Great buying experience. I felt the price was right and the trade in offer was right. Parking lot easy to get in and out of. Plenty of parking. Clean building. Friendly associates. I've been back for warranty work and for them to install a few upgrades. Once again better than expect service. They are worth the extra miles to use. read more

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I have never in my entire life had a worse buying experience. From start to finish, it was incredibly confusing. If you ask any of their salesman what prices are, or about bikes, they have 0 idea what they're talking about. One even told me that the nitrogen reservoirs on the CVO were fuel injectors, lol. I was given a deal for a brand new bike with a 131 upgrade included all I had to do was pay for labor. I was told it was 25k plus the labor to install it which was a little over 2 grand. By the time I was in the finance office, the subtotal was 38k and nobody could competently explain where the additional 10k came from. (I did not purchase any extra warranties or parts) Absolutely do not go to Skyline Harley-Davidson. read more

Skyline Harley-Davidson - Their "4 block" - Motorcycle Dealers Near Me - Winchester, Virginia

Winter Storage is great. Took them almost 3 months for a rear tire and service. No update, I didn't hear anything from them , had to finally call. When I asked what took so long, they said it was a shipping thing. Which I do get, but keeping the customer updated should be a priority. Especially when it is sitting in winter storage. These things happen, but I'll take my bike elsewhere for any performance based upgrades read more

Skyline Harley-Davidson - My bike (picture was taken in San Diego) - Motorcycle Dealers Near Me - Winchester, Virginia

Business in transition! From "Grove-Winchester" to Skyline Harley Davidon as of March 2023. Deep discounts on old merch and shirts. Large selection of bikes but none of the staff seemed interested in speaking. Sad situation. Wish them the best of luck but ..... Hard to review a business in this predicament, so read more

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I visited Skyline Harley-Davidson recently with two goals: to pick up some oil for my bike, as I was running low, and to explore their used bike inventory to potentially upgrade. While the parts department was fine and I got the oil I needed, the sales experience was frustrating, off-putting, and honestly felt shady. As a motorcycle enthusiast who's been riding for years, I know what I'm looking for, and I expect a dealership to respect my process as a buyer. Unfortunately, Skyline's sales team seemed more interested in pushing their agenda than listening to my needs. From the moment I mentioned I was interested in used bikes, the salespeople were dismissive and clearly uninterested in showing me their pre-owned inventory. Instead, they immediately launched into a hard sell for new motorcycles, insisting that buying new was "a better deal" without even asking about my budget, preferences, or riding style. I get that new bikes are a higher-ticket item, but completely ignoring my request to see used bikes felt disrespectful and like they were trying to steer me into something more profitable for them. A good salesperson listens first, then tailors the conversation--here, it felt like I was being railroaded. What really rubbed me the wrong way was their approach to discussing financing before I'd even laid eyes on a bike I liked. One of the salespeople handed me a "four-square sheet" and started fishing for personal information, including my credit score, as if I was ready to commit to a purchase right then and there. This is completely backwards! As a buyer, I want to find a bike I'm excited about, test-ride it, and then discuss pricing and financing options. Trying to lock me into a deal structure before I'd even seen their inventory felt manipulative and like they were more interested in running numbers than helping me find the right motorcycle. It gave off serious used-car-lot vibes, which is not what I expect from a Harley-Davidson dealership. The lack of transparency about pricing was another issue. When I asked about ballpark figures for used bikes, the responses were vague, and they kept pivoting back to new models or trying to upsell accessories and warranties I hadn't asked about. It's frustrating when a dealership won't "square up" on price or provide straightforward answers--it makes you feel like they're hiding something or just trying to maximize profit at the expense of customer trust. The showroom itself was clean, and the selection of new bikes looked impressive, but without being shown the used inventory, I can't comment on that side of things. The parts counter was quick and professional, which is the only reason I'm giving two stars instead of one. But the sales experience left such a bad taste in my mouth that I walked out, put some oil in my bike, and left, I'm not sure I'll be back. For context, I've bought bikes from other dealerships in the past, and those experiences were night-and-day different. They took the time to understand what I wanted, showed me options that matched my needs, and didn't pressure me into financing discussions before I was ready. Skyline could learn a lot from that approach. Motorcycles are a passion purchase, and buyers deserve to feel excited and respected, not like they're being hustled. If you're looking for a no-pressure experience or want to explore used bikes, I'd recommend checking out other dealerships in the area or even private sellers. Skyline Harley-Davidson's sales tactics made me feel like a number, not a customer, and that's a shame for a brand with such a loyal following. I hope they take feedback like this seriously and rethink their approach to customer service read more

