Excellent service, great people, really nice people with a super cute dog!!! Will definitely be…read moreback!

Been coming here for a number of years through 3 owners. Its been 5 weeks and I'm still waiting for…read moremy sunglasses after the order was messed up once. Doesn't appear anyone actually cares about the delay. Very very disappointing. Still waiting....

I casually just walk into the store and not really expecting much with an old pair of glasses slung…read morearound my neck after shopping around and exploring new frames. Zack offered to polish up my beat up frames for free!!! Even though I didn't end up buying anything, Zack was incredibly kind and generous with how he offered his time and effort and just general tension making me want to buy a pair in the future You guys are incredible for what you guys do

My friend and I went in with a frame that was wonky. I tried to replace the screw and could not…read moremake it work. THE KIND, wonderful Zach Booth took care of it right away with a smile!! So professional!...

Loved the shopping experience as they have a wonderful selection of frames. Very helpful staff…read more Where I was off put was the pick up experience. You have to have an appointment. Okay, no big deal and easy. Picked them up and asked to get them adjusted. That's when it went awry. I figured they'd be experienced and be able to adjust my glasses as I had to have an appointment for pick up. Nope. Save yourself the trouble and get them adjusted elsewhere. They gave it a very valiant effort but execution left a lot to be desired. They didn't break my new glasses but they were not balanced or straight after adjusting. Great taste in frames.

I've been with this business for years, contacts, annual exams, glasses. Not just me, my son as…read morewell. Also referred people to this business, until this year when they really surprised me with their insane lust for additional charges. They've been holding sample contacts hostage for weeks because I rescheduled an appointment. I can't come in and just collect my samples and get an updated prescription. I have to see the doctor, and then come back for another appointment, and if I dare to reschedule it - $50 charge. I had to call in every day to see whether they can squeeze me in, and when I cancelled an appointment because my dog is not feeling well, and the vet suggested to come in ASAP at the same time, of course my dog comes in first. They wanted to collect this $50, or they wouldn't give me an appointment. All I need is this damned prescription because I already paid $290 for an exam, but never again. So I paid $50, but... They lost my business. Update, after this review was posted, they called me to inform me that they will not be releasing my prescription, which I was waiting months for. Petty move but not surprising. I will get the refund for my exam and $50 fee though so I can start all over again elsewhere. What a joke, avoid them at all cost.

This is a great optometry practice. I don't have vision insurance. However, the appointment was…read morereasonably priced and the optometrist figured out that my tear ducts were clogged and suggested a warm compress to gently unclog them. The microwaveable compress was $25.00 and it worked. The practice carries fashionable frames that I haven't seen anywhere else and I got them for half off during a new year's sale. I wear progressives so the lenses weren't cheap. However, these were the first prescription glasses that I could use for reading. I don't need reading glasses. However, it came in very handy when I was driving and had to read the GPS map on my phone. Typically, I would have to remove them while navigating, which isn't especially safe.

I had my first visit with Dr. Janszyan a couple of weeks ago and I am so pleased with her beside…read moremanner, knowledge and care. She helped me narrow in on an issue with my eyes that I've dealt with for a few years now that no other doc even thought of. Her front desk team is also wonderful to work with -- very knowledgeable, gracious and helpful. I would definitely recommend Dr. Janszyan!

The time he spends with you is so great. He cares so much about getting g you the right set up. He…read morehas also helped both of my sons with glasses and they are so great.

Expensive Prescription Tom Ford glasses. Great eye doctor and the ladies out front have the best…read morecustomer service.

Did you ever get to the moment when you've had your eye exam and your looking for just the right…read moreframe but can't find it? Almost the right color, right shape / size, but not quite? You're about to give up and then you meet Raymond. Raymond would have loved to have sold me what he had on display (of course who wouldn't), but when I wasn't finding exactly what I was looking for he reached out to his SoCal Lindberg representative and found he had a frame sample of the right shape and size, and another frame of the right color. They also did the research to determine the color of one could be had on the shape of the other. The rep brought them up to Studio City from Beverly Hills so I could see them the very next day at VeyeP. It's really hard to find service like this these days. Thanks Raymond (and Lindberg).

My prescription sunglasses fit and look great! Thank you so much to Dr. Avedian. I've been going…read morefor the last 4 years and they've been nothing but helpful every time!

