Finding a mechanic who truly understands the complexities of a modern BMW can be a headache, but…read more**Rick's Auto Center** knocked it out of the park. I brought my **2021 BMW X7** in because the AC was struggling to keep the cabin cool--definitely not what you want in a luxury SUV. The team at Rick's was professional from the jump. They didn't just throw parts at the problem; they performed a precise diagnostic, identified the cooling issue, and had it blowing ice-cold again in no time. ### Why I Recommend Them: * **Expertise:** They clearly know their way around high-end German engineering. * **Transparency:** They explained the issue clearly and gave me a fair estimate before starting the work. * **Efficiency:** The turnaround time was impressive, especially considering the complexity of the X7's multi-zone climate system. If you're looking for a shop that offers dealership-level quality without the dealership-level runaround, Rick's is the place to go. My X7 feels (and cools) like new again!

They've always been good about getting us in and getting our vehicles fixed, and, unlike other…read moreplaces we've used, actually fixed the problem.

Highly recommended!! Staff was knowledgeable and dedicated to customer service. Price was lower…read morethan all other mechanics. Great place!

Great customer service and price! Had the brakes and rotors done on my Elantra 2 years ago and had…read morethe air conditioner fix recently. Harter's comes highly recommended.

Cannot say enough good things about my recent experience with M&M. They are kind and professional,…read morekept me informed on the status of my vehicle and returned my car looking brand new. I would recommend M&M to anyone looking for collision repair services.

One star because I cannot leave zero stars. MM is lacking in professionalism and basic customer…read moreservice. The front desk receptionist attempts a fake friendliness but the overall vibe for this place is intolerance. I watched this same receptionist treat the person I was with so much more respect than I was shown, until she realized we were together. Oops!! The employee giving the estimate acted as though he couldn't have been more annoyed. Seems like such an odd way to greet a potential paying customer. He was rude, unfriendly and lacking in basic manners, not to mention customer service. I am extremely underwhelmed with waste of time that was visiting this company. I would never trust them with anything to do with my vehicle. Not to mention the overpriced quote that was basically thrown at me with no explanation. Visiting this location and having to interact with these people has truly been the worst part of my day. It's clear they have no idea how many reputable body shops exist within a two mile radius of their shop? I do not live in Indy anymore but am privy to the unacceptable small mentality that is many times found in towns like this. For some reason I thought things would be different in 2024. Yet here we are. I suggest going to Indy Color for your collision needs. They are immediately kind, friendly, professional, and welcoming to all customers. Their pricing is much more logical. I say venture just a few miles down the street and you will find superior service. No customer should have to beg for reasonable customer service when they plan to spend thousands of dollars. There are other body shops. Writing a review for this place was imperative and I hope this saves you a few minutes. MM your intolerance is showing.

My story is longer than you'd care to read about…read more.. But I was in an unusual situation that needed a trailer towed from Indy to Chicago. Had an arrangement with another guy set up and he bailed at the last minute. So I cold-called Hobbs and Dave, the owner, is who answered. When I explained the situation, he offered several solutions, including storing my trailer for free since I was in a bind. Who does that these days??? I don't live in Indy, but if I did I'd patronize Hobbs for any automotive or towing needs. Outstanding customer service, friendly owner and staff.

Great service and staff. Would recommend to anyone. Keep up the great work. Always have a something…read moregoing on with one of my vehicles

I was on a long triad trip going South, when all of a sudden my civic suddenly started losing oil…read morepressure. I pulled into Ed Martin and gave them my story at service department. They immediately started troubleshooting my car, found the issue, repaired, and I was on the road in 2 hours. I can't thank them enough! Price was reasonable too, can't be mad at it! Thank you guys and gals! You allowed me to make it home with family before the fireworks!

If it hadn't been for a particular in-person visit, my review for Ed Martin Honda would likely be a…read more2-star experience. My car had an unexpected death about three weeks ago. As a wheelchair using driver, it's not particularly quick or easy to identify an appropriate vehicle that will meet my needs. I don't drive a van. I typically have driven a 2-door automatic, however, it has to have enough room between the driver's seat and the door frame that I can put my wheelchair, when folded, in the backseat. When I was younger, these were easy to find. These days? Not so much. I first called Ed Martin Honda as I was curious about a used Honda Civic. I'd had a Civic before, but cars change over the years and I wanted to make sure. I was transferred multiple times trying to find basic answers about the vehicle. At one point, I simply asked if they could measure the space I needed to know about as I'd been able to determine how much room I needed. It was really basic customer service, and they just wouldn't do it. Majorly dropped ball. Somewhat on the flip side, I did an in-person visit and the sales rep definitely went out of the way to let me try a couple of the vehicles. I was definitely impressed, and there was a definite effort to try to think of vehicles that would actually work. That was good customer service, though we didn't actually find a vehicle. For the record, I ended up buying a Honda. If that original associate had been more helpful who knows what could have happened? I learned that both the Civic and the Accord would work (coupe versions, so slightly older). I ended up with an Accord that I'm anxiously waiting for it to arrive. This was a solid mid-range experience, though somewhat disappointing given I've generally heard great things about Martin's customer service. Phone call? Disappointing. In-person? Much better. Overall, I'd still probably return for future needs.

