In short this boat shop does business in a very un-ethical way…read more I took my boat to them with many concerns, Mainly the boat proposing and electrical. (Note they only take cash or check, and do not take credit cards because people challenge it, which makes sense because they tell you one price and charge you thousands more.) Dana the owner walked the boat with me, seemed very knowledgeable explaining the order of repair we needed to do. ( Mechanical, Electrical, structural, then cosmetic) my boat is an older bay liner (1988), all that made sense. He quoted me $1,500.00, to do a yearly maintenance and swap out the prop and change the hub to the new square style. He said he will be in touch to give me a quote to get the Mechanical and electrical dialed in and to see if it's even a project worth doing. I get a call on speaker phone with him and his son about a week later, about how the work is coming along and they have installed a new Binnacle, gages, done wiring, and was asking for me to come down to put a deposit. Being I was confused I told them I would be down the next day so they could walk me through what was going on. (I had not given permission to do any of this work they were talking about) I met with Andy the following day, where he walked me through all the work they had done. I asked him all this work was included in the $1500.00? Long story short, He apologized acknowledging he should have called and there was a miss communication, that the boat was mechanicalyy sound, and they believed that it was good to start all the work. He was about 80% threw all the work and assured me all the mechanical work and parts were good they were waiting on the prop, and they were going to finish going threw all the electrical and if there was any further problems he would call me if they needed to do more work. The estimated total was $4,200.00. He acknowledged that I was up set that they did $2,700.00 worth of work with OUT approval, and apologized multiple times. At this point I felt it was a sincere mistake, Andy said the boat would be ready for pick up the next Monday, and he would call if any thing changed. I show up to pick up the boat, going threw it with Dana and another tech, the boat still didn't have the new prop on it, on top of that it would die when the trim was actuated (they said the new Pinical was wired in wrong) and they would need to look at it. When I went in to pay the front desk didn't have the paper work, and said it would take some time to get the paper work together. I told them I couldn't wait / come back later. That I would have to pic up the next Monday. The front desk lady emailed me the final bill and it was now $5,400.00. I called her and asked her to speak with Dana and Andy to make sure there wasn't a mistake, she said she would and get back to me. (She never did) When I showed up on Monday to pick up the boat, work was completed new prop was installed and I will say the boat ran well. The bill was the same, so I asked Dana why it was $1,200.00 dollars more than a week ago, so we went through the bill. He pointed out that things were added like a key switch and blower motors and a host of other things that were not in the second estimate of cost, and stated they tried to get it close. I explained that's not close, and that I have been very nice and understanding, but I never approved this extra work, nor did I approve the first bout of extra work. That in fact I only approved the yearly maintenance and a new prop with the new style hub. It was my hope being a business owner he would do the right thing and at the very least honor the $4,200.00. estimate since I was for a second time not notified of additional work. He refused, explaining to me "this is how its done" that additional things pop up when fixing older boats that need a lot of work, "its takes too long to call for every thing". I may be wrong, but in 18 years as an automotive mechanic, Ive never done work that wasn't approved. In my personal opinion if work is done that wasn't approved, or worked outside of the budget, the business is taking on the cost at that point. I want to be clear in this review, I am not up set with the work that was done, or the cost of the work that was done. I am up set that at no point was I called, at no point did I approve or say yes to any of the work done out side of the Maintenance, Prop and hub replacement. The sheer audacity to think it's ok, to perform over $4,000.00 worth of work with out asking, and expecting some one to be ok with it and pay that is ridiculous, and un-ethical. Beware that when you go there not only do you have to pay cash / check, you may get charged for work you never approved. It's a slimy way of doing business, I would recommend every one take their business elsewhere, to a shop that has some ethical business practice. I will be contacting the BBB, FTC, and the Arizona Attorney General reporting for unfair business practices and possible stolen

these guys are starting to feel like family. Dana and his whole crew are extremely professional,…read morerespectful, and will go out of their way to satisfy your boating needs! whether you're a DIY guy like me, or need a shop to tackle a project for you- you can always count on Bodnar to get it done right! couldn't thank Dana and his team enough. ps: I'll see ya'll later today when I come by for more stuff!

I was really impressed with the selection of the best and most popular boats here. Service staff…read morewas excellent answering all my questions. They also have a nice selection of boating accessories including fun boating clothes and shirts. Highly recommended for boaters.

