Brandon was great. The food was great and I was able to take some home for later. Serving sizes are worth every penny and then some. A great value in today's economy. Keep up the good work for another 30 years. read more

Nothing special but good food and good prices. Portions are huge. Go for it. It's not fine dining but it's multitudes better than Dennys and the coffee is legit. read more

Old style family diner. Large portions like grandma used to serve. Clean friendly service

meal was less then desirable fri tip over cooked veggies over seasoned it was GROSS no gravy came with the mashed potatoes not happy for what it cost read more

Black Bear Diner Glendale - American Near Me - Glendale, Arizona

Food was very tasteful, had the cod. It wasn't greasy, juicy on inside & crispy outside. Waitresses were very curious. We both ate for less than $40. Had 3 fillets where most places serve on 2. Had lots to eat and couldn't have eaten fast food for that price with a better healthier meal. read more

Food was ok, very filling and they serve you a very big portion. I was a little disappointed in the cleanliness of the dining room. Could be a cute place. Staff is very friendly. read more

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Good good. Service is always great! Ambiance is so cute. Bear woods theme. It's our favorite diner type place! Huckleberry stuff is really good! read more

Food is good BUT they'll charge you extra for what's listed on the menu for that meal. I ordered Chicken Fried steak SMOTHERED in gravy, it came with only half of the steak with gravy. I mentioned this to the server he said so you want the steak smothered with gravy, I said I want what your menu states. So he charged me an additional $1.49 for a small bowl of gravy. The female manager with nose rings stood by the up charge and didn't care what the menu stated. They eventually took it off but informed me when/if we come again there will be a up charge. I informed her she must have missed the class on customer service. Don't rip off the customers when you won't stand by your own menu items. The Vegas Black Bear diner is much better to have breakfast at honest menu listed items. read more

Came in today after a doctors appointment after years of not coming and we were quickly reminded with why we haven't came in years Our server was great! Forgot his name, but it was a dude As soon as he set my husbands plate down bam, 2 hairs and raw bacon! Sent it back by the time the new plate came. My husband lost his appetite because like ewww disgusting! They take his meal off the bill, but I also had a free birthday build your own The rather rude and hostile lady general manager by the name of Amanda was less then helpful and acted like it was our fault there was a hair on my husbands plate! In the middle of our conversation with her she just walks away and starts cleaning off a table! I wouldnt recommend this location at all! Now I will forever be reminded why we don't go to black bear! read more

Not sure how this place is even remotely popular. No better than a dennys breakfast. Pancakes over done ,bacon like the cheap stuff from Walmart. Hashbrowns should never be ribbon cut. Your culinary team may think that's cool and your thing but when not cooked right you are basically stick a weird ribbon mash. read more

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Food is usually good, but the fish fry has been almost a joke. They take forever to refill the fish if they even do it. Please don't call it unlimited when it's not. Quickest way to get poor service i to order the unlimited fish fry because I think they avoid the table after that. Was one of the places I really liked to go but the last few times this was our experience as I went with a friend that likes the fish a lot. I know it's busy, but you still have to provide what you promise. read more

We ate at this location multiple times. Each time the experience is getting horrible. Today we checked in at 1145 was seated at 12 in our both. The waitress Heather who is supposed to be a LEAD SERVER had a horrible attitude after she r you felt came To our table after 15 minutes of being seated waiting to order beverages. We advised her we were happy as we have been waiting just to be acknowledged. She rudely turned around and stated I will just get someone else to help you. If this is the type of server Black Bear Diner has decided is a good representation of their business; it's super sad! Needless to say I will be making a phone call to corporate on Monday morning! read more

On our last visit, the waitress was doing all tables by herself. She did a great job. Ate at 2 different locations & both had good food. Both locations- were clean & of course have a country bear theme/decor. read more

As a long time Black Bear Diner customer, this is the first time I have had a negative experience at the diner. As a family of four, we chose the Black Bear Diner for dinner last evening. While most of our entrees were excellent, the St Louis style BBQ Pork ribs were unfortunately a disaster! Rather than falling apart off the bone, they resembled beef jerky. I'm not kidding! I should have taken a picture, but didn't think of it at the moment. I brought it to the attention of the waitress and requested a refund for the meal. She was very polite and said she would speak to the manager. She returned and said that the manager would take half off the $19.95 dinner and would comp the bread pudding dessert. I felt that was fair and dessert was absolutely delicious. Based on our experience, I would highly recommend the Black Bear Dinner, but pass on the BBQ ribs. read more

Something changed, I stopped going to black bear diner because the service and food was so bad the last several times we went there. Well, last night we decided to go there. We were sat fast, the waiter was so nice! "Alex" just went over the top! He was so nice, and everyone was at that location. The food was delicious as well! I just hope that is the new normal because if it is, we will be back! read more

