We worked with Block Renovation for a full gut renovation of a full bathroom in Boston. We needed this done quickly (under 4 months design to completion) and due to busy schedules could not handhold contractors through the process. Block is definitely a premium service with a premium cost but they delivered on time, without hassle with a great product. The designer, Ryan and contractor, Mladen were really amazing and made the process painless. We are very happy with the outcome and if we were in a similar situation would definitely use them again. Some additional info, we have a 130 year old home with plenty of hidden fun behind the walls that needed remedying on top of the agreed upon work. The contractor and the team at Block updated the scope and the work was done with no problems. Overall, very happy with the work. read more

You could respond to my emails, my contractor bailed, left my house worse than when he started . It's now 9 months and it was supposed to be 8 weeks. You asked me to put together list of everything with pictures. I did and now crickets!! You responded prior to realizing the contractor was not coming back or giving you any financials , but now that you need to do something to make it right, no response. Work that was done needs to be redone. And everything else needs to be completed. They left equipment here. Most offensive is their toilet in my living room. I'm out tens of thousands of dollars and it still needs to get done. No other contractor will touch it. The liability of what my contractor closed up in the walls, is something no one will take on. Fix this, it is exactly what you preach about Block Protections ! read more

It's been a few years since my apartment renovation with Block was completed. I was overwhelmed as a first-time owner and went with Block to help with the design, logistics, and execution. My first paired contractor was unresponsive, so I requested a new one. The second one was good, but I have been finding issues and missed details throughout. Lazy painting, incorrectly installed appliances, crooked fixtures, areas skipped or unfinished. Overall I'm happy with it (hard not to be given the previous state of my apt), but I wish I had kept a much closer eye during the process because Block didn't - I thought they were supposed to do hence their premium prices. read more

Overall pleased with Block and their support in our bathroom renovation. Our designer, Emily, was fantastic. Really helped make the most of our small space. Everyone else at Block was really responsive as well -- any questions we had were addressed promptly. The contractor they paired us with was really nice and responsive as well. Looking back, the two main things I wish I had realized going into the process with Block: - Many of their recommended materials were on the more expensive side. I wish there was more transparent (dollar amount) pricing, and comparison options (e.g. $80 hook vs $20 hook). - I expected our contractor to be more proactive with communication if their work didn't line up with Block's design. In reality, I needed to be more proactive in monitoring their work during the process. But I didn't realize that until far along into the process. Again, overall Block made the process really smooth and easy -- especially for someone with limited availability during business hours. Would likely use them again for a similar big project. read more

Block Renovation - Kitchen & Bath Near Me - Brooklyn, New York

Tl; dr - Don't bother with Block. I'll keep this brief: Block saved me from decision fatigue at the beginning of the project through the option to use one of their template designs and by matching me with a contractor. But that is the only upside. At the end of the day, they became a third party that stood in between my contractor and me with regard to payments, and there was barely any project accountability. The only time they stepped in was when I happened to rate my satisfaction with my project as a 1 on their portal, and even then, it was the barest minimum. Because of this, my 40-square-foot gut bathroom renovation that should have taken max 8 weeks took 5.5 months. read more

After 14 months, the floor tile in both bathrooms started to come loose. When contacted, Block told us that we were "past warranty". When we contacted their outsourced contractor, he pushed back as well, but then agreed to fix the issue when we had new tile delivered. We purchased new tile for $100 and contacted the contractor. After 6 weeks and multiple outreaches, no response. They clearly do not stand by their workmanship. Think twice. read more

We are very happy going through Block to get our kitchen redone. By using their services they were able to: 1. Know what kind of quality materials to order 2. Strong design and style sense 3. Have a pre-vetted contractor that was excellent (Taconic Remodeling) Having never done a large remodel before and being new to the area where we bought our house, the above benefits helped to ease a lot of our worries and reduce the amount of Googling normally necessary for a job like this (many, many hours of Googling). Selecting the design from a pre-selected catalog made the process easy. We would never have found Taconic Remodeling without Block and every one of the workers were professional and easy to work with. A few things to note, there were a few minor details in terms of inches being off which could have been addressed by a more thorough measuring of specific appliances for our space. Note in the pictures how the faucet is not lined up with the center of the window and the one drawer is blocked by the range knob. There's nothing that can be done about it at this point, but for anyone who is OCD about these things perhaps they can be more hands on during the design and measurement process. Or maybe having the appliances selected before measuring out the space will make the final calculations more exact. Overall, we are very happy with our new kitchen and love it. See the before and after photos and it really has transformed our home. read more

