Hear Ye..Hear ye..everyone imagine we are all sitting around a big campfire. It's story time. This…read moreone is true...... I wandered into advanced auto on 5125 N keystone avenue. I was looking for bondo. Didn't know much about the bondo process. The Good Lord put Todd Hoskins in my path! Todd is the general manager. He knows customer service! Todd pointed out immediately the right size. Explained what else I needed which I had at home. Walked up to the counter. Opened up the package. Showed me step by step instructions. Todd even walked over to the business next door. Asked if they had time to make the repair for me. Unfortunately they didn't. The point is Todd is Mr Customer Service! He went above & beyond. Todd is very genuine! Thank you Todd for your great help & Friendship!! Ps Maybe sometime we can sit around a campfire!! Thank you...Mr Daniel E Stonehouse

I bought a new part from Advance Auto Parts and went to return it 12 days later and they DENIED my…read morereturn. brand new, unopened, and I had the original receipt! I won't go back. Terrible way to treat the people that feed your business. I ended up getting my money back after all but wasn't until I contacted BBB.

Alisha was a huge help with a difficult situation, she expertly guided me with the purchase of an…read moreaffordable replacement battery for my van and helped me get refund with the return of my old / expired battery. the best. thanks all

I just had a terrific experience at the AutoZone at 54th and Keystone. Mike W. helped me pick out…read morethe right windshield wiper blades for my car and was very professional and polite. I will definitely go back there for auto supplies in the future. Exceptional customer service!

Horrible location, limited hours, employees are mean, rude, sarcastic and confrontational. I…read moreordered parts and was told I would receive a call in the next few days when they came in. I waited an additional 3 days past when they were supposed to arrive and then called. Spoke to a man who made me repeat the invoice number three times because he wasn't listening and was annoyed at getting a call. He then said my phone was disconnected and that's why I didn't get a call. I stated my phone has been on for over 15 years without interruption. Then Amanda who I bought the parts from started screaming and said my phone is disconnected. She became even more angry when I told her I was calling on the phone she said is disconnected. I then called the corporate office 317-241-2356 and spoke to Scott who is the district manager. He said he would deal with their behavior and I wouldn't have a problem with any confrontation picking up the parts. I went into the store and Amanda again said my phone is disconnected. She dialed it and it said disconnected. I called her back on the same phone and it rang. She blamed it on me and said I must have spam blocker and got upset when I asked why NAPA would show up as spam. She raised her voice and informed me that if she was yelling people would hear her in the parking lot. The other male employee (large man with glasses) was laughing and making fun of me to the other customer in front of him, which he continued to do in the parking lot after I left. Amanda slammed the parts down on the counter and told me to leave her store and never come back! I went to a different store, was treated wonderfully and they used their phone to call mine and it rang with their name. They have no idea why this stores phone wouldn't make a call to my number. They had no problem. I was never rude during any part of this transaction, however the employees, especially Amanda were extremely rude. The district manager Scott doesn't care because he lets them continue this behavior. He just screens calls and doesn't return them. If you want to deal with mean rude obnoxious people who hate life and take it out on their customers, then go here and get a tongue lashing. I know several mechanics in the area and have started speaking to them. None are going to buy anything from this store and are going to advise their customers not to as well.

I'm not usually the naysayer when it comes to reviews. I'm a fierce optimist who tends to lean…read moretoward positive reviews. However, my own recent visit here kind of left me feeling "Meh." I stopped in because my radio had gone out along with my ability to charge my phone. I'd had a handful of people suggest getting my fuses checked as everything else electrical seemed fine. While I can obviously accept there are limits to how much "service" a retail outlet can offer, it seems weird to me that a place that replaces batteries, checks engine lights, replaces windshield wipers and offers more hands-on services makes a point of saying they can't assist with testing a fuse. Instead, this wheelchair using driver had to climb out of my wheelchair, lean over, and try to manipulate the ridiculously fine tester that they'd sold me. Fortunately, someone drove by and offered a bit of assistance as my hands just aren't made for that kind of fine motor skill work. To their credit, I will say they at least looked and could tell which fuse kit/tester I needed. So, hey, that's a plus. I don't know. I'd always heard high praise for AutoZone's helpfulness. Personally, it felt like more of a "can't do" than a "can do." Awful? Nope. The employee was friendly and did at least, I think, sell me the correct kit (hard to tell as the problem was not solved). Again, I'd say this was more of a "meh" experience than a bad one, however, I can easily say I won't be back.

Today I went to the AutoZone at 6055 E 82nd St in…read moreIndianapolis to buy replacement tail lights for my 2019 Chevrolet Equinox. After buying them, I attempted to install them in your parking lot, but was unsuccessful, even after a fairly thorough online search. I then asked a manager named Danny, a young Hispanic woman, if she could help. She was very kind and professional, and spent about 15 or 20 minutes trying to do it, including looking at an instructional video online. She did not find the tool that she needed to get the panel open, but she went far above and beyond the call of duty, and was very friendly the whole time. I greatly appreciated that excellent service, and I will continue to make AutoZone my first choice whenever I need anything auto related.

Everything! Great service (I can stop by for a quick tire check and air w/out charge), great…read morequality tires, great pricing and great magazine selection if you choose to stay while your vehicle is being repaired!

We have been going to Harris Tire for many years approximately 8 year. If you want an honest and…read morefair mechanic, then go see Dan at Harris Tire.

This place was great! Staff were all friendly and helpful! Service was completed very quickly…read more GREAT CUSTOMER SERVICE! WOULD RECOMMEND THEM TO ANYONE! Thank you, indianapolis auto parts!

Was very unprofessional upon arrival members are supposed to get a dollar off they keep changing…read morethe rules on that made me stand there looking for my card on my phone to prove I was a member. And the guy checking people in went ahead and took Mexicans in without them showing their cards on their phone. Very rude

The customer service was horrible! Me and my wife had to wait for 2 hours just to get told the…read moremuffler we wanted was rusted that they cut off 1 hour ago don't go here unless you want horrendous customer service!

Nice people. Nothing fancy. Call in advance for a part and bring your core. Cash only.read more