Food is always here, but the service hit or miss. No consistency ever. Arrived around 1:35pm Sunday. It's Fathers Day so we expect some waiting. Looked over the menu while waiting so we would be ready when seated. 25 minutes later we're seated and give our order to our waitress. 1 hour later, still no food and only seen the waitress twice. 70 % of the restaurant is now vacant. We decided to ask for our order changed to takeout. Still had to wait an additional 10 minutes. Think our waitress just for got to enter our order and avoided coming to our table so we wouldn't ask about the order. read more

We stopped here for a late breakfast this morning and found everything to be very tasty and overwhelming in portion size. The three of us had enough extra food for another meal. The meats are all made in house and have a nice flavor. The pancakes were fluffy and the Grits yummy and Eggs made to order and not runny. Nice! We spent about $15 per person plus tip. So if you want something above average and slightly different, then skip older same ol', same ol' chains and come here - if only for the old Jukebox and stuffed bears. read more

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Okay . . . Okay . . . I'm back for another Free birthday Breakfast Last time was the "Over Easy" episode. But first our waitress, didn't give us silverware until we asked for it. Then we had to return the dirty silverware for clean ones. And believe me. The experience with our delightful waitress was the best part. But I digress. Back to the eggs. So, realizing I didn't want to repeat the upside down episode, I ordered my eggs Sunny Side up. Now I've been around the block a few times. This isn't my first rodeo. I know what Sunny Side is. I've had them before. But this? I had to perform a C-Section in order to get to the yoke. I may as well have had them raw. Now if you cannot make eggs properly, then maybe you should try out another business. There is no way that customers want snot driven gelatinous membranes for eggs. If this is what you are putting out, upside down eggs and raw sunny side style eggs, then please step aside and let people who have pride take over. I'm going to come back next year and try for the "Twice Over" eggs. But they don't even know what they are. Overall the breakfast between my wife and I was absolutely disgusting. Happy birthday? Yeah right. read more

We had not been to Black Bear Diner before but I had a free birthday breakfast and we decided to try it out. We went on a Saturday morning and there was a 50 minute wait. We left to do some shopping and they text us when our table was almost ready. Once we were text we headed back over and we're seated as soon as we walked in. The place is clean and the server we had was super friendly. She came right over and got our drink and food orders. The food was out within 20 minutes or so and the plates are HUGE. I got the Bears choice with 2 eggs, bacon and their sweet cream pancakes. Hubs got their original ScramBOWL. The eggs and bacon were cooked perfectly and the sweet cream pancakes were so fluffy and good! Hubs really enjoyed the scrambowl and said everything was cooked perfectly. I tasted it and everything was fresh. The potatoes at the bottom were so good! Overall, we came in the door for the free birthday breakfast but they got us hooked! We will definitely be back again soon! read more

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My boyfriend and I ate lunch at your Glendale AZ location on July 9, 2025. He had a cheeseburger, and I had a club sandwich. He said his was good. But my bread on my sandwich was burnt beyond recognition. The waitress did ask if I wanted a new one. But I said no. She said that their toaster was temperamental. I owned a diner for 6 years and I never sent burnt toast out to anyone. It was my mistake not to show it to the manager. I just wanted you to be aware of this. I read your comments on the table. So, I do know you care about the quality of your food. I do think you need to buy a new toaster. read more

I ordered the Christmas Holiday dinner to go for me and two other guests. The website was lacking on how to preorder but finally figured it out after a couple of calls. The confirmation listed each item but didn't mention the corn muffins or stuffing. Had to call back and was assured everything would be included. Unfortunately, they forgot the corn muffins in my order, and it wasn't worth it to go back to the restaurant. I was very disappointed in the ham and the stuffing as they were both dry (especially the ham). The pumpkin pie was pictured with whipped cream but there wasn't any. At $25.99 for each dinner, I definitely expected a lot more. I will not use this restaurant again for any holiday meal and will think twice before dining there in the future. read more

Your email states to go in and pick up when you order online. Its extremely RUDE to tell PAYING CUSTOMERS they have to wait outside to pick up their food because its a holiday. Then to have the "manager" named Amanda (who I see by other reviews is always rude and obviously needs to be fired) hang up on you when you call to complain about rude service is next level. She needs to learn customer service. It doesn't matter if it was 1 minute or 5, you don't kick your customers out of the building. The order was WRONG to boot. Such a pleasant experience. Will not be back and will tell anyone who will listen not to go there. read more

Black Bear Diner Glendale - The order confirmation tells you to go INSIDE to the counter only to have a snotty little girl tell you to go outside. - American Near Me - Glendale, Arizona

Haven't been here in awhile. Used to like it so thought would try it again. Service was very slow. Breakfast tasted like it was cooked in old grease. Food was absolutely tasteless. I have to admit that their portions were humongous. When I mentioned the grease to the manager he said he would check it out but had absolutely NO APOLOGY! There were three of us and we all said the same thing and ALL agreed that we would not be back. We tried, they lost. read more

