Bought a used snowboard there and found out that I could have bought it for $90 brand new but paid…read moredouble for it and bindings. If you're looking for snow gear get it online, you'll find better deals. But if you're looking to get a tune up on your board, they do a pretty good job but it seems like it's priced high... I suggest try shopping around first or doing some research before you invest money there. There's one employee that's extremely helpful.. but that's about it... the other guy that works there seems to be MIA when he's running the store.

Very good customer service and I dont like being hounded. I went to get a cheap bat for the batting…read morecage, they didnt really have much, however he worked with me on the price of a lower end new one. Cant complain and will be back.

It's in the details, or not. Need a six sigma training for these folks. Has the chance to be good…read morebut need modern-day process. I'm still waiting for a part they failed to return and won't replace or even return calls. Probly won't be back.

I am so appreciative to the Valley Cycle team. They have always been very responsive to my needs…read more I bought a UTV from them a year ago and we lost the key recently. I couldn't find any second key (I had not labeled it) and assumed we never got one. They came to my home, picked up the UTV and brought it back the same day with two new keys at a more than reasonable price (I don't live far from them). That evening I found the old spare key! Needless to say, I let them know and wanted to make good but they were so kind and I am so glad that they were there when we needed them and willing to bend over backwards for me, even when I was ultimately in wrong.

The staff were very helpful and we picked up some racing bibs for a race that weekend. The store…read moreisn't cramped and has a good selection of Nike, Brooks, etc. Max the cat was very friendly.

Had a great experience at Runner's Retreat today. Family run business. Knowledgeable, helpful,…read moreattentive to the different needs of myself, my husband, and our son (14). Definitely will be back.

Small but well stocked shop with competent, knowledgeable yet accommodating staff/owner.read more

Went to three different places before we walked into Knights Armor and i'm so happy we did. Paul…read moreand Mike were very welcoming and helpful. They answered all my questions and did not once push me to make a purchase. They were both extremely knowledgeable with their inventory and made my fiancé and I very comfortable when selecting our items. They have definitely gained a customer for life and I highly recommend their store.

They have great gear!! The staff is super friendly and helpful! There's usually a great selection…read moreto choose from, with the newest technical gear you need. Shoe selection is great

Why I shop online…read more I've used a wheelchair for over 40 years. I like shopping locally. I'm used to people talking down to me, treating me like a non-existent black hole. I'm used to people being mean, rude, and condescending. I get that. I live with that. Yesterday I went into the Mountain Trails store on the Loudoun Street Mall. I've shopped there many times before. The help has always been kind. I use a service dog. He's well trained. He's been in many local stores including the Mountain Trails store. Just this week I spent over $100 in the Mountain Store. Yesterday was one of the most embarrassing episodes of my life. As soon as we rolled through the door a demonic old man began screaming at my dog to get out of his store. "This is my store, and that dog needs to get out", he yelled over and over. He never spoke to me and never used a civil tongue. It was as though he was possessed, screaming, "This is my store, Get out of my store." He was a cretin-like creature spewing a litany of embarrassing, abusive, demeaning shouts that drew the attention of everyone in the Mountain Trails store. Now, he could have come to me expressing his concerns, but he was unable to look me in the eye and speak to me like I was a normal human being. He just kept screaming at my dog. I did what I always do in the face of ignorance, I ignored him, hoping he would just stop. I went to the counter and bought the one object I came for. I paid, and I left. I will never shop at the Mountain Trails again, and I encourage everyone with a disability of any kind to avoid shopping at Mountain Trails on the Loudon Street Mall. Save yourself the embarrassment of the screaming, humiliation, and sadness of this old man. The old man was unable to treat me like the good customer I was. I pity those, like this old man, who harbor, tolerate, and practice such discrimination against all who are different. It is his store as he made perfectly clear and I was unwelcomed. How unfortunate that such bigotry against all who are different gets celebrated. Amazon never sees my wheelchair, my dog, or my disability. And, that is why I will be shopping online. Oh, and it's cheaper, delivered the next day, in any size, color, make or model that my heart desires with a 5% discount every day.

