I love Bob Evans, don't get me wrong... But this location is awful. My brother is disabled, he hardly ever gets out of the house, and once a month I try to have a siblings day with him,... (I'm 21, he's 18) he always wants breakfast food, and loves Bob Evans.
When this location opened, we were so excited... This meant we didn't have to drive 45 minutes away to go to Bob Evans.
Now since the opening, we have been three times. Each time, I've said to myself "maybe it was just a bad day"... I am a server, I have been one for 6 years. I understand that sometimes you have a bad day.
Every time I have gone, I go around 2, so that it would be slow and my brother, wouldn't have so much human contact (he is immunosuppressant) every time. There has been no more than 5 other tables, with 3-4 servers (ridiculous). Every time we wait at least 5, 10 minutes to be seated, scratch that, GREETED! The servers are always huddled around at the server station, or in the back corner sitting in a booth.
When we are finally seated. They get our drink order and run. We had enough time to decide on our food, we try to order but they don't listen. We order. Our food is always wrong. Patties instead of links. Missing biscuits. I know, when I order, I order everything. Down to "I'll need hot sauce with that". And every time it's wrong. They never give us refills. They brevet come back to the table. So we just have no choice but to eat our wrong food, that we waited so long to send back that it's cold.
The most recent time, however, a manager walked past my table SIX TIMES. I tried to stop him and he kept on trucking. I could hear my server (and other servers) laughing, joking, and flirting with the BOH. Like come on! I just want some water with my cold messed up food.
If I'm honest, I almost walked out without paying. I watched other people walk in and walk out (so that's a loss of business there). I waited forever. There were four other tables. All waiting for their check. I got up to walk out and my server ran from the kitchen to give me my ticket. She charged me for food I didn't even get. We never got our toast, it was supposed to come with the me and she charged for it. She asked how everything was. I responded "wrong. Let me lay so I can get out of here" she asked if she could get me anything. I told her it was too late. I went to the counter to pay and waited. My total was $24.97. No one showed up so I left $25 and regretfully could not get my 3¢ change back. My server got the change that, honestly she did not even earn.
Needless to say, I will not return. This place doesn't even deserve the one star. My brother never gets out of the house. EVER. And the past three times he has, (you know other than doctors appointments) he can't even get the food he wants or more to drink? That's insane.
I am a very good tipper being a server. If I would've had good service I would've left $10. I don't mind tipping. My brother wanted another large chocolate milk. That's an up sale she missed out on. Don't be surprised if your slow season is dead. Because your service is awful.
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