I have been waiting for a part that I prepaid for for a little over two months. I have been in…read morethree times in person and was told we will call you back once it comes in or we find out any information I called finally got a worker, who in person was really nice to me however, on the phone, he completely interrupted me was rude and did not listen to what I had to say and somehow the phone hung up in the middle of our conversation. I do not believe that I will be back to this location again I get that the product was on clearance and the company went out of business but to tell me over and over again that they could get the part that the other business had the part, etc., is Crazy. Now I have to make my way over there to get a refund and hopefully it will be nice and calm. I worked with both a manager and a gentleman service worker they were both nice in person however it's not about the money. It was not that expensive but they just should've told me it's not even possible and canceled the order instead of

I went into the store last week to get a a part for my car first of all the person that helped me…read moreput in the wrong car completely different from mine which in return I got the wrong part. I did not notice that I had the wrong part until I actually opened the package fast-forward to three days later when I was able to get back up there, I came back to try to return the part only to be told that I cannot return the part because the package was open even though I explained the situation and told them that it was your worker that made the mistake so I couldn't get my money back. Terrible customer service. This company does not take accountability for their mistakes and should have returned the item after being told that it was their mistake. I'm out of money because of their mistake.

Stopped by for a quick diagnostic, and the team was super helpful! They figured out the issue fast…read moreand got me the info I needed. I feel like going into auto shops and dealing with car (anything) can be a little daunting but they made the experience quite seamless. I really appreciate the speedy and friendly service. I'll be back in the future when necessary!

Let me tell you they need more salesman like Quincy very knowledgeable about vehicles and treats…read moreyou like a customer amazing service keep up the great additud.

Horrible location, limited hours, employees are mean, rude, sarcastic and confrontational. I…read moreordered parts and was told I would receive a call in the next few days when they came in. I waited an additional 3 days past when they were supposed to arrive and then called. Spoke to a man who made me repeat the invoice number three times because he wasn't listening and was annoyed at getting a call. He then said my phone was disconnected and that's why I didn't get a call. I stated my phone has been on for over 15 years without interruption. Then Amanda who I bought the parts from started screaming and said my phone is disconnected. She became even more angry when I told her I was calling on the phone she said is disconnected. I then called the corporate office 317-241-2356 and spoke to Scott who is the district manager. He said he would deal with their behavior and I wouldn't have a problem with any confrontation picking up the parts. I went into the store and Amanda again said my phone is disconnected. She dialed it and it said disconnected. I called her back on the same phone and it rang. She blamed it on me and said I must have spam blocker and got upset when I asked why NAPA would show up as spam. She raised her voice and informed me that if she was yelling people would hear her in the parking lot. The other male employee (large man with glasses) was laughing and making fun of me to the other customer in front of him, which he continued to do in the parking lot after I left. Amanda slammed the parts down on the counter and told me to leave her store and never come back! I went to a different store, was treated wonderfully and they used their phone to call mine and it rang with their name. They have no idea why this stores phone wouldn't make a call to my number. They had no problem. I was never rude during any part of this transaction, however the employees, especially Amanda were extremely rude. The district manager Scott doesn't care because he lets them continue this behavior. He just screens calls and doesn't return them. If you want to deal with mean rude obnoxious people who hate life and take it out on their customers, then go here and get a tongue lashing. I know several mechanics in the area and have started speaking to them. None are going to buy anything from this store and are going to advise their customers not to as well.

I'm not usually the naysayer when it comes to reviews. I'm a fierce optimist who tends to lean…read moretoward positive reviews. However, my own recent visit here kind of left me feeling "Meh." I stopped in because my radio had gone out along with my ability to charge my phone. I'd had a handful of people suggest getting my fuses checked as everything else electrical seemed fine. While I can obviously accept there are limits to how much "service" a retail outlet can offer, it seems weird to me that a place that replaces batteries, checks engine lights, replaces windshield wipers and offers more hands-on services makes a point of saying they can't assist with testing a fuse. Instead, this wheelchair using driver had to climb out of my wheelchair, lean over, and try to manipulate the ridiculously fine tester that they'd sold me. Fortunately, someone drove by and offered a bit of assistance as my hands just aren't made for that kind of fine motor skill work. To their credit, I will say they at least looked and could tell which fuse kit/tester I needed. So, hey, that's a plus. I don't know. I'd always heard high praise for AutoZone's helpfulness. Personally, it felt like more of a "can't do" than a "can do." Awful? Nope. The employee was friendly and did at least, I think, sell me the correct kit (hard to tell as the problem was not solved). Again, I'd say this was more of a "meh" experience than a bad one, however, I can easily say I won't be back.

Today I went to the AutoZone at 6055 E 82nd St in…read moreIndianapolis to buy replacement tail lights for my 2019 Chevrolet Equinox. After buying them, I attempted to install them in your parking lot, but was unsuccessful, even after a fairly thorough online search. I then asked a manager named Danny, a young Hispanic woman, if she could help. She was very kind and professional, and spent about 15 or 20 minutes trying to do it, including looking at an instructional video online. She did not find the tool that she needed to get the panel open, but she went far above and beyond the call of duty, and was very friendly the whole time. I greatly appreciated that excellent service, and I will continue to make AutoZone my first choice whenever I need anything auto related.

Everything! Great service (I can stop by for a quick tire check and air w/out charge), great…read morequality tires, great pricing and great magazine selection if you choose to stay while your vehicle is being repaired!

We have been going to Harris Tire for many years approximately 8 year. If you want an honest and…read morefair mechanic, then go see Dan at Harris Tire.

Been there a few times I was happy with the prices fuel pump on one occasion break service on…read moreoccasion or change on another occasion

This place was great! Staff were all friendly and helpful! Service was completed very quickly…read more GREAT CUSTOMER SERVICE! WOULD RECOMMEND THEM TO ANYONE! Thank you, indianapolis auto parts!

My first time dealing with this type of service, mind you, and I brought them a classic Saab…read moresteering rack. They had one already resealed and ready for me to take! I neglected to remove two nuts and an ABA clamp. Since I'm restoring this 44 yr old Saab, I left them a message on a Sunday that I'd pay to have those items shipped to me. I felt silly asking but did so anyways. On Tuesday, I received the items--overnight shipping no less! Amazing service! Keep it up, Indy Rack and Axle, and thank you!

I took my truck into them 2 months ago they had my truck for two days and said nothing was wrong my…read morefront differential is missed up and my drive shaft they don't know what they are doing so disappointed

The customer service was horrible! Me and my wife had to wait for 2 hours just to get told the…read moremuffler we wanted was rusted that they cut off 1 hour ago don't go here unless you want horrendous customer service!

Nice people. Nothing fancy. Call in advance for a part and bring your core. Cash only.read more