I visited this store a long time ago when a friend of mine had a problem with her laptop. At that…read moretime, my friend decided not to spend money to diagnose/repair the laptop, and nothing came out of the visit. But, I trusted Jeff and his advice on the situation and his recommended solution. Recently, another friend of mine had a lot of issues with her laptop, and I took it to Drop Zone. I worked with Jeff, who spent time to discuss his thoughts about the unit, and possible issues and solutions. My friend decided to follow his advice of diagnosing/repairing her solid/quality (though older) laptop instead of getting a new one. I dropped it off one day, and he spent more time on the phone with me, over the following few days, to listen to my thoughts and discuss various decisions to be made as he was working on the laptop. Jeff helped with updating the laptop (O/S, SSD Drive, replace Mobo battery, etc.) to a nice unit my friend can continue to use, hopefully many years. I appreciate Jeff taking time to explain and discuss items to help making decisions and trust his technical knowledge and careful work.

In mid November of 2025, I took my laptop in for repair because it wouldn't boot up and I needed it…read morefor my upcoming finals. It took about less than a week to get it back, but they said it had a faulty NVME so I needed to pay nearly $300 for a replacement. They also verbally said Windows couldn't load but the paper they gave back clearly stated it did boot. But by the time I took it home, I tested it out myself. I inserted the "so called faulty NVME" and my laptop DID boot up. I thought I still had a battery issue because it would only boot up while it was charging. I then saw they disconnected the thin wire to the battery which directed current from the power supply. They never plugged it back in. After finding that out, I did my own diagnostics and couldn't see any issues with my NVME. I used the Windows Powershell terminal to check on the NVME's health and there were no issues what so ever. I went back to ask what exactly the issue was and what actually got my laptop to turn on, because clearly it wasn't the NVME. The man got mad and wanted me to take down any review with the return of the $100, but I refused. I will never know what they did to get my laptop to turn on again, but I do know they scammed me into believing my OS couldn't boot and I needed their NVME replacement for $300... Usually NVMEs fail early on when getting a new laptop (infant mortality rate of 3-6 months) and I've had this laptop for many years now. NVMEs don't even have anything to do with the battery so this tipped me off. They used simple NVME health tools which I replicated (they mentioned CrystalDiskInfo) and saw NOTHING wrong. They either don't know what they're doing/talking about or they're intentionally scamming. Get your laptop issues fixed else where and save your money. They are not transparent and will create issues rather than fix it. Glad they turned on my laptop at least. That's all I needed. Do your own research as well and understand what EXACTLY they're telling you.

Friendly family owned team of experts providing excellent service and knowledge at reasonable…read moreprices.

I will never go here again. They did not fix my computer. I had to take it to someone else.read more

The man who helped with my laptop was knowledgeable and very helpful. The laptop needed a new hard…read moredrive, so he ordered a new one and took only a day to fix it. He did a free diagnosis and then the charge for the work was a good price! Highly recommend!

I don't recommend getting ur phone fixed here, I went and paid $250 for a screen with a blue tint…read moreto it and the is sticking out of the phone a absurdly amount, he also broke my microphone and refused to fix it. Sean was also not the greatest guy to talk to, had to handle him like an angry toddler no offense.

He is everything all the reviews says, except for the negative comments. Those making those…read morenegative reviews must be his competitors or confusing him with someone else!

I have to agree with the 5 star reviews. Jason is a big guy who looks like he belongs on the…read moreoffensive line of the fourty niners, but Jason's real power comes from tech expertise. He has great answers and skills for all your computer problems. He doesn't confuse you with tech talk just straight forward and understandable solutions for those computer issues you don't get. I guarantee you'll like this guy and how he does business. A rare find in El Dorado County. Jim M, Camino

Professionally repaired my DJI Mini 3 which crashed and broke 2 arms. Very fast and responsive.read more

Had my iPhone 15 pro max battery replaced fast work for a fair price thanks will…read moreBe back

6/3/2026: Thank you so very much, for replacing the cracked screen & camera protector! Initially,…read morethe screen and camera protector I purchased last year literally saved my phone! I'm so very grateful I purchased both last year. Now, I will purchase the same set.

Wish I could give zero stars - I don't recommend this place and wish I never went. I'll just sum up…read morea longer story by saying I left my iPhone and iPad with them. Between the 2 items, I had to drive there 5 different times from Plymouth with my 3 toddlers in tow. My phone is worse than it was when I turned it in. It had a problem with the charger port, but now multiple speakers aren't working right. My phone is useless for talking on and now for watching any videos (think because they opened it multiple times and things got messed up inside). They replaced the charger port and then people couldn't hear me. The guy originally got defensive and claimed it must be the other peoples phones that are an issue, not mine. They replaced it again saying the speaker on the new charger port unit could be bad (it was) and they've had issue with that particular brand before. The next one worked at first, but then it messed up as well. I had to miss a medical appointment, have missed calls with loved ones and lots of inconveniences because of it (not to mention all the gas money and time I spent on my days off trying be done with it all). I can't afford a new phone. My iPad had a shattered spot off to the side of the screen. It still worked just fine. If I would've known there was a chance they could break the motherboard, I would've never risked it. They broke the motherboard and now my iPad doesn't work at all and the screen is destroyed. I don't have money for an iPad either. Multiple times they tried to sell me a used one they had. They don't seem like they've been doing this all that long. The vibe was shady from the start. Zero integrity and I don't believe they're honest. Wish I went with my gut and walked out. Oh and no refunds. Once you pay, it's theirs.

My girlfriend and I randomly decided to go to dinner at China City a few weeks ago and on the way…read morein I noticed there was a computer and phone repair shop next door. I had been putting off getting the battery replaced, for about a year, on my old iPhone because I thought I had to go to Folsom or Sac and it might take a while. We popped in to Red Shoe Rescue hoping that was a service they provided, not really expecting it to happen then as it was already getting late and they closed in half an hour, and the owner told us it would be no problem at all. They were super nice, took down some of our info, checked the phone for any previous damage, took our phone in back and swapped the battery out in a jiffy. We also chatted a bit about techie stuff from about twenty years ago, when I was more technically inclined. I've had the new battery for a few weeks now and it has given my old iPhone a renewed lifespan and has saved me from having to buy a new phone right now. Thanks Red Shoe Rescue!

Ditto as the numerous others who found his repairs to be flawed and he would not offer a solution…read moreother than to be abusive and suggesting I take him to small claims court where he knew he would prevail.

Warning! When I called to bring my item in this guy just told me to "park out front" of the…read moreapartments and call him with no further explanation. Guess I parked in the wrong spot. He was pissed off. Apparently he works out of his apartment and doesn't want the apartment manager to know what he is dong (illegitimately?). When I came to pick up my item I parked out on the street and he was even more pissed off at me because I got out of my car and started walking towards the apartments when I thought I saw him. This is a scary person! Hope this wasn't a drug front or something. Took him twice as long to repair the item than promised. My advice: Stay away!! MINUS 5stars

These guys are great! My computer crashed and I sent an email to them at 8:00pm. I wasn't expecting…read morea response, but they did and said they would be open the next day at 8:00 am. When I called they were friendly and told me to come by. When I dropped off my computer, things were explained to me in terms I could understand (not IT terms). Not only was my computer fixed quicker than I expected, but I paid less than the quoted repair price!