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We were very happy with our overall experience with Block and our contractor for our kitchen + laundry room renovation. It was important to us that we worked with a trustworthy contractor and knowing that Block already vetted them, made the process a lot less stressful. The design process was streamlined, our only critique is that it felt a little rushed and it would have been helpful to have more time with the designer (hence the 4 stars). read more

Block Renovation - Kitchen & Bath Near Me - Brooklyn, New York

Block assured me they would control and protect me from change orders coming from the contractors. After I put my $20,000 deposit down, I got hit with a $10,000 change order from the contractor and I had no way out. Block was supposed to make sure the contracts were aligned with all the scope and requirements from the buildings, which they clearly knew, but did not. Then refused to take responsibility. Don't expect to be protected when using Block. read more

As a serial renovator I can honestly say that working with Block has been the best design idea I've had. They were able to do a full bathroom remodel in less than 4 weeks complete with a walk in shower (previously had a tub), back lit LED mirror, and waterfall shower head. I wanted a modern bathroom in my old NY apartment building and I got exactly what I wanted! read more

My wife and I were hard pressed to find a contractor to help us demo/renovate our bathroom. We live in a single-family home, and were expecting our first child - we both agreed that the bathroom HAD to be redone, for safety and aesthetic purposes. After reaching out to over a dozen various contractors, both independent, in the MetroWest Area (we live in MA), BLOCK was the only company that returned our inquiries. This happened almost immediately. One of the areas of focus was timeline and cost. We needed to finish this project before our baby's due date, and it needed to be constructed within our financial means. BLOCK met the mark on all of these areas. A timeline of 6-8 weeks of demo, construction, and inspection were completed on time (leading up to 6 weeks in fact). The contractor they paired use with was incredible, always available to communicate, and answer questions as needed. When BLOCK informs its clients on the notion of vetting the most professional contractors, they do not stretch the truth on that. If there were other rooms in our home that needed a renovation, we will look further than BLOCK! Thank you to Jon and his team for making this project a reality! read more

We were overwhelmed with the idea of finding a contractor for a recent renovation (new kitchen, and floors for the whole place). Block learned what we needed, paired us with a great contractor, and helped along the way with whatever we needed. Would use them again for other projects! read more

Block Renovation - After pic! - Kitchen & Bath Near Me - Brooklyn, New York

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Use Block! I have had many house renovations and getting my bathroom done by Block was the best decision I have made. The design process was seamless. Obtaining the materials on time, in a time of material delays, meant that my contractor was able to schedule inspections, sub contractors and get my project done. The materials are beautiful and the bathroom came out even better than the design. Let me tell you about my great contractor! Dan is the best. He oversaw the whole project which meant I did not have to. He is a great communicator letting me know the status daily. His detailed work and oversight is what made this project a pleasure. read more

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My experience with Block was great. The help they provided in terms of vetting contractors, checking in on the project timeline and using their payment platform helped me so much. I needed to finish a project quickly and was price conscious and they referred me 3 great contractors. I am so happy with the final product. The best thing was that there was no cost to me at all! read more

Zero. Zero The absolute worst company I have ever hired in my life. Destroyed my bathroom, they had to hire 3 different contractors to do the same job 3 different times. They completely screwed up my plumbing and could not fix it. I had to hire my own plumber to finish the job correctly. STAY AWAY!!!!! Any specific questions email me. read more

WOW! Block does an absolutely amazing job. we just bought our apartment and the bathrooms needed some serious renovations...after much research we settled on Block. The design process was seamless and straight forward, they allow you to customize just about everything. Construction actually finished sooner than expected and we were kept in the loop on a daily basis. We even wanted to make some last minute adjustments and they were totally accommodating to us. Will 100% be using them when we decide to do our other bathroom renos! read more