If I could give less than a star I would. The customer service is very poor (Especially Hunter) and…read morethey charge an arm and a leg. I called three weeks ago to get a repair and service done. I was told that it would take about 2-3 weeks to get my lawnmower looked at for a quote. I was fine with this because I understand that this is peak season, so I waited patiently. I was explained the fees and such and expected around $300-400 for everything. Anyway, I waited the almost three weeks and called back to see the status on my quote. Hunter did not give me a definite answer immediately and said he would call me back. I waited three days with no response. (apparently someone typed the wrong phone number.) Somehow the repairs/service then went up to about $760 dollars for new blades, a spring service and a belt replacement. I respectively declined after speaking to a few people about my quote. My lawnmower brand new is around $1700. After declining, Hunter said he would call me back with another quote for the pick up fee and the diagnostic; which I am not sure why they need to call back for that. The diagnostic fee and the pick up for the lawnmower ended up being over 100 dollars, which I find ridiculous. (My father in law is picking up the lawnmower at the shop now, so they never had to even bring my mower back to me.) I doubt the diagnosis took the techs very long and this fee was never explained at the beginning. I asked Hunter if that fee was added after I decided not to do business with them and that is when Hunter began passive aggressively arguing with me. I tried cutting him off saying I was just voicing that I feel like their services are way too expensive and Hunter continued to argue with me. At one point, I had to tell Hunter that I found him very unprofessional that he was still arguing with me after I began giving him my credit card information. His response was "I would expect a comment like that from you". That is not how you treat customers period, even if the customer decided that they were too expensive. Most of my life I worked customer service and was a manager in the optical field for five years. When customers complained that my products were too expensive I just listened apologized and kept it moving; never would I of argued with them! That is a lesson Hunter needs to learn. I hope anyone who reads this finds a better lawnmower repair shop with better customer service, a faster turn around time for quotes, and one that has fairer repair/service rates!

If there was a rating less than 1 star I would give it to them. I brought my mower deck from my…read moreJohn Deere LA145 to have the fielder pulley replaced as the bearing had frozen on it. I told them what was wrong with it and they said fine. They tested the other pulleys and the spindles that the blesses are mounted on and said all should be replaced. I authorized the repairs and didn't hear back from them. 5 weeks later I called and they said they hadn't received the parts. I went onto Amazon and got the parts in less than 3 days delivered to my home at A cost of $175. They were going to charge me -almost 300 for the parts and another 400 plus to do the rebuild for a total of almost $800. So I called and said I'd be picking up the mower deck. I found it out back with a bunch of other parts. I rebuilt the mower deck in a little over an hour. Literally fewer than a dozen bolts. Then I receive a bill for $104 from them for their diagnosis- you know the one that I gave them in the first place. This place is terrible. Their customer service is poor. They are disorganized and can't keep track of anything. It's amazing they are in business at all. I will NEVER go there again. never.

If you need a phone case or some sort of souvenir this is definitely the place to go I wish they…read morehad longer hours though but the staff is very helpful

Just stopped in cause it shows up for motorcycle leather. Was pleasantly surprised by the…read moremotorcycle gear. I'm always looking for a place to do moto shopping or browsing. They had leather apparel, some leather storage, helmets, patches and stickers and different types of motorcycle decor like tin signs and stuff. Make it a ride destination was a cool little place.

So much more than a hardware store! We stopped in for some…read moresandpaper and house numbers and were surprised by the overall size and assortment of house ware, hardware and even hunting. Store was clean and well organized. Aisles were signed appropriately and the staff was very friendly and helpful.

My husband and I have been customers for years and have always found everything we needed, at fair…read moreprices and with excellent customer service. The staff is actually friendly and eager to help. This company has been a pillar of our community and their support of worthy causes is known to all. You will not regret giving them your business!