Will is an amazing mechanic. He is thorough and pays attention to detail. As some one who fixes computers in hospitals It is great to know this mechanic pays attention to detail and fixes the problem. I trust him with the vehicles I drive my wife and grandkids around in, knowing when he is done it is fixed right. This guy knows his stuff. read more

Definitely don't work with you on payments plans... Also they turn a simple job into a more expensive situation... If you are a women, Do not go to a shop talking about car issues. These shop managers will try to take you for everything you have... Just cut throat....smh.. read more

We have been depending on Keith for 22 years to repair our BMWs. Keith has never let us down. The service is always professional with a fair price. We always recommend Keith. read more

I have ZERO complaints about this place. I don't know if maybe it changed ownership or mechanics or what, but I received great service at a great price. Actually my bill was about 1/3 of what my know-it-all self was ready to have done. I had actually strongly urged them to make a much more expensive repair job based on the check engine code, but they only did what was necessary. They could have taken me for $$$ but didn't. Car fixed, it's been over a month now and the problem is definitely 100% gone. Mechanic definitely illustrated personal BMW knowledge that didn't come straight from a book. Ten out of ten, will use again. read more

09/18/2020 DONT EVER GO TO BLACK FOREST MOTORS! Our Audi has been in the shop for over 2 years now and Keith Lynem has refused to call back when asked to every week that we call and every phone call he used to say yeah it'll be ready next week and next week turned into next month to 2 years and still no phone call that an "alleged" auto repair is supposed to call with any updates. After telling him over the phone that it's been 2 years he says there's no way and it will be ready in a couple of days but we have all the paperwork from a rental used so it will come back to bite him. This is no adult because of the childish behavior exhibited because of filing with the Better Business Bureau so he hides behind that desk of his and sends our phone calls straight to their voicemail. DON'T WASTE YOUR TIME AND MONEY WITH KEITH LYNEM OR BLACK FOREST MOTORS!!! read more

Will has done nothing but great business with me! Throughout the multiple times I've brought my BMW to him, he has always taken care of me and made sure things were left correct before he handed me back the keys! As well as getting the job done quicker than any other shop around Indy! read more

My boyfriends car has been overheating so the first place we took it was here since then it's been to BFM two different times in the last month and all they did was replace the radiator, water pump, thermostat, some belts and to my surprise the car is still overheating my boyfriend and his family are out a ton of money because of the lack of knowledge and communication at BFM. How can you have a car over two weeks replace all these things and not figure out the bottom issue? Because they do a half a** job. You have not done your job. read more

