Karen Hebert of BMW Silver Spring was awesome. Her customer service was exceptional as she helped us navigate the custom ordering process of my NEW BMW. She whole experience was easy - she made sure I was prepared for every step in the process. read more

Very pleased with the service I received in my car purchase. My salesman Ron Askew was very professional and made sure I got exactly what I wanted. read more

Sales here is awesome and probably should be its own separate review, service is not so bad but the reason this does not get 5 stars is price. Price should be broken out In two categories. Sales- they are hands down the best prices in the are but where they will try and up sell you is on add-ons which mean nothing but expensive service. Do not buy the add ons. How about service prices. A few prices are good but the worst is the brakes, tires, rotors or any wear and tear items. There prices are triple the average of the area and more than 10xs higher than the national average. Shop around the prices here and I promise you will find better service pricing in VA and MD. read more

Harold Shelby is at BMW of Silver Spring and when I buy my next BMW, it will be from Harold so if he goes to another BMW dealership I need to know. I purchased my new X5 from Harold and this was the car buying experience I wanted but didn't think was possible. Because of how personable, knowledgeable, and competent Harold is, I actually enjoyed buying my X5, got what I wanted, had fun and it wasn't stressful! Harold was available to answer all my questions through the process, and his follow up and follow through after the purchase has been excellent. Overall, Harold Shelby just made my purchase a very pleasant and professional experience. Thank you so much! read more

I had the best experience with Ron Askew at BMW Silver Spring! His professionalism was by far the best I have seen in a car dealership. I did not feel any pressure and he put me completely at ease. He assisted me from start to finish with the purchase of my vehicle. All my needs were met beyond my expectations. I highly recommend this dealership if you are in the market for for a BMW! read more

Avoid these people, they're lairs. I called in 4 days ago and got quoted by Miguel for a 24 m340i (original MSRP $68,570) $66,000 final sale price. I asked to send the details to give them the deposit and nothing was sent. I was emailed by their sales manager max about Miguels performance. Max called me and I told him about Miguel's poor communication, and the price he gave me. he said he'll look into it and get back to me. Max never got back to me. Today I call in and ask for a different sales consultant. I told him about my situation and what Miguel and Max have said and done. I also told the new sales consultant about the price Miguel quoted me, he said he'll call back and let me know. He calls back and said that they'll only discount the car of an MSRP of $69,870 $500. read more

Please note, this is a review of the service center and not the dealership! EDIT: As Ellen pointed out, I did receive a phone call from the director of service at BMW of Silver Spring. The fact that my coolant issue happened, still remains. But, at least I got an apology and a full explanation of what happened. Still leaving 4 stars since you're dealing with dealer prices. But if you've got warranty work to do or need an oil change, I'd return. :) ORIGINAL REVIEW: Honestly, only bring your car here if you need something done under warranty. Even then, the clueless "BMW Certified" technician's will probably mess your car up. Brought my BMW in for a replacement thermostat, everything was going okay until I went to pick my car up. I get in the car, and they hadn't filled it with coolant!!! (You bleed the coolant lines during a thermostat install.) Thankfully didn't drive off with it like that. Almost destroyed my car. Thanks BMW of Silver Spring! As bad as my experience was with BMW of Silver Spring, I still recommend them over BMW of Rockville. (They're crooks too!) read more

Suberp service. Ron Askew and Pedro Delgado made my purchase so easy. I really appreciate the service they provided.

I bought a certified preowned 2023 bmw x6 from here. I have already owned a bmw x6 since 2014, so I know it is a pain to get the run flat tires replaced. This new car was the anniversary model and it has large tires made by continental, and so I got the tire warranty as I drive in bmore city often and get nails in my tires. I inquired prior to buying the car about whether they kept these particular tires in stock at all times in the event the tire is low, and was assured that they do. Flash forward 1 month. I get a nail in my tire. I am a busy professional and they made me come four times to attempt to get this tire. They had no loaner. I drove around on a tire that could not keep air for almost two weeks. I voiced my concerns and that i wouldnt have bought the car if I had known this and they basically lied to me. Now, the issue is happening again. My tire has less than 20 psi overnight so I know it isnt just from cold weather. They refuse to order the new tires until they confirm the presence of a nail and that means at least two trips there on a low tire. They cannot offer a loaner for over 2 wks. If this is the way my life will be with this car it makes me want to sell it. They have not been helpful and basically straight up lied to me. read more

