We contacted Plumbline on November 9, 2025 after seeing their trucks around town and getting…read moreexorbitant estimates from other local drywall contractors. We had 35sf of back splash that was destroyed/damaged during a countertop replacement. Drywall was mostly intact, but there were many areas/holes where the original splash tile adhesive pulled off half or all of the original drywall, leaving huge craters or holes completely through the original drywall. I sent pictures of the damaged areas on November 11, 2025. Jesse contacted us as the 'residential' rep for the company. On November 13, 2025 he quoted $620 based on square footage etc. I explained we didn't need anything other than new sheet rock with tape and mud to make the backsplash smooth, level and ready for new tile. Jesse told me in that case, the cost would be 'at least half' the quote amount or less. We were able to get an appointment for the following week.
Cesar showed up on Day 1 at about 10:45 AM. He told me his intent was to skim coat the entire back splash area and it would be smooth and good for new tile. I explained Jesse and I had agreed on replacing all of the damaged splash drywall with new and Cesar was adamant his skim coating would be more than solid for our needs. I again told him that wasn't the agreed upon work I had with Jesse.
About 11:30 on Day 1 Cesar told us he was going to lunch. He sat in his truck for about 30 minutes and then left for about an hour. On returning, he worked until about 2Pm and said he had to leave for the day. Over the next two days, Cesar didn't show up when he said he would, his skim coating was a mess and when he realized he had to actually replace the drywall, he cut it out and used pieces of fire wood and/or sheet metal angle to try and use as backer for the next new patch sheet. He ended up cutting himself and I found him in our bathroom bleeding into our sink. I met him at his truck as he was bandaging his hand and offered a 1x4 or 2x4 to help him complete the job. Cesar accepted and used our material to try and add the drywall patch.
After Cesar left on Day 2, I found the drywall skim and patched areas weren't plumb at all and a total mess to try and lay new tile backsplash. I texted Jesse and sent videos and photos of the work done to that point, expressing our frustration and disappointment that Cesar hadn't provided the agreed upon work of replacing the 35sf of sheetrock, taping and mudding.
On Day 3, Cesar was over an hour late arriving from the time he told us he would arrive. I sent a text to Jesse asking if he had any idea where his patch guy might be and when the work was completed, I would like to share our concerns with his employee and their work.
After a week of being home waiting for the patch guy to show up and complete the job, and calls, texts with photos etc to Jesse, November 25th, Jesse admitted the work Cesar had done was un-acceptable in a text message to me. He said he had relayed our concerns to his boss who would have 'a serious talk with him'. Jesse offered to send out another patch guy that day. We agreed and Israel was there at noon on the 25th. He tried to fix and repair the previous work and did a decent job of it. He wasn't able to complete the work that day so on the 26th he came back, finished and our backsplash was ready for tile, finally.
Interestingly, a week after work began, we received the usual 'Notice of right to lien' from Plumbline in the mail Curious that it was a week after work started and cost over $6 to mail to us, but the work wasn't even near complete or up to industry standard. We understand the process of contractors sending the notices, but this was after Cesar had left saying the job was complete.
For the next two months, we received no bill from Plumbline. I left voicemails for Jesse and reached out to the company by email indicating we'd not been billed and if the company was going to waive the costs or adjust them based on the negative experience and fact we spent 5+ days at home so their employee(s) could complete a 35sf project, we would appreciate them letting us know what if anything we owed.
On January 26th, we went to Plumbline in Tualatin. I was met with aggressive, barking, growling dogs and someone who didn't identify himself but appeared to be an owner or manager. I explained we hadn't received a bill and wanted to take care of any outstanding charges. The gentleman found our file and showed it to me as a sheet of paper with my name, address and $620 written on it. I explained most of our experience with Jesse, Cesar and Israel to him. He offered to settle for $500. We agreed on $450. Get a written quote from this company. Or, better yet find another drywall contractor. Our mistake! They didn't even knew they hadn't billed us!!! Never again.
