Great people and great service!! Have been coming here for over 25 years! Love them!

Everything was exceptional as expected...great loaner car!! Prepaid discounted oil changes make it a predictable experience...

Cole was very informative and helpful in getting my car back by midday. The tech review of the AC leak and video were also helpful in understanding what was wrong. I appreciate the kindness of everyone there including genius helper and the people who greet you when you arrive and leave. If you ever had car service at other dealerships you know this is top notch! read more

Cole provided exceptional service. Was very thorough and explained all my options. I was pressed for time and he made sure I was taken care of quickly. read more

I have been getting service from Cole at BMW Cleveland. previous of owning BMW, I just had neutral opinions of BMW. Frankly, I was more of an Amg fan than M. Cole and the BMW staffs completely changed my view. Getting services is significant part of owning a vehicle and because of Cole and their service, now I am completely in love of owning BMW. I often have numerous questions and concerns and Cole not only professionally handled them, but approached the concerns just as if it was his car. Every single time I visit BMW Cleveland and meeting Cole was a pleasant experience. read more

Outstanding service from beginning to end. The staff made adjustments and took care of both me and my daughter.

The absolute worst. The salesperson Josh was extremely rude, after no one in Service would pick up. Such a disappointing team, avoid if at all possible! read more

I am very pleased with the communication and service I received during this unexpected need. Ken and his crew were thorough in determining the root cause for the problem and kept me informed of their steps for resolution. My vehicle was well cared for! Thank you Ken & crew! read more

always an amazing experience at BMW Cleveland. shout out to Cole for providing the best service!

Great is service and the staff is always very friendly. They always answer all of my questions and I highly recommend talking to Cole!

Excellent service and sales teams! I am glad I had a chance to work with them. Will do it again in the future when my vehicle needs some service and tell family and friends. read more

Do not use their service department. Their manager is horrible, and they do not return phone calls. They broke a reflector on my car and then blame my car for being old. Owner does not return phone calls either. read more

Called and spoke to "Jeff" this evening. Wanted to purchase a vehicle x5 50e advertised online. After asking for details and requesting an out the door price, he called me back and said they "would jot sell to anyone in Montana because those vehicles have ended up on boats..." the explanation made no sense... once I cooled off I called them back and expressed, as a military officer I believed their discrimination was inappropriate and likely illegal. During that conversation which was about 4-5 min after the prior, he said, "it does not matter anyway, the car has been sold..." the likelihood of the car selling in that timeframe is low and the likelihood this was a simple pretext for discrimination is high. Buyer beware... relationships are built on trust and clearly this dealership cannot be trusted based on my experience read more

Ken and the entire service team worked efficiently and with kindness. I had a positive experience.

Great customer service. Kept apprised fefardung status of vehicle while waiting for vehicle. Went over what services were needed, pricing, and recommendation. read more

Ken was so helpful. He kept us aware of the timing of my car repair. He was very informative and courteous!

I would echo the positive reviews here. I live on the far east side and keep wanting to use classic because of proximity, but they always fall short (except for service) and BMW of Cleveland comes through when it comes to sales. A special thanks to Bryan Katic at Classic for his patience and thoughtful approach. read more

Just bought my M850i from this place, I had a great experience and the process went very smooth. Shoutout to Matt, I had been in contact with him prior to buying the vehicle and he kept me in loop with constant communication. He will treat you like you expect to be treated, absolutely satisfied with his customer service and hospitality. Since I was an out of state buyer they provided full tank of gas without asking. I would definitely checkout this place before buying car from another place. Cheers!!!! read more

I absolutely LOVE BMW Cleveland. This is our 2nd car we've gotten from them. The sales people are so responsive and helpful! Brian worked hard to get me the exact car I wanted. Their service department is unmatched! I highly recommend them to anyone looking for a BMW! read more

BEWARE OF THIS DEALERSHIP! This has been the worst experience of purchasing a car! l've had my car going on 4 month and still have not received a license plate. I've two 45 day temporary tags and it expired again. In between the 1st and 2nd temporary I had to rent a car for 9 days, as of this morning o had to rent another because I have no tag still. After I traded in my it to over 40 days for them to pay the loan off!! Saying that, I had to make another payment on a car didn't own anymore. They will not return my emails, calls and texts!! Monday I have to hire an attorney to deal with these people!! Don't let this happen to you! read more

Service department was great for two cars that I took there! Friendly and fast. Helpful staff. Check in and check out process was quick.