Recently went into Skyline Harley-Davidson just to see what was on the floor and examine the newest Harley Davidsons. I have owned six (6) Harleys and various other motor cycles over my 60+ years of riding. It was an extremely slow afternoon there when I arrived and I was immediately approached by a young salesman man who obviously wanted to cultivate a sale. That's cool, that's their job. When he approached and pleasantly asked what he could do for me, I told him I was just looking around to examine the inventory and really didn't need any assistance at the moment. At this juncture he informed me "DUE TO INSURANCE REGULATIONS", he was REQUIRED to escort me while looking at the motorcycles. Let me tell you, I have NEVER, in all my years of looking at, or purchasing a vehicle of any nature been so insulted as to have a salesperson force themselves on me in such a way. Believe me, I'll never go back into that dealership again even though they are by far the closest HD dealer to where I live. read more

I have purchased 2 bikes from this location. The first was when it was under the Groves ownership. Groves really did a great job with customer service and made the all around experience amazing. Under the ownership of skyline, there is a lot to be improved. They are not honest to their customers and it is not the best work environment for their employees. The turnover rate is insane. Rick is extremely unprofessional and disrespectful as I had a concern and he replied with "what you ain't gonna do". At that point he definitely found out that you don't threaten a combat veteran without getting your feelings hurt. I just traded my 22 Street Glide Special in on a 25 Road Glide last week from them and I honestly regret doing business with them. I have been working with Anthony (Ant Man) for several months and insisted that I only wanted to do the sale with him. That didn't happen because the sales manager (Rick) is dating one of the other salesman (Shianne) and gave her the sale because it would benefit them. While negotiating the deal, I wanted to keep a couple of parts from the Street Glide but was told by Rick that it wasn't allowed. A couple of days ago, I noticed that parts have been removed from the bike and replaced with incorrect parts. There was a custom heated Saddleman road sofa seat that was taken off and replaced with a 24'-25' stock seat which doesn't work because the newer seats are about 3-4" shorter than the previous models. They were planning on selling this seat under the table or one of the employees was gonna keep it. At this point they can do whatever they want as it is their bike. It was the principle of the matter that I wasn't allowed to keep any of my parts for the sole purpose of them profiting. Bottom line: If you want a great experience and a good deal, please go to any Harley Davidson dealership other than Skyline. read more

I was 400 miles from home on my new Tri Glide when the exhaust pipe broke off at the muffler. Went in to the service department and was told they could not do anything for me because they were booked for the week. Went around the corner to Chaos Fab Shop and they fixed the exhaust but I had to pay $300 for a repair that should have been warranty. Skyline Harley Davidson service department SUCKS read more

Don't try and sell your bike here. Quotes one price online, one price on the phone then when you show up, lowballs you by 4k. Not good business practice. read more

Amazing Service and sales team! Stayed late to make the deal happen didn't leave until I was happy Will and Lance (my sales guy) hands down the best to work with! This is my second time buying this year and I bought a new 25 RG this time and already had my 1k Service which Ty Knocked out the park! read more

I've owned a few Harleys over the years, but the Sportster S is on another level. The 121 hp Revolution Max engine has insane torque, and the throttle response is instant. It's lightweight, agile, and still has that iconic Harley attitude. Love the modern dash and ride modes it feels like a perfect mix of old school soul and new-school tech. Worth every penny! read more

This was my local dealership for 10 years. But after several bad experiences following the change of ownership in 2023, several of us long-term customers moved to other dealerships. Earlier this year I decided to stop in and see if things had improved. I met with Alex and Hunter in Service and after a long chat, felt very comfortable that Skyline had a strong focus on customer care and quality service. Not long after, I called to schedule a 5K service and got right in. Rich, a highly skilled technician, completed the work and provided a detailed briefing on what was done. Really good experience! A week later I was back after road debris destroyed my oil cooler. Rich & Alex immediately jumped on the job and soon I was briefed on the extent of damage and what was needed for the repair. I was completely confident that my bike was in the best place for the work that needed to be done. Rich & Alex both provided me with regular updates and when the bike was ready, I was given a very detailed explanation on all that had been completed. This was one of the best service experiences I have had in 35 years. I am a happy returning customer and highly recommend Skyline Harley Davidson for any service needs! read more

Skyline Harley-Davidson - 2023 FLHT-P at SkyLine HD - Motorcycle Dealers Near Me - Winchester, Virginia

Long time customer of Grove's, well before Skyline. Riding almost all my life and have owned my fair share of bikes. The service at Grove's was good. I was skeptical when Skyline took over. They went through a rough patch with the transition, but they really have things sorted out now. The service is top notch. Every employee I spoke too really seemed to care. I've been to a lot of dealerships, and I've never been to one where the general manager owner cares enough to have his desk on the showroom floor and you can just walk right up and talk. Ty the Master Tech is one of the most knowledgeable techs I've met. Worth checking out. read more

