I came for the Ducati puns, stayed for the awesome decor, left with a happy bike…read more I'm not only new to Ducati Winchester, and I'm not only new to Ducatis, I'm new to the entire world of motorcycles. But the one shop I kept hearing recommended over and over again is "the duc pond." As a fan of a well-placed pun myself, I had to check these guys out. They're absolutely not down the street from me, but what the hell did I buy the bike for anyways?! To ride it - so off I set for my 11AM appt (which had me waking up at the buttcrack of dawn... my bad, me) for Winchester. I'm greeted by a giant dog bellowing barks in exchange for head pats. Absolutely had to make that trade, and then the Ducati tech walks out and like a wizard, fixes everything on the bike, gives it a once over bill of health, makes recommendations, and teaches me a few things. It was wonderful. Was it cheap? No - but I'm a huge proponent of "you get what you pay for" and what I wanted was a Ducati technician and what I got was the confidence that my motorcycle had been taken care of. Will definitely be back!! I like these guys!

Winchester Ducati no longer sells or can perform warranty service on Ducati motorcycles since…read moreSeptember of 2020. I wish I would have been told this before the owner (Donnie) took my Ducati in for warranty service in October 2020 and let the bike sit for close to two months. I now have to take the bike to another Ducati dealer for the work W.D. could not perform. I won't even get into the horrible customer service when I originally dropped the bike off....

Highly recommended if you are looking for a bike. They are really helpful and transparent on…read morepricing. Something came up and I wasn't able to purchase the bike I wanted. Go check them out if your are shopping. Very low stress and not like a Harley Davidson dealer. They have a good selection of used bikes as well

I am very appreciative that while on a long distance ride they were able to fit me in and take care…read moreof my bike last minute. What I had a problem with was the service manager shoving his political views down my f'ing throat. Nobody cares which President you think should die a horrible death and no one cares who you support. His behavior was rude and offensive. I'll ride 1000 miles out of my way the next time I need service just to avoid this dude.

It's in the details, or not. Need a six sigma training for these folks. Has the chance to be good…read morebut need modern-day process. I'm still waiting for a part they failed to return and won't replace or even return calls. Probly won't be back.

I am so appreciative to the Valley Cycle team. They have always been very responsive to my needs…read more I bought a UTV from them a year ago and we lost the key recently. I couldn't find any second key (I had not labeled it) and assumed we never got one. They came to my home, picked up the UTV and brought it back the same day with two new keys at a more than reasonable price (I don't live far from them). That evening I found the old spare key! Needless to say, I let them know and wanted to make good but they were so kind and I am so glad that they were there when we needed them and willing to bend over backwards for me, even when I was ultimately in wrong.

At Skyline Harley you should expect and experience. The salesmen just want a good conversation even…read moreif you do not purchase that day... They want to build a community of riders that will pop in just to say hi. As we ride, we always find our way back to Skyline. These people are fun, and eager to learn more about our lives as Harley lovers. I recommend looking in to stop in just to meet the staff.

I have never in my entire life had a worse buying experience. From start to finish, it was…read moreincredibly confusing. If you ask any of their salesman what prices are, or about bikes, they have 0 idea what they're talking about. One even told me that the nitrogen reservoirs on the CVO were fuel injectors, lol. I was given a deal for a brand new bike with a 131 upgrade included all I had to do was pay for labor. I was told it was 25k plus the labor to install it which was a little over 2 grand. By the time I was in the finance office, the subtotal was 38k and nobody could competently explain where the additional 10k came from. (I did not purchase any extra warranties or parts) Absolutely do not go to Skyline Harley-Davidson.

The phone # does not work. The address is a business complex, with no front sign for this…read morebusiness. The home page is for Honda cars: stock & inventory, with no actual information. I got nothing from or for this business. Maybe they're so good they don't want to advertise.