Agnes is a scholar and a lady. Knowledgeable, professional and efficient. Amazing serviceread more

Harvey and Lewis , are the consummate professionals. Not only have they been in the area for 60…read moreplus years , they have an amazing selection of frames and are truly customer focused . Highly recommend !!

A few days ago I was just minding my own business, when suddenly the lens of my glasses popped out…read moreof the frame. Of course the tiny screw was impossible to find. I drove to Primary Eye Care Center in Bloomfield because they are much closer then my usual optometrist's office. It was very busy when I arrived. I was okay with the wait because I had no appointment, nor had I ever been here before. I waited around an hour, when the very nice lady named Denise said she was ready for me. I handed her my lens and my frame, she took them to her station, in around five minutes the job was done. My glasses were also sparkling clean! Denise didn't charge me a penny for her work. Thank you so much Primary Eye Care Center and to Denise for repairing my glasses so quickly!

The staff were very friendly and considerate of my time. The Dr. D is very professional and…read moreexplains things at an understanding level. The optical shop tech was fantastic and helpful

In this day and time when businesses are robbing us blind, we seem to have no protection as in days…read moregone by. This business is one of those businesses you need to be protected from. I found the optometrist (a female), very through. Ordering glasses is what makes me angry. They charged me $300 for the cheapest pair of glasses ever made. They were bifocal, plus they charged me an extra $20, that I had to pay myself. I don't care for the glasses but what could I do but order a pair online that I could afford. I had to ask these people 4 times to send my prescription by email. They claimed the doctor had to look at it and sign it but I never got it. A couple of months later I tried again. Still they did not send. Called a few days later they sent prescription unsigned saying it was not valid. I'm sure they knew I wanted to order online so no PD number of course. By that time I was aggravated and threatened to let everyone know their practices in my review. They didn't care, they still did not correct this. I guess I WILL have to contact the BBB and a new optometrist.

My vision has been impaired for a little while now, and I knew that I couldn't continue to be in…read moredenial (I never wanted to wear glasses). My first ever eye exam was a breeze. I don't know what I was expecting, but every process was explained to me. Dr. Lertora was very friendly and thorough. Of course, I needed glasses. I chose from a variety of frames. It took about 2 weeks for them to arrive. I absolutely love them!!! Now I don't think wearing glasses is such a bad thing. Looking forward to collecting frames like I collect shoes.

Nice location and fairly good collection of frames but noting so unique. Their price is very…read moreunreasonable particularly lens replacements on an existing frame. You can get the same lens from other retailers (Walmart Optical store in my case) for one third of the price . This store has no competitive advantage in any area (service, collection, cost)

Extraordinary and knowledgeable service, good variety of frames. Easy access in West Hartfordread more

Excellent service. Individual service from astaff unlike anothr opthamologist in West Hartford…read morewhere you are treated with cattle. Unlike that place, opthamologist takes his time with you rather than rushing out to the next patient. Does not try to sell you hearing ads.

West End Eye Care is bar none the best eye practice in Connecticut. Dr. Lauren Colite and her team…read moreare beyond amazing. They took care of my eye care needs in a professional and efficient manner. I highly recommend them for all of your eye care needs whether it's glasses, contacts or a routine eye exam.

The service is horrible. The lenses were not ready until several days after being promised. When i…read morewas notified that they were finally ready i went to the store but it was closed during business hours. A note on the door said " be back in a moment". An hour later the store was still closed. When it finally opened the employee was very rude. Stay away!

LOVE THIS PLACE !!! Professional and very knowledgeable !…read moreSince I moved to Connecticut, this is my "go to place" for great service. Leanna and her staff are excellent. You will NOT be disappointed! Frances

Although I had not purchased before they very kindly adjusted my frames to prevent the pain I had…read morebeen suffering.

Windsor staple. Dr. Levasseur is personable and thorough. It's not a lenscrafters. No high…read morepressure sales pitch that push add on after add on.

Not good outcome in attempting to update prescription for contact lenses. Appears that they were…read morebilling insurance even for minimum service. Staff was friendly however

they cannot keep their employees in west hartford or in farmington. for a health care company they…read moreare extremely cruel when it comes to their employees becoming sick