An exceptional car buying experience from beginning to end! BMW of Silver Spring is located in an auto park with several other competing dealerships. So, you have your pick of the litter when one deal is not to your satisfaction....you simply, can go to another dealer next door. I drove to this auto park, from DC, with the intentions of viewing and buying a car I had been eyeing at the Mercedes-Benz dealership located nearby. Needless to say, I left with a BMW! To qualify here, I knew nothing about BMW's and had no intentions of buying a BMW car. I have been a devoted Mercedes-Benz fanatic....since my very first car....actually my last 4 cars. Nevertheless, sorry I digress. After viewing the car at the Mercedes-Benz dealership and not deciding to purchase it, I stopped by BMW of Silver Spring to see a car on their lot that caught my attention as I passed by on my way back to DC. I figured, why not? Since I drove this far, I might as well. As I pulled into the dealership and walked through the door, I was promptly greeted by the receptionist and introduced to a Client Sales Advisor, named Desirea Jackson. Desirea was a delight to work with. From the beginning of meeting her, she was attentive and completely listened to my preferences (i.e. price #1, the conveniences I was looking for, and options) for a car. I also explained to her that I was only inquiring about the car on their lot and did not want to waste time on an exacerbated sales spiel. Not once did her eagerness or energy-level change from that moment and onward. This type of gesture says a lot about a person. And, I'm big on this type of customer service and respect as it can completely turn me away from making a deal with people that don't come across this genuine. Instead, she continued to treat me as any other priority customer that was actually making a purchase that late evening. Also, she was not overbearing or pushy...something I detest at a car dealerships. We sat down at her desk and she began to pull information on the car for me, the car fax, and gave me an introduction to the BMW line so that I could have a sense of how BMW cars may stack up to the Mercedes I was eyeing. I felt almost as if I was in a BMW 101 class! In a few short minutes, I learned more about BMWs and its various models than I ever would scouring the web in the same amount of time. She made me feel comfortable enough that I decided to test drive the car and she even presented me the opportunity to test drive several other cars as a comparison. While on the test drive, she continued to introduce options, conveniences, the technology and the performance on the car. I was really impressed by her overall presentation and her invested interest to know so many details about certain BMW cars inside and out. This type of display, certainly let me know as a customer....that she takes take pride in the product she was selling and not just solely focused on a sale. In conclusion, all went well. The car turned out to be all that I was looking for. We discussed the bottomline numbers and out the door price. I even asked for a day to think about the purchase....as I was having Mercedes-Benz separation issues...lol. Again, not once, was Desirea over-bearing, annoyed, pushy...or would blow my phone up at nauseam like other dealerships did during the process. Instead, she gave me the proper time, which turned into another day, to make my decision. She remained responsive and promptly available to answer any questions that I had during that time (via phone, text and email)...and believe me, there were plenty! When it came to making the actual purchase, she was commendable in all her efforts and BMW Silver Spring was very fair in accepting the offer and price I gave them....actually, more than one would think for the type of car I purchased. It was a very relaxed car buying experience and I did not feel like I was being taken for the typical car dealership "joy ride!" Her GM (Steve and Allen) were helpful in meeting my needs (well...more like demands...lol) and helping to complete the deal. I truly walked away from their establishment feeling like a valued customer. In all honesty, a BIG...Kudos!...to Desirea Jackson!! She made the entire car buying process very easy for me and talking/dealing with her was like talking to a friend. She helped me find exactly what I was looking for and even stayed late past closing time to make sure everything was done properly. The whole team was the 5 star professional experience you would expect. I highly recommend this dealership and if you are ever in need of a great sales contact to speak to while there....go see Desirea Jackson!....she's outstanding!! Signed, Newly "Bimmer" Fan! read more

See all

This is my second vehicle from Silver Spring BMW, I drive 40 minutes from Baltimore just to get service done and buy my cars there because of the customer service! From sales, to finance , to the service center .. you are treated with respect, are valued as a customer. I am so happy with my new x3. Desirea is fabulous and this is my second sake with her. Customer for life! read more

