The service was efficient, and Ashley provided excellent customer service. I will definitely return in the future

Service was awesome ! Ashley was so sweet and very helpful. She took a lot of pride in being our server and the Black Bear Quality/Menu. She recommended deep frying the hashbrowns ?! Mind blown : life changed ! Lowkey the customers in there are the only flop aside from some nice families. Just nasty attitudes and rude to the staff :/ twisted behavior. The Hostess was taking on so many of those people and she was so sweet and really great at her job. I believe her name was Emily ! Anyways, we loved !! read more

It fed us... We decided to stop in after my daughters dance class. We were able to quickly place our order which was nice, as we were in a time crunch. We orders them the western bbq burger with a side salad and fries and the mini corn dogs. The food came quickly and our waiter was friendly. The food however was very much mediocre. The side salad was not very fresh, the burger and corn dog all tasted like a warmed up tv dinner. I've honestly had better burgers at Burger King. It's not something I'd purchase again, especially not at the price point of nearly $30. I have however had some great items at BBD before so I believe what I ordered was just not it. read more

Black Bear Diner Tempe - Western BBQ Burger* - Breakfast & Brunch Near Me - Tempe, Arizona

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I love Breakfast! Went here for the first time with a coworker. We both were really impressed. You walk in and the atmosphere has a unique charm. Knew right away it was gonna be good. And it was. Everyone was really friendly. The manager walked around making sure everything was ok. Honestly one of the best breakfasts I've had. read more

I really do not like writing bad reviews but this was not a good experience at all! First time I have eaten at a Black Bear Diner and it will be my last. Our server was ok, I think she was tired.. She forgot to bring my salad which sucks because I think it may have brought this score up. I ordered the trip tip and at first bite it was good but as I ate more the spices were just way too over bearing. It had a funky taste that I thought could be a spoiled taste?? Anyway I did not eat any more of it. The green beans came out in a soup cup and at first glance I wasn't sure what it was, it was a bowl of grease with some small pieces of green beans yuck. Our server was nice apologized and they offered to make more and bring out a fresh serving. By the time they came out I was just ready to get out of there. My daughter ordered the grilled cheese, I get it a grilled cheese not much to mess up right? Well, it was not very good either. The bread may have been stale? It was super crumbly with a half melted slice of orange cheese in it. She ordered fruit took 2 bites of the cantaloupe and that tasted off. Not sure why. The manager did apologize for the food and gave me a 30% discount however, I would have preferred a comped meal (at least what was not eaten), I'm sad this is not a good review, hopefully things will pick up? When I checked out the gal at the register asked how everything was in which I replied not good and probably will never be back. She said she had just started working there and had heard the Laveen location is much much better and that the kitchen is not that clean at this location (probably why I had to shoot fruit flies or a gnat away), Pretty sad that the employees are not fond of this location either. Hopefully an off night? Certainly it can't be that bad all of the time? Totally bummed out about our food but moving on! read more

My family loves Black Bear Diner. This specific day we went for my son's birthday and we were not given service after being seated for over 30 min. We even saw people who came in after us with food when we had yet to receive a simple greet or drinks. Decided to leave and go elsewhere. Please do better as we would love to eventually come back read more

My partner and I come to this location from time to time, as we live in the area. Black Bear Diner provides a nice comforting atmosphere and we have had good service almost every time we come. Our waiter, Haley was friendly and attentive to her tables, good experience overall! read more

I loved that I could order a Reuben sandwich without meat without any hassle. The sweet potato fries are delicious. Waitress was very gracious about adding forgotten items to order. We were a group of eight and all the food arrived promptly. read more

Big plates of food, the pancakes are so filling. The service is friendly and attentiveness. The ambiance is one of a kind , instantly feels like you're in the mountains. Good family place. read more

Came here to use my birthday coupon, and I love the bacon and eggs but didn't really care for those sweet cream pancakes. The service was good she was nice. My husband didn't care for much of his food on his plate. The atmosphere was great. read more

