Seriously, why does this place have 3 stars?!? I tried the new Green Goddess bacon stack chicken smash today and it was literally mind blowing. I enjoyed it so much...smashed grilled chicken patty that was juicy and flavorful. Incredibly fresh tomatoes, spring lettuce, melty cheese, crisp bacon, ripe avocado and just the right amount of green goddess dressing. I couldn't put it down. I spoiled myself with some fries covered in cheese and bacon...fries were perfectly cooked with in-house grated cheese melted on top, sprinkled with crispy, chopped bacon. It was a perfectly cooked meal that was also delicious. Service was really friendly and you could tell they were understaffed but hustled to make sure everyone was happy. Such a great location! read more

Smashburger - GREEN GODDESS BACON STACK CHICKEN SMASH® - Fast Food Near Me - Nampa, Idaho

We got takeout here a few nights ago, and I have honestly no idea why this place isn't busier. The server/cashier was incredibly nice, even offered the Military discount we had no idea they even had, and was genuinely a pleasant person for what is a slightly upscale fast food place. Burgers were messy, but like the old commercial- "if it doesn't get all over the place, it doesn't belong in your face." Everything was fresh, and tasted as it should. I wish this place was closer to the new D&B and Home Depot as I think it would probably busier and get the attention it actually deserves. We will come back when we find ourselves on that aside of town. read more

Good chicken on my chicken bacon salad, but no bacon :(( I'm sad. Service was quick and nice.

Over price hamburger. I ordered a spicy jalapeño smash. Supposed to come with pepper jack cheese and Jalapeños. No pepper jack, or cheddar cheese and 4 very small slices of Jalapeños And the staff was just to busy doing nothing to do their job read more

This may be one of the longest freakin' reviews you've ever seen but frankly my darlings, I don't give a damn because... 1) you're not required to read it and 2) I must mentally cleanse myself of a beyond frustrating experience! I ordered online well ahead of time. I placed an order to be picked up 3 hours later after my fiancé and I were done at a Christmas lights event. It was our big before christmas date night this week. We arrived to smash burger a little early but only about 10 minutes before the order was supposed to be due. We put in a very large order that included 2 burgers, 2 orders of wings, 2 onion rings and a drink so we definitely felt that they would have at the very least started on the order by this time considering how many items we had and my fiancé whose been to this location before told me that sometimes they even have the order ready a bit earlier.  He went inside the restaurant while I waited in the car just to ask about our order, see how much time we would have before it was done and the team member he spoke to said " we haven't started working on it yet" so he said "okay, well how much longer do you think it will take before you do start it and when will it be ready?" To which she replied " I DON'T KNOW" and walked away. The audacity! My fiance was extremely unhappy with that response. He came back out to the car upset telling me what happened and asked if I wanted to just get a refund and go somewhere else now because clearly they did not prioritize our order even though we paid and placed it online well a head of time. Seeing how upset he was, I agreed. I tried to cancel it through my online account, but it said the order was in progress, so I couldn't cancel through there, so he went back inside and spoke with the manager. He told the manager how he was unhappy with the wait time cosnidering they didn't even start the order yet and he made it known he was even more unhappy with the service from the employee he spoke to and he demanded a refund to our card. She said she would get the order refunded but it would take 5 business days for the refund to process which wasn't ideal for us considering that's nearly $60 we're out until it fully processes but he agreed to that and left the store hungry and mad. He stated to me that all the employees seemed very unprofessional in the store as other employees were talking about how they're so busy and got so many orders to fill and were just standing around laughing about it rather than doing the job they are getting paid to do. Though the manager said she would refund the order I'm very nervous about that too as I got text notifications after he had her refund the order saying ''your order is ready at smash burger" and asking for a rating of the experience. I'm not sure why they'd send me that after we cancelled the order with her. We will definitely keep an eye on our account to ensure the charges are reversed in 5 days. I looked forward to trying some of Smashburgers food so it's a real shame but if this is how this business operates, then we will never come back and we certainly will not recommend smash burger to anyone we know. Please do better! When someone places a BIG order that they paid for online well ahead of time, make sure you start that order at least 15 minutes earlier than the time that order is supposed to be due and when a customer asked you a question DON'T respond by just saying "i don't know". You lost 2 customers last night who spent nearly $60 on an order, and we were VERY upset with how your team handled even a simple question. I can't in good conscience recommend Smashburger to anyone I know, and while I really looked forward to trying some of your menu items, we will not return after this experience. Our date night was almost ruined by this experience but luckily we found a Mexican restaurant in the area that provided much better customer service than Smashburger does. read more