Looking for great boat repair and service I hv to say these guys jumped on it and helped with my…read more2007 Malibu 23-foot Wakesetter LSV. Michael is the guy to talk with!!! He had the same boat as me and know what to do!! Help with pricing the job and make sure this was going to benefit for the me and what's need for the boat. If your looking for the best detail in town just ask for Justin! He made the boat look brand new again!! Justin walked me through what to do and was willing to help me keep this boat looking it's best Yr after year!!

Kenny went above and beyond for us, and we couldn't be more pleased! We brought our boat into…read moreGlendale Marine for a tune-up and a full check-over since we're new boat owners. Kenny was extremely responsive, prompt, and handled all our questions with professionalism and expertise. He made the whole process smooth and stress-free. He has absolutely earned my highest recommendation, and we'll definitely be returning customers for any future needs!

Had my lower unit checked and dismantle to tell me I needed a new housing unit and a new dog clutch…read morefor my 1999 Johnson 115. I paid $150. Have them look at it and tell me I needed a new gears for the lower unit. I brought it home and I put it back together and I fix something else on the boat for the throttle cable and it worked just fine. They were gonna charge me $2200 for parts and labor for a lower unit replacement gears

Great service and good communication. Very professional when working on my nautiqe boatread more

I had a great experience with the parts/service team at Action WaterSports. I live in California…read moreand it is extremely difficult to get my local boat dealers to help with practically anything. I was looking for a rudder for my wakeboarding boat and called 3 California dealers, each of which had some excuse not to help. So I called out of state to Action WaterSports and Christian in service was very pleasant and said he could help me. He called the manufacturer in California, ordered the rudder, got it delivered within 3 days and had it shipped to me within 2 days. Less than a 1 week turnaround. What was even more impressive was that Christian called me to update me on my order status 3 different times. In my 10 years of experience owning a boat, it is a rare thing to find anyone at a boat dealership, other than a salesman that is trying to close a deal, that will call you back, let alone follow through in a timely manner. Thank you to Christian and Action WaterSports for helping to get me back on the water so quickly!

Neil is great to work with!! This place has great Customer…read moreService and are easy to deal with. i bought a brand new boat and the first time we took it out the bunk came off the trailer. Friday evening after hours and Neil was a call away. he worked thru me storing the boat on the water overnight and had his service team all set up in the AM to repair it. Still have to take boat in for its first service, which Neil is taking care of due to this mishap. Good to know there are still good business's out there!!

I had the opportunity to purchase a 2020 Malibu from this dealership and every step was…read moreprofessional, courteous and informative. Since the purchase I have visited the store and every time the service and expertise is exceptional. These folks are top notch. Thank Ypu Boulder for setting the standard.

Had Swim Platforms make a platform for my 2004 22' Tahoe. The service and communication was…read moreawesome, they stayed in touch with my ETA, I had a couple of questions that I got answered right away. I had a company in Lake Havasu install the platform and they commented on how well the craftsmanship and construction was right on The fit is perfect and it has changed the use of my boat. I have recommended a few people already that are thinking of adding a platform to their boat and I would recommend them to anyone thinking about it. Bob

10 out of 5 stars with the platform craftsmanship and customer service. (Shame on formula for not…read moremaking it standard). It truly makes my Formula 280BR a completely different boat. I have had a couple very small things I needed addressed and fixed on my platform and the owner made sure it was fixed and sent out parts free of charge. Cant say enough about them.

Called and received a call back later in the day. Received a quote and Ray did a great job…read moreexplaining what the process was. I appreciated the quote and he kept me up to date on the timeline for his visit. We highly recommend Ray for RV services as we just purchased as 2026 Brinkley, that needed a vent hole put in! Excellent service and fair price!