I've been coming here for 3 years now for Dr. Nguyen and the experience has always been great. He…read moreis kind and knowledgeable and cares for his patients. The tech (didn't get her name) was also very nice and friendly. I wanted to give a 5 star review to Jeanette who helped me pick out my new glasses this time! She is the best! From the moment I walked in to when I left she was amazing! Very informative and honest while being so cool and fun to talk to. She's patient and doesn't try to rush you just to make a sale which is refreshing and calming. I hope she's here every time I have to come back! :) thank you for making it a great experience!

Full disclose, this review is regarding my experience only ordering glasses, no optometrist visit…read more TLDR: I got what I needed, but will keep looking for a different place for my family's needs. My toddler daughter needed glasses and we already had a prescription from her pediatric Ophthalmologist. I was searching for a place closer to home that carried toddler frames, because the recommendations from her pediatric Ophthalmologist at the Dohney eye institute in Pasadena were all in SGV. I called New Vision specifically asking about frames for my 20-month old and after being satisfied with their answers, made an appointment. However, their selection was disappointing and they didn't have the strap-on toddler frames, as I was told on the phone. I went with the only viable option reluctantly because I wanted to get the glasses and didn't want to waste more time. I gave them the prescription (in paper form) and they had trouble with their scanner so told me they'd give it back to me when we picked up the glasses. I asked if my daughter needed to be present, and they said yes. When glasses were ready, they texted me at 3:48 Friday asking me to make an appointment, and said they were closing at 4:15 and reopened on Monday. Had I been notified even a couple hours earlier, I could have rearranged my schedule instead of waiting until Monday. So that was disappointing. Finally when picking them up, my daughter tried them on but they didn't really do anything else so not sure why my daughter needed to be present or why I needed to make an appointment. And they also didn't have the paper prescription that I had been promised. The person giving me the glasses made zero effort and just told me how easy it is to request it again from the ophthalmologist office. I obviously know this. This just underscored to me that things aren't communicated properly about patient requests.

Dr Gomes and his staff are amazing..!!! Especially Lucy has…read morebeen patient and amazing helping me with all the selection they have 10/10 TIL next year

The customer service was awful. One employee in particular--the slim Hispanic man with a goatee was…read moreespecially unprofessional and unhelpful. He was dismissive, unfriendly, and made what should have been a simple interaction frustrating. Take your business elsewhere.

I found this place through the VSP insurance website as I have insurance through my husband's work…read more I had zero expectations as it was my first time. It started off a little meh for me as there is only street parking and as I am disabled, the walk was a little hard for me. BUT the service totally made the walk worthwhile. I did pay extra for the eye X-ray thingie but that was so much better than getting my eyes dilated. I'm diabetic as well and I have to get my eyes checked yearly to ensure that my eyes are ok. This was a much easier exam than getting the dilation. Much easier and much safer for me. Then I got taken to the back and the optometrist was great as well. She recommended some things and talked with me about some other issues as well. She also told me that the pores on my eye lids were getting gunky and to start doing warm eye compresses at night and it has been helping. Then the nicest very helpful lady... I wished I had gotten her name... Helped me to find new glasses. She was so helpful in bringing glasses to me and looking up colors for me and just being overall extremely helpful. Normally I'm used to being told, go and look and see what glasses you like... Instead here, she assisted me with everything which was very much appreciated. Overall, the parking sucked but I guess that's LA.... Lol BUT the service was amazing and I think I might've finally found my permanent optometrist!!

Avoid this place if you can and go elsewhere. This is not your friendly neighorhood optometrist…read more I decided to give this place a second chance due to all of the 5 star reviews but I'm disappointed once again. My experience was similar as last time. They are not transparent with the fees they charge you until after you swipe your credit card. I booked an appointment over the phone and was told that my eye exam is $30 along with a $75 contacts fitting fee. My insurance covers my eye exam, so I should only be charged $75. This additional retinal exam was not clarified over the phone. If this were to be clear, then I would have opted out because I have no need for this. I was overcharged. I called AND texted to make things right and they come up with excuses that I signed a form that I never did sign and that they did call me. Transparency is this office's biggest weakness. As a patient here, you're simply a paying customer who's only valued for your business versus your overall wellbeing.

Found my fav pair of glasses at this store! They have a wide selection, great quality and stylish…read more Sebastian was very helpful and I will be back!

Great store. Always friendly and professional service. Best glasses. I am on my 3rd pair.read more