I have been assisted by Jamy's more times than I can recall over the last few years, and cannot say…read morehow appreciative I am for their advice and support as well as their expertise and great service. No matter what I've needed, large or small, whether it's led to me paying them for a service or them waving away my payment because they've done something they consider 'small' when it's been huge to me, they have always made me feel as though it was perfectly fine to just stop in and ask for help! Whether it's Meagan and the ladies up front, or Jamy and the guys working on our vehicles, everyone is so knowledgeable and friendly, and always take the time and care to explain problems, go over options and find the best way forward for everyone. I've heard customers be rude and be excused for it because "We just gave them bad news about their car, it's understandable they're upset, it's OK." I've seen them give customers money back because it cost less money and man hours than they quoted. And I see them discounting those 'expensive parts' they insist on using, because they're superior and don't make their workmanship look bad when they fail yet don't want to pass the cost on to us, so eat it themselves. Tell me where else that happens? These people are special people, support them as they do our community!

This shop gave me the lowest quote for replacing the timing belt, valve cover gaskets, and water…read morepump .. me being a single mother, i decided to let them do the work. 1 day after I picked up, my motor mount broke on my van, causing all my protective shells underneath car to come out underneath. Me hearing the motor mount snap I almost wrecked my car into a ditch. I called them and brought it back, they said it looked like i wrecked my car because their was grass all stuck underneath(from me trying to pull over after hearing a distinctive noise that something was not right). They stated that when my van came in it was missing bolts from the motor mount. I never heard anything about it or had any problems with my van besides the timing belt. Now currently, after paying almost 1700 dollars to them on July 7th, I have taken my van many places. My oil is leaking in three different places including the valve cover gaskets that they claimed they replaced. My transmission fluid is leaking, and my power steering hose is leaking. Other shops wants 2,500 to 3,000 to fix these problems that I could have avoided had i not taken the cheapest quote. I honestly regret taking it to them because my van is so damaged I haven't gotten to use it much because of all the leakage. I am told by several shops that its because the installer was not careful while installing. Also, the lady at the counter is 100 percent rude and yes I did get smart with her after she said they refuse to help me with fixing anything that is now broken and was not leaking before. They ruined a perfectly good vehicle and I have proof from 2, almost 3 shops. It is at another shop now getting diagnosed once again. Do not go with the lower quotes, pay the extra money for it to get done the right way or you will end up with no vehicle like I have and they did nothing about it but blame me for it. Also, always get your car or sum thoroughly checked out before you send it to any shop and get it in writing so that if something does go wrong, you at least have something to prove the damages were caused by said shop. I didnt do this, and now by the looks of it, they won and I have no vehicle

We have brought several vehicles to Marinos and never had an issue. We've been using Marinos for…read moreabout 3 years now. John is honest and fair with his pricing and his techs do quality work.

This is our go to garage for the family cars, John and his staff have always treated us right by…read moreoffering honesty on our car issues and not try to sell us on something we don't need. I recommend this garage for your car care .

THEY WRECKED MY CAR!…read more They were supposed to swap a transmission and additional parts (clutch, bearings, pressure plate and so many more) and they wrecked my car on a test drive. They hit something and the wheel went into the fender, tearing up the suspension, brake, and damage to the fender and front bumper. When I spoke to the technicians they all told me different stories on what happened. The owner is a liar (he said a ball joint broke and it caused the wheel to get into the fender while it was on the lift) and replaced the broken parts with the cheapest parts that they could find. He complained because my performance parts that they damaged were too expensive and bought the cheapest crap that now needs to be replaced. They "fixed" everything that was broken and He (the owner) told me it was running great. Picked the car up and it limped home, barely ran. Took it back and they were supposed to replace the transmission they put in with my old one because the one they put in was "bad", even though it wasn't. Went to get the car again after the owner told me it was running great. I go to pick it up and I requested that the owner rides with me. Sure enough, the car drove like shit. Goes back to the shop because "my original transmission is now bad." If you are keeping count, this is now two "bad transmissions." When I finally pick the car up, it drove like garbage. The tech that worked on my car said that they just didn't want to mess with my car anymore and never took the transmission out. This is verified because I paid close attention to the short throw shifter that was installed. I confronted the owner after the second test drive with him in the car and he repeatedly lied over and over, and then had the audacity to ask me for payment. Part two: When I originally took the car there, I had a bunch of parts that they were supposed to install, including detailed instructions on what to do. After I finally got the car back home, they didn't install half of the parts that they were supposed too. On top of that, my tan interior, including the headliner, is stained with greasy hand prints. They car came back home completely in disarray. They interior pieces where never put back together, hood upright is broken, headlight assembly is broken, front end is janky, the list goes on and on. Had to take the car the someone else and fix ALL of their mistakes. 100 percent crooks!

I got my tires busted open after driving over a monster pothole. I had never had my tires fixed out…read moreof state before but Car Tech absolutely took care of everything for a good price. they didn't up charge me, and were patient with me as I couldn't pick up my vehicle right away. couldn't recommend them enough!!!