The customer service from start to finish is always a breathe of fresh air with these folks. I've…read moregone to salesman Jerry several times for bike purchases and the guy just takes excellent care of me and others before. The sales staff really look after you and genuinely care about your needs as well. They gave me a really good trade value on my Triumph bike and I purchased a new cruiser seamlessly. What I really like about this place is the soul that goes into the experience and the conversations you have while there. It sorta reminds me of a bar, you're not expected to buy anything, there's no pressure and someone is gonna buy you a drink for the hell of it just to say hi. For a moment I was so comfortable here that I thought it would be an awesome retirement gig just to keep up with the community. If you're looking for good deals and great people I'd suggest this place to anyone.

This is my go to dealership and just purchased a new Triumph. I've been buying and trading here…read morefor many years. The staff always treats me right and does a great job. From service, to parts and accessories to new/used bikes, they never disappoint.

We purchased our grandson a dirt bike a few months back and he explained everything thoroughly and…read morewent over the bike's operation with us so that our 11 year old grandson could understand. Today we took it in for some service and wasn't expecting it back for a few days, he called us within the hour that is was ready. Very fast, friendly and affordable. Really enthusiastic and passionate about his profession and the bike world. Would highly recommend anyone looking for a first timer.

From the owner: Paul's Cycles and Atv is a sales and service shop for Rps, Wolf, Icebear, Lifan, Apollo, and Tao…read more We are certified through MMI and have over 20 years experience in service. Our goal is to give you good solid advice to help you with your powersport needs and to create memories.

Debra has very poor customer service and communication skills. Makes customers feel like they're a…read moreburden and not paying customers. On the other hand, Her husband and the girl at the counter were quite helpful. So glad they took the time to talk to me about what I needed.

Took in new Kawasaki mule for first oil change. Was not told anything about all the labor that…read morewould be charged. Our appointment was at 9:30, we waited on mule in the parking lot. Mechanic brought mule out at 11:50. We were charged $420.00 for labor. The charge is $120.00 an hour. Called to complain and was told 2 mechanics worked on mule so had to pay for both. We will never recommend this dealership to anyone and we will never go back What a rip off.

The store is nice and clean. Clothing and accessories are very well organized. They have a great…read moreselection of items for all ages and tastes. There's a nice waiting area with free snacks and coffee. They have a great variety and selection of bikes, both new and used. The staff is very welcoming, friendly, knowledgeable and helpful. I really like the dealerships Horny Toad logo being from West Texas up in the Panhandle. If you are traveling on I-35 going through Temple, make this a pit stop.

Went there a few days ago and was talking to a salesman about buying a bike. Everything was going…read morewell until the General Manager came to the desk and got pushy about checking out my credit report. I should have got up and left then and regret that I didn't. I have no plans to buy a bike from that dealership anytime soon.

Haven't ridden a motorcycle in a long, long time. The folks at Mitchell's Trikes really got me…read morehooked up with a good bike. This is a family owned business. They treat you just like that, family! I could not be happier with my purchase. They have all sorts of bikes, trikes, atv's and even some auto's. Don't pass them up if your looking for a good ride. It's worth calling or stopping in to see what they have. They also have a business in Kyle, Tx. http://www.mitchellfamilymotorsports.com/trikes-for-sale-in-texas/

Substandard service, Unprofessional, Incompetent techs. They will use the scare tactics. Customer…read moreservice was poor and no customer relationship. Will take advantage of service members serving at Ft Hood. Soldiers beware. V/r SGM.....

A little bit on the pricey side but everything in Killeen is though, but has a great selection of…read morehad to find parts. The staff is knowledgable and helpful, only real downside is the shop is a little small

The only place I go to get my bike worked one. Customer service is on point and work is second to…read morenone. Recommend 10/10

Hours need to be updated on Maps. Went yesterday cause it said they were open. The hours on the…read moredoors are only Mon- Fri

Jim and Scott stood behind work done on my bike and even though extra parts were needed to make…read morewhat I wanted. Jim would not let me pay for the extra. He said that it should have been caught the first time. I was given a price for tires on a different bike a week prior. They noticed my carb was leaking. So I had them repair it. When I went to pay the price was 50.00 less than original quote. Straight up guys and the best to work with.

Jim's is fantastic. Great selection of schtuff and they are super helpful and friendly! Definitely…read more5 stars from me! - Seth Sutton, Waco, TX

Nathan, in service, is always helpful! My son is a new rider and gives great advice.read more

Stay away from this place. They had a motorcycle I wanted and I called ahead to let them know I'd…read morebe paying cash and to make sure the bike was in stock and ready to go. All I wanted to know was the out the door price so I could bring a check. After arriving it turns out the bike wasn't ready to go at all and still needed to go through an hour long inspection process before they could sell it. I asked for the numbers and was told to wait for a manager. Waited awhile and poked around and finally got tired of waiting and left. As we were driving off the sales guy came out and said they had the numbers ready. I explained I needed to get going but asked them to give me a call and let me know the total price so I could come back. Never received a call so I reached back out and they still wouldn't tell me the out the door price? And just wanted to argue and tell me I needed to come back. Doing some research online I found the same bike listed for $1000 less and already have the total out the door price quote without ever having to go there. Kinda ridiculous experience honestly. This place strikes me as a bunch of young people that have no idea what they're doing with instructions to nickel and dime folks out of every penny they can.

Came in to pickup a new rear brake reservoir and brake fluid, and Daniel was incredibly…read moreaccommodating. The service was top notch, and the shop itself looks great. Definitely coming back here whenever I need something for my bike.

Went here to fix my husband dirt bike tire and Great service the tire looks great the service guy…read moreis really nice. The price is great and the shop looks great too would definitely recommend coming here if you need any service done Nov 5 2024