I have the greatest respect for my BMW and BMW of Cleveland's work. The savor of cheap price is gone with the untimely breakdown. I do get undone when all my little plastic parts are askew when I get back into my 540i read more

Hard to describe how truly horrible the service is here. I had an issue that they wouldn't fix without me getting the CEO group involved. My contact in that group told me they've never seen such lack of respect - not only for me but for her. When the CEO line says they're bad, they're bad. From intake to the service director (absolutely terrible), I'd rather walk than buy a car from them. Even the owner ignore me. Use Classic BMW. They restored my faith in the brand. God, Solon BMW is so, so bad. read more

I have been working 3 months to try and get the money the dealership owes me, a license plate, and signed copies of documents. The management (Marty Sharp, Tom Hawkins, Josh Deluco) at this dealership leaves a lot to be desired in terms of customer service when things go off track. Please own your issues and provide real resolutions and realistic timeframes to your customers. I would not recommend this dealership and would highly suggest you avoid it at all costs. read more

I can't pos a no star review, by default they get 1 star. I can't say anything good about my experience with this bmw dealership. I had repairs done to my 2001 bmw z3 about 1 month ago, they lost or broke a plastic door panel piece. I was charged $800 for work not performed, I was told my service coordinator who knew the the agreement for work to be performed is no longer available. I was charged again to diagnose the problem that we were waiting for a part. Then the charged me another 241+ to do??? So far I've spent $1100 for a sensor that may not have been faulty. Now I discover that the seat belt holder on the passenger side is missing They break things and don't own up to their mistakes Run from this dealership, I've had good experience at other bmw dealership over the past 20 yrs read more

Crappy service. No one should come here at all. Shut the service department down!!! Had the X3 in for an oil change and new windshield wipers. Two hour waiting period and they don't let you see what they are doing to your car. On the drive home from the Solon BMW service department, the check engine/service engine soon light came on. This light has never been on in my car until it was serviced for an oil change here. Why does an oil change take 2 hours anyways? They were probably messing or breaking things in my car engine just so I take it back to be fixed by them. We called and told the service department the check engine light magically came on for the first time after this oil change with them and they said to take the car in the next morning so they can scan the OBD codes. We did this and then they said they can not scan the OBD codes without admitting the vehicle to service first. I would not allow this to happen since that means they take your car back where you can't see what they are doing and I do not trust them now. They lied and said they don't have a mobile OBD scanner to scan it in front of us. Well news flash world: ALL OBD SCANNERS ARE MOBILE AND BATTERY OPERATED. Also there's a nifty thing that's been invented called an extension cord. Thanks for the worst experience at a BMW dealership ever. Will never go back here. I rather be stung by a bee anywhere from two to four times than endure this unethical and dishonest dealership. read more

Right now they're doing major work and seriously upgrading their facility. I have no doubt it's going to look great after they're finished. I can't say enough good things about the place. The people are great and I got a fair deal. read more

Disappointing experience with BMW Cleveland regarding an internet sale. While the sales associate was initially on point with communication and follow up, he dropped the ball a'la Baker Mayfield. After agreeing upon price ( received it in writing ) and submitting my financing application, he let the vehicle get away as he was busy with another client and never processed my application or alerted colleagues he was working with a buyer. I have no issues with someone handling multiple customers, but if thats the case, hand me off to an associate so my deal can get done. While BMW is certainly the ultimate driving machine, BMW Cleveland is not the ultimate buying experience. read more

Dealership made a deal on a car in writing and I went through financing credit application which hit my credit rating and days later I was told they couldn't make the deal because they "fat fingered" the numbers. We went back and forth confirming numbers so I am not sure how this happened. They also have a down payment that I have been trying to recover for weeks with no resolve. Be very cautious here. read more

The service Ted provided was top notch; my husband and I was very pleased with BMW as always. Service was impeccable from the front desk representative to the advisor. They took great care of our 750 classic. Thank you for getting us back on the road. read more

Customer service is terrible. I only come here because it is closest to my job. If you do not look like you belong in a BMW dealership they will give you the worse service. Save your self the stress and go to a different BMW location for service and purchases. Brought my car in because of my rotors were making a grinding sound and was told it was due to "environmental" factors. Fast forward one month later they tell me I need to change my rotoRs and brakes (has my brakes done a month prior at this location) they completely ignored the fact that I brought up their mistake. This place is terrrible. read more

