Picked some items then waited behind a couple at the counter to pay. They were selecting brake pads so it was taking a while. The nice person at the counter yelled back for help but no reply then after about ten minutes of waiting he said sorry for the wait. (I said no problem). I remained waiting then he left to go in the back with the other person. After another 10 minutes my wife saw a different person in the back and politely asked if we could check out. Instead of saying sorry I'm busy, be there in a minute, or other polite reply, he yelled "you can just wait in line like at every other place" I understand if he was having a bad day but after waiting for 20 minutes just to pay with only one other customer in the store and two people working the store it seemed like a reasonable request. We waited a while longer and when no one came out I put the items back and left. Will not be returning. read more

I am a handicap senior citizen. I was in dire need of two items from the store. On Thursday 06/26/26 I was parked at the front door of the store. I called the store and employe Amos Moore answered the phone. I informed Mr. Moore of the two items I was seeking. I also explained that I was handicap and parked at the front door of the store. Within minutes, he came out, assessed my needs by looking under the hood of my car and at my rear lights. He went back in the store, looked up the items came out with them and told me how much it would be. I gave him the cash and I was short $.11. I started to scrounge around in my console to look for the $.11. When I turned around, I was going to tell him I'll just give him an extra dollar, but he was not standing at my car door. He had gone to his car to retrieve the $.11. for me. Amos Moore went above and beyond the call of duty to assist me. He treated me like a friend or a family member and this means the world to me. He was professional, kind, and caring. Please know that he is a valuable employee and should be treated as such. I followed up with a call to district manager, Vanessa Mason. Ms. Mason took the time to hear about my experience at the Solon Store and expressed how happy she was to hear of the service that Mr. Moore provided. Vanessa Mason's expertise and knowledge as a district manager will ensure continued success to your corporation. I will inform all my friends and family members to drive past an Auto Zone store and find the nearest Advanced Auto Parts store because the service is outstanding. Please give recognition to both Amos Moore & Vanessa Mason. read more

Manager is great! Very well run store. They provided me with the parts I needed, and they appreciate your business

Justin was super-helpful and knowledgeable...great interaction and got just what I needed!

I'm not sure if it was just too early in the day for her but the woman that worked the front counter suuuuuuuuuuuuuuucked. She was rude and didn't want to let me finish a sentence to explain why I was in there in the first place. Which ended up wasting both of our time. read more

Fren and Jeff were amazing with replacing my battery. I told them I was going out of town for work and was concerned about my battery giving out and they took their time to ensure I had the correct size battery and replaced it quick! read more

My initial experience with getting my battery change wasn't bad. The associate who did the work was friendly and quick...however, she left her monitor in my car and a socket extender under my hood. This caused the battery to short and stranded my wife and caused her to waste half of her day remedying the situation. When telling them about the situation they pretty much said since the battery was still ok they didn't feel the need to compensate my wife for her troubles. My wife pushed and they finally said they would talk to "corporate"...after two weeks of follow up they gave us a $25 gift certificate and washed their hands of the situation. We honestly were not upset about the mistake , they happen, but the response to my wife getting stranded and wasting her time was less than great. Unfortunately we won't be returning to use the gift card. read more

Greeted me when I walked in. Helped me find the correct air filter. I had a gift card, and paid the balance. Looks like the store had any auto products one needs, and then some. read more

They always take great care of me and my family here. Really appreciate the quality customer service.

Wow what a good experience. Nick should be designated king of Advance Auto Parts. The only thing they could do better is come to my house and install the part. Had an issue with my battery. Wouldn't hold a charge. Yikes. Brought it in to this store and Nick jumped right in and ran a battery analysis. Yikes. He recommended leaving it overnight to charge. Yikes. Came back the next day and was told it failed the test. Yikes. Nick was able to help me and get it taken care of. Wow. Really nice guy and really nice experience. Quick, easy, and painless. Will definitely be my "go to" auto parts store. read more

Well there are some places in live where it pays to be a women. The auto parts store is one of them. I went in to this store to winterize my car. I picked up window washer fluid, New windshield wipers, and a snow brush. The staff was beyond helpful. I was waited on hand and foot. The staff picked up everything I needed, took it to the register for me, asked me if I needed anything else and big BONUS; they even installed my new windshield wipers for me. I know it's an auto parts store, but I felt like a princess. They were completely attentive to all me needs. I would definitely come back for all my automotive needs. read more

Very bad experience at this store on 11/30/19 with somebody whom I think may be the manager. I returned to the store after being given the wrong replacement battery for my wife's car. This is not an problem - it happens, and I said so. The staff member working there barked at me as soon as I walked in with the return battery: "that's not a receipt" (before I even had a chance to explain why I was there). We found the correct battery. I was then asked for additional money. I politely showed the gentleman my receipt which was for $174 and change, and since I was now returning the core battery for disposal ($22 back), I pointed out that the new battery plus tax means I am to get $2.14 back. I was a gentleman, and remained polite throughout what was a 30 minute episode of enduring patience where I was systematically accused of "purchasing the battery online which causes problems" (the younger man who sold me the battery pointed out I was there two hours earlier and bought in the store). After what was clearly an issue processing my return, I was then told "you have to come back and do this tomorrow". It was now 7 minutes after closing time. I then offered to just take the replacement batter and they can keep the $2.14 that I was owed. Here was the response: "that battery can't leave the store". This left my wife without a working car, and since her car has an automatic transmission, I had to reinstall the dying battery in it to at least get the car into neutral in order to push it to a safe location. I work with the general public and I have managed a store. I get it. Here are two easy solutions that this individual could have done, but was either too lazy to engage or didn't care enough to think of: 1 Ask for help. Advance Auto Parts is a big company and big companies generally care about their public image. Call up your colleague, friend, or supervisor, and ask them to walk you through how to process a return if it's not working. Because this is how you prevent customers from being stranded without their car. Your problem, you fix it. That's a reasonable suggestion. 2. Take the customer's details, release the battery so the customer is not stranded. Then on your time (not the customer's time), you process the receipt, and then settle the difference in the bill. Most people are decent and honest, and it's a battery... This is a reasonable compromise. I could have caused a scene but I didn't. I believe in treating everyone well. I immediately sensed that this transaction was going to be hostile and against resistance by the way I was treated as soon as I entered the store and before I opened my mouth. I can't be the only customer to have experienced this at the Solon location, and I won't be the last. I don't want anyone to lose their job, but I am entitled to an explanation and a sincere apology for the way I was treated. Here is what I did today: I drove to the Twinsburg shop which is 18 mile round trip and they processed the return and gave me the correct battery with the refund in under 4 minutes. It was that easy. BUT, it took three trips and I estimate an additional 2 hours of my time that I don't have much of and this should not have happened. I am interested to see if Advanced Auto cares enough to reach out to me. read more

The guys were great. They took the extra time to find the part I needed and the environment was inviting, they were joking around and having a good time. Very knowledgeable. read more