Not all Blaze Pizza Locations are created equal. Blaze is my favorite "go to" fast food pizza but at this location I had a terrible experience. Order # 9670930001952770; SATURDAY, 5/7/2022.
I was hosting a family reunion, with 20 relatives, many elderly family members. My cousin and I went to Costco and bought salads and desserts and decided to have pizza delivered to the house we were renting, as were visitng from out of state.
I went online to order, was thinking I would order 8 x 11" individual pizza's but having NEVER ordered online before, as I've always gone into Blaze in person, I suddenly for the first time ever saw NEW LARGE PIZZA'S. I said to my cousin oh they have large pizza's now, should I could just get 4 large pizza's instead of 8 small ones?
The 4 pizza's arrived in with rain pouring down. I opened the boxes and the pizza toppings looked strange...as in there were hardly any toppings on the pizza and where was the cheese?
Twenty people just kinda stared at the pizza like what the hell is this and then to not embarrass me they all dug in. I take a slice and notice the pizza is just barely warm, but that is ok...it was cold and rainy out, but what happens next is I discover the pizza's are undercooked and very doughy (like raw cookie dough) instead of being crispy. I still don't know what is going on...everyone started eating and now I am feeling super embarrassed because I've just told 20 family members who have never had Blaze pizza how Blaze is my favorite pizza and now we are eating pizza that is barely edible. Meanwhile my cousin says where is the cheese?.... As a couple of pizza's looked barren of any cheese and we can just see dough instead of toppings.
Long story short there wasn't much I could do at that stage to correct the issue as everyone was attempting to eat the pizza's and if I reordered them or tried to correct the problem, many of the elderly family members would not be able to wait around for that, as it would take way too long!
On the day I was flying back to California,3 days later, I drove to the store and spoke with Shawna the manager and as I was standing there a small pizza came out of the oven and had all these crispy toasted dark brown edges and I said see our pizza's weren't anything like that! Then I was hit with the BOMB. Shawna tells me that the LARGE PIZZA'S HAVE A DIFFERENT DOUGH "HIGH RISE" and that the ratio of toppings are different on a large pizza to a small 11" pizza! High Rise? Is that like another term for Deep Dish? OMG. I hate deep dish, and I hate thick pizza dough...I only like thin and crispy. So why then when I ordered online did it say "classic dough"?
Long story short I reached out to Corporate. They said the Franchise would have to give me a refund and then I reached out to the Franchise over and over again and to Corporate over and over again by email...emailing them for 3 weeks straight, and they refuse to refund the pizza's. To make matters worse the day after the party I got sick to my stomach and was vomiting...and was in bed all day. So no, I was unable to return the uneaten boxes/slices of pizza we threw away. We had other urgent matters like the fact that my cousins Mother was on her deathbed, and my cousin had to rush to her mom's side.
In closing, when I drove to the store, the same day as I was flying out of Boise Airport and spoke with Manger Shawna she gave me a few coupons to the store, to which I can't use, as I don't live in Nampa, or Idaho! So I'm not really sure how handy me a few coupons that I can't use compensates me in any way shape or form. Then the assistant manager Chloe ignored my phone calls/messages for over 3 weeks, so I called again today and was told the owners of the franchise will not refund me. Additionally, Corporate did nothing to resolve the matter. I am really disappointed in Corporate for not having my back. And quite honestly I don't get this whole thing about the large pizza's only being for online orders...nor do I understand how I was even supposed to know the large pizza's would be totally different to the 11" pizza's, when the online ordering menu did not explain that the large pizza's are different to the 11" pizza's. read more