BMW of Silver Spring - My new X3 - Car Dealers Near Me - Silver Spring, Maryland

Thank you to the Mile One Auto Group family. We have been loyal Mile one customers for years. BMW silver spring delivered! It starts at the top and that's why you come here! General Manager Steve Gluck, Sales managers Joanna and mike helped coordinate a wonderful BMW Ultimate Driving experience. Lonnie allowed me to smile a lot during the delivery and did a fantastic job making me feel like family the day my car arrived. He verified all data, cleanliness of vehicle and presentation was that of a VIP. Anthony & Andrew in finance thank you for your advice and help. The enthusiast pro BMW shop is filled with everything a BMW auto enthusiast can imagine! I love my new M240! thank you to Mile one Auto Group family / BMW of Silver spring. read more

See all

I recently purchased a pre owned vehicle from BMW of Silver Spring and my experience was great! My sales representative was Ron Askew, and I found him to be very courteous, polite, a man of his word and very caring! In fact, everyone there was friendly and professional! I highly recommend this dealership and I would purchase from them again! Sharmaine Satisfied Customer read more

Harold Shelby is a rockstar! I had a a lot of email correspondence with him over email where we finalized the price of the car. He was very accommodating especially since I wanted every detail in writing. When I got to the dealership, he had my car up front and ready for a test drive as promised. The test drive experience was also a lot of fun - Harold had an excellent route picked out where I could really test my X7's incredible power. Harold and pretty much everybody I interacted with at the dealership were extremely professional and pleasant to work with. I am proud to say that I signed the paperwork then and there and drove home in my new car. Thank you for everything Harold!! read more

Typically me and my wife worked with BMW of Silver Spring to service our BMW. This weekend we decided to trade in our old BMW and purchase a new one for our everyday use. The process was easy and straight forward, Website was easy to explore and Ron Askew was friendly, responsive and pressure free to work with. Thank you. read more

This team at BMW of Silver Spring is AMAZING! After taking my beloved 5Series to a Popular Car Care Center (who shall remain nameless) for a $100.00 routine oil change, I THOUGHT I was in really good hands... until I went to get my car on the scheduled date and it was not ready. Not only was it not ready, it wasn't running either. The un-named center performed unrequested services on my vehicle (Electrical, Transmission, and other non-related systems) AND botched the requested services as well, resulting in the state of ill-repair and @ $11,000.00 worth of damages. After retrieving my vehicle by tow, BMW of Silver Spring quickly assessed the issues and repaired my vehicle 4 days ahead of schedule. EVERYONE there was extremely polite and professional. Honorable Mentions go out to "My BMW Team" Ms. Kimberly Drew (her first account) and wonderful Representative; Mr. "Teddy" Birbal (Parts and Services Superhero) and remarkable professional in any station of BMW; Mr. Ming "Make-it-Happen" Wang (Mechanical Juggernaut) with the perfect aptitude and personality; and Mr. Matt Dolesh, (General Manager Extraordinaire) Truly the glue that keeps it all together there. You guys are simply Amazing! Thank you BMW of Silver Spring. read more

Rachel Rhea ROCKS at BMW of Silver Spring! She is the BEST Service Adviser I have ever worked with at any BMW Dealership. Rockville BMW History: I used to take all my BMWs to Rockville BMW and recently was dealing with Ali (Service Adviser) and Scott C (Service Manager) at Rockville BMW. They were not good, did not appear knowledgeable about the Dinan/BMW Warranty process and would not even reply to emails. I got the impression they simply did not care. I have bought 5 BMWs from Rockville and will NEVER go back to Rockville BMW again for Sales or Service after yet another bad experience at the Rockville BMW Service Department. BMW of Silver Spring to the RESCUE!!!! Once things obviously were going to be a problem at Rockville BMW, I called BMW of Silver Spring where I had already been buying my parts as they have the best prices online at www.getbmwparts.com. Anyway, I was immediately put in touch with Rachael Rhea who is very knowledgeable about the Dinan/BMW Warranty process and seamlessly had my BMW M3 Sedan 2018 repaired in 2 days flat. They took my car in the next morning and it took 2 days to repair because it was a complex repair. The repair was done correctly the first time, with no hassle, no cost and no damage to the car. The car only has 18,000 miles on it, so this is the way it should have been handled by any BMW dealership. Thanks so much Rachel Rhea of BMW of Silver Spring and the rest of your Tech team for a job well done. You have definitely earned my loyalty for service and sales. Good bye Rockville BMW and good ridden. read more