Food was quick and hot! The service was excellent thank you to our server Jose and everyone there they all worked great together definitely recommended this location 10 out of 10! Will be back read more

I'm not quite sure how every single time I order food delivery it could be missing items. The last time the general Mgr refunded my entire order because it was missing so much. Today my husband got zero sides. We already don't order drinks because those have been missing so many times. Black bear. You got me again. Im not doing this again. I cannot be the only one that has this issue. It's quite impressive actually that you can miss items every single time I order amd ive ordered at least 10 times. read more

Great food, outstanding service, the ambiance was great! The menu was easy to read and order from, the waiters were so nice and quick to refill our drinks. read more

Our extended families like this place because they can seat a group of six and give good service. There can be good days and bad, but more often good service. We all enjoy their huge over the top servings of breakfast. Bring your appetite. I like their two egg combo with either chicken fried steak or corned beef hash. The hash is not from a can, it's very good shredded beef brisket. read more

Black Bear Diner Glendale - Corned beef hash, 2 eggs, and hash browns and toast. - American Near Me - Glendale, Arizona

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Came here as we were in town for the game! We were seated promptly for a party of 6 mid morning on a Sunday. Our waitress was friendly and attentive, but the wait for our food was 45+ mins and not due to our large party seemed as everyone around had the same problem. read more

I had the Scramble Bowl!! Big portion & very satisfying! My first time at this franchise, definitely intrigued by the menu & will definitely be coming back! read more

Black Bear Diner Glendale - Scramble Bowl!! - American Near Me - Glendale, Arizona

Around 4 pm on Friday, June 13th, 2025, 10 others and I who were attending a conference in Glendale, AZ came to BBD for dessert. Long story short, one-third of the way through enjoying it, I found a long blond hair in my cobbler. It happened that our server--who was gracious throughout her service to us--was at our table serving the last items from our order. I exclaimed, "Excuse me, but is this a hair?! I think this is a hair." She replied that it couldn't be, because all the cooks were men with short, dark hair. Nevertheless, after looking at it closely (and after getting verification from the person seated to my right that there did indeed appear to be a long, blond hair baked into the cobbler), our waitress removed the dish, saying as she did that she would send the manager over to speak with me. Several minutes later our waitress returned to the table and said to me, "We apologize for that. There will be no change for that dessert. Would you like to order something else?" I replied, "No thank you." I had not exclaimed loudly when I discovered the hair, nor did I make a big fuss when asking the waitress about it, so most others at the table continued eating undisturbed--while I worked to quiet my stomach. I did ponder all that had happened, especially noting that despite what the waitress had said, the manager did not come to our table to make sure all was well, nor to extend the apologies of the establishment for tainted food having been served. Just before the waitress brought the bill, it occurred to me that it would be a courtesy for Black Bear to deduct a portion from the bill equal to the value of the dessert as a token apology for the distress I'd experienced. I went to the manager and courteously asked if he would be willing to do that. He raised his voice to me, and said, "NO! Doing that would make it look like we had done it on purpose!" I said, (quietly) "Well, actually, I think it would make it look like you care about your patron's experience, and would show your establishment in a more favorable light since 'good news makes the paper, but bad news is repeated a thousand times.'" The manager then said, "Don't worry. I'll handle it." I said, "Do I understand you to mean that you will not only not charge for the tainted dessert, but also deduct from it a portion of the bill equal to the value of the dessert?" The manager turned away from me saying, "No. We are not going to do that!!" Just then, I looked up to see that my host was bringing the bill over to pay. I ended the conversation with the manager and returned to join the rest of our party, who were preparing to leave the table. Friends, I don't know which was more distressing to me that day: the discourteous conduct of the manager, or that I was served food with a hair in it! I'd like to know which of these painful events you feel most distressed about? I want to let you know that days later, when I returned to Tucson and called up "my local" BBD's manager, he was helpful, courteous, and informative, telling me the best way I could communicate my concerns to you. (That's the kind of service BBD is noted for and which I have come to expect from my visits to your Tucson establishment.) I would greatly appreciate hearing from you regarding the incident which occurred in Glendale. Please contact me, Ms. Sue Harris-Willie, @ subaruharris@gmail.com Thank you sincerely. read more

Excellent service from MacKenzie! They were busy while I was here, and everybody kept their head about him and was working hard. McKenzie was extremely personable and very efficient. She had my food out in no time at all. Everything I ordered was specialty, and it was served to me flawlessly. I recommend this place! read more

