I was driving yesterday on Lankershim blvd. and noticed this Eyelab and decided to drop in. Boy, am…read moreI happy to stop by this lovely place with great customer service. Walked in and was greeted by Uri. I think he is the owner of this place. It is a family owned business since 1994. They also fill in prescriptions. The reason for me being there was that I accidentally dropped my glasses and one of the lens came out, and one side of the frame broke. Uri, took a good look at it and said no worries, I will fix this right away and within like less than 15 minutes my lens were popped back in and the side of the frame that was broken was fixed. Even straighten my nose pads and cleaned both lenses. When I was there, there were only 3 other people looking at glasses. It's a standard size shop that sells various glasses by labels, designers, and generic type. They don't do no exams at this place, but do accept most vision insurances. Also, cash and credit cards are accepted. Uri, only charged me $20 dollars for both fixings including the nose pads. I took a good look at the store, and they had vast variety of glasses. Store was clean, with few parking spaces in the back, but I parked on the street. Thank you Uri, and Eyelab. Hopefully I will not drop my glasses any more. Accidents DO happen...

Service? When I called yesterday, emailed my prescription and told them what size frame I needed,…read moreher response was "come in, we have a large selection." I told her I was almost an hour away. Arrived today (35 minute drive), found parking on a side street in a not great neighborhood and went in. Person neglected to greet another customer and me when we walked in while she was finishing up with her Customer. Asked me to resend the prescription because she could not find it from yesterday. Showed me two crummy frames and said they don't have a large selection in that size "at this time." Why didn't they tell me that yesterday? Why didn't she offered to let me see a slightly different size? Meanwhile, probably the optometrist, possibly the owner, didn't bother to come out and see what the problem was at all. I left, intending to buy frames elsewhere and have them fill the prescription. Warby Parker was actually less expensive with excellent customer service so I do not need to return to this shop. Small businesses are hurting and should be able to compete with Customer Service. This one certainly does not.

I needed a pair of good reading glasses I found this place it was close to my work the gentleman…read morethere was very kind and professional he suggested several glasses for me and ended up with this pair been wearing the glasses for a little while and hasn't given me any headaches comparing to other reading glasses that I've gotten great price and great value

3rd or 4th I come here, I came from a family recommendation…read more Wife and I got our glasses here, they have great selection of glasses including the Metas. The customer services is top notch

Excellent service and care! I'm glad I found Lens Factory Optometry! The ladies are great and love…read morehow attentive and nice they are! The Dr is great and explains everything in detail!

Amazing and friendly service. I've been coming here for a few years now and every single visit was…read morea great experience. They have a good selection of frames, and they'll even use your old frames if you prefer. The staff were also friend and helpful. I also appreciate that they're upfront with the costs, whether it's no-show fees, retina screening, or prices of frames/glasses.

Great experience! I stopped in to have my sunglasses frames adjusted and the service was prompt,…read morepolite, and professional. They made the adjustments for me completely free of charge, which I really appreciated. It's refreshing to receive such helpful service...highly recommend!

Excellent service, great people, really nice people with a super cute dog!!! Will definitely be…read moreback!

I've never felt so at ease at the eye doctors!…read more My eyesight is pretty bad so I go at least every other year. Dr. Hyun made sure I was comfortable and was very knowledgeable, explaining each step for the smoothest visit. There's street meter parking and they validate across the street too! Would highly recommend this optometry!

Did you ever get to the moment when you've had your eye exam and your looking for just the right…read moreframe but can't find it? Almost the right color, right shape / size, but not quite? You're about to give up and then you meet Raymond. Raymond would have loved to have sold me what he had on display (of course who wouldn't), but when I wasn't finding exactly what I was looking for he reached out to his SoCal Lindberg representative and found he had a frame sample of the right shape and size, and another frame of the right color. They also did the research to determine the color of one could be had on the shape of the other. The rep brought them up to Studio City from Beverly Hills so I could see them the very next day at VeyeP. It's really hard to find service like this these days. Thanks Raymond (and Lindberg).

