BUYER BEWARE! I rented a unit a little over two months ago from StorQuest at 745 Monument Drive in…read moreHighlands Ranch. Prior to renting I went into the office three different times to inquire about the pricing and future rate increases. I was told by both Tank and Robert that my rate would likely go up in 90-180 days and that my increase could be as much as 20-25% higher. I just received notice that my rate is increasing by 184% (from $132/month to $375/month. I would highly recommend that nobody do business with this company.

Either location or another customer has wrongfully put a lock on my locker and found it impossible…read moreto get a hold of anybody at StorQuest and this needs to be removed tomorrow I'll be back at this location so that this Lock can be removed if not I will be removing it on my own terms and taking business elsewhere

If you had asked me a week ago, I likely would have recommended this place however cannot do so…read moretoday. They billed an entire year's worth of insurance despite providing proof at move in and ignoring multiple emails asking about it. Your rent will be increase 30+% a few months after move in. And if you decide to upgrade units, not only will they increase your rent almost immediately but your auto payments will be deactivated. You won't receive a courtesy call about it but rather they'll hit you with a 30% late fee and lock you out of your unit. You'll likely be locked out for days still after you resolve the payment online because they're closed on the day of the week when most people are actually at the facility. All storage places these days play games with revenue and raising your rent, however you are probably better off elsewhere given the terrible customer service at this location.

I would like to commend the manager of this facility, Tami Hill. There was a problem with one of my…read moreunits which she detected, repaired promptly and advised me of the status along the way. I have been a tenant for 9 years and I highly recommend this facility.

When I went to empty my storage units they had put locks on my units for no reason. I had to go to…read morethe office and the assistant manager Chum Lee assisted me. I hated to bother him because he was sitting comfortably in his little chair doing absolutely nothing but storing calories. All he said was Wow! And said the locks weren't suppose to be on my units. I have called this location on many occasions and never got in touch with anyone. No one ever answered the phone. I would highly recommend you do not use this company just because of the very poor customer service. Horrible service and the staff there sure don't want to help you. Do yourself a favor and use a different company.

Great service. Recommend you talk to the location directly. They are better suited to answer your…read morequestions and take care of your needs/concerns.

From the moment we first walked in, the level of service has been superior. Darlene continues to…read morehave our best interest in mind and we can see her desire to make sure our experience is far above average. A repeat for us for sure!

The place was very clean and the manager Teri was so very helpful and pleasant to work with! I…read morewill be spreading the word for sure!!!

The facility is nice, all storage is indoors, and the staff is great. My issue is twofold. First…read moreour unit was broken into twice and we were not the only ones. We have spoken to other customers while onsite and they too have mentioned being broken into. They only have cameras on the exits, not on the rows. I get camera systems can be expensive but when you have had numerous people complain and state they have been broken into, you would think they would invest a bit to help with security. The other major issue is the rates changing every couple of months. Don't give me the market rate crap. You increase my rate by almost $100 and tell me it is market rate. No, it is not. If I booked a unit the same size as I have now online, I would get it at a substantially cheaper, I just have to move it into a new unit. Plus, they system lets you pick the unit, so you can see the available inventory. Yet you are not willing to work with your existing customers. Do you know how many people would be willing to sign actual leases and not be month to month?

Facility is clean and staff is friendly but be prepared to have your rates increase $100 every 6…read moremonths for no reason! Very disappointed by the price gouging as I now have to move out into a different facility.

We were going to store our camper here and at the last minute, ended up finding a different place…read moreand cancelled our reservation. Thankfully, they came through for us and refunded our entire deposit and rental fee! Was a nice surprise. However, We never did park our equipment here so do not know much about that side of the business.

If only I could give 0 stars. DO NOT GO HERE! I promise you, you will not be satisfied. Their…read morekeypad has not been working for almost 3 weeks. I have not been able to access our camper because I cannot get there during business hours when they are willing to come manually open the gate for me. So I will have to take a day off work to go claim my property and get the heck out of there. Eddie was extremely rude when discussing my problem and very unwilling to work with my situation. "You just expect me to sit there and wait for you to get there?" was his response to me. I attempted to call the after hours number and left a message for the manager and have never received a call back. The fence is falling down, there are areas of the fence cut into, the spaces themselves are crap. I would not trust your property there. Oh, and I learned today that there is rent increase "just like all places" I'm told. So today you will be charged $65 for the space I am currently paying $192 for! I repeat DO NOT GO HERE!

I have used public stowage for a couple years, this location has the best manager and customer…read moreservice. Marni is always so helpful with answering questions or helping me with my account. Marni makes this love awesome. Would recommend.

Marnie is an amazing customer service rep. She provided detailed information, showed me the unit…read moreand how to lock it, gave clear directions on how to enter an exit the facility, and did so in a fun happy positive way I highly recommend public storage- Marnie is the best!!!

Excellent place good customer service clean and accurate billing. Worked out well for the short…read moreterm that we needed a little extra storage space

Excellent service Everything went really smooth and manager…read morewas really nice Will recommend

I was fully prepared to give one star, because some of the people who work here are JERKS. The bad…read morepeople didn't use a mattress bag, so I tried to return it. Twice. Even though they say, "Buy plenty, we'll buy them back," AND they have a complete record of ALL MY PURCHASES, I was told that I need the paper receipt. So I had the mattress bag in my trunk. Today I decided that I was tired of looking at it, and went back. I did it as an exchange for book boxes, and that worked. Success at last! So, four stars for NOT giving me attitude and making my life difficult. I would like to give the employee credit, but that would expose the jerks, whose names I never bothered to get. Mainly because when I couldn't return the sealed mattress bag, I departed tout suite. I do have the giant paper receipts, but idk where I put them.

The worst customer service, rude, and unprofessional. Took…read morethe car for a hitch install. The hitch was preordered 2 weeks in advanced. When arrived, I made sure that they actually able to install it on my vehicle, got a confirmation from the mechanic. 5 hours later got a call saying that that received a wrong part. Came to pick up my car and she wouldn't give it back to me, because the couldn't find the paperwork... Rescheduled. A week later trying to get confirmation by the phone that they have my part and the lady puts me on hold for 45 minutes, I hanged up and called again, she put me on hold again ... still no response. The most careless person on a phone. My appointment is today... I wish there was another location to install the hitch in Denver. Too unfortunate that U-Haul doesn't keep it up to the standards.