Black Bear Diner Tempe - Bears choice - Breakfast & Brunch Near Me - Tempe, Arizona

I like ordering their meatloaf meal via Uber Eats. It's tasty and comes with some onion rings on top. There have been a few mess-ups with my orders though. One time, on of my sides was forgotten and another time the portion didn't come as expected (one of the pieces was smaller than usual). Otherwise, I enjoy this meal. Good comfort food. read more

This place is AMAZING! Portion size ? Amazing! It's clean , the service is amazing. The bacon ranch is pretty freaking good lol. I have not one complaint about this restaurant!!! Not one :D read more

Black Bear Diner exceeded my expectations. We are exploring breakfast restaurants around the Ahwatukee corridor. My vegetable hash with scrambled eggs and included fresh avocado was excellent. My husband gave high praise for their Denver omelette. Our service from the 40-ish dark-haired male server was on point. --He was disarming, very kind. The only miss was the hash-brown strips they served, parts over cooked and parts undercooked. I wish restaurants would just stick to grated hash-browns. I love that fresh fruit is an option. Cute place and I expect we will return! read more

I'm so shocked I'm giving this low review for one of my favorite places to eat! Well not this location. I ordered an omelet with wheat toast extra butter. My granddaughter ordered cinnamon roll French toast at first. My potatoes were not cooked all the way and the toast was white. My granddaughters ate her eggs but the cinnamon rolls had a horrible taste and they did not come as they are pictured out that we have seen in the past. We changed the order to the kids pancakes. Which were amazing per her report. I ate her ham which was cold and not cooked well even on the outside. Honestly the food was just horrible and especially compared to the brand Black Bear Diner! This location is a no go for me. I'll drive to Avondale for the best experiences and that an hour away. Now for other things. Cleanliness was horribly dirty. When we sat down there was food on all the menu items and no place wear. The waitress did her job well but I could see she was overwhelmed and handling most of the tables alone. I have no complaints there. Waiting up front was too long and the bathrooms were gross. Just sad to be honest. read more

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Went for breakfast on a Sunday and was seated right away. Our service was prompt and with a smile. Food was good and as expected from a large chain restaurant. We had the 2 egg chicken fried steak, and a few other dishes like the 2 egg 3 link sausage. It was all hot and served with a nice presentation. The pancakes at Black Bear are always my favorite breakfast dessert. They are so sweet and delicious. We will be back with strong hopes of enjoying our meals again. read more

Eric and Jaylen were fantastic! The food is always delicious but the service was top notch! Eric was training Jaylen and they both did a fabulous job! Thank you! read more

Erick was very helpful and courteous with a smile on his face. Love this place, atmosphere

When you need a good hearty breakfast that feels homemade and made with love, this is the place to go.

Started out favorably, quick seating. Waited a long time to get a server. The food service was so slow and upon arrival, the food was lacking. Specifically asked about peanut butter for waffles for health reasons and was served waffle w syrup. No accommodation offered. The biscuit and gravy had great eye appeal but was dry and the gravy was scantly covering it. Had to get bacon cooked as ordered. read more

Service was very friendly but food was not very good. Water tasted like metal pipes, grits were dry and served without butter, ordered over medium eggs that came out very undercooked-- like they had been flash cooked on the outside but the egg whites were completely runny underneath. Not a very great breakfast experience, unfortunately :/ read more

Party of 9 for brunch, service was fine. Everyone was pleased with the food but kids didn't like the shakes or chocolate milk. Bathrooms were relatively clean. Recommend this place. read more

Black Bear Diner Tempe - Seated in a party room - Breakfast & Brunch Near Me - Tempe, Arizona

10 out of 10 would come back again my wife had to push me to come but once we got here the server was great. Erick guided me through the menu and recommended my plate to help match what I was looking for and it was great. The food was also amazing and Erick was attentive throughout the time and made sure we were well serviced hope to see him again next Saturday! read more