They have a lot of different options. I got the bears choice where you can choose how you want your eggs and a type of meat and pancakes or biscuits or French toast or waffle. I choice scrambled eggs with bacon and pancakes. The bacon was thick. Also the pancakes were really good. My brother got the grizz and it's so much food. If you sign up you get a free bears choice and on your birthday too. The meals are pretty big. read more

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We've been coming to this location of BBD off and on for the better part of 13 years. When we first moved nearby we frequented the diner as the food was great and the service was excellent. Over the years it has both degraded, with the service hit or miss, either excellent or mediocre. We stopped coming as much since the service was just not predictable. In early June we stopped in around an hour before closing after an exhausting day. Wife wanted corned beef hash but they were out, so we decided to share a vegetarian omelette and the reuben sandwich. The food took almost 30 minutes even though the dining room was pretty much empty, and the reuben was just dry, hard, and after eating half of it, realized it was missing the sauerkraut and any semblance of thousand island dressing (see pics). I was exhausted and they were getting ready to close so I figured I'd just contact the corporate office, but I tried but never heard back. That's probably what annoys me the most, not hearing back from them like they don't care, so here we are... read more

Black Bear Diner Glendale - reuben overcooked/hard corned beef no sauerkraut no dressing - American Near Me - Glendale, Arizona

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Abundant and excellent food. THE BEST SERVICE. Thank you, Sarah. We needed a fun, unrushed stop in our day and this diner was a good choice. I would go back. He ordered an omelet and it was so much food, with fresh spinach. I had the avocado toast (no, it did not have a whole avocado mashed on it, but oh well), with fresh fruit and two eggs over easy. Excellent coffee and food. read more

My three positives and a negative because the world needs more positivity: + hubby loves himself some breakfast- so many eggs. He was delighted with the California omelette. The veggie mix was pleasing with ripe avocado. It overflowed the very big plate + hubby loves even more when he has the option to swap toast for a pancake + as less of a breakfast fan- I'm always looking for other options. I comprised on chicken and waffles. The BBQ sauce was perfect for dipping the chicken strips - the waffle was good- the edges better than the middle. I'm pretty sure the middle is a bear claw- but it was decidedly not crisp. Which was fine - as it was huge and this gave me an easy reason to leave most of it read more

Black Bear Diner Glendale - Chicken & Waffle & Eggs (1400-1440 cals.) - American Near Me - Glendale, Arizona

Fantastic place for breakfast! Hubby had All meat omelette with multi grain toast instead of biscuit. I had French toast and hash browns, our service was superb & the food was delicious! Clean & cheery environment! Definitely worth a stop! read more

Can't get orders correct or get all the food you paid for when picking up from this location. After a long "fix" we still had missing food when we got home to eat dinner. No managers were available to speak to until the following day. The manager Raul called and was not management material by a long shot. He was unpleasant, unprofessional, and did not care I felt he was not making the situation right. He was more then happy to lose our business permanently. He did exactly that. Please do yourself a favor and don't bother going to this location. We have had a lot more bad experiences the last few years then we have good ones. read more

Amazing food big portions nice staff! The food tastes fresh like it's from the farm! Love the cute souvenirs you an buy too read more

Black Bear Diner Glendale - Waffle Eggs Sausage - American Near Me - Glendale, Arizona

Cindy Ray was a lovely server and we had a great time here! The food was delicious as always The vibes of this place are amazing too super chill and relaxing. Highly recommend coming here read more

This place SUCKS!! We always liked every location we've been to but this location is truly terrible. 2nd time to this location with same terrible server. I ordered Classic French Toast with Sugar free syrup & FRESH strawberries & blueberries. It is also supposed to come with a side of fresh fruit which I ordered Strawberries & Blueberries well. It came with blueberry compote (straight sugar) & strawberries were fresh & no side of fruit even though she said they were cutting it fresh for me in the back. About 1/2 through our meal the server checked on us and I told her this was not what I ordered - she said well don't have fresh blueberries. WHY she didn't tell me when I ordered is beyond me. Instead of fixing the plate she got pissy and WALKED AWAY from our table and never came back! We finally stopped her to ask for the check & asked if we were still getting the side of fruit. Server said 'oh, I figured you didn't want it anymore!' What? I mean WTH? So I said 'I do t understand why your being so bitchy.' Yes I said it because she was just being so nasty to us. She then said - 'oh I'm being bitchy? Well don't ever sit in my section again then!' She dropped the check and walked off again. We talked to Raul who claimed to be the GM who then proceeded to argue with us and said I should have told her I didn't want sugar. Which I did! And told him I have dietary restrictions shouldn't have to tell the server my medical history to get what I'm asking for. If they don't have it then just say so! It would not have been a big deal but they turned into a horrible experience & apparently you get what you get at Black Diner don't ask it to be fixed either cuz they'll cause a scene. Lastly, my husband is a Chef (over 30 years) it takes a lot for us to even say anything. Absolutely won't be back!! read more