Erick was very helpful and courteous with a smile on his face. Love this place, atmosphere

When you need a good hearty breakfast that feels homemade and made with love, this is the place to go.

Service was very friendly but food was not very good. Water tasted like metal pipes, grits were dry and served without butter, ordered over medium eggs that came out very undercooked-- like they had been flash cooked on the outside but the egg whites were completely runny underneath. Not a very great breakfast experience, unfortunately :/ read more

Came here to use my birthday coupon, and I love the bacon and eggs but didn't really care for those sweet cream pancakes. The service was good she was nice. My husband didn't care for much of his food on his plate. The atmosphere was great. read more

Black Bear Diner Tempe - Bears choice - Breakfast & Brunch Near Me - Tempe, Arizona

We were nearby, so I suggested Black Bear for breakfast. It was not bad. We had an omelette and chicken fried steak. Service was good, the staff was friendly and pretty attentive. The food was decent. However, both the hash browns and country potatoes were both overdone. Overall, it was a solid 3 out of five. read more

I like ordering their meatloaf meal via Uber Eats. It's tasty and comes with some onion rings on top. There have been a few mess-ups with my orders though. One time, on of my sides was forgotten and another time the portion didn't come as expected (one of the pieces was smaller than usual). Otherwise, I enjoy this meal. Good comfort food. read more

10 out of 10 would come back again my wife had to push me to come but once we got here the server was great. Erick guided me through the menu and recommended my plate to help match what I was looking for and it was great. The food was also amazing and Erick was attentive throughout the time and made sure we were well serviced hope to see him again next Saturday! read more

I have been to this location more than once. Food is great, but the best thing about this location is a server named Dalia. She is kind, attentive, and it feels like she actually cares about you when you are at her table. I will continue visiting this location because of her service. read more

Black Bear Diner exceeded my expectations. We are exploring breakfast restaurants around the Ahwatukee corridor. My vegetable hash with scrambled eggs and included fresh avocado was excellent. My husband gave high praise for their Denver omelette. Our service from the 40-ish dark-haired male server was on point. --He was disarming, very kind. The only miss was the hash-brown strips they served, parts over cooked and parts undercooked. I wish restaurants would just stick to grated hash-browns. I love that fresh fruit is an option. Cute place and I expect we will return! read more

I'm so shocked I'm giving this low review for one of my favorite places to eat! Well not this location. I ordered an omelet with wheat toast extra butter. My granddaughter ordered cinnamon roll French toast at first. My potatoes were not cooked all the way and the toast was white. My granddaughters ate her eggs but the cinnamon rolls had a horrible taste and they did not come as they are pictured out that we have seen in the past. We changed the order to the kids pancakes. Which were amazing per her report. I ate her ham which was cold and not cooked well even on the outside. Honestly the food was just horrible and especially compared to the brand Black Bear Diner! This location is a no go for me. I'll drive to Avondale for the best experiences and that an hour away. Now for other things. Cleanliness was horribly dirty. When we sat down there was food on all the menu items and no place wear. The waitress did her job well but I could see she was overwhelmed and handling most of the tables alone. I have no complaints there. Waiting up front was too long and the bathrooms were gross. Just sad to be honest. read more

See all

Went for breakfast on a Sunday and was seated right away. Our service was prompt and with a smile. Food was good and as expected from a large chain restaurant. We had the 2 egg chicken fried steak, and a few other dishes like the 2 egg 3 link sausage. It was all hot and served with a nice presentation. The pancakes at Black Bear are always my favorite breakfast dessert. They are so sweet and delicious. We will be back with strong hopes of enjoying our meals again. read more

Started out favorably, quick seating. Waited a long time to get a server. The food service was so slow and upon arrival, the food was lacking. Specifically asked about peanut butter for waffles for health reasons and was served waffle w syrup. No accommodation offered. The biscuit and gravy had great eye appeal but was dry and the gravy was scantly covering it. Had to get bacon cooked as ordered. read more

Party of 9 for brunch, service was fine. Everyone was pleased with the food but kids didn't like the shakes or chocolate milk. Bathrooms were relatively clean. Recommend this place. read more