This place was good when it was Grove's, now that it is Skyline Harley-Davidson it has gone to . The GM and the owners are used car salesmen, they have no idea on what they are saying. They say that anything other than HD parts voids your warranty which is completely false. The sales people don't know the difference between a horn and an oil filter. The automatically install security dots without customers approval and charge $600.00 for it. The GM and social media manager obviously don't check the photos prior to posting on FACEBOOK as clearly shown by the drivers t-shirt. Man I can go on and on here about this, but hey they did everyone a sold In the HD community by purchasing this dealership. The amount of work that has been generated by the lack of knowledge in this place has almost paid my mortgage off. read more

Skyline Harley-Davidson - Check the t-shirt on the driver and that was posted on social media - Motorcycle Dealers Near Me - Winchester, Virginia

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One of the biggest HD stores we've been to. Extremely neat and well set up. We were greeted at the door by two employees. Have been to HD dealers across the country and this place ranks right at the top. This dealership is fabulous. Loved our visit! Definitely recommended. read more

Was traveling away from home and had a serious fuel pump issue. Pulled into Skyline HD only to have Service person tell me it would be 3 weeks before they could look at it. When I again told him I was on the road he looked at me and said I could leave it. I asked the service person where the next closest dealer was and he said he didn't know he'd only been there 3 weeks. I was able to get the attention of a mechanic, who confirmed it was a fuel pump and gave me the part numbers which I bought. I custumer took me aside told me of a local bike shop which installed the pump and had me on the road again in under an hour. Thanks for nothing Skyline read more

Quality, thorough service work. Mechanics have always done an excellent job with my 2009 Sportster and finished on time. If you're willing to pay dealer prices, this is the best Harley shop in the DC area! read more

Skyline Harley-Davidson - Motorcycle Dealers Near Me - Winchester, Virginia

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Parts department only hires retards. Done ordering and paying in advance just so that they can give me the wrong parts 3 times in a row.

I've been having work done on 2020 FLTK by the team at Groves for 3 years now .All I can say is they have exceeded my expectations every time. Pat and Zack are both stellar in my humble opinion. I will continue to you use them for all my service needs. T. R. read more

Nice looking dealership but no greetings as we walked around the store and no masks worn by most staff and customers. The have a sign at the entrance saying masks are required but don't enforce it and don't provide hand sanitizer. Decent selection of bikes but no Fat Bobs! :-( read more

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Grove's is the fourth Harley-Davidson dealership I've visited since deciding on buying a Harley. It's a very large, spacious dealership - with lots and lots of bikes to look at. And a large clothing and accessories section. I was looking for boots again. Trying to buy Harley-Davidson brand boots seems to be very difficult. None of them seem to carry much of a selection - and if you need a wide size? Forget about it - you are in the minority and will not find what you want. I've been looking for a month now for the Stealth boots in 11.5 wide - even though Harley-Davidson sells them (as per their web site) - so far none of the four dealerships carries them. Furthermore, H-D dealerships are willing to order this size for you - under the following conditions: you pre-pay for the boots. When they arrive they call you to come in to try them on. If they don't fit or you don't want them for any reason - they then charge you a restocking fee. Wow - what great customer service. NOT. Here's a revelation Harley-Davidson dealerships: simply add the boots to your stock - someone will buy them! The boot debacle seems to permeate every single H-D dealership I've visited. Other than that, the dealership is clean, well organized, has a lot of clothing, helmets, and other biker gear. I ended up buying a chain wallet and the lady who assisted me was very helpful. read more

Skyline Harley-Davidson - Motorcycle Dealers Near Me - Winchester, Virginia

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Horrible experience here. Not sure what happened with the new ownership group but seems that they have ran everyone off. Has a grimy used car dealership feel now and not many people really seem to know what's going on. Went to Patriot and got the exact same bike I was looking at for nearly $3800 less. read more

Customer/Buyer Beware! New management at Skyline has no problems ignoring the Magnuson Moss Warranty Act and also had no interest in honoring service work done under the Groves name. Won't do business here again. Our problem was a simple (non-warranty) issue of needing the spark plugs changed out. But they had zero interest at even taking the bike into the shop. We went to Williamsport HD and had the bike back and running like new within an hour of getting it there. Williamsport and Fredrick have my business now. read more

I almost gave a 4 star instead of 5 star for the issue with the Yelp check-in. Once I checked in with Yelp, I received an offer for a free coozie. The sales associate and even the owner weren't aware of the offer and stated they don't have anymore coozies. They did substitute a poker chip. It certainly won't keep my beer as cold, but it is a reminder of my visit to the dealership. The dealership was clean and there were many friendly associates. At the time my group arrived, there were some bands playing, BBQ cooking and bike demos going on. I also brought back a tee as a souvenir. read more