The food and service is great here! I haven't had a hamburger in years because I couldn't find a place that had gluten-free buns. I was so surprised how good the hamburger was and the bun it didn't even taste like it was gluten-free.. I would give them five stars. read more

First time trying Smashburger and it was awesome great experience!!! Food was all excellent, having the ability to get something a healthier for a side at a fast food place was pretty awesome. Those brussel sprouts were seasoned perfectly and the texture was spot on. Clean restaurant, seemingly happy employees!! read more

Second time being here and I'm yet again welcomed by Al with positivity, professionalism, and friendly service. The food is always fresh and delicious! It's such a chill place to be for any occasion. Al is so awesome, she even told my husband happy birthday, how sweet is that?! Long review short, Al is amazing with her customer service. She really does go above and beyond to take care of her customers. Always has a smile too!! read more

Smashburger - TRUFFLE MUSHROOM SMASH with Nashville SCORCHIN HOT FRIES. CHICKEN SMASH BURGER with TOTS. - Fast Food Near Me - Nampa, Idaho

This place makes the very best mushroom burger EVER! I'm not kidding. First of all the man working the front of house was hard working, pushed to the max, but still kind and friendly. Our burgers were hot and delicious. The fries were soooo good! Thanks Smashburger for a great lunch! Please build restaurants in Washington. Lacey needs you!!! read more

I'm giving it a 4 star because the woman up front went way above and beyond! Their sign on the door was asking for cooks. I have no idea how the ONLY woman at the register was taking orders, taking food to people's tables in the restaurant only by remembering their face, calling out to go orders, and cleaning up. Talk about working hard. I commend her for keeping up with everything. The burger was OK at best. There is nothing to write home about. Seasoned well. The average smashed burger. I thought it was a bit chewy. I prefer my burger thick and a bit under done. The smashtots were way overpriced and came out on a tasty way too big for how many you get. Half the tots didn't taste like I got anything in them either. They were dry and flavorless. By the time I got a single patty burger, tots, and a drink, it was $17+. That's a lot for a burger joint. First and probably the last time I'll visit Smash Burger. It's not my kind of burger joint. read more

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The food and the service was super good the place was clean would stop there again 10/10 the got the food fast out to the table and took off the plates when done read more

There are better options out there. The food had an off putting taste I couldn't quite put my finger on. I do know that whatever seasoning was used on the burger patties was far too salt heavy, could hardly gag it down. The fries were nothing to be desired either. Overall not a place I'd recommend. read more

Service was great and the location is big...so plenty of space to sit and eat your food comfortably. We ordered a kid's cheeseburger & the truffle burger. Both delicious. Everything was delicious and freshly made. read more

Smashburger - Kids Cheeseburger - Fast Food Near Me - Nampa, Idaho

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Sometimes you just wonder where businesses today find their employees. These are the people who couldn't find a job before COVID. But now with everyone either out sick or they've moved, these new employees have proven a point, they're not qualified to hold a job of any kind. I came in to place an order to go. The restaurant was empty, maybe 5 patrons eating. Natasha took my order that took 25 minutes to complete. Burger, fries and a drink. From what I could tell, they screwed up my burger and had to make it again. Of course by now, my fries are ice cold. The burger was good, but after this long of a wait, it was not worth stopping here. It looked like the B Team was given the keys to the shop today and they had no clue what to do with them. It's so sad with COVID and all, but there has to be better people to hire than who they've settled for. I'll never be back, it's as simple as that. read more

Smashburger - Anybody home? - Fast Food Near Me - Nampa, Idaho

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I like Smashburger, fries were good burger was good but heavily salted. Worst part was $30 for two burgers and two drinks. Done here! read more

First time trying a Smashburger. The place was nice and clean and the staff was friendly. The burger was pretty good and the bun was especially good. I'd have to say the only down was that although the place wasn't that busy, it took a while to get our order. Definitely, not McDonld's, but then the burger was much, much better. I guess the only downside was the fries. I gauge the fries by whether or not they need ketsup. These didn't need ketchup IMHO, but just barely. Now, If they only had Five Guys fries, this place could be just the just about best burger place around. read more