Black Bear Diner Tempe - Seated in a party room - Breakfast & Brunch Near Me - Tempe, Arizona

The laveen black bear diner was my first experience of this place a few years ago and it was so bad, I vowed to never go back. Fast forward to today, I had time to kill while waiting at the dealership so I took a stroll with my daughter here because it was one of the only places in the area that was kid friendly. This location helped redeem this place for me. The service was slow but other than that, it was a great time! The waitress was kind enough to sit me at a bigger booth with my daughter which was needed because she is a busy body. I ordered her the kids build a breakfast with a pancake, bacon, and scrambled eggs. I got the combo with 2 chicken sausage links, sweet cream waffle, and eggs over medium. Everything was cooked well and tasted great! The casing on the chicken sausage is a little tough but other than that, truly no complaints. We'd come back to this location for sure! My baby loved all of the bears too. The restaurant was clean and overall nice & quiet even with busy tables. read more

See all

Food was great and Dalia and the rest of the staff were right on the service. The food was delicious and came out very quick. That surprised me as it looked busy. read more

Have gone here pretty often with my mom, we're always seated right away and our order is usually taken pretty fast but the food takes absolutely FOREVER to come out. Only reason we keep coming back is because the food tastes pretty good even though it's never hot. read more

I went to Black Bear with my three year old for brunch today. She accidentally spilled syrup all over the table and on herself. The team here, especially Oscar (the GM) and Hailey (our sweet waitress) went above and beyond to help us out. My family and I eat here frequently and the food is always amazing, the staff are so kind, and the service is fast and top tier. We will continue to visit the Tempe location! Thank you guys so much! read more

Decided to try Black Bear Diner for the first time due to the advertised "biscuit experiences" I received by promotional emails. Upon arriving to the restaurant, we waiting for a bit before being greeted and sat. Waited a bit longer for our server who may have been new based on his greeting, "Hi" followed by a long pause and then, "I'll be your server today" followed by another long awkward pause and then, "Can I get you something to drink?" We finally ordered out food and I ordered the Baby Burn Chicken Fried Steak & Egg Biscuit with country potatoes. The food looked delicious and mostly it was. The potatoes had absolutely no flavor and had to be drowned in ketchup and pepper to be enjoyed. The biscuit was nice and buttery and drowned perfectly in country gravy. The eggs were cooked perfect and the chicken fried steak had good flavor. Overall I was satisfied with my food, aside from the potatoes. Service could use some improvement. I'm not sure if I would rush back to Black Bear Diner but I would probably give it another try if the chance came up. read more

Black Bear Diner Tempe - Baby Burn Chicken Fried Steak & Egg Biscuit - Breakfast & Brunch Near Me - Tempe, Arizona

Amazing place to go dine at, staff is amazing so is the food, really recommend this place, Ambience was just perfect every time I go. Alex is very friendly and you'll get the best experience. :) read more

Ordered our food, nearly a half an hour ago and still waiting... This is absolutely ridiculous!!!!!! we need to do black Friday shopping and you're holding us up!!!!!! read more

Favorite breakfast spot good food but great customer service Dalia greets us every time with a positive attitude and a smile she always makes sure we have everything we need read more

Hash browns were overcooked and very dry, and chicken fried steak was cold. I think it had been sitting for a while while the staff was chatting it up very loud by the kitchen read more

Good home type cooking, breakfast all day. There's a party room you can reserve. I ordered Eggs Bene and was happy with it. The sauce was too mild to me, but 99% of the Hollandaise Sauce I have is the same. The eggs were perfect! The bacon is tasty. The manager, Paul, was very accommodating. read more

Black Bear Diner Tempe - Breakfast & Brunch Near Me - Tempe, Arizona

I literally just walked out of here, 7:30am on a Sunday, I placed my order then went to bathe to wash my hands, when I returned my breakfast was there! Yes it was fast but boy oh boy was it cold! The potatoes tasted like old McDonald's French fries. They told me it would take 7 minutes to make new potatoes, so now the rest of food would be cold when those we're supposed to arrive, well I have good news for them all the rest of the food was already cold. I just got up and left. All the food was there for them. Btw, my server Carol was super nice. Not her fault. read more