I bought a new Fatboy there back in 2012. I didn't have Yelp back then. But, here goes, if your thinking of buying a bike there or having service, don't!!!! Just don't! Ripoff financing, bad attitude parts and service. Williamsport (MD) is close enough to go to! Great dealership, pleasant parts and service, they go the extra mile! read more

Jack and Wes you two are untouchable! Jack was my service advisor. He took the time to ensure I got exactly what I wanted in my new apes and service. Wes was my mechanic and he also took the time to walk me through his service, explaining in detail exactly what was done. The 16 inch gangster Carlini's are better than I could have ever dreamed and these folks are why I keep coming back to Groves HD. I feel confident that the materials used in my service and that the skill put into my service were top notch. I feel safe and confident in the job done on my bike which I think to be the most important thing anyone could ask for when they take to the road. I will be back next service and when it's time for a new Fat Spoke 21 inch front wheel and white wall. Thanks again! read more

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Was looking at clothes and took a picture of a tag. I wanted to keep the item number for future reference so I could purchase later. After I took the photo I was questioned by an HD employee about the reason I took that picture. Who cares why I took that picture? It's not like hd discounts their prices or that is secret information. There were other people within earshot of me and I was pretty embarrassed. Way to go Winchester HD, you've driven me away! read more

Wonderful, friendly employees. I asked a couple of ladies who work there for help & each time they were very friendly & quick to help. Grove's Winchester Harley ship has a Great selection of T-shirts!! Too many to choose just one. read more

Had the bike that I was looking for held it for me with a deposit and took care of me quickly in less than an hour! Great and helpful staff

Not impressed, will not be returning. Not very helpful or attentive, walked around the show room for near 40 min with only one employee saying Hi. Service department had no interest in talking to me about my needs and options on my bike read more

Watch out, this place will put drag specialties on your bike and then say that it's just as good as the OEM parts, and refuse to change them out! read more

Excellent staff. Easy process. Their inventory is fantastic. Everyone in the dealership was extremely friendly and helpful. Do yourself a favor and call Rick at Groves before going to any other dealership. read more

My husband bought his Harley from Grove's (Ralph) in June 2012. It's a great shop for clothing and accessories as well and they host events throughout the year. They also have a little cafe style restaurant attached to the dealership that's nice to grab food or drink while you're out on your ride. The staff is friendly and it's a beautiful ride no matter where you're coming from! read more

I've never bought a bike here, but I've had service, bought parts, and apparel and every time the customer service is some of the best to be found at a Harley dealer. They truly do treat people good even if they are not in the market for a new bike unlike many places. If you stop in and walk around you will see for yourself. It's very late 90's feeling when Harley dealers were a destination and not like an auto dealer where you only go to buy one and you usually dread it. They have activities in the summer and food trucks and music. Thanks for being one of the last local owned non auto dealer Harley Davidson dealers read more

My wife and I ride out to there a couple of times a year. its a nice ride from Culpeper and the people are friendly. We do not get harassed by sales people, they ask if we need help and then leave us alone. They have a nice little cafe in the dealer and a place to just relax for a bit. I was looking for a 110 Anniversary Leather jacket as I just purchased my new 110 Anniversary Lo back in December (from a different dealer). They had a large and 2xx and I need a 1x. While I was on the phone, the clothing lady looked up all dealers in the area and found a 1x jacket at East Coat. She even gave me there number to call. Great service, wish they had my size to give them the business. I will be back. read more

The staff here is so friendly and attentive. It's the customer service that makes the difference for me.

Purchased my first Harley from Ralph this year. The sales department treated me very well. They were not pushy at all, and spent as much time as I needed with questions and answers. The apparel department is equally as friendly and accommodating. Parts and service I can say the same. Their service department it's either understaffed or they are just that busy, because there is a substantial wait time for service work. At least during the summer. However, they do get the job done right. It's a beautiful ride there, from any direction. read more

I have purchased several bikes from Chuck LLoyd at Winchester Harley Davidson over the past years. He always gives me top service treatment !The owner and the rest of the staff are super friendly as well ! The parts department seems to always have what I need . If you are looking for excellent service look no further ! read more

Enjoyed the overall experience after a rode stop with our vacation ride. What was awesome, was Kayla in apparel- I bought the wrong size shirt, had to mail it back for a return and she was soooo helpful. Easy Peasy. read more

I had a issue with my bike for months that I was struggling to get fixed so I brought it to Grove's. I was extremely happy with the quick service I got done on my bike. The price for the service was considerably less than what I thought I was gonna have to fork up. I will definitely be bringing my bike here in the future if needed. On a side note, I also purchased my bike at Grove's and had a very nice with that as well. read more