I casually just walk into the store and not really expecting much with an old pair of glasses slung…read morearound my neck after shopping around and exploring new frames. Zack offered to polish up my beat up frames for free!!! Even though I didn't end up buying anything, Zack was incredibly kind and generous with how he offered his time and effort and just general tension making me want to buy a pair in the future You guys are incredible for what you guys do

Took my glasses in for repair and the customer service was outstanding, he fixed my glasses and…read moredidn't even charge me or accept a tip. Smelled really nice in there as well. Would recommend going here if customer service is what you care about.

Great store. Always friendly and professional service. Best glasses. I am on my 3rd pair.read more

I've had such a great experience with SALT Optics. The quality of their frames is honestly…read moreunmatched.

Haig is the best in the business and the selection is amazing for frames. He helped me find a cool…read moreset of frames and put in the best lenses I've ever looked through. I went back for prescription sunglasses a week later. I could hang in there for hours looking at frames.

Amazing! This has been a constant shop my father has gone too and their work is unmatched!read more

Dan Deutsch Studio City has provided excellent service to our family time and again. My 11 year old…read moreson is very active, which unfortunately means his glasses need frequent repairs or replacement. Whenever that happens, this is the place we trust. Tammy is always extremely helpful when it comes to selecting the right glasses for him. She is knowledgeable and understands how to recommend frames that are practical for an active child. Most recently, my son's teacher noticed he was struggling to see the board in class. During his eye exam, we learned that his nearsightedness had worsened significantly. We asked whether it might be possible to replace his lenses quickly so he could return to school the next day able to see clearly. Although they had a number of customers ahead of us, Cesar and Tammy worked hard to accommodate us. Cesar, the the lens technician and an instrumental part of the team, was especially kind and reassuring throughout the process. He said he would make sure it was done, and he followed through. Because of his effort, my son was able to go back to school the next day and fully participate in his classes.

Tammy is phenomenal! Best service, best support! Best advice and experience! Thank you so…read moremuch!!!!!

The Warby Parker store in Studio City is the perfect sized store. It's clean and feels comfortable…read more There are plenty of paid metered street parking on Ventura Blvd. However, I just parked behind Starbucks where there were a couple spaces available. The customer service here is remarkable. The staff is all friendly and welcoming. I was greeted and asked if I needed assistance. I found what I wanted and was processed and the transaction was completed in a timely manner. I think regular eyeglasses with prescription is kind of a steal, but prescription sunglasses are kind of a scam, in my opinion. I bought with my heart and not my wallet this time. There was an irate w**te lady that complained and got the red carpet rolled out for her, which is so typical to cater to Karens. Nothing for a regular client or consumer, which is so sad. Let me stomp my feet, yell, and berate your staff and I'll get treated with extra grace and privilege. If you happen to be a Karen, Warby Parker welcomes you with open arms. LOL.

Very good prices for frames ranging from $95-$195…read more They were busy but provided great service once someone was available. Caleb was helpful, friendly, and informative. He wrote down the details of my quote. They can ship your order directly to you at no charge or to another Warby location. Good selection, but unfortunately not many frames I liked for my wide face and lower nose bridge. Still undecided about getting eyeglasses here but appreciate a good shopping experience.

Loved the shopping experience as they have a wonderful selection of frames. Very helpful staff…read more Where I was off put was the pick up experience. You have to have an appointment. Okay, no big deal and easy. Picked them up and asked to get them adjusted. That's when it went awry. I figured they'd be experienced and be able to adjust my glasses as I had to have an appointment for pick up. Nope. Save yourself the trouble and get them adjusted elsewhere. They gave it a very valiant effort but execution left a lot to be desired. They didn't break my new glasses but they were not balanced or straight after adjusting. Great taste in frames.

I've been with this business for years, contacts, annual exams, glasses. Not just me, my son as…read morewell. Also referred people to this business, until this year when they really surprised me with their insane lust for additional charges. They've been holding sample contacts hostage for weeks because I rescheduled an appointment. I can't come in and just collect my samples and get an updated prescription. I have to see the doctor, and then come back for another appointment, and if I dare to reschedule it - $50 charge. I had to call in every day to see whether they can squeeze me in, and when I cancelled an appointment because my dog is not feeling well, and the vet suggested to come in ASAP at the same time, of course my dog comes in first. They wanted to collect this $50, or they wouldn't give me an appointment. All I need is this damned prescription because I already paid $290 for an exam, but never again. So I paid $50, but... They lost my business. Update, after this review was posted, they called me to inform me that they will not be releasing my prescription, which I was waiting months for. Petty move but not surprising. I will get the refund for my exam and $50 fee though so I can start all over again elsewhere. What a joke, avoid them at all cost.

Very helpful and knowledgeable staff. They do a thorough job without upselling everything.read more

Looks like Dr Taranto is not there anymore. The new doctor seems fine. However, even without new…read moreglasses, I only replaced the lenses and it was quite expensive even with insurance.

The time he spends with you is so great. He cares so much about getting g you the right set up. He…read morehas also helped both of my sons with glasses and they are so great.

Expensive Prescription Tom Ford glasses. Great eye doctor and the ladies out front have the best…read morecustomer service.

My prescription sunglasses fit and look great! Thank you so much to Dr. Avedian. I've been going…read morefor the last 4 years and they've been nothing but helpful every time!

No receipt, Initially a register receipt upon purchase 1250) was given but no formal receipt as in…read morewhat was purchased, details of premium lenses - Trivex", and the coatings, tint- frame maker, warrantee info etc. And they were Kind of evasive about that, "Its kept in our files" was the reply, I asked 2 wice and finally got "we can email it" Never happened, Never Again V Eye P -** Up Date After a 3rd call I got the receipt

Too good to be true Can't believe price and service vs…read morechains or boutiques Sure one if the best of, anything in LA

Been coming here for almost 10 years and would never go anywhere else. Amazing serviceread more