I called Black Bear Tree Service on 8-5-19 and heard back from Bill on the following day of 8-6-19. I was calling different companies to try to get a quote on how much it would cost to have someone come out to cut back some branches towards the trunk of our tree. The tree is next to my house and some of the limbs hang above the roof of our home. I also wanted to get an estimate on how much it would cost to remove this tree so I could save up depending on the cost and possibly have it removed in the future. I found Black Bear Tree Service online and read many excellent reviews. On Black Bear Tree Service's website it says they specialize in and I quote: "tree removal, trimming/pruning and stump grinding. We have worked across the area doing everything from large scale take downs involving crane requisitioning, to simple single limb prunings....." They have more that is said, but I copy and pasted this specifically because as you can see in the quotes from their website it says the words "large scale take downs involving crane requisitioning" as well as "SIMPLE SINGLE LIMB PRUNINGS"; however, when Bill called me back he asked where I lived. I stated that I live in Garner, NC. According to his website, His business is in "headquartered in Clayton, NC, but they said they have customers from the upper edge of North Raleigh down to Benson and eastern Holly Springs over to Kenly." So, after I told Bill that I lived in Garner and after telling him that I needed a quote to see how much it would cost to remove some branches hanging over the tree near my home and an estimate to maybe have the tree removed in the future, he then proceeded to tell me that he only takes big jobs and that he usually cuts down more trees than one or prunes more trees than just one tree. He also told me that he would have to charge me extra for the drive to Garner since he is headquartered in Clayton and therefore because of these reasons he wouldn't be able to help me. I was a bit taken back and confused after reading his website and it not stating this because again if you read what I quoted his website saying or if you go to his website it does say simple single limb prunings. I also have read other people's reviews and to my amazement, he has worked on a tree that fell on someone's car and a tree that fell down at a church. A TREE, not MANY trees, so it leaves me wondering what is the truth or not. Was I being singled out and he just didn't feel like providing me service? I find it a bit contradicting after what his website says, the reviews, versus what he told me on the phone that day. If this company truly only takes on big jobs, then please let your website reflect that and not make it seem like you will take on "SIMPLE SINGLE LIMB PRUNINGS." Thankfully, I have two other tree services that are coming out to give me a quote next week. Please update your website so that you are not misleading the public and hopefully I wasn't being singled out being that the reviews and your website are contradicting as to who you have helped. Thanks in advance! read more