I purchased a pre-owned BMW from BMW of Silver Spring in Jan, 2022. Even though I was out-of-state, the Sales Associate and Dealership made it very easy for me to purchase. They were responsive to all my questions and provided the information I needed to make the purchase. In addition, the Finance Mgr was able to get me a great loan from a reputable lender. I was looking for a specific model and features and there weren't too many local opportunities, which is why I expanded my search to the surrounding states. It was a good decision and I wouldn't hesitate to purchase from BMW of Silver Spring again. read more

Look for Miguel - you can't go wrong! He was straightforward and always responsive to our questions. Great customer service. Miguel helped us every step of the way. It's nice when you can find a salesperson you can trust. read more

My second car from BMW of Silver Spring! Karen was my salesperson and she was exceptional. She looked for a new vehicle for me for about 2 weeks. Just when I thought I was off her radar, I got a call with a vehicle that exceeded my expectations. I could not get to the dealership early in the day but Karen stayed late to ensure, my purchase and delivery was completed. Exceptional service to say the least. read more

The customer service at this dealership has declined over the last several years. I am speaking specifically about the service department (which is an oxymoron). I (was) a loyal customer over the past 10 years but this place has lost my business. The communication is abysmal. Loaners are rarely available. My car has 137,000 miles on it and I'm treated as a second class citizen because I am not a new car owner. Even though I bought this vehicle at this specific dealership. Service Managers will not return phone calls. The company does not stand by it's work. Needless to say I'm moving on. read more

I'm really sorry what I'm gonna say but you know what the server so this place a BMW Silver Spring is is the really bad I bring my car for alignment and I they they mess my car I have to take to Another location to fix Don't bring your car to this place for service read more

It was my first time purchasing at BMW Silver Spring and so happy that we made that decision! Everyone at the entire dealership was courteous and friendly! We have purchased our previous BMW's at other dealers and you cannot even compare the customer service, level of professionalism and genuinity of the team. We had an amazing experience at your dealership and felt so special and taken care of. I hope other BMW dealerships in the area get additional training in customer service and professionalism. I purchased from Ron - He was very easy and pleasant to work with and provided excellent customer service, and didn't make us feel like another transaction nor was he pushy. I'm sure other woman can relate that anytime a woman goes into a dealership most salesmen think we don't know anything and all the above. That was not the case with Ron, he is a true gentleman, very respectful and was in constant open communication with me until my car was ready! JC was great! Gen was also exceptional and made the financial process very transparent and smooth! Your service department is also my favorite in the area. Keep up the great work Delfin, Kerry , and Brand. Lastly, your whole team was great to work with and that says a lot about management! I will be back and refer anyone I know who wants a BMW. Keep up the great work! read more

They did alignment for my car. But i found the technician did not put steel in level. However They did not admit it is their problems and charge again. Just 1 trip and 1000miles. I found this issue when.i drive but i can not stop my trip. I called them for service immediately when i found the issue. After second alignment. I asked for.report and showed the report to other dealer alignment technicians. All three technicians agree it is their technical issue. They did bad job. Suggest you to test drive and check steel if it is in.centro.and.in level immediately after alignment did in their service. Otherwise they will not admit it is their problem. So.bad read more

5/23/22 If you are there for service, avoid like the plague. They are going through a multi year renovation apparently and their service department is a dumpster fire. 2 people to check people in, 3 bays for cars, check in in a tent. It took me 25 minutes (I had an appointment mind you at 8AM) for them to even check me in. Then they told me that my standard oil change was going to take a day and a half and they didn't have any loaners. Hard pass, I will go to the Rockville location. read more

Great customer service. Ron Askew is the best! Really loved our experience and how Ron helped us with our purchase. Buying a car is an exhausting process but he really made the process smooth and fast. Thank you Ron. read more

Karen Herbert is amazing to work with. She is extremely knowledgeable about the cars and makes the whole experience easy, fun and celebratory. I would recommend everyone interested in a BMW - go to BMW of Silver Spring and request Karen. read more

