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    Black Swan logistics

    5.0 (1 review)
    Closed • 8:00 am - 9:00 pm
    Updated over 3 months ago

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    4 years ago

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    Kerry J.

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    Best Movers - Setting up at my new place

    Best Movers

    (314 reviews)

    $$

    After using this company for several local moves, my last experience was awful. Aside from damaging…read moreseveral pieces of furniture and claiming it was like that before the move (it wasn't; I keep my furniture in excellent condition), the packing experience was terrible. They took original, painted artwork and put it in a box with other framed pictures and metal pictures without protective wrapping. Despite telling them that I had items in two storage units as well as a single-family home, they failed to adequately staff my move, resulting in time wasted at the storage facility for another truck to show up and insufficient personnel to unload the trucks at my new location. The whole move lasted well into the night because they hadn't adequately resourced my move. Regarding the damage to my furniture, I was told I would be reimbursed a certain amount, and I agreed. It was a fair offer. Then I got another written offer that was significantly below what was originally offered to me. The amount that was supposed to be reimbursed to me? Never received. As I unpack more boxes, I'm finding more damage and shoddy packing. I can no longer recommend this company.

    Absolutely the worst service one could expect. It will take me two moves to move out of my…read moretwo-bedroom condo because they did not move the contents to the truck during the four hour reservation of the loading dock. I scheduled a second move with them, taking a 3-hour slot on the loading dock, and they just called to inform me they will be an hour late. I now have 2 hours for them to complete what they did not do the first time. Of course, they charged me full price both times. I highly recommend you look past this company and find a professional mover. I need to repeat, they are absolutely the worst! As an addendum - after arriving late, they decided to make a stop in between locations. On our 7-8 mile move they arrived 1 hour after us - we left at the SAME time. They indicated they got stuck in traffic - whereas somehow we did not.. They of course charged us for this hour.

    Bookstore Movers - Another year taking the top prize!

    Bookstore Movers

    (831 reviews)

    Dupont Circle, Downtown

    After going through a pretty traumatic break up and having to move unexpectedly, I immediately…read morecontacted Bookstore Movers through Yelp. I had had a great experience with them just last year when I last moved and knew they'd be able to get the job done again. My project was immediately responded to and they were able to help me move two weeks later on their soonest available date. The three movers, Pat, Renaldo, and Kevin were incredible. Communication leading up to the move and theday of was great. They were able to move all my large furniture within 2 hours. Everything was wrapped carefully and efficiently. They were kind and thoughtful, helping me make adjustments to the furniture layout once we got to the destination. Their positivity through one of the hardest situations I've ever gone through was much-needed and made me feel confident in entering this next chapter. I even had a last minute change to the destination (originally everything was going into storage but I ended up finding an apartment just in time), and the professionalism and patience from the entire Bookstore team through this change was excellent. Pricing was reasonable yet again and came out to about $500 (excluding tip) for the truck fee and moving of 16 large items. Thank you Bookstore Movers for helping me when I needed it most!

    We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

    Top Movers Pro

    Top Movers Pro

    (2 reviews)

    Crystal City

    This was one of the worse moving companies I have ever dealt with. Ironically, both the company and…read moreThumbtack.com were extremely eager for my review. I guess they think if they get your review right away, it will less likely be negative. That does not track in my mind. Reviews should be based on performance. I would never use or recommend this moving company again to anyone, not even an enemy. My review also goes for Thumbtack.com, who I used to find this mover. I will never use it or any of its contractors again. The "mover" arrived at my place with just one dolly. I am convinced that they did this was purposely done so that it would take longer to load and unload the truck, thereby increasing its charges. Instead of being honest upfront about the charges for the move, they pad the charge by delaying the time it takes to move your items using one dolly. I had no large items. Ninety-five percent of my items were already packed in 27-gallon plastic containers. Their delay tactic worked. Also, the company was so desperate for payment that it hounded me hourly afterwards claiming it had no funds to pay the two movers. I gave each worker a fifty-dollar tip because that is what I always do. It's not the worker's fault that the owner is not honorable. NEVER USE THIS COMPANY.

    Top Movers were absolutely incredible! Professional, efficient, and careful with all my belongings…read more They showed up on time, worked fast, and made the whole move stress-free. Highly recommend them to anyone looking for reliable movers!

    Potomac Moving Company - Before head out to do a long distance move to NYC

    Potomac Moving Company

    (110 reviews)

    Great company, who moved me same day between states. Very flexible, friendly and professional. Will…read moreuse them again!

