopping. Our sales human Kate is beyond amazing. Everyone we see her it's like seeing a really good friend. Thank you so much for a wonderful shopping experience every time. Can't wait to see you next time. Simon and Susie

When I visited here the people are kind and welcoming. They offer assistance and love to start up…read moreconversation. They have unique clothing options that are hard to find. Overall love the look of the store and outfits.

I love all birds wool shoes. It's so nice to find the store. They already have some Black Friday…read moredeals. Fifty off some shoes.

I went in to buy a few pairs of Allbirds. I already own several pairs. But the staff member…read moreworking was being a total know it all, she kept interrupting me and telling I was wrong. Anyhow, I left without trying anything on.

The employees here are kind, knowledgeable, and very friendly. They are very accommodating and this…read morestores selection is amazing, especially their skate shoe selection. Highly recommend doing business! They also have a locals discount!

Oh yeah, you go to local skate shops for a reason. The people helping us were extremely…read moreknowledgeable and just as helpful. The store decks looked sweet and you get a huge 20% if you buy store brand! This is what we ended up doing, getting store deck and wheels. You also get cheaper grip if you rock all black, and cheaper trucks if you rock silver... but that includes the indie trucks! Overall we got my sister a super sick board for a very fair price. I recommend this skate shop for anyone new to skating wanting to learn more from the workers, or any veteran who just wants a durable machine. Basically, this is the spot for any skater. Go here if you are in the Boulder area!!

Went in to see if they had a pair of Brooks Ghost shoes but none available. One of the clerks asked…read moreif I needed help and I explained that Brooks Ghost fit my feet but they were out. She said that lots of folks like the ASICS as a substitute for Brooks. So I tried those and the fit is very similar so I bought my first pair of ASICS. I am grateful for the customer service and for a solid shoe for general use that does not break the bank.

We wandered in not having been here for years. We thought we knew what we looking for but while…read moreinside and not seeing it, had a pleasant discussion with staff. When we realized this store sells almost entirely athletic running shoes, winter boots and sandals, some very classic brand, we weee in the wrong place. We and that staff had cordial goodbyes as we left for what we knew was the absolute right place where we , in fact left with purchase already on my husbands feet, the need was so great. Nice try Fabius Footwear. If we need you Mr stock next time, we will try again.

My young daughter bought a purse online and she went to Pearl Street to exchange it for a different…read morecolor. She told her she might want to return it and had a long conversation about the return policy, etc. instead of taking note of that and telling her her options for return she just did a gift card exchange, which resulted in my daughter only being able to return the purse for store credit and not the refund she was hoping for. When I went back in with her to talk to a sales person about it, she was incredibly rude and unhelpful. Unfortunately, we will no longer be shopping with this store due to the lack of customer service.

If I could give a zero I would. The customer service was awful. I believe she was the manger and…read moreshe was so rude. I don't think I will ever shop at free people again thanks to her.

Great service. They really know their product (running shoes) and explained to me the difference so…read moreI could choose the shoes that best fit my needs.

On July 9 I stopped in to the new store in downtown Boulder and WOW! Nice place. The selection of…read moreshoes for hiking, backpacking and climbing is jaw-dropping. I started using La Sportiva climbing shoes in the 80's and, my opinion, they make the best shoes and boots for mountain sports. Evan and coworker were taking care of at least 5 customers at a time and doing a great job. He had deep knowledge of each shoe and asked good questions to get me into the right boots. I overheard other customers getting excellent assistance as well. Having worked in several outdoor gear shops, I recognize superb staff when I see it. Kudos Team Sportiva.