These guys here take care of you. They are friendly and very reliable. Timely responses and even better service. BMW Rockville used to be my go to but these guys won me over with their integrity. GO SEE MR. GERMAN!!! read more

I had the pleasure of working with Ron Askew and Pedro Delgado to find and secure my 2021 bmw 3 series. The process was easy and pain free. Ron was easy going and very knowledgeable. He explained the specs of the car and answered any other questions I might've had. When I decided to follow through with the process, he explained the next steps simply- no hassling or handwringing. I was in a little bit of a rush and these guys got me in and out in no time. Pedro, the finance guy, was friendly and got me through the financing quickly while still explaining everything I was signing and paying for. I'm planning on keeping this car for a while, but I decide to change, I'd go back to Ron 10 times out of 10. I should add that during these covid times, car buying is different. Inventory is low. I walked into my appointment with Ron having already picked out a car and spoken to him on the phone about it, so there wasn't any selling or a ton of convincing to do on my part. read more

Ron has sold me my 3 BMW, I couldn't have a better salesman on my team!! I recently bought the New BMW i4 and waited 10 months for the car, Ron called me as soon as it came to the port, and as soon as it came to the dealership he took care of me and made the whole thing as quick and painless as possible. PLEASE if you come to BMW Sliver Spring ask for RON the best in the business!! read more

Car dealer experiences can be so varied. I think it's important to write a review here so that readers can get insights to as many difference experiences as possible. Note - this is for the SERVICE only. After an awful purchase experience at BMW Catonsville, I resolved to never return there again. My car needed service so I decided to come to this location. Every person here I encountered here was excellent and friendly. It is quite obvious by my interactions here that customer service is a high priority here. I have been here twice. Once for an engine service and another for tire repairs. Both times were seamless. They have convenient hours, which made it so easy to drop my car off here. They also let me chose the car I wanted (out of available loaner stock) for my loaner. I love being able to do this because it's nice to drive a different car every once in a while. Overall, I've had a great experience here. If I were to purchase another BMW, I would likely come here. P.S. I originally came here prior to purchasing my BMW and looked at cars. Ultimately, I did not purchase here since they did not have the vehicle I wanted in stock but my encounters with the sales people were excellent and they were not pushy. read more

Ron Askew is simply the best! He made the deal on my new BMW effortless on my part! Always looks out for his customers and put their best interest first! You will be extremely satisfied working with Ron! read more

I would like to personally thank Karen Herbert from BMW of Silver Spring for assisting me with my new lease purchase! She was patient, professional and keep me updated regarding my truck The day I came into the dealership, she spend time and assisted me with building my new x3 BMW. She answered all of my questions and provided me with feedback and ideas so that I could make the best decision! I appreciate her expertise and commitment to ensuring that I got the best new x3. Ms. Herbert did an outstanding job executing the sale from start to finish! She has excellent product knowledge and understands her customer needs! I look forward to working with Karen on future purchases!!! read more

BMW of Silver Spring - I love my new truck!!! - Car Dealers Near Me - Silver Spring, Maryland

I feel slightly embarrassed having to write this update, but here it goes. I had some life events occur within a short span of time, which found me needing a new vehicle. I ended up purchasing a BMW from Rockville BMW and decided to give Silver Spring BMW another chance. After contacting their GM and discussing my concerns, I agreed to meet with him and the service director in person. Understanding that my past experiences with this establishment were almost two years prior, I decided to begin my new relationship with their service department and maintain a fresh outlook on it. So far, after having completed one service it seems that things have changed (for the better!) Eric, my service advisor, is attentive to detail, good at communication, and punctual. The first service experience I had with them went off without a hitch and I'm glad to say that I can see myself going back to this dealer for subsequent services in the future. My review is a solid three stars, I'll post an update after my next experience as well. read more

Excellent dealer! Friendly, efficient, knowledgeable, female sales manager. Service is excellent. Picked us up at the airport. Chris, one of the "geniuses", even came to our home for a tutorial on our new car. He is very friendly, knowledgeable, and patient. Highly recommend this dealer. read more

I come to this location for my service appointments. I had my first-ever need for an emergency appointment, where my driver's side seatbelt buckle wasn't working. I called the location to ask to be seen, because what was an impossible fix for me would be a quicker fix for them. I was told that no one could see me until Monday (3 days from now). Part of the value of a BMW is the quality of service, and I am admittedly disappointed by this. They didn't provide any recommendations for alternatives. read more