I'd stay away from Primitive RV/Marine in 2023. here's my experience:…read more 14Feb requested an inspection quote for my 2017 MicroMinnie here on Yelp, declined the $499 plus $125 for 132-point inspection, Agreed to $350 for two hours of inspection notes from Ray. 07Mar appointment was at 10:00am, and when I arrived, the receptionist/desk guy did not know what type of RV I had, or what my appointment was for. Resolved the issue talking to the actual technicians and got some good info. Left travel trailer there and was told by the end of the week (4 business days) I would get inspected and then get the results that following Monday. 11Mar nothing heard all week, so I messaged on Yelp asking for an update. Was told Monday I'd get a call with info. 14Mar messaged again saying I hadn't heard back Monday or Tuesday. Was told there was a delay for pricing some parts and many employees didn't come to work. Will get the inspection report ASAP. "this isn't our usual experience, apologies" 15Mar again was told I would get the info by the end of the day. 16Mar I messaged again, asking what was going on. Was told the next morning my RV would be the first priority. 17Mar got a voicemail about the results, and 11:35am got a DocuSign via email with a $3,500 Work Order request. I chose to pick-up Monday morning to get another quote from another technician, since my travel trailer is a 2017 and only has 8,000 miles, mostly stored in the shade by an older couple before i bought it. 18Mar I asked if 11am was less chaotic for pick-up on Monday, but I never got a text back. 20Mar asked Monday at 10:00am again if 11:00am would work. Picked-up trailer and after my credit card was charged, it was $364 instead of the agreed no-tax $350. it truly was the icing on the cake; getting charged a fee (credit card fee? not sure, since it was never brought-up, and i later saw it on the receipt). Ray/Timothy at the end of all of this did not even offer to help me exit the packed parking area, unsurprisingly. He just acted like this was how it was, industry-wide. Because of all the clusterf***, I asked for a discount on the bad experience, and Ray/Timothy said it wasn't possible and made many excuses. I mentioned that competitor Top Notch RV does a complimentary lube while the wheels/hubs are already off: "a pre trip inspection is $278. That's 2 hours for me to go over your entire electrical system, appliances, plumbing, perform a gas leak test, roof inspection and do a general once over of your entire trailer. If you would like your bearings re-packed and brakes cleaned and adjusted which I highly recommend being done every year especially if you're going on a big trip it's $350" Primitive could easily clean/pack the bearings and clean/adjust the brakes while the hubs are off during the inspection, but i'm not sure even the $500 "Full Inspection" includes this. Mostly, I feel taken advantage of because I was super lenient and accommodating, but basically I paid $364 for my camper to be gone for almost 2 weeks, and for the techs to tell me that the tires and brakes are totally bad and unsafe. I took the camper to my local tire shop (Ron's in Tempe AZ) and they had the bearings and brakes cleaned/adjusted/lubed within a day for $250 total, and said the date of the tires and brakes isn't the only metric for safety (my tires aren't dry-rotted at all, but Primitive wanted to charge me for 4 new tires and 4 new brake hubs with parts costs double of what their competitor Top Notch quoted me. Also of note, Primitive RV doesn't have any certified/master RVIA/etc. technicians. Ray/Timothy claimed this was because people who are certified inspectors can't do the actual repairs after an inspection. This seems strange, since all the other companies around Phoenix quoted me for both inspections and repairs. I think he was trying to use some word trickery about when using RV comprehensive insurance, but I wasn't using insurance. 2/5 stars, would not do business with them again. I'll be leaving this review on other sites as well, which I rarely do (want to prevent other people from getting poor customer service and wasted time). Super let-down. I blocked Ray/Timothy here on Yelp, but I'm sure he/Primitive will post the usual excuses below this when my review hits. My guess is there will be something about being "a little confused" about my bad review, since I declined the full inspection (this is irrelevant to my argument about customer service and fraudulent attempts to fleece me out of new brakes and tires for no reason). He'll probably claim the tires are from 2015 and the brakes are from 2016, which according to some publication are 'unsafe' (yet my local shop said there's no dry-rot and they are fine for another year with tons of tread/pads). I'm sure he'll claim they went "above and beyond" to make sure I got what I needed, and they gave me lots of good info (this is also irrelevant to my complaints of double-priced parts and 13 days).

Just installed my new rear Bimini extension top for my Axis boat! Super easy installation! Can't…read morewait to get out on the lake with this. Highly recommend if you're looking for a little extra shade on your boat :)

Jerry was fantastic to work with. He takes your call, calls you back, is honest and upfront with…read moreregards to timelines and does his best to over-deliver. He replaced a damaged tower (which was one of his original designs) and built / installed better than new, ensuring to upgrade pieces that have improved in functionality or design (footings, etc.) since the original install. Jerry also takes the time to fully explain everything he will do / did, the challenges that may come up, and simply makes you feel comfortable that the job will be done right. It certainly was in our case. Thank you Jerry!