Block Renovation - Kitchen & Bath Near Me - Brooklyn, New York

I am a very satisfied client. I believe that BLOCK offers the best package for any working professional who has a design vision but limited time for figuring out how to actualize it. At every stage--intake, site inspection, design proposals, materials selection, contractor selection and hiring, licensing and insurance, board presentation and approval, project management--BLOCK took the lead, removing any burden I might have felt if contracting separately for design and construction. The staff is friendly, solution-oriented, and very interested in ensuring that the client is pleased with the outcome. My only criticism is that plans should be provided to the client with adequate time for a thoughtful review. read more

Prices are extremely high & time frame for job is quite long. We had a consultation with them for a small kitchen renovation and they quoted us literally double what we ended up paying with a local contractor. Their timeline for the job was also significantly longer than what we got with the company we went with. read more

We worked with Block to renovate our pre-war co-op kitchen. We've never gone through a renovation project before so don't have anything to compare the experience with, but we are overall very happy with the finished kitchen. It's now a bright, clean, and functional space. The contracting team they paired us with was professional, got the work done on time, and communicated clearly from demolition to the finished room. The package the Block team assembled for us to provide to the co-op board was detailed and impressed them, helping us get through the approval process quickly. However, there are a few things we would have liked: more time with the designer and better communication from the Block team before the break ground. We were never sure how long things would take or why. The designer was very skilled and accommodating, but we felt we didn't have enough time to communicate some of the things that would have made the kitchen really work for our family. read more

Block Renovation - Before - Kitchen & Bath Near Me - Brooklyn, New York

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Just had an absolute nightmare experience with this firm. The initial online consultations went well with Victoria. After a few back-and-forth, I settled on a set of bathroom changes that I want to do. As soon as I put down a $500 deposit... everything started going to hell. First Victoria went radio silence for a week. Obviously not good when one started dealing with a new firm. Is this thing legit? After a few unreturned emails, I was concerned enough to call their office to find out what's going on. After talking to someone who promised to speak to Victoria about it, she started responding again. Then they matched me with a contractor (curiously only has a first name). I emailed him with my cell number and he said he will get in touch... then radio silence. I started doing some precursory research on him as one would do before hiring a contractor, not much popped up (hard to find anything with the first name only) and his construction firm had a recent bad review about it being unresponsive and left a job site unfinished which resulted in water damages after a storm, which is what you would say, a red flag. A week later we had a kick-off meeting and it was a disaster. The presentation was error-filled (I didn't ask for a bathtub-to-shower conversion!) and the job cost looked wrong. Again I was concerned enough to ask for the proposal only to find it was an old draft that didn't include any of the changes I asked for. I had to walk Victoria through line by line to get it right. At this point I still hadn't heard from the contractor and emailed him again. He responded with "call me" without providing me a number to call. (Also curious why Block didn't provide his number or his last name). I asked for it and he gave me a number. I called, no answer, and the voicemail box was full. Now considering I read an online complaint about his firm not being responsive, this had my alarm going off. I emailed Victoria asking about what kind of vetting Block has done on him and how many projects Block has worked with him on, because the only work example Block provided is a kitchen in a single-family home, not a bathroom in a prewar building. Again Victoria went radio silence. The contractor finally called me but by this time I already have deep doubt about working with Block. A few days later I got the invoice from Block. Block wants the client to pay for labor and their services in advance. In addition, Block's terms of services state that any dispute the client has with the construction is between you and the contractor and Block is not responsible, so, left unsaid, it's actually up to the client to vet the contractor, which is obviously better done before I pay. I responded to the invoice that I would not move forward without answers to my questions and a proper vetting of the contractor. Yesterday another guy from Block called me to tried to resolve this. I asked for two references of past projects the contractor. He agreed and provided me with one to call today. Then this morning I got an email from Block saying that they will add a 2% penalty if I don't pay in 24 hours. This really pushed me over the edge. I responded that I still haven't got the second reference and the reference check is obviously not going to be done in 24 hours, so we should call the whole thing off and I asked for a refund of $500. I am not holding my breath that I will actually get my $500 back given what I have experienced so far, but just want to share my experience so others can avoid the pitfalls of working with Block and save yourself some headaches. read more

