I was fully prepared to give one star, because some of the people who work here are JERKS. The bad…read morepeople didn't use a mattress bag, so I tried to return it. Twice. Even though they say, "Buy plenty, we'll buy them back," AND they have a complete record of ALL MY PURCHASES, I was told that I need the paper receipt. So I had the mattress bag in my trunk. Today I decided that I was tired of looking at it, and went back. I did it as an exchange for book boxes, and that worked. Success at last! So, four stars for NOT giving me attitude and making my life difficult. I would like to give the employee credit, but that would expose the jerks, whose names I never bothered to get. Mainly because when I couldn't return the sealed mattress bag, I departed tout suite. I do have the giant paper receipts, but idk where I put them.

The worst customer service, rude, and unprofessional. Took…read morethe car for a hitch install. The hitch was preordered 2 weeks in advanced. When arrived, I made sure that they actually able to install it on my vehicle, got a confirmation from the mechanic. 5 hours later got a call saying that that received a wrong part. Came to pick up my car and she wouldn't give it back to me, because the couldn't find the paperwork... Rescheduled. A week later trying to get confirmation by the phone that they have my part and the lady puts me on hold for 45 minutes, I hanged up and called again, she put me on hold again ... still no response. The most careless person on a phone. My appointment is today... I wish there was another location to install the hitch in Denver. Too unfortunate that U-Haul doesn't keep it up to the standards.

Terrible customer service and very shady to say the least…read more I reserved a truck and a furniture hand truck several weeks in advance. I arrived 10 minutes before they opened and was first in line to pick up my items. I learned they only had one truck available and they didn't have any hand trucks to rent. They blamed others and knew they didn't have any trucks or hand trucks for 3 days. I told them they could have called me in advance so I could make other arrangements but they said they don't do those types of things. As I was getting the truck, two more customers arrived waiting to get trucks, which they didn't have anything to check out. As I went through the truck before leaving, I learned the truck only had 3/4 of a tank of fuel and was told to bring it back this way. I left and scrambled to find another location to rent a furniture hand truck which added additional miles and costs and time from what I needed to do with the truck. I brought the truck back 4 hours later and was told I didn't need to do anything as they would send me the final bill via email. Three days later, I received the final bill and noticed I was charged for not bringing the truck back with a full tank. They charged me an additional $66 ($8 per gallon). Keep in mind, I received the truck with 3/4 of a tank and brought it back with a little more than 3/4 of a tank of fuel. I tried to call these people directly, but was unable to and ended up talking to someone at Penske in Aurora. They did refund my money and had seen all the original notes stating I received the truck with only 3/4 full and said they should have never overcharged me and should have compensated me for not having a hand truck available. Not sure what these folks are trying to pull, but they didn't care I wasn't happy and tried to rip me off as a result of their failure to properly hold those who returned the truck before me accountable. Recommend you not rent from this location.

Penske was a great decision for our move across the country. Best rate for better value compared to…read morecompetitors. When we picked up the truck each staff member was incredibly helpful & involved. These ladies assisted us getting situated for our long ride with seats, mirrors, manual, & dashboard. The truck was in great condition- clean & not a single mechanical hiccup occurred during the trip. We felt safe all 1,500 miles even during a stressful cross country, major life changing event over the holidays. Thank you Penske!

I rented a truck on 9/17/23 and I rented it for 2 days. I had to pick it up in Colorado Springs…read morebecause they didn't have any trucks available where I wanted to pick it up which was Pueblo, Co. anyway I explained this to the gentleman where I picked the truck up and he gave me extra miles for it. That's where the trouble started when I turned the truck in at Greenwood Village they were closed so we filled out the paperwork and left it there. I called the next day and asked if there would be any more charges and the lady told me "NO" then 2 days later I got a $156.53 charge on my card! I went back and forth with someone sending my contract information and they said all they could do was refund $31! So I called them and was on the phone for an hour and a half trying to explain to them what my contract says and I was refunded only half! Oh and the people at this Greenwood Village office said I put 304 miles on the truck which I only put 200! So someone at this office is very dishonest!! I WILL NEVER RENT FROM BUDGET AGAIN THEY ARE CROOKS!!!

Rented a one way truck from Budget at the end of December, and returned it 5 days later. Two months…read morelater received a bill for $300 from budget to remove graffiti that was on the truck when I picked it up. Do yourself a favor, don't use Budget! **Update** - Responded to Budgets outsourced claims provider Sedgewick and explained the situation, their response was to send the bill to collections with no warning. I can't stress enough to not get involved with Budget, terrible terrible customer service.

We were going to rent a truck for an upcoming move but the gentleman on the phone was quite rude…read moreand left us on hold for 4 minutes, only to talk with an attitude like how dare us ask him to do his job, so we hired a mover instead

Mark and Harry were both great…read more My truck rental experience on moving day in Englewood was great. My reserved truck was parked right out front and waiting for me on arrival. The checkout was pretty fast, and Mark was efficient at showing me the features of the truck, which was in great shape with low miles. The only small hitch was that the fuel guage showed "F", but when I went to fill it up after driving 18 miles total, it took almost 7 gallons to fill up! Mark adjusted, without quibble, my mileage down a few miles to make up for the extra fuel I bought for a short ride. A very good experience start to finish. After miles adjustment, I raised my review from 4* to 5*. It was deserved. Mark Defrees is very professional.

Perfect for what I need it for. Customer service is great. Very responsive and super helpful and…read morefriendly. They're updating their gate entry and exits to make it more convenient to renters. I just expanded to a larger unit to be able to store more of our things since we had such a good experience with the smaller one.

At first, they seemed reputable, but after all is said and done, they lie about policies, pricing,…read moreand deposit refunds. They still owe me deposits on three storage units, that I cleaned (and took photos for proof of cleaning) and they admittedly over charged me for mileage on their Storage container delivery, but refuse to return calls or refund the overcharge. Very disappointed with the way this company does business, steer clear of this place. *update*. I received my refund deposit for two of the three units. Still waiting for the overage of the mileage charge and my other deposit.

I rented a truck online in late June 2024. I didn't need a large truck, but I absolutely needed the…read moreeasy loading ramp because I was going to be losing the truck alone. The truck I rented online was the wrong size because the small ones do not have the ramp. When I realized my mistake, I had already completed the online check out. I went inside expecting to be told, "Too bad." To my amazement, the clerk understood my problem, cancelled the incorrect rental, and immediately rebooked the smallest truck with a loading ramp. In spite of my own mistake, I was in and out within 20 minutes. The return was simple. I just parked it in the return area, did a quick walk around with the employee, and got my receipt for a completed return. No unexpected charges and fees.

This is my usual go to place for propane tank refills. Most of the time they provide excellent…read moreservice but recently they've had a shortage in people certified to do propane tank refills. I will come and wait outside for a tank refill only to be greeted with a worker telling me they don't have anyone here today that can do tank refills. It wastes time and money especially for people who are busy with kids that set aside time to go do these things. I'll give this place another shot because I've had good experiences before but it's extremely frustrating when I come in, only to be turned away because nobody is here to refill a tank.