The laveen black bear diner was my first experience of this place a few years ago and it was so bad, I vowed to never go back. Fast forward to today, I had time to kill while waiting at the dealership so I took a stroll with my daughter here because it was one of the only places in the area that was kid friendly. This location helped redeem this place for me. The service was slow but other than that, it was a great time! The waitress was kind enough to sit me at a bigger booth with my daughter which was needed because she is a busy body. I ordered her the kids build a breakfast with a pancake, bacon, and scrambled eggs. I got the combo with 2 chicken sausage links, sweet cream waffle, and eggs over medium. Everything was cooked well and tasted great! The casing on the chicken sausage is a little tough but other than that, truly no complaints. We'd come back to this location for sure! My baby loved all of the bears too. The restaurant was clean and overall nice & quiet even with busy tables. read more

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Decided to try Black Bear Diner for the first time due to the advertised "biscuit experiences" I received by promotional emails. Upon arriving to the restaurant, we waiting for a bit before being greeted and sat. Waited a bit longer for our server who may have been new based on his greeting, "Hi" followed by a long pause and then, "I'll be your server today" followed by another long awkward pause and then, "Can I get you something to drink?" We finally ordered out food and I ordered the Baby Burn Chicken Fried Steak & Egg Biscuit with country potatoes. The food looked delicious and mostly it was. The potatoes had absolutely no flavor and had to be drowned in ketchup and pepper to be enjoyed. The biscuit was nice and buttery and drowned perfectly in country gravy. The eggs were cooked perfect and the chicken fried steak had good flavor. Overall I was satisfied with my food, aside from the potatoes. Service could use some improvement. I'm not sure if I would rush back to Black Bear Diner but I would probably give it another try if the chance came up. read more

Black Bear Diner Tempe - Baby Burn Chicken Fried Steak & Egg Biscuit - Breakfast & Brunch Near Me - Tempe, Arizona

We were nearby, so I suggested Black Bear for breakfast. It was not bad. We had an omelette and chicken fried steak. Service was good, the staff was friendly and pretty attentive. The food was decent. However, both the hash browns and country potatoes were both overdone. Overall, it was a solid 3 out of five. read more

Good home type cooking, breakfast all day. There's a party room you can reserve. I ordered Eggs Bene and was happy with it. The sauce was too mild to me, but 99% of the Hollandaise Sauce I have is the same. The eggs were perfect! The bacon is tasty. The manager, Paul, was very accommodating. read more

Black Bear Diner Tempe - Breakfast & Brunch Near Me - Tempe, Arizona

SHOULD HAVE KNOWN BETTER! Came here from a recommendation from an acquaintance. I have no idea what his standards are but this was awful! First off the staff are all dressed sloppy and look unkept except the hostess/cashier lady. Our waiter looked like he had on pajama bottoms. Pay some extra money and make sure your staff has adequate uniforms and stick to a standard of appearance! We sat down and ordered coffee. The coffee was bitter. They do however have flavored creamer so that helped. I ordered the steak eggs and red potatoes and a waffle. My egg was ordered and over medium they came over easy. The red potatoes are burned on the outside and stiff on the inside. Horrible. The waffles seem to be made with pancake batter instead of waffle batter as there was no flavor at all! The steak w was grizzly. Also after getting our food the waiter disappeared. We only saw him when he came to give us our ticket. No offer of any water refills on coffee how's things going nothing. We should have known with it being a franchise. We will stick to locally owned restaurants from here on out! read more

I literally just walked out of here, 7:30am on a Sunday, I placed my order then went to bathe to wash my hands, when I returned my breakfast was there! Yes it was fast but boy oh boy was it cold! The potatoes tasted like old McDonald's French fries. They told me it would take 7 minutes to make new potatoes, so now the rest of food would be cold when those we're supposed to arrive, well I have good news for them all the rest of the food was already cold. I just got up and left. All the food was there for them. Btw, my server Carol was super nice. Not her fault. read more