Went to this place and all I was picking up was 3 drinks it wasn't busy at all 3 to 4 waitresses walked by one asked me can she help. And told her I'm picking up 3 drinks so I waited patiently went have a seat after 7 minutes passed i asked another waitress about she tells me they would be out soon, I'm still sitting down 10 minutes later another waitress come and 3 drinks on the counter NEVER Ever said one word to about the drinks sitting. So sit there patiently waiting to see was anyone going to tell me my drinks were ready now, ok that never happened, so I went over to retrieve the drinks, But none had straws , So i tried to get two of that attention, I never could so i finally asked for the manager the manager never could come out to talk to me so I had to go near the kitchen to talk with him, explaining everything, THIS manger was never apologized for now of this ,,,ThIS is not a PLACE you NOT want to visit especially if you are a BLACK AMERICAN!!!? I spent 25 minutes waiting for 3 drinks .Saddened my heart read more

SHOULD HAVE KNOWN BETTER! Came here from a recommendation from an acquaintance. I have no idea what his standards are but this was awful! First off the staff are all dressed sloppy and look unkept except the hostess/cashier lady. Our waiter looked like he had on pajama bottoms. Pay some extra money and make sure your staff has adequate uniforms and stick to a standard of appearance! We sat down and ordered coffee. The coffee was bitter. They do however have flavored creamer so that helped. I ordered the steak eggs and red potatoes and a waffle. My egg was ordered and over medium they came over easy. The red potatoes are burned on the outside and stiff on the inside. Horrible. The waffles seem to be made with pancake batter instead of waffle batter as there was no flavor at all! The steak w was grizzly. Also after getting our food the waiter disappeared. We only saw him when he came to give us our ticket. No offer of any water refills on coffee how's things going nothing. We should have known with it being a franchise. We will stick to locally owned restaurants from here on out! read more

Amazing waitress very cool menu it's not very loud just quiet enough food was amazing great taste just a little too much fries. Definitely recommend read more

I wanted to love this place but honestly couldn't quite get there. Their sausage was very flavorful but the rest of everything our family of 5 ate was lacking of any real or interesting flavor- bland diner food. They even managed to make bacon boring. Lol Service was friendly and did a decent job. Only plus is they have excellent portion sizes and their decor and bear collectible type stuff for purchase are both really cute. read more

I just received the most pathetic club sandwich I've ever gotten in my life! No tomatoes, burnt toast......yuck!

Great Service and the food is good. They give you healthy portions The manager there is always ready to step in and help and greet. read more

Successfully dealt with adversity! Our Server, Carole, was amazing. Quick, efficient and when our daughter didn't like what she had ordered, Carole jumped in and went over and above to offer her alternatives. Though my daughter ended up not getting anything else (daughter's choice) Carole graciously amended our bill (not necessary but definitely appreciated) and then the mgr on duty went an extra mile and further amended our check. The food was really good, but the service we received was exceptional. Both employees should be recognized for how they handled the adversity they faced. Thank you! read more

Waited over one hour for our food. Arrived at 9:30 a.m. After maybe 15 minutes a waitress arrived to take our order. Very pleasant and brought our orange juice soon after. After about 30 minutes we asked her when we could expect our food. She said it would be awhile because cooks had walked out and they were training! When we finally did receive our food, it was cold! Bacon was hot, but everything else was cold. Always enjoyed other Black Bear Diner locations but will never return to this location. read more