Last year I purchased a X4 2015 at BMW of Silver Spring. I haven't had an opportunity to enjoy the car and to be proud of my investment. When I received the car it wasn't in sellable condition - let alone to be given to a buying customer. I was floored and offended by the service that I received well at BMW of Silver Spring. Well I was shopping at the BMW of Silver Spring associates were not only standoffish and rude, they were unprofessional by eating food while walking around the show room and in between offices (as I sat for 3 hours watching). This happened when I came in the second visit to finalize everything. Although my first first wasn't the greatest I really loved the car. Prior to coming in I was told it would only be less than 15 minute visit - I was there for over 3 hours! Missing a meeting for work due to the constant lack of communication/misleading communication of where we were in the finalization process. As a pregnant woman at that time not being able to leave the establishment to buy food or have water I was livid, yet managed my feelings to wrap up things up. However as I previously mentioned the car was not in sellable position and after waiting 3 hours and once I saw the condition/s and expressed how displeased how nobody thought to clean the car the day before or while I was waiting. Adding insult to injury to the situation when asked to wait longer to detail the car. As if it wasn't sitting out front during the entire visit (I assumed it was ready). There was no urgency to prepare selling vehicles it seemed or just me in particular. The car had stains with a peeling driver side seat, crumbs with water and coffee marks everywhere. In addition it wasn't even washed.I wrote a review and I spoke with the General Manager, Matthew, after he seen my review. This was a last resort of not being heard but let alone acknowledged of what was happening in real time to be remedied and turned around for good experience. When Matthew and I spoke he asked me to send him pictures of what I was describing. When Matthew received those images he was embarrassed and invited me back in to have a opportunity to turn around the experience by having them actually present the car in the correct manner. I agree to it at that I was pleased with the resolution outside of his extend an apology. Unfortunately throughout the time of owning this vehicle I've had ongoing issues such as the glove box falling apart the seat has been repaired two times and it's still an issue but most importantly the brakes. I expressed to both Miguel who sold me the car who has been showing a lot of empathy, yet Michael who recently resolved an issue showed no type of care - just a transactional conversation and interesting enough didn't recall our previous conversation. He showed that he didn't want to maintain a relationship with me. What Michael did Instead was tell me that he speaks to a lot of people every day and what is it that he can do for me in a very dismissal tone. I expressed to him that I have an issue with the brakes and explained the numerous incidents that have occurred with the breaks and that Miguel is aware and sent my care to service. I ask of Micheal to take care of me and help me with my car while it's at the dealership. Instead he adda insult to injury by offering me an extra $1,000 on my car instead of laying out my options and helping me get into a safe car. I feel uncomfortable that my brakes aren't working. I feel cheated that somehow my car depreciated $10,000. I feel ultimately taken advantage of. Truly all I wanted was to be heard and serviced properly. I left Audi to try BMW - biggest mistake. Micheal didn't even care of my concerns until I had to use this platform to voice my concerns. This car I purchased has been a headache more than a luxury. I regret leaving Audi. This is a car that they were willing to sell me the car at an unreasonable price and faulty breaks. If you're concerned about safety and good customer service - don't shop here. If you are a ethnic woman don't shop here. read more

Ron is an exceptional salesman! He is personable, has vast knowledge of the product itself, and always keeps his customer in the loop throughout the car buying experience. This was my second purchase from Ron, yet it won't be my last! read more

THANK YOU Karen! I have been going to BMW of Silver Spring for a few years to service my vehicle (purchased from out of state). Everyone has always been very pleasant and professional. I just switched my dealership as a result and purchased my new car from this location! KAREN HERBERT (Client Advisor) was so amazing!! She was patient with me throughout the process, personable, professional, VERY helpful, and Down to Earth! She answered my questions. I NEVER felt pressured. She made me feel comfortable and appreciated as a customer. THANK YOU to the entire TEAM! #lovemyredBMW read more

Just purchased my BMW 430i from Scott, who made experience very special. Iso, the finance guy, was also a pleasure to work with. I was the last sale of 2020. I will definitely be returning for my next BMW. I'm looking forward to establishing a relationship with their service department. read more