    It had been a very long time since I last moved and the last company was all booked up on the date…read moreI was looking for assistance. So after receiving a few quotes from a handful of businesses, I went with Potomac Moving due to the speed of their response, clarity in communication, pricing and overall warmth and professionalism. In our first phone call to walk though my needs, they were very assuring and accommodating, which is a such a relief in the midst of stress and coordination that comes with planning for a move. They were also always very responsive in the few times that I reached out between the time I paid the deposit and the actual move. A night or two before, I sent at email regarding wardrobe boxes, since I was debating whether or not I should buy and have a few delivered to me. The owner responded quickly, assuring me that wardrobe boxes were tried, true and if I wanted to buy any directly from them that I could. That ended up being a great call, because they were able to properly enforce the boxes so that even the boxes filled with my heaviest coats remained in tact. On the day of the move, the movers were communicative regarding their arrival time. They were also very nice and hard working. I had a few large furniture items that needed to be disassembled and they ended up being quite beasts to tackle. But they worked diligently to break them down. Once it came time to move things to my new place, that was a breeze. One gesture that I thought was just so classy, was the owner called in the middle of the move to check-in on how things were going - I really appreciated that. Overall, would definitely recommend PMC - they're easy to work with, fair and transparent about pricing and you're sure to be met with professionalism!

    Careful Hands movers - Work diligently and carefully while packing this POD

    Careful Hands movers

    (3 reviews)

    Benning

    Great group of guys, very friendly! Quick to respond. We had them move us into storage and then…read morehappy with them so we used them to move into our home.

    I booked this moving company through UHaul.com for 3 hours and 2 movers, scheduled to start at 8:00…read moreAM on June 28, 2025. I booked and paid online ( Jun 17th) and called the company the next day (Jun 18th) to confirm the time and date. They assured me everything was good to go. That was the last I heard from them until the morning of the move. Concerned by the lack of communication, I started calling at 6:00 AM. No answer. Called again at 7:00 AM and still nothing. No one returned my calls, no confirmation, no notice of any issues. At 8:00 AM, when the move was supposed to begin, the first mover, Delante, called and arrived. He was the only saving grace of this entire experience; polite, hardworking, and clearly caught in the middle of a mess he didn't create. He told me he had no idea where the second mover was. Shortly after, I finally got a call, not from the second mover, but from the owner, questioning why I had called earlier that morning. Instead of apologizing for the confusion or delay, he told me the second mover was injured and asked for patience and understanding because he's a small business. That excuse doesn't cut it. You're a business. I paid for a service. If you can't deliver it, you need to communicate and make it right, not guilt trip your customer. Even worse, I later found out that when the owner was finally made aware of the second mover's injuries, he reportedly told Delante to walk off the job and cancel on me entirely. Who does that? Leaving someone stranded on moving day, knowing full well that most people book moving services because they don't have support, is inhumane and shows zero professionalism. Delante stayed and did what he could, but one person handling a two-person job made the process slower and much more stressful. I ended up having to pay for additional time, despite the delays being the company's fault. No discount, no refund, not even a sincere apology. An alternate mover eventually showed up at 10:00 AM, two hours after my start time. What could've been done in 3 hours with two people ended up eating my entire day. I had to call in help from my ex-boyfriend, brother, and roommate just to get through it. The owner was dismissive, unapologetic, inconsiderate, and clearly more concerned with defending himself than doing right by a paying customer. I will never use this company again and do not recommend them to anyone. Delante was the only professional involved and the owner should be ashamed of how he runs this operation. If this is what qualifies as a "top-rated" service, I can't imagine what the bottom looks like.

    District Relocators - the state I received my boxes a few days later. I had no words.

    District Relocators

    (510 reviews)

    Downtown

    My boyfriend used this service for his move yesterday and had a great experience. The mover team,…read moreDre, Jamaal, and Chris arrived on time and immediately got to work. They wrapped his things up and provided furniture covers before putting his things into the truck. We met them at his storage unit and when we thought the storage unit would be too small, they looked it over and said they could fit everything. They meticulously maneuvered everything into our unit and got it all to fit! Because of this, they saved us from having to pay more money for a larger unit. We honestly had a good experience from start to finish and are greatly appreciative for their assistance. Plus, their pricing was incredibly reasonable. We will definitely be using them again.

    This is my second time using them. The first move went smoothly, which is why I hired them again…read more Unfortunately, this experience was completely different. While the crew arrived on time, there were only three movers instead of the four that were expected. I was then charged an additional $120 for an extra hour. One of the movers openly admitted that he had been out all night and was exhausted, which was evident in his performance throughout the move. The most frustrating part is that I moved into a brand-new construction home, and the movers caused significant damage. They put holes in my walls and scratched my stairs. I understand that minor scuffs can happen during a move, but these were deep gashes and holes that require repair. Before the crew left, I brought the damage to the attention of the lead mover. He told me not to worry and said I could file a claim using the claim number on my receipt. Since then, I have called multiple times and have not received a single callback. The only person I have been able to reach says she is in sales and cannot help me. No one has contacted me, and no repairs have been made. The lack of accountability and customer service has been extremely disappointing. Based on this experience, I cannot recommend District Relocators and would strongly advise others to consider a different moving company

    Black Swan logistics - movers - Updated September 2026

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