OMG, GO TO ANY OTHER SHOP BUT THIS ONE, PLEASE! Sit down, this is a long, unbelievable, stressful, expensive story. I took my 2003 Mercedes SL 500 here MAY 17, 2019 for two issues: battery drain and suspension issues. After paying the full total of $6,000 up front before Keith Lynem would even start work on my car, they allegedly fixed both issues, finishing on Jun. 7, 2019, 3 WEEKS LATER. So I picked it up and lo and behold both issues cropped up again almost immediately. Only because I assumed it was still under warranty, I took it back to BFM on JULY 10, 2019. After many, many weeks of them trying to localize the problems, now began 7 MONTHS of the same reply by Keith to repair status checks: On Tues. "It'll be done Fri." On Fri. "It'll be done Tues." Twice a week. For 7 months. 7 MONTHS! Hopes raised, hopes dashed. No communication unless I reached out for a status report. Report filed with the BBB did no good. Report filed with the Indiana Attorney General's Consumer Affairs Division did no good. Threat of a lawsuit did no good. Slow forward to DEC. 10, 2019. Having had it with this shop's incompetence and Keith's continued lying communications and fake and missed deadlines, I called him and said close up my car, I'm having it towed on Thurs., Dec. 12 to another shop. On Thurs , Dec. 12, 2019, I called to confirm the pickup time and Keith said he had had it towed to the Northside Benz dealership service dept. on Wed., Dec. 11 (without my permission). His two "It'll be ready Tues., It'll be ready Fri." replies continued FOR TWO MORE MONTHS. On FEB. 9, 2020, I returned from vacation to find a mechanics lien in my mail saying if the repair bill wasn't paid by Mar. 11, the car would be sold at auction. Keith said he was negotiating with the Benz service dept. over the repair bill and that it would be resolved before the deadline. For weeks and weeks after that, his replies were the same. As the auction deadline got closer and closer for MY CAR, I talked to the Benz service dept. business mgr. He said he was NOT negotiating with Keith, that the bill would not be lowered, and my car would go to auction on Mar. 11 if the bill wasn't paid. Keith continued to insist he was negotiating with them. After more delays by Keith, on MAR. 2, 2020, I went to BFM and told Keith I was going to the Benz dealership to pay the bill myself that day and to get my car, for him to call them and authorize them to accept my payment, and release my car to me. He agreed, again, on MAR. 2, 2020 and promised to pay me back for the repair bill I was paying totaling $4,538 (remember this was on allegedly warranteed work totaling $6,000 done by BFM on Jun. 7. 2019). Come to find out at the Benz service dept., MY CAR HADN'T BEEN THERE SINCE DEC. 11, 2019, IT HAD BEEN THERE SINCE JUL. 24, 2019 - 2 WEEKS AFTER I'D TAKEN IT BACK TO BFM! Keith had lied to me about its location for 8 months. 8 MONTHS! And they hadn't just finished the repairs, they had been done on Feb. 2, 2020, a month prior. I could have had my car back a month earlier if he'd just paid the bill! And since he'd refused to pay it they'd tacked on over $1,000 in storage fees on top of the repair bill that I had to pay to get my car back and that he now owed me. On Thurs., Mar. 4, 2020, I took an IOU form to BFM and had Keith sign he would pay me back the $4,538 (including the additional storage fees) he owed me, BY JULY 4, 2020. Well lo and behold that deadline, like all others he set, he blew by with no communication or fulfillment of his promises (can we say, stringing me along, playing me like a sucker? YES!). Here we went again with the twice weekly calls to him (he called me twice in nearly two years with status updates) to find out when I was going to get my money back. Excuses ranged from we're closed due to covid (not true, auto repair shops were essential during lockdown and BFM was open, evidenced by the changing cars dropped off for repairs and the ones repaired and awaiting pick up), business hasn't picked up from the lockdown (see previous rebuttal), to, again, you'll have it this month. That last promise was missed in Jul., Aug., and Sept., 2020. Finally he magically came up with two, $2,000 cash payments before Oct. 12, 2020. That left an elusive $538 still owed to me. Again the missed deadlines set by him. In Nov., and Dec., 2020. And in Jan., Feb., Mar., April, May, and June, 2021. On and on. Excuses, false deadlines, reasons du jour. Hopes raised, hopes dashed. Not one penny sent to me. Not one dollar. Nothing. Zero. Zilch. Nada. Then - Finally. FINALLY! 2 YEARS SINCE I TOOK MY CAR TO BFM FOR REPAIRS, 1 AND A HALF YEARS AFTER I PAID HIS BILL MYSELF, 1 YEAR AFTER HIS SIGNED IOU PAYMENT DEADLINE, he finally sends me the final lousy $538 reimbursement he owed me. End of story. End of nightmare. End of my ever going to that f'd up shop and Keith Lynem for ANY repair on ANY vehicle. Like I said at the start, OMG, GO TO ANY OTHER SHOP BUT THIS ONE, PLEASE! read more

Several people warned me about this place, even the tow truck driver, but I didn't know anywhere else to take my Mercedes, being new in town. Tried to sell me a new battery which I didn't need and their prices are outrageous. They wanted to charge me $4000 for a fuel pump. I told them no thanks and had to take it elsewhere. The tow truck driver who came to pick it up mentioned he has picked up several cars recently here due to questionable ethics. read more

Way over expensive, questionable honesty. Tried to charge me for parts I didn't need. Avoid this place. Diagnostic fee was twice what world wide motors is. read more

My wife needed her Jaguar XF looked at and the location that could fix it wanted a couple thousand dollars just to remedy one problem. I was told to give Black Forest Motors a call to see what they could do. I made an appointment with B F M and arrived at their location. Keith introduced himself to me and asked me to lift the hood. Keith immediately began calling out issues that the Jaguar was having. Long story short, all of the issues both minor and major were fixed and my wife is so happy to be behind the wheel again! Thanks Black Forest Motors! read more