My prescription sunglasses fit and look great! Thank you so much to Dr. Avedian. I've been going…read morefor the last 4 years and they've been nothing but helpful every time!

I found this place through the VSP insurance website as I have insurance through my husband's work…read more I had zero expectations as it was my first time. It started off a little meh for me as there is only street parking and as I am disabled, the walk was a little hard for me. BUT the service totally made the walk worthwhile. I did pay extra for the eye X-ray thingie but that was so much better than getting my eyes dilated. I'm diabetic as well and I have to get my eyes checked yearly to ensure that my eyes are ok. This was a much easier exam than getting the dilation. Much easier and much safer for me. Then I got taken to the back and the optometrist was great as well. She recommended some things and talked with me about some other issues as well. She also told me that the pores on my eye lids were getting gunky and to start doing warm eye compresses at night and it has been helping. Then the nicest very helpful lady... I wished I had gotten her name... Helped me to find new glasses. She was so helpful in bringing glasses to me and looking up colors for me and just being overall extremely helpful. Normally I'm used to being told, go and look and see what glasses you like... Instead here, she assisted me with everything which was very much appreciated. Overall, the parking sucked but I guess that's LA.... Lol BUT the service was amazing and I think I might've finally found my permanent optometrist!!

Avoid this place if you can and go elsewhere. This is not your friendly neighorhood optometrist…read more I decided to give this place a second chance due to all of the 5 star reviews but I'm disappointed once again. My experience was similar as last time. They are not transparent with the fees they charge you until after you swipe your credit card. I booked an appointment over the phone and was told that my eye exam is $30 along with a $75 contacts fitting fee. My insurance covers my eye exam, so I should only be charged $75. This additional retinal exam was not clarified over the phone. If this were to be clear, then I would have opted out because I have no need for this. I was overcharged. I called AND texted to make things right and they come up with excuses that I signed a form that I never did sign and that they did call me. Transparency is this office's biggest weakness. As a patient here, you're simply a paying customer who's only valued for your business versus your overall wellbeing.

The space was clean and the staff was mostly friendly. At least up front. I am wary of pushy eye…read moredoctors who use high pressure sales tactics to "prescribe" expensive eye treatments and it's for this reason I'll never step foot in this business again. The minute I politely told them I just wanted to get my prescription, they stopped being extra friendly and pretty much threw the prescription at me and didn't even say you're welcome when I said thank you. If you know of an eye doctor who doesn't try to upsell you expensive eyelid lasers or amniotic sacs that are meant for burn victims, please message me. I'd love to find someone who is honest.

I can see!! This was my first visit here and I am impressed! Clean and bright, happy people work…read morehere! (and that means a lot to me!) It seems like they have a wonderful selection of glasses here. The main stand out is Dr. Ferrucci - she is so kind, great at her job, and genuinely seems like she loves giving people the best experience at Toluca Lake Optometric Center. I really enjoyed her energy and awesome attitude. I like the set up of this spot - even when it was a little crowded, it didn't seem overwhelming and small like my last go-to eye spot. The attiudes of the front desk receptionists are really caring and sweet too, which speaks volumes. They seem like they all enjoy working together which is cool energy to be around as well. They have state of the art machines to test your vision and make sure your eyes are in good health condition and when you're asked how you're doing - they seem to authentically care. The reason I am giving them 4 stars is because they don't answer the phone most of the time and they text you letting you know they will call you back and unfortunately they don't. I understand this is because they're busy but you are lead to believe that they will call you back. You will have to call a few times. The second reason I am giving them 4 stars instead of 5 is because I was quoted a different price for my contacts the first time vs the second time. Meaning at the store I was told it would be *this price* and then when I called to pay the next day, I was told it was *this price*. I was also told that shipping would be a less amount of time then quoted so it does seem like there's a messaging mis-alignment but that's okay- will improve over time. This is my choice for best optometric center in Los Angeles. :) So happy to have found this place!