1. Pauls Cycles and Atv

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    Hewitt, TX

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    Pauls Cycles and Atv

    5.0 (1 review)
    Closed • 10:30 am - 4:30 pm

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    2 years ago

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    Waco Motorsports - Thanks for my new ride Jason

    Waco Motorsports

    (23 reviews)

    The worst customer service and lack of professionalism. My equipment was there for 50 days and they…read morehad not even looked at it. I called four different times to get an update and they kept telling it hasn't been looked at yet. Even though I was told it would be ready in two weeks. If I could give them zero stats I definitely would. Stay away from this spot.

    I gave them a chance, 60+ days to respond -- NOTHING, so now:…read more March 8, 2024 Brian Schroeder, President Waco Motorsports Dear Brian, First, I want to thank you for your helping me with a new Avon front tire for my Yamaha FJR 1300. I appreciated that. I also was grateful for you telling me (when I asked) that it would be about $70 to install the tire and that I would come back in a couple of days to do that. Well, I came back just a few days ago and made an appointment with Austin. I mentioned what you had said about the install price. He said they would let me know when it was done. It was finished in about 55 minutes. I killed some time in your firearms department and bought something. When he told me it was ready he presented the bill of about $210. Of course, I kinda flipped out. It was right at TRIPLE what you told me it would be. I told Austin this, and his response was that they billed on the "Book Rate" no matter how long it took. Book rate was 1.5 hours. So, I told him it was unethical to charge a customer for time you did not work on the bike. We haggled and he brought it down to about $175-178 if I remember correctly. Keep in mind NO other work was done on the bike. This was the charge ONLY for installing the tire. While I disagreed vehemently with him, and told him you said it was about $70, I went ahead and paid the bill. He also gave me a price on the rear tire: $384 for the Avon, and 2.2 hours for install, which at $120/hr. works out to $264, for a total, not including tax, of $648. The next day I had occasion to go to Axtel..., which was also a motorcycle shop. I got a quote there for an Avon tire in my size (185/50ZR17) installed and the TOTAL was $261.61 (installation was a flat $90). Well, as you can imagine, I took a DEEP breath and said, "OK, I'll be back to get that tire put on" (I did not have my bike at the time). So, at this place I can get the same tire installed for less than the labor to install at your store. And, in reality out the door for 38.5% of what your store would have charged me. That is astounding. I don't know if Austin is doing what he is told to do, but it seems as though it is different from what you told me by a far stretch. Not good business. I just wanted to share this with you. What you do is your choice. Again, it was a pleasure meeting you. Kindest regards, Dave Keyston

    Barger's Allsports - Took our new motorcycle here and had the chain and tire replaced

    Barger's Allsports

    (27 reviews)

    This review is for service although they do have a pretty showroom. To begin with there aren't many…read moreoptions in Waco when it comes to repair. That said my wife and I were in a pinch and I had spent too much time trying to figure out electrical problems on my 10 year old V-twin. School year was ending, we had bought property and had to be out of the rental in mere days. I no longer had any more free time. Andrea called them and they came and picked up my bike. That alone was worth a positive rating. I had peace of mind and didn't think about it for a couple of weeks. When we called though a couple of weeks later no one had yet looked at it. Hmm, I was a little worried, but school would be over soon and I could address myself (I'm teaching as a second career. Second year into it. While I love the work, not being able to do much of anything during business hours was not something I expected). About the time school ended, they called and said everything was cared for. I just picked it up today and am happy with all that occurred in the transaction. Pricey? I don't think so. Competent? Yes. The only reason I'm selecting a 4 star instead of five is the turnaround time. I had no issues with it, but others needing speedier service might. I would do business again and plan to as is needed.

    Service department sucked.person at the counter was a dick did not want to listen to what I had to…read moresay very rude. Rather walk then go for service there

    Pauls Cycles and Atv - motorcyclerepair - Updated October 2026

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