Okay here i never dreamed i would give a Bob Evans Restaurant a bad review? I am originally from Ohio and we have them all over their a favorite of many up North! I anticipatingly waited for our local Cortez Blvd Bob Evans opening to enjoy what iv'e come to known good food from a Home State hot spot of Country Cooking Sit down style. Now i wish to share i did give this location 2 trys before writing a review, so here goes....
Our first Disaster was closer to opening about a month in you would think all the creases and crinks and boo boo's and order mess up be figured out and modified for better service and food quality! We ordered two dinners now mind you i am writing this as a order online and pick up i never did get the opportunity to dine in, as way to busy never enough seating nor a long wait! So online we order to enjoy this food at home at our table. I order two dinner entree's of Country fried steak with all the delicious sides, mashed potato's with country , or chicken or beef, or turkey gravy your choice, mine is always country gravy on both my country fried steak and mashed, my spouse gets the chicken gravy on the mashed and country on the Steak! We get sides of Green beans with ham, then a side of dressing, then the rolls, the salad or soup your choice, and a dessert either pumpkin bread or banana nut! the first order was sad cause we get home we get only mashed and the country fried steak, no country gravy on one of them, and the mashed is just potato's on one and the other nothing, NO GREEN BEANS, and i got cookies instead of bread i will admit i did not call i made the best of it and we moved on! I figure hey its new their still getting the bugs worked out???
So it goes a few months we entertain the idea again, we do the same, now i did not add last time they was super busy took time to even get our curbside order, so heavy wait time, this time now i put order in it says half hour, i get their they explain is a mess busy its gonna take a lil longer they will give us some extra bread or cookies for our wait, so here goes the catastrophe begins. just will narrow it down for reading purposes... follow me closely ..
1. We waited like a Hour and a Half for our food, people standing inside ahead of us waiting to get their call in order! a major mess ( who is managing the help and should they not take online orders if they cannot keep up with dining room orders let along all the curbside orders?
2. We wait and we wait finally i am dry as hell my throat needed something i told my spouse go in and ask for a soda and they better not charge for the AGAIN ..inconvenience! they give us two small drinks while waiting and rest assured waiting on our order is coming up?
3. After waiting all this time seeing people finally getting their orders and looking as frustrated as I, my spouse is not inside they are putting the order together she asked did you make sure everything is right..they confirm, adding they took some off my charge which was a lie, they added free bread which was true i will get to that in a moment, i ordered food and some extras like another container of Green Beans which we love, and a container of Mac & Cheese, ok we got one small container for $2.19 of Mac ? mp Green Beans?? our Gravy AGAIN NONE, so we got damn free loaf bread they screwed our dinner up yet again...i call this time, they try to explain, i got what i paid for i said no i did not i said no discount on card to no reply, then i was put off to talk to the manager about it, and they conveniently disconnected me on the line..lol imagine that! How convenient!
I am sadly done with this location it sucks bad, too busy business who designed this one its business is too big for its building and staff! the online curbside service is a total joke and trust me never what you pay for and assured yourself that order you put in will be messed up!
Who trains these young men and women, where is customer service?
I am sorry to say a Home State legend fails by comparison to what iv'e grown to expect, sadly they will never get a chance to show me they have gotten better. I would NEVER recommend this Bob Evans to anyone..you be better to go to Kally K's..
if you do try them go in wait for your food then pull everything out and verify there you gotten what you paid for, NO MISTAKES! its funny side note there is so many hands handling your order its no wonder..one thinks someone did this while the other has same mind set, no organization, or quality checking for accuracy? But they will state to your face oh yes we made sure its in there lol Yeah right...famous last words for sure!
In Closing....... DO YOU SEE ANY MANAGER'S RESPONSES..or ADDRESSING any of the concerns or compliments or Complaints? Hmmm it goes to show there is a severe disregard for Customer Service or Company Follow up! read more