They don't have Smashburger by us, or any of the wonderful options in the Treasure Valley Area, so when I visit, I try a lot of restaurants. It took the server a few minutes to attend to us, but we had never been before and she may have thought we were just deciding on menu items. She was very nice and helpful. Burgers are smashing-really great for the price. Only a bit more than McDonalds or Burger King, but this is a whole lot better. Lots of options-bacon, lettuce, truffles, you have a great variety. We ate with a vegetarian friend and she was able to order an Avacado Black Bean Burger, which is a great option for vegetarians. They also have a lot of sides to chose from that are vegetarian safe. A heads up for anyone who needs to use the bathrooms...there are single bathroom rooms. One men and one woman. So if it's busy you might have to wait to use the bathroom. Overall, I would highly recommend Smash Burger as an option for anyone. They have some healthy options, and it's really good. It isn't just another burger place. read more

Smashburger - Haystack Onions - Fast Food Near Me - Nampa, Idaho

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Friendly service. We had a girls day out, chose Smmashburger. The dining area was clean and well lit. The background music was a little to loud and compeated with the conversation, they could use some acustical tiles to help. The bathroom was reasonably clean. Our burgers tasted as good as they looked and we're a good value. read more

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Stopped in for lunch today and I was shocked at what I saw. The hamburger was about like a Burger King or Carl's hamburger, nothing special. I ordered fresh fries with no salt, we received cold fries. When I told them the fries are cold they did replace them with fresh out of the fryer. From where I was sitting I could look down the hall to the bathrooms, the men's door was absolutely filthy, the inside of the men's bathroom was filthy, and the floor looks like it has never been cleaned, unacceptable. I wish I could leave a better review, but this was just too dirty. read more

Not horribly bad. I ordered the smash tots which had rosemary and a hint of olive oil. They were good. It isn't hard to screw up tater tots and the flavor was good. I also had the cobb salad. Meh...not overly impressed. They forgot the blue cheese and the onion out ratio'd the lettuce. I had my food delivered as I was working and it was a busy day so I did not take the time to call and complain. I'm just here out of town working anyways, so....not a place I will revisit while I am here. The delivery was quick and my order was accurate so I do have to give them props for that and the fact my food was fresh. read more

Well not as exceptional as I had heard or expected but it was a very tasty burger. I ordered a featured burger. The Double Chessy Carmelized Onion Smash and a large order of regular fries. Pricing was about right for these times. Burger was tasty. Held together well. Bun was nice and soft. Caramelized onions are the bomb. No matter what their on. Large order of regular fries. Ehhhh I've definitely had better. There was no inside dining and actually one of the entrances was locked so upon walking up to the building myself and another bunch of guys thought the establishment was closed. They went on to Wingstop and I tried another door and that one was where you entered Smash. I'm thinking it may be a fire code regulation that all entrances and exits must be unlocked during business hours - but what do I know. All in all it was good to try at least once. Would I come back ? Probably. read more

Awesome food. Shit service! Plain and simple. Get a decent staff. Your burgers are better than Five Guys, but your crews suck co pared to their establishments. read more

I had a terrible food experience the last time I was there. I wrote a review 8/29/2023 and management communicated back to me. They sent me a credit to come back and give them another try. I have to say I was not disappointed at all this time! The food preparation, service and quality this time around was top notch. As long as the food continues to stay this delicious, I will be a repeat customer! I'm glad to see that the food in Caldwell/Nampa is every bit as good as Smashburger burgers I have enjoyed in other states! read more

I usually love smashburger but tonight i was let down. Ordered fries and a coffee shake. The girl made my shake and handed to me and it was only 3/4 full. I was a little disappointed because the shake was $6. But what really made me mad was that after she handed me the under filled shake, her and her coworker grabbed a spoon and ate the rest of the shake that was still in the metal cup. Literally right in front of me. read more

Smashburger - Coffee Shake - Fast Food Near Me - Nampa, Idaho

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Went out last night looking for dinner. Called Red Robin for reservations a got a whole ear full of lip service from the girl on the phone. NOPE! Went to Smoky Mountain Pizza Company and was told that it would be 35 minutes. The restaurant was 70% empty. Went to Smashburger on Caldwell and walked right in. The young lady at the register was great. Our order was out in a few minutes and it was fresh, hot and tasty! Very happy we went to Smashburger! GIVE THEM A TRY, the Mushroom Swiss Truffle burger is outstanding!!! read more

Always good! I get the double Colorado burger. It's definitely got heat to it if you like spicy! Smash fries are always a good pick too!

