Finally, a Bluemercury location that makes the shopping experience pleasurable!  I can almost roll out of bed and be at the Greenwich Bluemercury location. Then there's Bluemercury in Darien, near other places we frequent, so that's an option. While a bit of a hike, we also have New Canaan. But no! None of these locations are worth a visit. I explain why below. Finally, I found a Bluemercury store to love! The Rye location is a bit of a trek and not an area I usually go to, although there are many cute shops. It's worth the drive. The Manager, Donna, knows what she's doing. The layout of the store looks like it was touched by the expert hands of a Feng Shui expert. The dream-team she assembled and/or manages strikes the perfect balance between assisting but leaving me alone to explore. Donna is delightful and super helpful. I think the Darien, Greenwich and New Canaan need Donna desperately. For now, I'll just drive to Rye. Greenwich is crowded, and since Tiana left years ago, it has never been the same. It's the usual, "let me know if you need any help." Then they hover over you as you walk around and try products on. Ugh! I prefer Sephora up the block where they leave you alone. Guess where I spend more money too? Greenwich Bluemercury carries a few brands that I love, but I'm in and out as fast as possible. Frankly, if not for a generous friend who gives me gift cards, I'd never bother to stop in. At least the new Manager is better than the former who was rude and snarky. Darien is a bit better, but not by much. There is a young guy who works there and is super sweet and helpful. You get more of that overcrowded set-up with workers who follow you around and repeatedly offer help. New Canaan is uppity and rude, with no reason to be. You get a literal stare down when you shop. I won't ever step foot in that store again. Is the UK main office aware of this? Is it the same poor experience in the UK? It's possible that people don't care so much about the things I think are important, like customer service. read more

Possibly the worst customer service I have ever experienced in my life. The sales people literally ran away from me and did not want to assist me. I was going to buy something but ran out to Benefit Cosmetics across the street! What a relief. Will never step foot in here again!! read more

Kim was so helpful and friendly! Showed me a great holiday gift set. Made my experience so positive and fun

I am not particularly a public poster especially if it's negative. I wandered in to look for a brow pencil. The first woman who was seated looking at her phone jumped up said nothing and continued to look down at her phone. The other three sales people were standing around the register talking and did not say anything to greet me or offer help. They all ignored me. Keep in mind there was no one in the store. I continued to walk around waiting for someone to say something so after several minutes I walked out. Never going back. Too much competition especially living here for past 25 years! I walked out in shock kind of bizarre. read more

I love Blue Mercury but this location was absolutely horrible. My husband and I walk in and the two staff members looked at us, ignored us, then went back to being on their phones. I know my husband and I don't look like people who shop in expensive high end stores frequently but a simple "hello" would've been suffice. So we continue shopping and I needed help but the two workers looked so into their phones I didn't want to bother them. It wasn't until two women (who look like they belong in that type of store) walked into the store and they finally put their phones down and attended to their every need. I felt that because we didn't look a certain way they thought they were too good for us. Although I loved Blue Mercury before this incident, I haven't been back due to the HORRIBLE service. read more

I found what I was looking for here, but the salespeople might want to cool it with the overly aggressive sales pitches for additional products and/or services. I was thinking they probably work on commission but I recall going to a different location where I was completely ignored, so who knows! read more