Have gone here pretty often with my mom, we're always seated right away and our order is usually taken pretty fast but the food takes absolutely FOREVER to come out. Only reason we keep coming back is because the food tastes pretty good even though it's never hot. read more

Food was great and Dalia and the rest of the staff were right on the service. The food was delicious and came out very quick. That surprised me as it looked busy. read more

I went to Black Bear with my three year old for brunch today. She accidentally spilled syrup all over the table and on herself. The team here, especially Oscar (the GM) and Hailey (our sweet waitress) went above and beyond to help us out. My family and I eat here frequently and the food is always amazing, the staff are so kind, and the service is fast and top tier. We will continue to visit the Tempe location! Thank you guys so much! read more

Ordered our food, nearly a half an hour ago and still waiting... This is absolutely ridiculous!!!!!! we need to do black Friday shopping and you're holding us up!!!!!! read more

Amazing place to go dine at, staff is amazing so is the food, really recommend this place, Ambience was just perfect every time I go. Alex is very friendly and you'll get the best experience. :) read more

Great Service and the food is good. They give you healthy portions The manager there is always ready to step in and help and greet. read more

Successfully dealt with adversity! Our Server, Carole, was amazing. Quick, efficient and when our daughter didn't like what she had ordered, Carole jumped in and went over and above to offer her alternatives. Though my daughter ended up not getting anything else (daughter's choice) Carole graciously amended our bill (not necessary but definitely appreciated) and then the mgr on duty went an extra mile and further amended our check. The food was really good, but the service we received was exceptional. Both employees should be recognized for how they handled the adversity they faced. Thank you! read more

I wanted to love this place but honestly couldn't quite get there. Their sausage was very flavorful but the rest of everything our family of 5 ate was lacking of any real or interesting flavor- bland diner food. They even managed to make bacon boring. Lol Service was friendly and did a decent job. Only plus is they have excellent portion sizes and their decor and bear collectible type stuff for purchase are both really cute. read more

Great Food ! Like the fact we can give your name and number to get a text while waiting for a table in the Comfort of my car. Aircondition of course :). Would have it have them 4.5 that day. I Just realized the didn't have a Senior menu and wasn't told if they have a discount as well. If they did have one wasn't told by waitress. Waitress was nice, but I think they're understaffed. I'll definitely be back when I find a coupon. ;) Happy Eating read more

Black Bear Diner Tempe - The GRIZZ (1520 cals.) The GRIZZ (1520 cals.) - Breakfast & Brunch Near Me - Tempe, Arizona

Hash browns were overcooked and very dry, and chicken fried steak was cold. I think it had been sitting for a while while the staff was chatting it up very loud by the kitchen read more

Classic diner style with a touch of country chic. Their orange juice is real and they know how to make good crispy bacon! There is rarely a long wait for two, even during busy weekend breakfast hours. Their service is prompt & polite. To top it off, they actually have good coffee! We will definitely be back. read more

Black Bear Diner Tempe - Sunday Brunch - Breakfast & Brunch Near Me - Tempe, Arizona

My dad and I stopped in for dinner in a drive back to Tucson from Phoenix. It took quite some time for someone to come to the front and seat us, and the restaurant was almost empty. We were seated in a booth and ordered some ice teas while we read the menu, discussed our selections and waited. And waited. It took almost 10 minutes to receive our beverages. My dad ordered the pot roast and I ordered the tri-tip smaller dinner plate. My dad received a well done prime rib and I received some leathery tri-tip. Our server was nowhere within eight so we flagged down a manager, who told Dad that he would be happy to let my dad keep the prime rib (which he did not order) if he paid full price! Dad took a bite and returned his plate because it was grisly and dry. I didn't want to deal with returning my plate and had to ask twice for some BBQ sauce to help me down the tri-tip hockey pucks. Overall, poor service, poor food quality. You can do better, Black Bear. read more