I'm not shopping for a BMW. I visited with a friend who was curious. This was a very high end dealership with some very nice automobiles. The facility was very open and well lit. The staff was very attentive and answered all of our questions, even though they knew we weren't buying a car. They offered us water, test drives, vehicle material, you name It. I suppose if you are really in the market for a luxury vehicle, they will roll out the red carpet for you. If I could afford one, I'm sure the experience would be a good one. This dealership is connected to another high end car dealership next door. I guess this is one stop shopping for luxury cars. Overall, I would recommend a visit to this dealership if you are in the market for a luxury car. read more

Dirty and unprofessional. They do not seem to value their work and could do better. I would rather have visited a different location than go here. read more

I moved here from NY and found this place. I had called them ahead of time, even before I moved here from NY because I had some issues with my car and the dealership I purchased my car from did not know much about BMWs. I got someone on the phone who helped set up an appointment and also answered my questions and checked vehicle history on their server. It was very helpful but when I arrived here, it was even better. I met with Don, who is a very good customer care representative. He has helped me every time I needed anything done for the car, even with short notice. Over all it has been a wonderful experience working with these people. read more

I purchased a 2008 LR3 from this dealership. Within the first few days, I noticed that the transmission would slip out of gear randomly while driving. A real safety issue. I called the dealership and valet service was immediately dispatched....they didn't have the final check from my finance company at this time. Issue resolved quickly. I then immediately noticed shifting issues. Noticeable constantly. I tried contacting via phone and email for weeks before I had to threaten them legally for avoiding me. They picked up the vehicle. The morning of pick-up was during the "polar vortex". Temperatures were in the negatives. The vehicle was a bear to start due to this cold weather...taking a couple turnovers and a lot of warming up before I was satisfied with how it was behaving and ok with the valet service getting into it without trouble. This situation, of course, trigger engine misfire codes along with other items. I made sure when the vehicle was received by LR Solon that they were aware that these codes they would see had nothing to do with the problem. Regardless, they diagnosed it all and suggested over $5000 in repairs that had nothing to do with the transmission or shifting...this included a new throttle body, injectors cleaned and a catalytic converter. They insisted that this was the problem and refused to look at the rest of the vehicle until these items were fixed. I authorized the repairs minus the converter and was, days later, told that this did not fix the issue. They assumed only the expense for the throttle body. They have since (3 weeks later having my car) said the transmission needs replaced! They have offered $1000 off the price of a $5500 transmission that hasn;t been right since the day of purchase. What is wrong with people?! read more

I took my car in that I bought from them to be serviced and got it back with more problems. I informed them of a néw noise that wasn't there before I left and they told me I had to make a new appointment. Their mechanics are terrible now I have to find someone else to fix what they broke. read more

BMW of Cleveland is an exceptional automotive dealership. I purchased a 2016 X1 and was treated like royalty through the entire process. Jim Laumer, our client advisor, was patient, friendly, and worked to get us the best deal possible. Managers Jeff and Pete treated me and my girlfriend like we were celebrities, making sure we were being helped, were well hydrated, and had no issues with our experience. I use to sell cars and I can tell you these guys do things the right way. Their honest business and great service does have its downsides - they have a lot of loyal customers and sell their good inventory quickly. If you're looking to buy a new car do not wait or second guess your decision! read more

BMW Cleveland - Car Dealers Near Me - Solon, Ohio

Boy this place has gone seriously downhill the past few years. Last time I took my car in for service (Apr-2017), I got it back and one thing was broken. And I was "missing" a personal item as well. Yes I try not to leave anything valuable in the car when I drop off for service. And this item wasn't valuable. But it was mine, and somehow grew legs and walked. Service people giving me the runaround since April about replacing the item that mysteriously broke. And for a ridiculously minor part no less. Wasted more of my time than it's worth and will fix it myself at this point. So it's So-long to Solon BMW for me. Too bad too, they used to be much better. read more

Worst service department ever. I brought in my 7 series for oil change and was later told the vehicle wouldn't be released to me unless I replaced all brake pads and rotors because "Safety". Naturally, I dispatched the service writer, walked back to the service bay and extracted the car myself. Paid for the oil service and left with receipt. I have never had to physically, manually re=possess my own property. The dealer seemed desperate to write revenue. My car was the only one in for service while I was there. Not good. read more

My wife Mary found a wonderful BMW 7-Series online at BMW Cleveland and I immediately called to make an appointment for the next afternoon. When we arrived at the dealership we were informed that the vehicle I had inquired about was already spoken for, but there were other options available to us, (of course with additional add-ons that we did not require.) I'm quite insulted by this blatant bait-and-switch tactic. While I can appreciate that the vehicle was already sold, it would have been quite easy to call and inform me prior to seeing us on the showroom floor and perhaps saved us the trip. read more