1. Onpoint Custom Decks and Fences

0

Damascus, OR

Onpoint Custom Decks and Fences

5.0 (12 reviews)
Open • 7:00 am - 7:00 pm

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Response quality

Excellent

Response time

10 minutes

Services - Onpoint Custom Decks and Fences

Deck construction

Deck design

Deck repair

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We recently (beginning of April) had OnPoint Custom Decks and Fencing install our Chainlink fence (280') and we could not be happier with it. Paul never made us feel like we had to use his business and he really listened and cared about what we wanted. From the first time he came out to walk our property he made us feel as if we've known each other for years, he answered all my late night texts messages with no hesitation or putting me off till business hours just because my husband would want answers to questions that would randomly pop up. If I remember correctly he even answered them while he was on vacation with his family (sorry to Paul's wife lol) Even though it was a pretty straight forward project living on a corner lot the bend in our yard could have been a slight challenge but his guys ran the fence line perfect with the flow of our yard. George a field guy was awesome, making sure all the posts and fencing was straight and in a perfect line. They were on site when we were told and did not leave in the evening until after 5pm. If we have any other deck or fencing needs in the future OnPoint CDF is the only ones we will be using!

Paul and his team did a fantastic job building/expanding our deck and installing a fence. Paul had great design ideas and we were able to get on their schedule quickly. The project was completed quickly, the quality of the work seems great, and the price was fair. The guys worked really hard. Would definitely go with them again.

We love our new deck railing!

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3 days ago

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1 year ago

They were prompt and professional. My fence looks great Price was reasonable. I would definitely use Onpoint again.

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3 years ago

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Paul S.

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2 years ago

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4 years ago

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3 years ago

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3 years ago

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3 years ago

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4 years ago

These guys work so hard! Our fence looks great. They were great to work with and coordinated with our neighbors. Thanks for the new fence!

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Paul S.

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3 years ago

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4 years ago

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4 years ago

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Review Highlights - Onpoint Custom Decks and Fences

“Paul never made us feel like we had to use his business and he really listened and cared about what we wanted.”

Mentioned in 9 reviews

Read more highlights

Cascade Fence & Deck - Deck installation, deck builder, wood deck, porch, deck installer, deck contractor

Cascade Fence & Deck

(275 reviews)

Cascade was great to work with - they have you video your project, send it in and they get you an…read moreestimate. Pretty slick. They came out to talk thru the project and discussed options but no hard sell (which I appreciate). They assign a project manager (Blake in my case) to coordinate and keep things on schedule. However, the heroes of the project were Michael + Jonathan who built our fence. The took out the prior fence and checked in with our 96 yr old neighbor that we share the fence with to make sure he approved. He did! The walked me thru the finished fence and even added a "puppy protector" mini fence to keep our dog contained. They were super respectful, kind and FAST. It looks great and with the great warranty, we couldn't be happier.

What a Nightmare!…read more Our experience with Cascade Fence & Deck was frustrating and exhausting. We paid nearly $48,000 for a deck, expecting quality workmanship, professionalism, and clear communication. Unfortunately, that was far from our experience. From the beginning, communication was poor, scheduling was inconsistent, and we had serious concerns about the quality of the work. We observed uneven decking, excessive fraying, poorly cut or damaged boards, improperly installed fasteners, and a worksite that was repeatedly left in unacceptable condition. These are issues that should have been caught and corrected by the company, not repeatedly pointed out by the homeowners. We specifically requested an in-house crew, yet subcontractors were sent instead. This was particularly frustrating because we had made our preference clear from the beginning. We were so dissatisfied with their workmanship and conduct that we eventually asked for them to be removed from the project. What bothered us most was that the company wasn't proactively offering to correct the problems we identified. I had to repeatedly push and demand that issues be addressed. We shouldn't have had to fight for basic workmanship standards on a project costing nearly $48,000. The attached photos shows how the property was left on a day the crew wasn't even scheduled to work. This wasn't an isolated incident. Our property was left in similar conditions for more than half of the project. We found the worksite messy and unsafe, and it was disappointing to see so little consideration for our home. We identified more than 30 areas of excessive fraying throughout the deck. When I raised concerns, I was told a good pressure washing would take care of it. Considering this is finished composite decking, I found that response concerning. Only some of the workmanship issues shown in the attached photos were ever addressed. Even after a new crew came in to finish the project, there were still problems. The skirting boards were damaged, the skirting door rubbed against its frame, and the door handle was already damaged. The photos show the condition of these areas immediately after the project was completed, not after months of use. It's incredibly disappointing that these issues remained even after the company had an opportunity to make things right. We also experienced a lack of transparency and what we felt was dishonesty regarding the permitting and inspection process. We repeatedly had to ask questions, seek clarification, and request updates before eventually involving company leadership. I spent an unbelievable amount of time documenting concerns, emailing employees, following up, and monitoring the project. We thought we hired professionals. Instead, I felt like I had to oversee the work myself just to make sure our concerns were taken seriously. My husband and I value our time, and we certainly didn't expect to spend this much of it managing a company we hired to do a job. Although some efforts were eventually made to correct certain problems, we remain disappointed with the finished product. There are scratches on the decking, unresolved workmanship concerns, and questions about how certain areas will hold up over time. What made this experience especially frustrating wasn't just the workmanship. It was the lack of accountability, inconsistent communication, and the fact that we had to continually advocate for issues to be corrected rather than the company taking the initiative. Once trust was lost, it became difficult to feel confident in the work being done. I do appreciate the individuals who eventually made an effort to address our concerns. However, those efforts don't change the overall experience or the condition of the finished product. We documented the entire project through photographs, videos, and written communication. I strongly encourage anyone considering Cascade Fence & Deck to carefully review their contract, confirm whether an in-house crew or subcontractors will be performing the work, stay involved throughout the project, and document everything. Better yet, find a company you don't have to micromanage that isn't a HACK. For nearly $48,000, we expected a much better experience and a finished product we could feel good about. Instead, what should have been an exciting home improvement project turned into weeks of unnecessary stress, frustration, and disappointment. Based on our experience, we would not recommend Cascade Fence & Deck.

Onpoint Custom Decks and Fences - fencesgates - Updated October 2026

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