I'm not usually the naysayer when it comes to reviews. I'm a fierce optimist who tends to lean…read moretoward positive reviews. However, my own recent visit here kind of left me feeling "Meh." I stopped in because my radio had gone out along with my ability to charge my phone. I'd had a handful of people suggest getting my fuses checked as everything else electrical seemed fine. While I can obviously accept there are limits to how much "service" a retail outlet can offer, it seems weird to me that a place that replaces batteries, checks engine lights, replaces windshield wipers and offers more hands-on services makes a point of saying they can't assist with testing a fuse. Instead, this wheelchair using driver had to climb out of my wheelchair, lean over, and try to manipulate the ridiculously fine tester that they'd sold me. Fortunately, someone drove by and offered a bit of assistance as my hands just aren't made for that kind of fine motor skill work. To their credit, I will say they at least looked and could tell which fuse kit/tester I needed. So, hey, that's a plus. I don't know. I'd always heard high praise for AutoZone's helpfulness. Personally, it felt like more of a "can't do" than a "can do." Awful? Nope. The employee was friendly and did at least, I think, sell me the correct kit (hard to tell as the problem was not solved). Again, I'd say this was more of a "meh" experience than a bad one, however, I can easily say I won't be back.

Today I went to the AutoZone at 6055 E 82nd St in…read moreIndianapolis to buy replacement tail lights for my 2019 Chevrolet Equinox. After buying them, I attempted to install them in your parking lot, but was unsuccessful, even after a fairly thorough online search. I then asked a manager named Danny, a young Hispanic woman, if she could help. She was very kind and professional, and spent about 15 or 20 minutes trying to do it, including looking at an instructional video online. She did not find the tool that she needed to get the panel open, but she went far above and beyond the call of duty, and was very friendly the whole time. I greatly appreciated that excellent service, and I will continue to make AutoZone my first choice whenever I need anything auto related.

Came in frustrated cause of some car trouble but thankfully Alejandro was there and was super…read morehelpful. Thanks to his assistance I was able to get my car back in working order. Much appreciated!

Walked in and was helped right away to get my battery tested. David tested my battery and replaced…read moreit immediately. Thank you!!

Alisha was a huge help with a difficult situation, she expertly guided me with the purchase of an…read moreaffordable replacement battery for my van and helped me get refund with the return of my old / expired battery. the best. thanks all

I just had a terrific experience at the AutoZone at 54th and Keystone. Mike W. helped me pick out…read morethe right windshield wiper blades for my car and was very professional and polite. I will definitely go back there for auto supplies in the future. Exceptional customer service!

Hear Ye..Hear ye..everyone imagine we are all sitting around a big campfire. It's story time. This…read moreone is true...... I wandered into advanced auto on 5125 N keystone avenue. I was looking for bondo. Didn't know much about the bondo process. The Good Lord put Todd Hoskins in my path! Todd is the general manager. He knows customer service! Todd pointed out immediately the right size. Explained what else I needed which I had at home. Walked up to the counter. Opened up the package. Showed me step by step instructions. Todd even walked over to the business next door. Asked if they had time to make the repair for me. Unfortunately they didn't. The point is Todd is Mr Customer Service! He went above & beyond. Todd is very genuine! Thank you Todd for your great help & Friendship!! Ps Maybe sometime we can sit around a campfire!! Thank you...Mr Daniel E Stonehouse

I bought a new part from Advance Auto Parts and went to return it 12 days later and they DENIED my…read morereturn. brand new, unopened, and I had the original receipt! I won't go back. Terrible way to treat the people that feed your business. I ended up getting my money back after all but wasn't until I contacted BBB.

Horrible experience with Pendleton, SC store and corporate! Needed new spark plugs for Jet Ski…read morewhile on lake vacation. Brought one spark plug into store to get replacements. Manager said they did not have my brand in stock but cross referenced and had another brand in stock that were equivalent. Unknown to me, Manager made mistake cross referencing and sold me plugs that were not comparable - too hot! Burned up Jet Ski pistons / engine - caused over $4000 damage. Have filed complaint with store and corporate. Manager at store says, "there's no way I could have made that mistake"... Corporate keeps telling me that they referred the situation to District Manager and that someone will contact me - have not been contacted yet! Filed complaint Aug. 20. Meanwhile... no jet ski!!!