This is by far the worst restaurant experience I've had. The restaurant was extremely filthy. We were given a 20min wait and waited about 35-40. When finally sat we realized there were numerous tables available but they all had dirty dishes on top of them and on the ground. I would say it's probably due to short staff but the past 2 times we came it was a similar experience and the restaurant just look filthy everywhere. The girls working worked extremely slow and in lazy fashion. They didn't look clean or professional themselves. They looked as if they rolled out of bed, through their hair up and came to work. They all were moving extremely slow, no one seemed to care about the dirty tables but instead cleaned only when other parties began to complain about the wait. Once we ordered and they brought the drinks my cup was clearly dirty. It was not a clean cup which was extremely gross knowing I had drank a couple sips before questioning the weird dark smudges and marks on the inside and outside of the cup. When I had told her about the dirty cup she didn't seemed surprised or apologetic at all she just simply took the cup and said she'd return with a different one. They gave me a new cup/orange juice but had downsized it to a small when originally I ordered a large. We could hear a women yelling at the kitchen staff/cooks as to how messed up they are making everyone's orders and how they are missing multiple orders. We could hear waiters yelling "they haven't made this...." "I'm still missing xyz....." multiple multiple times explaining that the cooks didn't do this or that right or forgot meals and items.... it genuinely seemed like there was zero structure or professionalism when it came to the cooks or management of the restaurant and flow. Other customers began complaining because there was an insane wait for little amount of people. It wasn't like the restaurant was packed, the mess was literally just due to the management of the kitchen and restaurant. But for our party of 3 the biggest con was the dirty mess of the restaurant and the dishes used for our meal or drinks. Again the restaurant was not busy or packed whatsoever and yet it took over 35 min to be sat because the tables and floor were all dirty and then once sat we were given dirty drink dishes. Then placed our order and sat and waited for another 30+ min because of the mess in the kitchen . I'm not even lying guys on top of all of the we get our food and as I'm eating I pull out a hair. So sickening. We immediately left Wouldn't recommend read more

service here is just excellent! brought my mom here for the first time and she absolutely loved it. service 10/10, food 10/10, all staff had a smile on their face, all very respectful. thank you to our server nadia, you were great ! thank you black bear, i will be back. read more

Went there on Saturday morning for breakfast and was very disappointed. The ham steak was very dry and the potatoes we're not very good at all. The toast seemed old. we did enjoy our server. She was nice and very efficient. Not sure we'll come back though. read more

My dad and I stopped in for dinner in a drive back to Tucson from Phoenix. It took quite some time for someone to come to the front and seat us, and the restaurant was almost empty. We were seated in a booth and ordered some ice teas while we read the menu, discussed our selections and waited. And waited. It took almost 10 minutes to receive our beverages. My dad ordered the pot roast and I ordered the tri-tip smaller dinner plate. My dad received a well done prime rib and I received some leathery tri-tip. Our server was nowhere within eight so we flagged down a manager, who told Dad that he would be happy to let my dad keep the prime rib (which he did not order) if he paid full price! Dad took a bite and returned his plate because it was grisly and dry. I didn't want to deal with returning my plate and had to ask twice for some BBQ sauce to help me down the tri-tip hockey pucks. Overall, poor service, poor food quality. You can do better, Black Bear. read more

Great, fast food. Big portions. We got the avocado toast and the country fried steak and eggs. Both were delicious. Carol was fast, friendly, and attentive. Great job! read more

I never understand how this place gets high reviews. Biscuits and gravy are horrible - dry biscuits, salty gravy with no other flavor, undercooked bacon. They barely even included any gravy which was fine since this whole thing was ridiculously inedible. The only reason it's a 2 star and not 1 is that the grits were good (but it's really hard to screw up instant grits). read more

Black Bear Diner Tempe - Biscuits and barely-any-gravy - Breakfast & Brunch Near Me - Tempe, Arizona

If you are planning to go for Thanksgiving . . . I highly recommend making other plans. Service was horrible (it wasn't even crowded at 1:00 pm) and the food was even worse! We've been there on several other Thanksgivings and never experienced this! AND, we were not alone! The two families in front of us trying to pay for these God awful meals had the same unacceptable experience! DON'T DO IT! . . . Unless you want your Thanksgiving ruined! read more

See all

Great Food ! Like the fact we can give your name and number to get a text while waiting for a table in the Comfort of my car. Aircondition of course :). Would have it have them 4.5 that day. I Just realized the didn't have a Senior menu and wasn't told if they have a discount as well. If they did have one wasn't told by waitress. Waitress was nice, but I think they're understaffed. I'll definitely be back when I find a coupon. ;) Happy Eating read more

Black Bear Diner Tempe - The GRIZZ (1520 cals.) The GRIZZ (1520 cals.) - Breakfast & Brunch Near Me - Tempe, Arizona