I made an appt for a comprehensive eye exam three weeks out. At 7am on the day of the appointment I…read morereceived a text saying I had a appt for that day but Next Year. Before leaving for my appt I called and was told there was some error and that I'd have to wait 3 more weeks for another appointment. I waited desperately for this appointment. I cancelled and will go into NYC. If they can't get their scheduling right - what about my vision. ***Update: I called back and insisted on them fitting me in. They did a day later and I had a very good experience. I also learned from a sign in the waiting room that they are in the midst of updating their back office systems (not previously disclosed to me). Based on my visit I've updated my rating to reflect the physical visit rather than the scheduling. Dr. Cox is excellent as is the optical shop and optician.

My vision is a bit complicated and I've been through quite a bit with it over the years, seeing…read morevarious specialists. I feel completely safe with Dr. Cox and, best of all, he can handle all the issues so that I don't need multiple eye doctors. He's thorough and stays on top of my problems, and always makes time to answer all my questions. Staff are kind and helpful.

I would like to write an honest review about an optician, that I used to get glasses for my 4 yo…read more My little one lost her glasses during the holidays. We have been using Jakob (optician) for years, but this year I want to say special thanks to him for making her new pair of glasses and rushing the order knowing that it's holidays. Not only that he made them super fast but since he also lives in our area he was able to deliver it to us .....because we were sick.

My glasses broke and I went to see if they could be fixed…read more They could not be. But the person at the counter was so unfriendly and unhelpful. I may have decided to fix them there or get replacement glasses there. But based on his demeanor and attitude I just left. Update: went to Walmart and they were sympathetic. Fixed them in under 10 min.

Dr. Donahue provides quality eye care. He is nice, knowledgeable, and shows he cares.read more

Dr. D is an excellent eye doctor who runs on time has a nice office staff and a great manner about…read morehim. He explains everything and his passion for his profession shows. My wife is very eye "phobic" and he is able to keep her relaxed through the eye examination process.

This review is specifically about the front desk staff--not the doctors…read more Summary: The doctors here have always been excellent, and they're the reason my family has continued coming for 9+ years. Unfortunately, the front desk staff have consistently been the opposite--unhelpful, unresponsive, and at times, flat-out rude. If you ask a question or try to find a solution to your own issue, you're met with a sigh or an annoyed tone--like the worst thing you could do is expect them to do their job. You'll notice this is a common theme. Their lack of proactiveness and basic compassion is the only thing consistent about them. __ Recently, after my glasses broke, I was down to my last pair of monthly contacts. I called the office four separate times over the course of a week, each at different times, and left a voicemail every time. Not a single call was returned. Finally, on my last attempt, someone answered and told me my doctor would be away during the week my annual appointment was due. I let the lack of response go and just said I'd call back once I had my work schedule, mentioning that my eyes were starting to sting. I didn't even express my frustration--I just wanted help. In the meantime, I was rationing my last pair of lenses--wearing them for just a few hours a day for school and work, then taking them out. At my appointment, Dr. Landolfi, who was wonderful, immediately offered an emergency supply of contacts and said my new prescription would be ordered that day and ready in 7-10 days. She told me if I needed the emergency pair in the meantime, I could stop by and they'd be available. A week later, I called again to check on the order. Surprise--no response. So I went in person. No one was at the front desk when I walked in--maybe that explains the ignored calls. When someone came out, I asked if my contacts were in. She gave a short, dismissive, "You'll get a call when they come in." I explained I needed them for school and work and couldn't keep waiting, she just repeated the same line, offering no help, no effort, no empathy. So once again, I, the patient, had to suggest a solution: I told her my doctor mentioned an emergency supply. Without even checking, she said, "No, we don't have any." I told her my doctor told me she did. She sighed loudly, asked for my date of birth, checked the computer, and went to the back. Then she came back and said she couldn't give them to me without a note from the doctor, who wasn't in. So again--I, not her--asked if she could write a note or message the doctor and let me know when she gets a response. Which she reluctantly did. I shouldn't have to do all the thinking, problem-solving, and follow-up in a medical office. That's what the front desk is there for. There were so many points during this experience where someone could have helped: * When I first called, they might have offered to schedule me with another doctor since mine was away. * They could've told me about an emergency supply. * They could've referred me to another location so I wouldn't have to wait in such discomfort. Maybe not all of that was possible--but I'll never know, because no one tried. And that's the problem.

I upped my rating from 2 years ago. The staff is very friendly and they take you immediately. In…read morefact, I got there early and was immediately seen. Dr. Milheim seems genuinely concerned and takes extra time to explain and go over the examination.

Thorough, warm, super efficient! What a great experience we had getting eye exams and glasses at…read moreBright Vision! Newest phenomenal equipment, immaculate examination area, skilled excellent optometrists - simply the best it could possibly be.

Wonderful Dr and staff. I was seen timely and was explained everything about my exam thoroughly…read more I usually take forever to pick out glasses but with the help and expertise, I found a new pair of glasses and sunglasses that I love in record time. Everyone is so nice and helpful.

Reading these reviews does not match the experience I had. Each visit I had competent doctors and…read morefriendly staff. My appointment went smooth and everyone was thorough. I'll be returning next year.

(Eyeglass technician only review)…read more I'm not a patient but brought my 96 YO uncle for an easy repair on glasses he purchased here many years ago. Long story short, they did the repair quickly and free of charge even without verifying he bought them there. We were both happily surprised. I might not have written about this had I not see these techs( for lack of the precise word) interact with others here who were purchasing new glasses. One gentleman went out of his way to help the parents of a young boy get the right frames( indestructible I guess?) for an active lad, and even helped navigate the insurance aspects. Both kid and parents seemed pleased. I find it telling that the main positive reviews are from trusted Yelpers( not that I'm one) bottom line, Id trust these guys with my business too.

The person at the counter was rather rude. I had a good experience with the doctor…read more Called to get an appointment for a family member and the receptionist was abrupt. Then a condescending woman came on the phone and treated me like I was bothering her. That's when I made the decision to find another office for our family. Consulted the neighborhood Facebook and found a great doctor and helpful, kind people who are glad we are there. Kindness matters.

No complaints medically but I give them one star for professionalism. I've seen and heard arguments…read moreamong the staff and it has only become worse. Two of them were very loud and on the edge of a fight. I have enough conflict in my life and I don't need to see it in front of me at my eye doctor office. It is obvious the office manager and doctor do not have things under control. It's supposed to be a professional office.

Way a wonderful, warm man. Just genuinely caring. Class act. Cathy his lovely assistant makes you…read morewant to come back

From the owner: All your Eye care needs. Exams,Contacts,Glassesread more