We had a great experience with Block, and the contractor they found for us (Paul at Apex Remodeling). As first time buyers of a New York City co-op apartment, we made the ambitious choice to buy an apartment that needed a lot of work. Block gave us a full service experience through getting the space designed, procurement, and the build. We knew the budget from the beginning of the project and the completion date, which were both met. It was completely streamlined, especially compared to our friend's renovation horror stories. Our contractors were amazing, and they guided us through additional work in the rest of the apartment. We are so happy with our new space that's custom designed and built for US. read more

I had been looking at Block for about 2 years before I took the opportunity to work together on our kitchen. Design - we worked with Monica and she was incredible. Really saw my vision, worked out a few options, had virtual design sessions, worked quickly and was in general very pleasant to work with. Project Manager - this part was good, but not great. Responses were sometimes delayed and required follow-up. Construction: We were paired with an excellent contractor, Paul Lopa Designs. He was very communicative, had a great team and they worked fast (with quality). When our kitchen was finished, there were a few punch list items and they were handled right away. We were quoted 8-12 weeks...and they finished in 8 weeks (with the exception of some minor things...but totally functional). Overall Pros and Cons... Pros - take all of the work out of the process. you get to choose the fun stuff and Block handles the rest --- including paperwork for building applications, permits, etc. Cons - there were often some "waiting periods" -- where it felt like I wasn't sure what came next. But maybe that's how these projects work whoever you work with. All in all, we are very happy with Block and our contractor! read more

I just finished renovating my bathroom with Block and am super happy with the final product! They help streamline the process so you don't have to deal with permits, finding the labor, etc and you work with a designer to get the look you want. The only bummer is you are limited to their catalog (unless you wanna pay extra), but luckily the options in the catalog were pretty good. It also did take a little longer than expected - 8 weeks when they initially said 4-6. Special shout out to Andrew at Block! Very helpful. read more

Block Renovation - finished bathroom! - Kitchen & Bath Near Me - Brooklyn, New York

We recently renovated both our bathroom and kitchen through Block Renovation. The design process was pretty straightforward, with the paired designer even making suggestions that we did not even consider as options. Overall, the designer did listen to our ideas, and delivered a blueprint of what we wanted for both our kitchen and bathroom. It was great not worrying about the materials needed, as Block handled the procurement process. There were some issues with Block either ordering the incorrect piece, or forgetting to order items all together; though; they were generally quick to remedy this once it was noted. During the renovation, the contractor regularly posted progress pictures on Blocks website for us to monitor the progress. This put us at ease, as we had temporarily relocated out of state, and couldn't just pop in to see the progress. Communication was usually very responsive; though we felt that it did break down near the end of the renovation when a defective appliance was delivered and installed. We noticed that the dishwasher was leaking after we had begun moving back into the apartment. Apparently, it was known to Block and the contractor, but not communicated to us. It did take a considerable amount of time to resolve, leaving us with a defective dishwasher that we couldn't use for weeks. Other that the above-mentioned hiccups, we did have a pleasant experience working with Block. read more

I had Block plan and design a tub to shower bathroom renovation. Everything prior to break ground was great -- team was responsive and the design looked good to me. I was happy with the rendered result. I ran into a couple issues though -- 1. Tub to shower conversion was not feasible and required a quick redesign. There was no additional design session to address this. 2. Parts for the renovation would randomly show up without notice. 3. Colors for the rendering were pretty off from the result. Overall Block provided the most value with the design, sourcing materials, and finding an available GC. read more

I couldnt have asked for a better experience renovating my NYC apartment bathroom. Block Renovation held my hand the whole way through. From permits to design, finding a reputable construction crew to material procurement, every bit of the process was seamless and stress-free. This was my first time doing a home renovation and so I had a lot of questions. Every person at Block was patient, kind, responsive and attentive. I highly recommend this service! read more

