I HATE THIS PLACE SO MUCH....... Everything is so expensive and the employees are very…read moredisrespectful and look miserable and I feel treated horrible and I never coming back here again..... I order my make up everything on Amazon or get it at Walmart or Five & Below. Trust me don't ever come here and go to five & below and or Walmart they are way better this place... Happy holidays merry Christmas From lauren

I was actually really pleasantly surprised how nice all the associates were the last 2 times I was…read morein and how diverse their staff was. Many of them are in their twenties and some of them have just an ok knowledge of products, but everyone I interacted with was very nice. I bought a pretty expensive serum off of a recommendation and ended up having an allergic reaction (not her fault I have really picky skin) and everyone was very apologetic and the return was a breeze. I tracked down almost every associate in the store to see what they'd all recommend, and was pleasantly surprised at all of their knowledge and their willingness to help. I think they were definitely more willing to help people who seem like they will drop some $ here. Which, in all fairness, they are working a sales floor and this is their job. A good trick I've picked up is leading with "price doesn't matter" (even if it does lol) when asking for help, and seeing what they recommend off the bat. If it's out of my range, then I'll ask if they've found a drugstore dupe for the high end product then compare the two. In general, their selection of drugstore options is WAY more limited than ULTAs is. If you want good dupes and more to pick from I'd go to ULTA. Sephora does offer some high end brands and more expensive products in general, but it's a good place to find a nice addition to my normal product lineup. The bulk of my cosmetic shopping is at ULTA and I save Sephora for special splurgy items. I ended up grabbing a laneige moisturizer (I trust anything k beauty) and a inky list redness serum and both have worked beautifully for my skin. I'm looking forward to trying lady Gaga's foundation line. Thanks so much to the associates that helped out and they also give samples which was a nice perk! Looking forward to coming back sometime.

Associates always greet you at door + great customer service! What else can you ask for this day &…read moretime in retail!

Super friendly and helpful staff…read more They let my frenchie puppy shop with me (he is adorable) and happily answered all my questions and provided info and insight into the coupons and incoming scents and items. They had a nice selection and the store was very clean and well-kept. The manager on staff was so nice to us and we didn't realize until we left that we'd entered just before they closed and had shopped for like 20 minutes past!!!! We had no idea and they were so nice we'd have never guessed. The manager helped me pick a great small item for my free coupon item and pulled the scent from the back my mom wanted from the holiday scents. A great experience in this store with really welcoming staff. I'm from out of town and I've never had this where I'm from. Great job!

I've been a customer at Wild & Free for several years now, and recently I booked the Barewell…read moreritual facial (with a hand and arm massage add on) with Raven. This is probably the best and most relaxing facial I've had at this spa to date. Raven did a great job meeting my goals for hydration and relaxation, and honestly I'd book with her again! This experience was completely ruined when I went to check out and they declined my gift card. For Christmas my sister regifted me a $100+ gift card I purchased for her in March 2024 (It was a birthday present, and just due to various circumstance she was unable to use it). At checkout I was informed that the gift card was expired, but the spa owner was able to give me a "courtesy" discount for 20% off product in the store. Please note that as a longtime client of this spa I have NEVER seen or heard of any gift card expiry policy from Wild & Free and the gift card didn't have an expiration date on the card, on the receipt, and during purchase no one mentioned it. The spa owner claims "that has always been the policy" but it's listed obscurely in the "About" section on the website (not where customers could easily see it while purchasing a gift card) and it was not previously listed in the "Policy" section. Thankfully I was able to get a refund, but I will no longer be booking services with Wild & Free after this experience.

Stopped in for a massage with Catherine today. She's always so cheerful, takes time to ask you…read morequestions so she can ensure you get the right treatment, and of course super knowledgeable! She used hot stones which were fabulous! The environment was clean, smelled wonderful, and so relaxing. I'm pretty sure I woke myself up a few times from a slight snore because it was just that great! I left feeling so relaxed...so peaceful. I'm looking forward to my next session.

10/10 The customer service is TOP NOTCH and my order had…read morespeedy delivery. They sell quality products and they definitely earned a loyal customer.

Most legit and decent hair supply store for black ppl in a mostly white area. I think the other…read morereviews are out of date and not accurate

I popped in to get my eyebrows waxed, it was my first visit and Freda was very welcoming and…read morefriendly. It was very clean, tidy and calming. Freda was very gentle with the waxing, I had brief redness around my brows but it very quickly went down. id totally recommend Freda. thank you

Professional, courteous and friendly! Beautiful studio, clean and great music. This lady knows what…read moreshe's doing. I get Brazilian waxes from her never had them done before but for me it was completely painless. Thanks Freda!!

Lauren Hypes was great helping me find the perfect Jane Iredale Skinfrution liquid makeup ! She was…read morecomplimentary , positive, and exuded an amazing rapport immediately with me! Anna Betlej is my once a month go to Massage person! She can go deeper in her barefoot massage than anyone in my life! Skin Oasis rocks!

This was my first time coming here. I've been trying to find someone to do my brows in town and…read moreSkin Oasis popped up. Kara did a great job waxing my eyebrows! She's very attentive to detail and sweet. The chair I was laying on had a heated pad which was nice while I was getting my brows waxed. She uses a hard wax, which is supposed to not be as painful. It didn't bother me. The lady who checked me was also very kind, and offered me water when my service was finished. The waiting room is relaxing with a bunch of skin care options to purchase too. I highly recommend this place! They offer a bunch of other services such as facials, eyebrow/eyelash tinting or shading, etc.

This was one of the most frustrating customer service experiences I've ever had…read more Before going, I called the Pantops location directly to ask if I could bring my baby in a stroller for a spray tan. The employee I spoke with was kind and clearly told me it would not be a problem. Based on that, I drove over 30 minutes to the salon with my son. When I arrived, I set up my account, paid, and was ready to go back when the assistant manager, Sarah, came up and said my baby was not allowed in the back and I would have to leave and come back another time. When I explained that I had specifically called ahead to confirm this, she tried to tell me I must have called the corporate office--which was completely untrue. I repeated the exact number I called (the Pantops location), and instead of taking responsibility, she doubled down and refused to acknowledge the mistake. There was no apology, no attempt to fix the situation, and no effort to make it right--despite the fact that I had just driven over 30 minutes each way with a baby based on incorrect information from their staff. I also had to specifically ask for a refund; it was not offered upfront. Yes, I ultimately received my money back--but that does not excuse the wasted time, unnecessary trip, and dismissive attitude. The issue wasn't just the policy, it was the complete lack of accountability and basic customer service. If this is how new customers are treated, I would not recommend this location.

Always easy & so helpful! The beds are easy to view availability, they clean quick and help you…read morebut aren't pushy sales! Also keep you safe with recommendations

Beautiful nails for Christmas! Staff very kind and understanding, made sure we were happy,…read moredefinitely recommend!

They are great and very friendly recommend. They are very welcoming. Recommend to anyone that needs…read morea relaxing day