Burnt food! I can't believe I waited a hr for this! Why would you serve this. Who checking the work of the cooks. read more

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Nampa Idaho Location - Tried to eat there 2 hours before they closed. Food took awhile to get (2 burgers and 2 tots and a 2 drinks, not a big order) and while we were waiting, we got told it would be a few minutes and informed that they closed in about an hour and a half. When the food arrived at our table, it was in a togo bag, I never ordered it togo. We were again reminded they closed in an hour and a half. I paid close to $30.00 and had put in a nice tip at checkout. I have gotten better service at a McDonalds. Food is okay, but the service was horrible. I can not recommend strongly enough that you take your money and your business elsewhere, this place is a joke and not in line with the prices or the atmosphere of other Smashburger's I have been too. read more

We usually love smash burger. Last two times we have come there our burgers have been overalls salty. Disappointed. They also added mayo to my burger that I didn't ask for. Probably won't return. read more

We've been here a bunch of times. But every time we come they always mess something up. Sub a regular bun for gluten free bun. They gave me a regular bun. Have forgotten our fries multiple times. This last time they forgot 3 orders of fries in our order. Just too many mistakes isn't worth going here anymore. read more

Burger was ok but not worth the price. I've honestly had cheaper and better Whoppers. My GF had cold fries and I had cold tots. I have one more gift card so I guess I'll be giving it another try sometime soon read more

The double classic was good. They have fries and tots. I got the Smash tots and they were decent. I didn't have to wait long for the food. At least they season the meat here, unlike 5 Guys. Price point is about the same, over $12 with tax. read more

Best burger around that I've had. Angus beef that's never frozen makes all the difference. Full of flavor and everything is fresh.

I had never been to this place. Only Judds Burgers, so I compared the bacon double to Judds. Wow, they really skimp on the toppings like bacon. I got the double bacon avocado, and the avocado was hardly ripe, cut into pieces so kept falling off my burger. Then, there was literally once piece of bacon on the burger. I asked why, they say there is three pieces of bacon. LOL. I said no, more like 1 piece of bacon broken into 3 tiny pieces. The meat is not that great either. Says it's angus beef. Lol! Never coming back. The sweet potato fries were good tho. NOT WORTH THE $ . THEY SKIMP!!!! read more

Smashburger - Fast Food Near Me - Nampa, Idaho

There burgers are always consistently good they can use some help with their fry's maybe a steak cut option would be good.Overall I give this place a 4 steak fries and they get a 5. I like that they were opened during this dam pandemic right through. read more

My first and ONLY experience with Smash Burger was a total DISAPPOINTMENT. "Easy Online Ordering" is a complete joke and a total lie. Neither one of my $25.00 gift cards were valid (according to easy online ordering) Then our credit card wasn't processed as the website said our very valid credit card (calculate totals failed). I then called our Smashburger location and the phone rang and rang, I hung up, called back and received an automated message that basically said "We are busy serving our in store customers, please call back" So I call back for a 3rd time and explain to the staff who answered that both $25.00 gift cards are NOT VALID and it wouldn't process our credit card. The staff member told me that the store doesn't have anything to do with the online ordering website? What? She told me I have to call an 800 number. This is what Smashburger refers to as "Easy Online Ordering?) Both gift cards ARE VALID and Activated (Confirmed by Amazon) and our credit card is perfectly valid as confirmed by our bank. I'll give both gift cards to the next homeless person I see standing on the corner. My desire to try Smashburger is no longer. This company won't last long. How are they even currently in business. If anyone asks about Smashburger, I'll tell them to run far away and FAST. Expensive menu items and total incompetence. Thanks for absolutely NOTHING except for our hungry stomachs and the headache I now have! Wow, so bad!!!!! read more

Outstanding burger and shake. Elisabeth was very friendly and helful! You will not find a better burger than this, ANYWHERE! read more

Love the Brussels!! Great option is you want to stay away from fries. PS. Fries are good too. read more

Even with FOUR people working in their kitchen, it still takes them 10 minutes per order. I don't know how this place is still in business.

I've wanted to try Smashburger for a while, as I've heard and read good reviews about the chain. So when I saw this location I really wanted to try it, and I was pleasantly surprised. The restaurant was clean, and the staff was friendly. My burger was cooked perfectly, quickly and was very tasty. I will be stopping at some of thier other locations to try more items on thier menu, and I will be back to this location when in the area. read more