I used Block to renovate the bathroom and kitchen in my NYC Co-op apartment.  Paying the extra $$ for the designer and coordination of co-op approvals was WELL worth it.  Everyone I worked with at Block was great. My designer (Stephanie) was awesome and so helpful with the many decisions that had to be made. The team that helped with my co-op board approvals was also very helpful.  My approval took FOREVER and they stuck by me and made every effort to help me modify designs as needed to avoid extra inspections and licenses.  My project managers changed a couple of times during the project but they were all super helpful and responsive (especially Matt who I closed the project out with). My contractor (Skip) was a great guy.  We had the usual delays and a very long punch list at the end of the project - but everyone tells me this is how renovations work.  My contractor kept coming back until we worked through all of the issues.  (There were more issues than I would have liked but they were mostly cosmetic.) The one thing that surprised me was that Block does not actually come to see the final result of the renovation to validate the contractor's work.  They told me they rely on feedback from the clients to know how their contractors are doing, but that seems weird to me. Overall, I would definitely hire Block again to help me manage my renovation!  Renovations are not fun, but I could not have done it without Block! read more

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Once you make the last payment, Block will ghost you. We've had one of our cabinet doors fall apart after just 3 months of normal use. It was something we were concerned about when we first arrived after the remodeling was done. We've been calling and writing periodically trying to get some service, like a new door, since we're well within our 1-year warranty. So far, Block has not replied to any of our calls, emails, or submissions to their customer service form. For all we know, everything is going into a black hole. We hope this update to our review might be an incentive for someone from Block to give us an update about the situation, or at least acknowledge that the message was received. So far, I'm not optimistic. read more

If you have worries about a new renovation, your fears are over with Block . Needed to do a complete renovation of my master bath. Friends recommended Block to do the project. They couldn't be more right. From the start communication was prompt, and they took me throughout the renovation from the budget, design and contractor. Went super smooth and couldn't be more happy with the end result. Their designer Octavio created a whole new look and it went beyond my imagination. Sarah set up all the details and arranged Prestige Line contracting to do the job. Everything was done in a timely fashion, even worked Saturdays, who does that. Highly recommend read more

You know how people say "it'll take twice as long and be twice as expensive" when it comes to home renovation? I'm thrilled to report that has NOT been our experience with Block! When my partner and I moved into our new home and realized the kitchen was... untenable to say the least, we knew we needed to renovate stat. That said, we're busy working professionals with a toddler to rear and time is so limited. The idea of managing design selections, ordering, receiving, contractors, electricians, plumbers, etc? I get extra grays just thinking about it. In comes Block and the stress pretty much evaporated. They handle everything for their clients, making the renovation project pretty much turnkey. I rambled on about my dream kitchen and before I knew it, there it was, rendered in my actual space! Their catalog has cabinetry and fixtures for every taste, their designers turn your vague thoughts into reality, and every person on the team is lovelier than the last. Couldn't recommend more! read more

They aren't accredited with the Better Business Bureau. Let that be fair enough warning.... Two major floods (caused by contractors) including sewage backup from putting trash down the toilet. Ripped up driveway, major mismeasurements that led to delays, poor materials, horrible unprofessionalism, wrong appliances ordered multiple times, plumbing and tiling mishaps-poor to zero communication when an issue did arise they would hope we just wouldn't notice (?? -and all installed poorly. Not at all worth the money or hassle. So many delays we ended up moving back in after extra time spent in airbnbs-and still no working fridge/stove with hood or anything since April (it's now September.) The plumbing in the bathroom is dribbling/leaking/holes in grouting. With no fix in site. Don't use them. Their motto is take the guesswork out of renovating. They are the ones guessing -and guessing wrong. Don't hire them unless you have a good lawyer already on retainer and the energy and bandwidth to deal with this headache. The water sealing is also not even done properly so when there were leaks it ended up in the basement. Completely fraudulent. read more

Block Renovation - Mismeasurements-after mismeasurement... delay upon delay. - Kitchen & Bath Near Me - Brooklyn, New York

We renovated our Co-OP building lobby and common areas using Block. This was my second time hiring block and I had a fabulous experience. Block tailored the process to the buildings needs, which included renderings, assistance with material selection and quantity calculations, as well as payment installments and clear breakdowns of costs along the way. I absolutely love our contractor and his team- they were highly professional and finished the project on budget and on time- two nearly impossible feats in construction! Thank you Block! We love our beautiful new lobby!!!!!! It makes us truly so happy every time we enter the building. The whole process was smooth, straightforward, and had no emergencies or unexpected hiccups- pretty rare in this field! read more

