Awesome shop. Got my bike tuned and other stuff. They know there stuff and are 100% honest with…read moreno games Don't delay, go and check them out !

Had some motor upgrades done to my 2012 Street Glide. It was a stock 103, was running fine but most…read moreof my boys are riding newer larger displacement bikes. I was looking for more get up and go. Have been holding off on writing a review but now have 5k + miles on the build. This thing is strong, pulls hard through all the gears, has a wide power band and is still getting solid fuel economy. I've done multiple out of state runs with no problems. Jason runs a great shop and can build and tune like no bodies business. If your looking for a good shop check out 141, you won't be disappointed. I won't take my bike anywhere else.

I came for the Ducati puns, stayed for the awesome decor, left with a happy bike…read more I'm not only new to Ducati Winchester, and I'm not only new to Ducatis, I'm new to the entire world of motorcycles. But the one shop I kept hearing recommended over and over again is "the duc pond." As a fan of a well-placed pun myself, I had to check these guys out. They're absolutely not down the street from me, but what the hell did I buy the bike for anyways?! To ride it - so off I set for my 11AM appt (which had me waking up at the buttcrack of dawn... my bad, me) for Winchester. I'm greeted by a giant dog bellowing barks in exchange for head pats. Absolutely had to make that trade, and then the Ducati tech walks out and like a wizard, fixes everything on the bike, gives it a once over bill of health, makes recommendations, and teaches me a few things. It was wonderful. Was it cheap? No - but I'm a huge proponent of "you get what you pay for" and what I wanted was a Ducati technician and what I got was the confidence that my motorcycle had been taken care of. Will definitely be back!! I like these guys!

Winchester Ducati no longer sells or can perform warranty service on Ducati motorcycles since…read moreSeptember of 2020. I wish I would have been told this before the owner (Donnie) took my Ducati in for warranty service in October 2020 and let the bike sit for close to two months. I now have to take the bike to another Ducati dealer for the work W.D. could not perform. I won't even get into the horrible customer service when I originally dropped the bike off....

Highly recommended if you are looking for a bike. They are really helpful and transparent on…read morepricing. Something came up and I wasn't able to purchase the bike I wanted. Go check them out if your are shopping. Very low stress and not like a Harley Davidson dealer. They have a good selection of used bikes as well

I am very appreciative that while on a long distance ride they were able to fit me in and take care…read moreof my bike last minute. What I had a problem with was the service manager shoving his political views down my f'ing throat. Nobody cares which President you think should die a horrible death and no one cares who you support. His behavior was rude and offensive. I'll ride 1000 miles out of my way the next time I need service just to avoid this dude.

It's in the details, or not. Need a six sigma training for these folks. Has the chance to be good…read morebut need modern-day process. I'm still waiting for a part they failed to return and won't replace or even return calls. Probly won't be back.

I am so appreciative to the Valley Cycle team. They have always been very responsive to my needs…read more I bought a UTV from them a year ago and we lost the key recently. I couldn't find any second key (I had not labeled it) and assumed we never got one. They came to my home, picked up the UTV and brought it back the same day with two new keys at a more than reasonable price (I don't live far from them). That evening I found the old spare key! Needless to say, I let them know and wanted to make good but they were so kind and I am so glad that they were there when we needed them and willing to bend over backwards for me, even when I was ultimately in wrong.

Great buying experience. I felt the price was right and the trade in offer was right. Parking lot…read moreeasy to get in and out of. Plenty of parking. Clean building. Friendly associates. I've been back for warranty work and for them to install a few upgrades. Once again better than expect service. They are worth the extra miles to use.

Winter Storage is great. Took them almost 3 months for a rear tire and service. No update, I…read moredidn't hear anything from them , had to finally call. When I asked what took so long, they said it was a shipping thing. Which I do get, but keeping the customer updated should be a priority. Especially when it is sitting in winter storage. These things happen, but I'll take my bike elsewhere for any performance based upgrades

The phone # does not work. The address is a business complex, with no front sign for this…read morebusiness. The home page is for Honda cars: stock & inventory, with no actual information. I got nothing from or for this business. Maybe they're so good they don't want to advertise.

I bought my first new motorcycle here last year, and it was a very positive experience for me…read more The saleman was very positive, helpful, respectful and responsive. He actually took me for a test drive around town before I made the final commit. This is unique to this powersports dealership, and I've never experienced this before. It made it much easier to say yes. I came here a year later for some suspension upgrades, because I felt that the shop is more experienced with the class of motorcycle I chose - and I wasn't wrong. They took good care of me. All of them are riders and they get it. Positive experiences and good vibes. Very satisfied! 5 stars all around for the salesforce, and the diligent and very competent mechanics.

Bought the same bike $1,900 cheaper in Berkeley Springs, WV and they actually waited on me unlike…read moreTimbrook. Like woman don't ride or purchase motorcycles. Never even attempt to deal with Timbrook again !