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Blue Collar Mechanical

4.3 (6 reviews)
Open • Open 24 hours

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Kira S.

I previously recommended Blue Collar, we had good experiences when we had our AC serviced, gave a 5 star review & recommended them often. But after our most recent experience I can no longer recommend them. I will try my best to sum things up but this will be a long review. I now know way more about AC's than I ever thought I would. I emailed our issues, in even more detail and haven't received a response yet. The "he" I refer to is the owner of Blue Collar, who we delt with the whole time. Overall: lack of communication & constantly changing things without communicating the change/getting approval. We would come to an agreement then we would have to have another "meeting" because he decided to change things &/or didn't act on what was agreed upon yet & needed to go over additional options. In early Aug. we opted to replace our current unit with a like kind & went with his recommendation of an AC pro. Our current unit was a 3 ton, 2 stage Trane. He really hyped the AC pro and we trusted his professional opinion. We had functionality issues from day one and he came back several times to check things. At our meeting on Aug. 31st after performing 3 heat loads, we were on the cusp of needing a 4 ton or 5 ton but he recommended a 4 ton. We went over pricing and agreed to a 4 ton, 2 stage trane and we would owe an additional $2,374. He asked for another meeting which we had on Sept. 6th, he presented another brand option and went over more info with us. We were confused but left that meeting with the agreement that we were getting a 4 ton, 2 stage trane and owed $2,374. Trane was on back order so it would take some time, which we were ok with. Oct. No updates unless we checked in and on the 16th he said a 5 ton, 2 stage was about 4 or so weeks out. At this point we assumed he was covering the cost between the 4 ton, 2 stage to the 5 ton, 2 stage. Because we never discussed changing our order or oweing any additional funds other than $2,374. Nov. 15th, reached out for an update because we hadn't heard anything. He called with some nonsense that didn't apply to our situation and mentioned AC Pro again. We expressed our frustration and said we wanted what we already ordered, a trane unit. Nov. 16th, he said our order was ready and time to schedule. He said we needed to meet in person to go over the change order. He came over later that day and said we owed around $4,500 now because the 5 ton, 2 stage is more expensive. We asked about what we ordered/agreed to in Aug and Sept and he said it was impossible to get it. We were done and asked for a refund. There are issues with the refund now and we have to wait 2-3 weeks to get our money back. Workmanship issues: -Cut into the elbow & patched it, which not only compromises the whole integrity of the elbow but also the efficiency. -Electrical whip was reused instead of replacing it, even though the invoice said it was going to be replaced.

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Cool Zone Air Conditioning & Heating - Carrier Split system installation

Cool Zone Air Conditioning & Heating

(52 reviews)

I had an outstanding experience working with Cool Zone Air Conditioning & Heating. Dakota, Byron,…read moreand Tyler -- the incredible "three amigos" -- went above and beyond to help me during a very stressful situation. After a severe power surge at Desert Mountain, both of my Carrier heat pumps were completely blown out. With outside temperatures reaching 104 degrees, I was in a difficult position. The Cool Zone team immediately took action. Within just three days of ordering all necessary parts, they had everything installed and fully operational. Their work was nothing short of meticulous. Every part fit together perfectly, like a carefully assembled puzzle. Their professionalism, strong work ethic, and calm, organized approach turned a potentially terrible experience into a seamless, stress-free transition. I deeply admire and appreciate the service they provided. Thank you, Cool Zone Air -- well done to the entire team! David Smith

I am surprised at the amount of great reviews for this company. My experience was the complete…read moreopposite. I called Cool Zone because they were authorized to perform warranty repairs on my ac system. The tech found that the compressor had failed and needed to be replaced. He confirmed the unit was still under a parts warranty so my cost would be the labor and new freon that was recommended. He quoted $3,300 for 4 hours of labor! Then said if i purchased a maintenance plan that covered 2 visits for both of my units it would be cheaper at just under $3,100. What? That doesn't make sense. You Buy a service plan and pay less ?!! I expect that the "maintenance" is not intended to take care of the units but to give them 2 more opportunities to overcharge for additional services. I was told they would check availability of the compressor and his office would call me the next day. I was charged a $89 diagnostic fee. I told him his office told me the fee would be waived for repairs over $300. It was obvious to me that he had no intention of sharing this policy with me and said he would discount the repair bill after the work was done. I heard nothing more from them. It has been 2 days. After looking into his price I was told by 2 different companies that the quote was at the high end of the range for a unit that was NOT under warranty. I did not share this quote with either of these companies until after they priced the repair. Both told me the same thing and both quotes were competitive. A different factory authorized business is repairing the unit including line set cleaning and new refrigerant for $1,800. This is a predatory business overcharging people that are stuck in the AZ heat with a broken ac unit. They say a sucker is born every minute. Dont be a sucker! Stay away.

Blue Collar Mechanical - hvac - Updated October 2026

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