I'm surprised by the good reviews....don't bother using this company if you're on a budget in any way! I called them for an estimate on a bathroom that's barely 5 feet x 5 feet (I live in an very small NYC apartment) and they quoted me $30K as their STARTING PRICE. Absolutely insane and not affordable at all. read more

Wanted a refresh but didn't want to get caught in lots of detailed decisions - so it was a relief to have Block designers take on all the decisions about fixtures and details (and they did it so much better than we would have) - and we are so pleased with the finished bathrooms. Easy to work with designers - they listened well to our wishes and needs and kept things rolling. Our designer missed a chance to advise us in a few cases (in order to say yes to a storage request, ended up with too narrow an opening in a fixed panel shower - but luckily contractor caught it and adjusted) so beware - wished we had asked more of those "what's standard?" questions. Great contractor, excellent communication, on time delivery and few surprises...and a great finished produxct. read more

We hired Block for a bathroom renovation. The staff was professional and all seemed well. The start was good enough that we considered them for other projects we have. The first problems started with the contractor - a 3-4 week project turned into a 8 week project, with each day of the last two weeks being told it would be done the next day, or in time for a city inspection, and then not hearing anything. There was clearly no communication happening between the team at Block and the people in the field, and we were left wondering each day if we would be able to return home the next day. When the project was completed, we found that the shower constantly leaked and spilled water when taking a shower, flooding our bathroom floor. We asked for it to be fixed. The contractor did a caulking job that didn't look good but worked to push the water back into the tub. Block then asked to put in a stone overlay that would look better and seal things up - unfortunately, due to poor design the water has nowhere to go because their design didn't include a proper shower sill so every time we take a shower the floor gets flooded with shower water. Bathroom professionals should know how to design a shower that lets water drain, but not Block! We did the install in the spring, and still have issues with the bathroom in the fall. They also didn't install the correct shower parts, so we need the contractor to come back to do that too. The kicker is that they told us we're on our own, so now we have to figure out how to fix our shower doesn't work even though their design is the issue. And they asked for a photo for their portfolio (!) They seem so much more interested in how things look than how they actually work. It would have been so much easier in the long run to hire an experienced contractor/designer. I like what they're trying to do, but it's been a disappointing experience. read more

Very pleased with block's services in this renovation! They were communicative and helpful. read more

Block Renovation - Completed bathroom - Kitchen & Bath Near Me - Brooklyn, New York

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We had a great experience with Block, renovating our kitchen in Brooklyn. The concept of everything being taken care of on their end seemed kind of too good to be true, but it really was as easy as they said it would be. We had a bad experience with a contractor previously and were particularly nervous. But, everyone we interacted with at Block was responsive, helpful, and professional and the contractor they connected us with was amazing. I think the contractor is really the key here--we rejected the first one they sent us on account of bad review, but the one they came back with was fantastic. End result is our kitchen looks amazing and we are far less stressed than we would have been if we tried to figure it out ourselves read more

We recently chose to redo our master bathroom using Block. We gravitated towards them because they do all the ground work from sourcing materials to connecting us with a local contractor etc. They also have an online portal system where all of the materials and selections can be looked over. It was wonderful - it made it so everyone involved in the project had accountability and communication. Our experience was generally seamless and the bathroom looks amazing! read more

I kept waiting for problems to arise, but working with Block was incredibly seamless and easy. There were several layers of support and each person was a clear expert in their field. A+, highly recommend. read more

Block Renovation - Kitchen & Bath Near Me - Brooklyn, New York

We hired Block this past summer to do our large master bathroom renovation. From demolition to completion they were patient, kind, dependable, and knowledgeable. I loved that they had hundreds of design options to choose from but also allowed for us to source our own materials if we wanted. One of Block's top priorities is customer service- the renovation is not over unless the client is 100% happy. We now have a beautiful master bathroom that we will enjoy for years to come! read more

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