No employees were at the desk when I walked in. After I found what I was looking for, I walked up…read moreto the counter and two maskless employees noticed me. Even after noticing me, they did not put on their masks.

Autozone was the last place that I wanted to find myself after a long flight on a stormy night…read moreafter losing one of my windshield wipers on the highway. Pro's: + Proximity to the airport. While the location isn't directly located off of the highway, it is relatively easy to get to when looking out half a windshield (which I highly recommend avoiding at all costs). + Early/Late night hours- Thankfully these guys stay open late. They were the only place open during my frantic search when trying to make it home without having to wait out the never ending rainstorm + Parts- Autozone carries a variety of parts and their computer system makes it easy to have the exact part that you need for your vehicle and if they have it in stock. + Service - like most Autozones, it can be crowed, but thankfully they were extremely helpful in assisting me with actually replacing my damaged wiper

My name is Bree. My car was literally messing up y'all like all type of lights coming on cause my…read morebattery. I have a 2011 Gmc Acadia and the battery is located under the passenger seat. Richard but also goes by Wayne, was able to install my battery with no issues at all. First he tried to give me a jump so I could take it down to the body shop up the street but my car turned right back off so I was basically stuck at AutoZone. He is a mechanic and he did it so fast in a blink of an eye he was done. He didn't struggle one bit. This man knows what he's doing! Come up here and get your battery installed. Annndddd he aired up my tire for me. Thank the Lord he was here cause I was about to be stuck up here.

The drive wasn't very enjoyable but the people who were working there were very helpful and…read morerespectful. Being the first time I had ever been to a place like this. I didn't know what to expect. If I had known that you could rent a golf cart to go in the yard instead of pushing a wheelbarrow around a 6 football field sized yard filled with 100's of cars I would have done so. Noted. But all the vehicle's were elevated so getting under them was easy. There were engine lifts out there i didn't have to use one so I don't know what or how someone would go about borrowing one. But they have them. The parts are very reasonable and if you are in the tires or batteries, pretty much anything else that you could want or need for a vehicle they have it.

Overall, a pretty good experience. The staff were friendly, and the prices were cheap. It looks…read morelike they have a pretty broad selection, although they didn't have any Honda Elements (which I think are more rare). Now I know it's in the name, but just know that you will have to take the part off the scrap vehicle out in the yard. So some basic wrenching knowledge is needed. I took my own tools, but it looked like they had some tools for use out there. Also, if you are looking to get a big part, or a bunch of parts, they have wheelbarrows you can use, or golf carts you can rent for $5/hr ($20 deposit). The $2 yard entry fee was interesting...not sure why they'd charge me to look, but it's only $2. Also if you sign up for their free vip program you get two free entries and $1 entries after that.

The customer service was horrible! Me and my wife had to wait for 2 hours just to get told the…read moremuffler we wanted was rusted that they cut off 1 hour ago don't go here unless you want horrendous customer service!

Nice people. Nothing fancy. Call in advance for a part and bring your core. Cash only.read more

A wonderful and beyond-expected experience here today. I was in line when Mark walked in, hadn't…read moreeven clocked in yet, and said Welcome to Advance Auto Parts, Ma'am, may I help you? He proceeded to replace my vehicle's battery and without any doubt, NO one would have put forth the efforts he did. It was a corroded, challenging mess. I am so grateful to him. Good customer service is unusual anymore. Such an excellent experience!

Had the parts I needed in stock, helped me select from several options and had me on my way in less…read morethan 20 minutes! I appreciated the advise and the willingness of the salesperson to talk with me about my driving habits to better recommend the best brake pads and rotors for my car I'll be back the next time I need parts